262 comments found.
Hi, I have opened a ticket to you from the support section, but I am still waiting for an answer, it is an urgent support request.
I moved my website from my old developer site to my new website. I removed the purchase code from the old site, but the purchase code is still missing on the new site. Could you please define the purchase code for my new website?
Hello,
I made deactivation. Now you can assign this purchase code to other domain.
Best regards
Hello, the drop-down menu on the service page is pushing down the text content on the mobile. In the desktop version, it should be on the left, but in the mobile version, it should be under the text content.
Hello,
Thank you for your purchase. Please, submit your request in our support system – https://www.portotheme.com/support/ Our developer will be glad to answer your questions.
Best regards
I don’t know what happens but my quicklinks dosen’t work anymore. I’ve icon and the correct page in the menu section. Please help! 
it is as if it no longer takes changes to the menu. In fact, if I change the items in the quicklinks menu, everything remains as it is.
Also if i complete delete the QuickLinks menu, nothing change and i still see the quicklinks menu. I need help soon i’m getting crazy 
as you can see the support does not exist. They do not respond to comments here or on the support site on their forum.
Hello,
What is the link to your ticket?
Best regards
We have recently purchased your theme. We have developed our website in our temporary domain. When website is ready to live. We have migrated our website to the original domain https://gastricsleevesurgery.com/
Now it’s showing an error that please activate the theme. I already have removed purchased code from staging website and entered into https://gastricsleevesurgery.com/ this website. But still facing same issue.
Please resolve this issue
Hello,
I deactivated your purchase code. Now you can assign it to the new domain.
Best regards
Hello,
Thank you for your purchase. Please, submit your request in our support system – https://www.portotheme.com/support/ Our developer will be glad to answer your questions.
Best regards
how i can see all the form and the icon
Hello,
Thank you for your purchase. Please, submit your request in our support system – https://www.portotheme.com/support/ Our developer will be glad to answer your questions.
Best regards
My slider is not even showing.when l purchase this theme l thought l will have the slide but mmmmm the other pages looks fine
Hello,
Thank you for your purchase. Please, submit your request in our support system – https://www.portotheme.com/support/ Our developer will be glad to answer your questions.
Best regards
Dear Sir! I buy this theme but is dificul to use. Can you solve JavaScript libraries with known security vulnerabilities? Bootstrap@4.0.0-beta, jQuery@3.2.1, Moment.js@2.29.1. This is nice theme but have a lot of errors and this is bed, realy bad!
Hello,
Thank you for your purchase. Please, submit your request in our support system – https://www.portotheme.com/support/ Our developer will be glad to answer your questions.
As far as I see your support period was already expired. Please, renew it.
Best regards
Hi, i just went live with my website to the original url – now i get an error, that i must re-enter the activation code. Can you pls advise urgently what to do? Pls deactivate the purchase-code at the transition-domain and re-activate it at the live-domain!!!
Hello,
Deactivated. You can assign this purchase code to other domain.
Best regards
THANK YOU !! Works!!
hi, we bought the medin tamplate. We entered license code, but red error still comes out. PLEASE, ACTIVATE OUR THEME
Hello,
Thank you for your purchase. Please, submit your request in our support system – https://www.portotheme.com/support/ Our developer will check your issue.
Best regards
hello i tried many time to sent the teckit but the support link gave me Oops, this help center no longer exists why ? also i uplaode the demo many problems in desgin i used the 6 demo in https://eveclinic.com.sa/ can you contact me or i need email to contact anyone from support
any answer??
Hello,
Sorry for the delay. Was your issue with the support issue resolved?
Best regards
It has been over two weeks…
It is almost a month since I posted a question. When can I get an answer?
Hello,
Thank you for your purchase. What is the link to your ticket?
Best regards
I received an email from Luis from support, but he does not want to help. Even though I know that he can help me. The following is the link: https://ptheme.zendesk.com/hc/en-us/requests/29342?page=1
As far as I see the last reply is from our developer.
Best regards
I have four licenses of the Medin – Medical Center WordPress Theme, in one of the websites the “Quick Links Menu” does not show… The following is the link to the website: https://www.mommymakeovertijuana.com. Please tell me how to solve the problem. Thank you.
Hello,
Thank you for your purchase. Please, submit your request in our support system – https://www.portotheme.com/support/ Our developer will be glad to answer your questions.
Best regards
banner slider or Our Services section not working properly
Hello,
Thank you for your purchase. Please, submit your request in our support system – https://www.portotheme.com/support/ Our developer will be glad to answer your questions.
Best regards
Hi! Pre-sale questions:
1) Is this theme still being updated?
2) is it possible to import and install all the demos at the same time?
Hello,
Sorry for the delay. Yes, we support and regularly update our item. It is possible to install any demo that you see.
Best regards
I removed the code I added to the demo, but I’m getting a license error on the main site I just added. You said you fixed the code, but it didn’t. I added my site information. Could you please fix it. My customers cannot access my site at the moment.
Hello,
Deactivated. You can assign this purchase code to other domain.
Best regards
Hello, when will the next update be available? Thanks.
Hello,
Soon. I hope it will be ready soon.
Best regards
There have been no updates for a long time. Is it possible to update wordpress to 5.9?
Hello,
Yes of course. Our theme is fully compatible With the latest actual Wordpress version.
Best regards
Hello,
Some contents had been changed itself with the updates. What is the calculator on the quick menu? I can’t find and delete it.
Hello,
Thank you for your purchase. Please, submit your request in our support system – https://www.portotheme.com/support/ Our developer will be glad to answer your questions.
As far as i see your support period was already expired. Please, renew it – https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Best regards
Hello, there is a technical issue/error for this theme. I don’t need to renew the support. If there becomes an infrastructure error after the Wordpress updates; you must suport us without support period. Could you please support me?
Hello,
Please, Read about what us support – https://themeforest.net/item/medin-medical-center-wordpress-theme/23229383/support
Best regards
The theme we are using is professional and simple to customize. Also, the customer support is very helpful and trustworthy.
It was great purchase.
Thank you!
Hi guys does theme have mega menu ?
Hello,
Yes of course.
Best regards