75 comments found.
I just installed the site, but it won’t let me modify the colors of the menu bar and on its page it doesn’t say where, could you please help me.
Sorry, I’m trying to edit services but it doesn’t give the option to edit with Elementor to insert the template and when copying and pasting it it looks bad as if you were pasting a word without format, do you know if you have any tutorial to edit services?
Hi,
1 to edit the colors of the menu bar: Please go to Theme option and change the color in https://prnt.sc/KAphNVFOJOlK.
2 to edit Service:
We built the service with Elementor so
- Go to Elementor -> Settings and set up like https://prnt.sc/hFNXhROWygC5.
- Go to Service tab -> select the service and perform custom: https://prnt.sc/wS8ZCVwcW3Ui.
Thank you!
Hello, I bought the template in 2020, to date we have updated it ha I’m having problems with the project page.
How can we solve?
We have installed all the updates, we have also changed the PHP version to 7.4
Hi,
What is the version of Elementor Theme Core plugin you are using? version 1.3.3 or not.
Please try remove plugin Elementor Theme Core and setup it again. If you still have issue please send me info link and admin access your site to our support forum https://cmssuperheroes.ticksy.com/ and let me help you check it.
Thank you!
Hi, unfortunately the support period has ended I tried to upload the request but unfortunately it does not keep me going for the expired period.
I deleted the plugin several times, I downloaded the theme file again, I started the initial setup, but nothing done.
The main problem is the pages under the project section that are shown with errors.
elementor Call to undefined function cms_print_html ()
Hi, Please send the support request so we can check and help you. Thank you!
Hi, I wanted to add another information.
When I open the pages created previously with the modification of elemntor this warning comes out:
There has been a critical error on this website. Please check your site admin email inbox for instructions.
So I can’t even retrieve the old pages and recreate them.
Hi, please send me info link and admin access and FTP) or Cpanel your site to our support forum https://cmssuperheroes.ticksy.com/ and let me help you check it. Thank you!
Ticket just sent with purchased support extension.
I look forward to updates.
Ok. we will check right now. Thank you!
Best Template. SEO Expert
Regards,
Mehboob SharHi, is your template compatible with the latest versions of wordpress? (5.8.x)
Yes, our theme is compatible with the latest versions of WordPress. Thank you!
Hi there, I am having issues updating Elementor to the newest version. It looks like there is a conflict with this theme. Is there an update to the theme coming soon and if so, when? Or is there another fix for this?
Hi,
What is the version of Elementor Theme Core plugin you are using? version 1.2.3 or not.
Please try remove plugin Elementor Theme Core and setup it again. If you still have issue please send me info link and admin access your site to our support forum https://cmssuperheroes.ticksy.com/ and let me help you check it.
Thank you!
Hi,
I can’t upgrade to Eelementor 3.4 because the site is broken. I have tried to remove the Elementor Theme Core plugin but when i go to Appearence / Install Plugins it gives me a permission error.
Thanks
Hello,
You have updated Elementor with version 3.4.x? We have an update to fix this issue. You just need to update Elementor Theme Core plugin with version 1.2.1
When you remove the Elementor Theme Core plugin, you can install the require plugin here: https://prnt.sc/1q6j8x7
Thanks
Hello,
I have first updated to Elementor version 3.4.6. Then I have removed the Theme Core plugin.
When I go to install it it gives me this error: https://prnt.sc/1x8r0uy
Thanks
Hi, You can download this plugin and perform reinstall this plugin from link: https://cmssuperheroes.com. Thank you!
Hi, I can’t find the download link for the Elementor Theme Core plugin on this website. Thank you!
Hi, You can download the plugin in the link https://cmssuperheroes.com/plugins/elementor/elementor-theme-core.zip. Thank you!
Hi! I’m using Facmaster theme (1.0.3) with Elementor (3.3.1), Elementor Theme Core (1.1.8), Polylang (3.1.2) and Polylang Connect for Elementor (1.0.6) plugins.
When Polylang is active, some parts of header oraz entire footer disapear. I can’t do antything about it. After updating Elementor whole site crashes.
I tried to add footer manually in Elementor to each page (as elementor’s theme) but after that footer is fulled with default data. In fact, header also shows default data (for example logo).
How can I solve that issues?
Hello,
Are you sure you bought the Facmaster theme?
Thanks
I didn’t bought Facmaster theme, but my client did. I’m working for him. He has valid support subscription and we’re waiting for your response.
I’m not sure, you need to use the account that bought the theme to ask a question.
Hi,
my website doesn’t work because Elementor give some issue but I don’t know what is the problem. Can you help me please?
Thank you
I modify the php code on config.php, the website send me this message: Fatal error: Access level to Elementor\ETC_Element_Section::get_html_tag() must be protected (as in class Elementor\Element_Section) or weaker in /home/sprgtoog/italingegneria.com/wp-content/plugins/elementor-theme-core/inc/elementor/section.php on line 0
Hi, Can you reply? Thanks
Hello,
You have updated Elementor with version 3.4.x? We have an update to fix this issue. You just need to update Elementor Theme Core plugin with version 1.2.1
When you remove the Elementor Theme Core plugin, you can install the require plugin here: https://prnt.sc/1q6j8x7
Thanks
Hi, i just updated my website with the latest elementor version the got an error from the elementor theme core plugin..
Hi guys, i know my support has expired but can you atleast update Facmaster Elementor theme core please. Our website is broken at the moment – unfortunately no backups
Hi,
Please backup data in your site and help us update the Elementor Theme core plugin via way:
1. please go to Plugin tab -> deactivate and delete this plugin.
2 Go to Appearance -> install plugin and perform reinstall this plugin.
If the problem still persists, please give us the information about your site: link+admin access and FTP to https://cmssuperheroes.ticksy.com/ so we can check and show solutions for you.
Thank you!
Hi, that worked thanks a lot!
Ok 
just one last thing, how do we remove the initial gear loading animation?
Hello,
You can find option for the problem here. Please see screenshot: https://prnt.sc/1rdbo43
Thanks!
Following error shown on site Deprecated: jquery-slick isdeprecatedsince version 2.7.0! Use Swiper instead. in/home1/techpand/public_html/wp-includes/functions.phpon line5049
Hi, Please backup data in your site and update the Elementor Theme core plugin. Thank you!
<!- START Home 1 REVOLUTION SLIDER 6.4.11 ->
tparrows, i wan to center. how to do,thanks. your email?
totally disappointed with themes support. No reply at all. the product pages are broken
Hi, Sorry very much! Right now, your issue has been solve. you can check again Thank you!
Pre Sale Question : -
I Loved this theme and its feature alot. We are planning to buy this one but we are having just one doubt. Does this theme Support Video Background as Homepage Slider ? If yes then For Desktop and Mobile Both ?
Yes, Our theme support it. You can check all functions in demo site. Thank you!
Is this theme compatible with yoast plugin?
I need demo-content for import. Help me please
Hi,
You can see video support install theme in https://youtu.be/VhW3klATvak.
if you can’t make it, please give us the information your site:link+Admin access and FTP to email:info@cmssuperheroes.com or https://cmssuperheroes.ticksy.com/we can check and reinstall theme like demo help you.
I want to reset and reinstall the theme. Are you ready?
Thank you!
How to change default font to another font?. There already has Google font but i need to add custom font how can i do it ?
Hi, You can refer the document: https://www.wpbeginner.com/wp-themes/how-to-add-custom-fonts-in-wordpress/. Thank you!
Greetings I am interested in this template.
Question, can you from the “Back End” disable the Header that is under the menu (The hotizontal strip that has the background photo and section name)? and instead, can I with this theme better drop the slider in each section as a header after the menu, just like in Home?
Thanks in advance for your reply.
Hi,
1 You can go to Page -> Click “edit page” and set up like: https://prnt.sc/vic44b.
2 You can add Slider to content of Page: https://prnt.sc/vic4ku
Thank you!
Thank you very much for your prompt response.
i have pagination issue. After i open a post detail from page 2 or 3 and then i click back from browser, it goes to page 1 and actually it show exist at previous page, that i viewed.
Hi, Please send your request and your information: link+admin access and FTP to email: info@cmssuperheroes.com or https://cmssuperheroes.ticksy.com/ to we can check and show solution for you. Thank you!
Hi,
Please go to file wp-content\themes\facmaster\inc\template-functions.php and change it: https://prnt.sc/vhb0tk.
Thank you!
thank you so much
hi there, 1. Is this theme going to be compatible with the latest version for Wordpress (5.5)
2. Can we change the themes colors. Is there a generic configuration option or will I have to customise it?
Hi,
1 Our theme is compatible with WordPress 5.5.
2 to change color of theme: Please enable Dev mode https://prnt.sc/uakgt3 then change color in Colors section: https://prnt.sc/uakgza and clear cache. After color is changed on front-end, please disable Dev mode.
Thank you!
Hi, All these issues have had no response for some days now. #2584954 – Issues with Tab on load, #2584941 – Page sub title fields not accessible from Admin. #2573445 – Portfolio & Services Grid filtering.
Regards.
