Hello, @steban2,

1. Really sorry for the inconvenience, Yes the support system is down because of some issue from Zendex, we are working on it with Zendex, and once it will be fixed from zendex, we will notify our clients here, so please be patience…

2. Regarding increasing the Search Bar Width, you need to edit your Header with the Page Builder active on your Site > there edit the Search widget > under that you can increase or decrease the Search Width there: https://ibb.co/WVNNr8f

Regards don-themes.

it’s not getting wider, it’s already on the max, and still white space..another thing, how do I deactivate sticky header? can’t find the option

Hello, @steban2,

1. There was some explicit max-width CSS defined on the Search Bar which is why the space was appearing: https://postimg.cc/s1JpG8nJ

So, we have removed that and now the Search covers the whole space.

2. To deactivate the Sticky Header on your Site, you need to edit your Header with the Page Builder active on your Site > under the editor > click on the Section to edit (which is showing Sticky on your Site) > under the Section edit, open the Riode Settings tab > under that you can turn off Sticky Content toggle button and you are good to go: https://postimg.cc/Z05Lcwtx

For now, we have removed the Sticky Header from your Site too.

Please check back your Site after clearing browser cache. Show less

Regards don-themes.

Hello, @CanCars,

We are really Sorry for the inconvenience but it seems that you have misunderstood the Theme.

As the Riode Theme name highlights “Multi-Purpose WooCommerce Theme”. So, this Theme is actually based on WooCommerce that’s why all it’s Demos has Shop and Category pages and without WooCommerce you won’t be able to proceed further that’s why you were seeing the prompt notice to Install the WooCommerce Plugin on your Site.

So, in order to be able to use the Riode Theme you’ll need to install the WooCommerce Plugin.

Hope we have cleared your doubts now.

Regards don-themes.

Ok, yes I bought this when it was on sale and put aside thinking I might use for a blog one day, as I have done with other woo themes. Oh well, Thanks anyhow.

Hello, @CanCars,

We are glad that your doubt is now cleared.

If you want any further help regarding the Theme or Theme Options, we are always there for you. You can contact us anytime

Regards don-themes.

Hello, @seemeconsulting,

Sorry for the inconvenience but it seems that there is some issue at the Server end. Try deactivating your Theme License once by going to the Dashboard > Riode > License and then reactivate it from the same location and then try to update your Riode Core plugin. Hopefully, you won’t face the issue again.

Regards don-themes.

Hello, @abdelilahbelahbib,

Thanks for purchasing Riode Theme, we hope for a better experience of yours

Regarding the Slider, the Theme itself has a Slider in it for almost every Demo that you import on your Site. So, if you are good with that you don’t need to use any other Slider Plugin. You can see one of the example Sliders on our Test Site: https://blackpearlspro.com/riode_support/sheraz/

Regards don-themes.

Hello, @luoaustin,

This is your site SSL certificate issue: https://postimg.cc/VJzh9kF5

The mixed content or SSL issue occurs due to having a secure connection and it does not load the style sheet of the website.

Please try to change the website link from HTTP TO HTTPS

For this open your site WP Admin Dashboard and Navigate to Setting >> General and change the WordPress website URL from http:// yourwebiste.com to https://yourwebiste.com

OR

The second way to change this is, Navigate to Dashboard >> Plugins >> Add New.

Search for a Really simple SSL plugin in the new plugin search directory and install and activate it.

After Installation click on the top of the dashboard, you will see the notification showing below and you have to click on go-ahead button and finally check back your site after removing the browser cache.

Hope this helps

Regards don-themes.

Nice work,thanks for your help.

You’re Most Welcome!!

Hello, @digitalminefield,

Can you please share your theme purchase code PDF file: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code- with me via my email: donaldaizaz@gmail.com so that I’ll check/verify and reset the support account for you.

Regards don-themes.

Sent.

Replied, Please check and reply back.

Hello, @vsarkov,

Yes, you can do it.

But first, you have to deactivate the Theme License under the Dashboard >> Riode >> License from the main site and then activate the same License on your Test or Staging Site on the same location and then vice versa for the main and final Site again and you are good to go with this.

Regards don-themes.

Hello, @andresenc,

Sorry for the inconvenience but we have responded to your concerns on the Ticket that you created on the Support System. Please check that and respond there accordingly.

Any further inconvenience is always regretted.

Regards don-themes.

Hello, @sameerpaulaste1987,

To hide the Newsletter Popup for the time being on your Site using your Page Builder. You need to edit your Popup with the Page Builder you are using on your Site > there you’ll see a diamond shaped icon called Riode Settings, click on that > under that open the Display Condition > under the Display Condition, you can remove the Condition defined and the Popup will be hidden from your Site.

Regards don-themes.

Hello, @WebWizardsDev,

We are Sorry for the inconvenience but there isn’t an option available in the Theme to disable the AJAX. So, this will eventually require Customization and we at this platform provided dedicated Support related to Theme Options related issues only.

Moreover, the Theme file responsible for the My Account page in the Theme is as follows:

wp-content/themes/riode/woocommerce/myaccount/my-account.php

You can check and customize it yourselves accordingly.

Regards don-themes.

Here the ticket on support page

Hello, @trantruong87,

Now please be patience, once the support ticket will be resolved, you will get a reply to your support ticket accordingly.

Regards don-themes.

Hello, @trantruong87,

Sorry for the inconvenience, we have Reset your Theme License once. Now, try to deactivate your Theme License once by going to the Dashboard > Riode > License and then Reactivate it from the same location.

After that try to Import the Demo to your Site, hopefully, you won’t face any issues. If the issue persists, then please contact us via our Support System with your Site’s WP-ADMIN Login details so that our Support Team can look into this issue on your site and assist you accordingly. Here is the Support System URL: https://d-themes.com/support

Regards don-themes.

Hello, @malas2002,

Sorry for the inconvenience as there isn’t a direct option available to hide or remove the Back to Top button under the Riode Theme. So, you can apply the following CSS in this regard to hide the Back to Top for the Mobile view:

@media (max-width: 768px) {
.scroll-top {
display: none !important;
}
}

Location to paste Custom CSS, please go to Dashboard > Riode > Theme Options > Custom CSS & JS > there in the CSS code section, you need to paste the CSS told above.

Hope this helps

Regards don-themes.

Hello, @itvera,

Thanks for showing interest in our Theme

As in the Theme Options, unfortunately the option related to Custom Fonts is only of Google Fonts. But you can try using a third party Plugin for the Custom Fonts with the Riode Theme. One of the Plugin which seems to be compatible with the Riode is the following one: https://wordpress.org/plugins/custom-fonts/#description (named “Custom Fonts”).

You can try using it. Hopefully, you won’t find any issues in it.

Hope this helps

Regards don-themes.

Hello, @maximuswong,

Sorry for the inconvenience but other than the Contact Us page. Elements and Feature Menu Items, all the other mentioned Pages (i.e. About Us, FAQs etc) are imported as with your Site domain not the d-themes.

Can you please contact us via our Support System with your Site’s WP-ADMIN Login details so that our Support Team can look into this issue on your Site and assist you accordingly. Here is the Support System URL: https://d-themes.com/support

Regards don-themes.

Hello, @abreocorp,

Sorry for the inconvenience but right now, the Sidebar Filter in the Riode WordPress Theme doesn’t automatically closes. One needs to click on the Close button available there in the Sidebar to hide the Off-Canvas Sidebar. This is the default functionality as of now but thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering to add it in the Theme, but I am not giving you the guarantee for that because please note that a Theme cannot satisfy all requirements as it may occur Theme heaviness. Sometimes it may require your own Customization. So if the development department finds it fit with the theme environment then surely they will look through it.

Thanks for your understanding.

Regards don-themes.

Hello, @digitalminefield,

Sorry for the inconvenience that you have to bear.

Firstly, you can’t use two Page Builders at the same time on your Site. It can cause conflict on the Site. So, if the Demo that you have imported on your Site is with the Elementor page builder, then you should use Elementor and if the Demo imported was with the WPBakery page builder then you should use WPBakery page builder. Don’t use both.

After deactivating the unnecessary one from the above mentioned both then check back your Header again.

If you still face any issue regarding this, then can you please contact us via our Support System with your Site’s WP-ADMIN Login details so that our Support Team can look into this issue on your Site and assist you accordingly. Here is the Support System URL: https://d-themes.com/support

Regards don-themes.

Hello, @shaders009,

No, sorry to say that but we do not have such plans, for now, so you should have to purchase the theme at its regular price.

Regards don-themes.

Hello, @jorgem137,

As the Logo is added under the Header of the Site, so you need to go Dashboard > Riode > Templates Builder > Header Builder > there edit your Header with the Page Builder active on your Site > there edit the Logo widget > in that you’ll get the option to select the Image Size for the Logo, also you can define the Width and Max Width for the Logo there too. See this image for reference: https://postimg.cc/jwxJ8qPc

Hope this helps

Regards don-themes.

Thank you very much for your help

You’re Most Welcome!!

Hello, @jorgem137,

Sorry for the inconvenience but it seems that you haven’t updated the Roles under the WPBakery page builder settings that’s why you aren’t able to edit the Templates with WPBakery page builder.

Please once go to your Dashboard > WPBakery > Role Manager > there under the Administrator tab > select the Post Types as Custom > and then check all the 4 options there (i.e. post, page, product and riode_template) > and save the changes there. After that please check back the Templates you’ll be able to find the option to Edit with WPBakery on them. See this image for reference: https://postimg.cc/7Gys3PBZ

Hopefully, it will get your concern resolved

Regards don-themes.

Thank you very much, solved the problem

You’re Most Welcome!!