1213 comments found.
Hi, I have a problem of products not aligning, how can I fix it, I don’t want to truncate the title. https://upanh.org/image/26c0UJ
Hi duongvh68,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Have a nice day!
Hello, My Menu drop down is not working.
Hi sofaheaven,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Have a nice day!
hi, i changed logos but it is not reflected in frontend…what to do. idid it in theme panel.
Hi kalahamsa,
Please check Page Options to make sure that you don’t set any logo in there. Please read our documentation https://docs.theme-sky.com/boxshop/#page-options
Please also try clearing caches if you have.
If you still can not resolve this, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Have a nice day!
Hello,
we have a website on this theme and it doesn’t show products images in categories or where products are displayed, see: https://www.on-talon.si/product-category/moski/
Can you please help us to resolve this?
Hi Acenta,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details about what you want. Our support team will help you check it.
Have a nice day!
SUPERMARKET 2 I want to input this demo. A demo here I can’t see any other demo..
Hi BMN_Boxshop,
Please open a ticket here https://skygroup.ticksy.com/. Our support team is always ready to help you.
Have a nice day!
Also how do i disable that when you hover it changes the color? i dont want this on any buttons how do i disable that
Hi floriskalden,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details about what you want. Our support team will help you check it.
Have a nice day!
How do i remove the custom product tab? its somehow there and i dont know how to remove it, its on all products.
Homefey.com
Hi floriskalden,
You go to Appearance > Theme Options > Product Details > Product Tabs > Product Custom Tab > turn off it.
If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/
Have a nice day!
Possible to reduce image size on product page as its way too big
Hi khurramiqbal18,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details about what you want. Our support team will help you check it.
Have a nice day!
done open ticket….thanks in advance
Hi, My images on the product page are not visible anymore. Any idea?
thanks in advance
The thumbnails in list or related products are visible, only product page not visible
Hi rvdpteg,
Please open a ticket here https://skygroup.ticksy.com/. Our support team is always ready to help you.
Have a nice day!
Hi, I purchased this product. Issue I have is that woocommerce pages are not full-width. Only the “standard”ages are.
How can I make ALL pages full-width?
Thanks in advance!
Hi rvdpteg,
You go to Appearance > Theme Options > General. You enable the Fullwidth Layout option.
If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Have a nice day!
hanks
Great theme, having an issue with the home page TS Product Deals Slider, not showing the products that were showing all through development, only yesterday they have disappeared. Tried to add the products again, add new products, change to featured, and still nothing shows…
Please advise
Hi LizzieLee,
I have replied to your ticket. Please check it again.
Best regards,
Hello, I would like to confirm something. So i bought this item before but then lost the account and i couldn’t get updates for it. Now i used another account to buy it again so i can update my website. Will that be a problem?
Hi micheala5,
To update the Boxshop theme, please read the document at the link https://docs.theme-sky.com/boxshop/#updating-the-theme so information.
If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team is always ready to help you.
Have a nice day!
hello, can you check my website www.mojolika.com there is 2 problem on my homepage
1) there is huge blank gap 2) column on deals of the week and beside it the box is too long.
How to fixed this 2 problem,
thank you
Hi mojolika,
Please open a ticket here https://skygroup.ticksy.com/. Our support team is always ready to help you.
Have a nice day!
Please check if Version 1.5.9 compatible with newest Woocommerce. Not work for me. Thanks.
Hi zzzhooray,
Right now, the Boxshop version is 1.5.9 and it is compatible with WooCommerce 6.1.1. We will check and update the Boxshop theme latest version in the future. Please wait for us.
Best regards,
When are you doing the theme update? The theme is causing issues at checkout.
Hi vdagency,
The current Boxshop theme version is 1.5.9. If you have not update the Boxshop theme latest version. Please update it.
If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Have a nice day!
Hello, my client already have your theme, bought 3 years ago. But he didn’t extends support. Is it possible to buy only support for updates?
Hi DjordjeB,
If your client still can access his account, he can renew support. Please read this article https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
If he can not access (forget) his account, he will have to buy another license for updating.
Have a nice day!
I have a problem installing the demo version. I looked at this guide but it did not work to install it gives an error https://www.youtube.com/watch?v=jwYSLB97BYs&ab_channel=skygroup
how do i install the demo site? this ? https://demo.theme-sky.com/boxshop-houseware/
Hi Kronos20102,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information and more details. Our support team will help you.
Have a nice day!
Hi, how can I remove the background of breadcrumbs from single product page? I want to keep the title, but delete only the image background.
Hi blosiu1212,
You go to Theme Options > Header and disable background image in there. You can also select another layout which doesn’t have background image.
If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
Hi I can not translate the filters in the shop page via loco translate why is that? I have tried almost all of the plugins and theme but it did not changed
Hi hasanaras,
You may be mentioning the title of widgets. Please go to Appearance > Widgets and edit them. For more information about shop layout, please watch our tutorial video https://www.youtube.com/watch?v=RGMLr-9We2o&list=PLbyF_EROfxJTroIrh71ZmCWIhz7SVzTKy&index=5
If you still can not change them, please feel free to open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
Why did you make it so hard to import a single demo? I submit a ticket no one answer it please import this demo and let me forget everything about you.
Hi hasanaras,
We have replied to your ticket. Please check it again.
Best regards,
