464 comments found.
I think the woocommerce templates need to be updated.
this template eva/woocommerce/myaccount/form-login.php
Hello. Finishing new theme update and will upload it as soon as possible.
Hi, on our website we have this plugin ACF – Advanced Custom Fields installed – is it required or part of the theme setup? Can we delete it if it is not required.
Hello. ACF plugin is required plugin. It is needed to display settings for page, posts, etc.
Hello – I think there is a little bug but I am not sure if it is only on my website. I updated EVA and the Visual Composer. After the update all the pages where I setup the rows to be on “Row stretch” > Stretch Row – then it does not stretch to full width the background of this row. It stays to default content.
Hello. Please check your ticket. Thanks
Hi, Could you please answer for ticket ?
Hello. Please check your ticket. Thanks
Hi, thank you for answer, please check it again.
any news ?
Hello, I get an error
Notice: Undefined index: post_type in /var/www/html/wp-content/plugins/woocommerce/includes/tracks/events/class-wc-products-tracking.php on line 316
when I click create new post
and on some posts, it shows
“Notice: Undefined variable: blog_with_sidebar in /var/www/html/wp-content/themes/eva/includes/content.php on line 50”
Can you help?
Hello. Can you open support ticket with your WP access and I’ll check what problem is?
It appears that the cart page is no longer working properly on mobile. When adding products to the shopping cart, then clicking on “view cart” in the shopping cart, it takes you to the cart page. From there, the button “proceed to checkout” does not work. so customers cannot checkout from there.
On desktop, it is working fine, so luckily customers can checkout from there, but most visitors use mobile when visiting my shop, so it’s really important that they can checkout on mobile.
Could you please check what could be causing this issue?
I just noticed that all buttons on the cart page are not working. You can’t click on the “apply coupon” and “update cart” buttons while visiting the shop on mobile.
Hello. Can you open support ticket with your WP access and I’ll check.
I wish I could but my support has just expired so I can’t open a support ticket anymore. Just wanted to know if this issue was due to the June update as it was working well on mobile when I last tested it, months ago, and now not anymore.
Checked on my live preview, works correctly. Try to check additional plugins installed, disable it all and check.
Hmm, strange. When I switch to the Twenty Twenty-Two theme there is no issue and everything on mobile works fine, I also purchased a theme before I bought this theme and with that theme, it’s also working just fine. I’ll still try to look at the issue but I’ll have to change back to the previous purchased theme if I can’t solve it unfortunately. A shame, because I really love this theme!
So I have asked for assistance with Woocommerce support and they see that the issue is with the plugin js_composer, which comes with your theme (in the download file, it’s one of the plugins in the folder).
When on mobile, you can remove a product on the cart page. A transparant overlay shows up with is so big that it’s on the entire page (picture: https://i.imgur.com/9Dxv202.jpg). This overlay is always there (probably 100% transparant), even when not clicking on the X to remove the product, and blocks the buttons (https://d.pr/i/xLUxtO).
The answer from Woocommerce support: “Yes, after checking your cart page, I saw that you have this transparent overlay. When I delete it, I’m able to use the buttons on the cart page.”
“The overlay shows that it’s coming from the JS Composer plugin, though I don’t see that in your initial list of plugins that were in the System Status Report. js_composer.min.css?ver=6.9.0 in /wp-content/plugins/js_composer/assets/css/js_composer.min.css?ver=6.9.0”
Could you please check the plugin?
After investigating myself, I found the code ”$innerColumnClass = ‘vc_column-inner ’ . esc_attr( trim( vc_shortcode_custom_css_class( $css ) ) );” in vc_column.php + vc_column_inner.php (js_composer/include/templates/shortcodes/), with the CSS in js_composer/assets/css/js_composer.min.css.
When I remove that code, the buttons are working fine on mobile, so the cause of this issue has been found. However, when I remove the code or try to edit something, it messes up the theme completely; https://i.imgur.com/BhDWIb2.png - left side: how it should look, right side: after removing or make any changes to the code.
I would really appreciate some assistance on how this issue can be fixed so I can continue using this theme and my customers can check-out on the cart page on mobile.
in the demo product page/product archive page I notice there is colour attribute however they are hex colour swatch, can I define own custom colour swatch (actual pattern/texture, e.g. lace, ombre, velvet etc) to be used on the color filtering rather than generic hex colour?
Hello. Yes, you can define your own color attribute in Attributes section when you add your colors for current products. https://www.dropbox.com/s/jpc2ws7kd4p6vk9/ScreenShot%28329%29.png?dl=0
Hello, my Woocommerce got updated by default and now I see this message: Your theme (Eva Child) contains outdated copies of some WooCommerce template files. – Are you going to release an update? So far I didn’t notice any issues.
Hello. Finishing new theme update and will upload it as soon as possible.
when i click on product page, image showing below footer after closed from zoom. and when refreshed disappear from footer.
Great site but the support is non existent
Hello. Please check your ticket
Please see response
Hello, can you pls ASAP fix the documentation link: https://temashdesign.ticksy.com/articles/?? I see this message when I visit the link: This Ticksy account is Inactive. If you are the owner of the account and want to recover it, please contact Ticksy’s support department!
Hello. Fixed. Please check now
“Second Image on Hover” setting doesn’t seem to work. I have disabled it but it still shows the second image when I hover on an image. I opened a support ticket on Jan 22 but didn’t hear back from you yet, so maybe you’ll see this message.
Hello. Please update theme to the latest version
Hi there! kindly guide me about hiding the header and footer? I want to hide the header and footer forfrontend login page so please guide me. I have checked all the possibilities of your theme but didn’t ind any template without header and footer. waiting for your kind response
Hello. Pease open support ticket here http://temashdesign.ticksy.com/ Thanks
I have two open support tickets with issues that need fixing before I can open my website to the public. Please get back to me as soon as possible, the last contact from your end was about 2 weeks ago.
Hello. Please check your ticket.
I am having trouble updating 2 required plugins with the latest version of Eva – Eva Theme Extensions and WooCommerce Search Engine – those updated files don’t seem to exist and I’m getting an error in WP when trying to update. Could you please check this on your end?
Thanks
Hi please elaborate how we can import the whole copy of this site, I have imported through the eva option which you have provided but only few pages imported but not the complete site. kindly help me to import the whole site as mentioned in the description.
Dear temash team, The wishlist in the header is not updating when we add any product in the wishlist kindly fix this or guide me that how it will work.
Hello. Please open support ticket here https://temashdesign.ticksy.com/
It’s a pre purchase question kindly guide here as I could not be able to open a ticket without the product purchase code.
I am talking about the demo version, wishlist in the header is not updating at all.
Hi there, I use the latest theme update and the recommended variations switcher. Every time when I switch between the available options, I see this text “Computing Price…” for a second and then price shows up. Here is a screenshot. I hope someone can help with this. https://ibb.co/9TybYLs
Hello. Please check your additional plugins installed. Variations switcher plugin doesnt have “Computing Price…”
This theme have multiple vendors option ?
Hello. Not tested theme with vendor plugins
How are you supposed to by this theme when the demo is not working?
Hello. What do you mean? Checked, demo works correctly: https://eva.temash.design/fashion/
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