1363 comments found.
1) Do you have airport pick option with, no of person, pickup date, time option? 2) Is it possible to checkout have multi-step process? like this one
just like this example – https://ibb.co/NysphBM
Hi,
Thank you for your interest.
Currently It doesn’t support that. We will consider to add it into the future if there are many requests from customers.
How long it will take?
Presale question – I am planning to make website in 3 langs ie: DE, MN & EN – and going to use WMPL, my question is can I have use multicurrency option in the WPML on this theme?
Hi,
Thank you for your interest.
Yes you can purchase this add-on https://motopress.com/products/hotel-booking-multi-currency/ for multi currencies.
Do you have this function – “When user clicked on one room, and check that particular room’s availability only”, just like this demo – https://demo.themovation.com/bellevue/hostel/accommodation/the-funky-dorm/
What I noticed on your demo is that, when user clicked on one room, and when checking for the availability – it displays the whole accommodations.
Yes it has as well.
Do you have airport pick option with, no of person, pickup date, time option? just like this example – http://themes.quitenicestuff2.com/sohohotel/demo1/bookings/?shb-step=2
If not – r u planning to add this feature in near future. Thanks
Is it possible to checkout have multi-step process? like this one – https://ibb.co/NY2YW36. — I hope this awesome theme have 
Yes you can add it through “services” option within our hotel booking options.
Please see screenshot of an example here https://snipboard.io/ZiacWs.jpg and https://snipboard.io/sB5A8D.jpg
Do you have a license for photos in this theme?
Hi,
Thank you for purchasing.
You have to purchase license of images from Envato elements https://elements.envato.com/
hi i just purchase the theme , but i could not add it to my WordPress, how i install it please ?
Please login with your purchased account so we can continue providing support for you.
Hello, I just installed the theme to a staging site. Should I register the theme in that staging site or can I do when I put the new site live?
Hi,
Thank you for purchasing.
Please register your account here https://license.themegoods.com/manager/
Then you will be able to manage/remove your purchase code registration there.
Hey, I would like to change my item’s license to another domain. Please help me.
Hi,
Thank you for purchasing.
Please register your account here https://license.themegoods.com/manager/
Then you will be able to manage/remove your purchase code registration there.
Hey, the link does not work.
It’s working. Please see screenshot from here https://snipboard.io/kxv35D.jpg
Hey there, do you support WPML?
Hi,
Thank you for your interest.
Yes our theme support WPML.
Hello I don’t know if this template meets all the demands from my client. I’d like to try it out but is it possible to get a refund within a agreed time if it doesn’t meet my clients demands? Kind regards!
Hi,
Thank you for your interest.
You can review Themeforest refund policy from here https://themeforest.net/page/customer_refund_policy
Hi
I’d like to know if there can be chosen to accept or decline a booking. Or is it definate once a booking is asked?
I’d also like to know if my client can choose an option for payment.
Kind regards!
1. Yes technically you can change booking confirmation by administration only. So when your customer made a booking. You will manually review and decide to accept or reject.
2. Yes you can setup payment gateways ex. PayPal, Pay on arrival etc.
Hi
Thanks for your swift reply. I have a few additional questions.
1. If my client decides to accept a booking, can she then still choose to ask for an online or cash paymen and then proceed further?
2. If my client decides to not use the booking system anymore, can it be switched of so the template stays active without the booking system?
3. If my client buys this template ($64) does this include the booking system?
4. If the booking system is active, is there an addtional cost (per year) to keep it working?
5. Is it possible to ask a warranty when it’s booked? And can my client pay the warranty back to the guests through this system?
6. Is it possible to change the additional fees per stay per guest?
7. Is it possible to change the keywords in the booking system ex. children -> baby’s under 2 years old?
8. If guests can choose to book an extra, can we decide in advance if it’s an obligation to take it or an optional item?
Kind regards!
1. Yes you can send a payment request to your customer.
2. Yes you can link booking button to any URL so it means you can link to any 3rd party booking system.
3. Yes it’s included everything you saw on our demo sites.
4. No, there is additional cost. You can extend support if you like too. It’s optional.
5. I am not sure about “warranty” you mentioned but we don’t have such warranty system when you do manually booking approval.
6. Yes of course you can.
7. Yes you can identify the children age from booking settings.
8. You can set services which are free or with additional costs.
Hi
Thanks again for your swift reply
At 5. by warranty I mean a fee that guests have to pay, so in case of damage my client can keep (a part of) it as payment for the damages. In case everything is well at checking out, the guests get a full refund on their account of that warranty.
So is it possible to give money back to the guests in your booking system?
Kind regards!
5. We don’t have that feature. Really sorry.
Our booking system is managed booking record so we don’t handle financial transaction and you shouldn’t. Basically this refund process should be done through your payment system account. Then you just need to change the booking status to cancelled.
Hi does this support booking redirection?
Hi,
Thank you for your interest.
Yes you can link booking option to any URL you want.
Hello, ,I want to ask if there is any possibility to set prices in 2, or more currencies, that will authomaticaly count? The second question is, if I have 3 accommodations, but 2 of them I just prerare, is there any chance to dissable book now button only on inactive accommodations? I want the accommodation to be visible, but disable bookings.
Thank you Lukas
Hi,
Thank you for your interest.
1. Yes you can but you will have to buy this add-on https://motopress.com/products/hotel-booking-multi-currency/
2. Technically you can create that 2 accommodations types but still haven’t add number of accommodations (rooms) for that 2 types so they couldn’t be booking. So yes it will works.
Hi,
Thank you for your response. I tried ti the 2. part. The accomodation cannot be booked, as you wrote, but I need to make the “Book now” button to be invisible for only this too accomodation. Is it possible.
Thank you
Yes it is possible to do that.
Hi Has anyone had a problem with a registration like “Attempt to read property “response_code” on null ”. At this point the process ends and I can not do anything with this theme.
Hi,
Thank you for purchasing and really sorry for the issue.
I replied your ticket. Could you please continue there. Thank you for your patience.
I have the theme nicely installed but I wanted the home hotel search to link to another link after they select the check in and check out date . Is this possible?
Hi,
Thank you for purchasing.
Really sorry, our theme’s check availability form is integrated to the hotel booking plugin.
To use 3rd party check availability form. Technically these platform will provide you HTML embed code which you can add it to the page content to display its check availability form.
Is it possible to change menu layout for this theme? I’d like a classic menu with items sorted horizontally https://themes.themegoods.com/hoteller/mountain/
Hi,
Thank you for your interest.
Yes you can change and customise menu layouts using theme settings or Elementor.
Hi there.
I haven’t heard from you since a few days, I had submitted a query in Pre-sales form.
I am interested in purchasing your theme but I want to make sure if you have this one particular feature, which is import or export of calendar / Double booking measures. The property I am making the website for is already listed in Airbnb, Booking.com and few others. How can I make sure that double booking doesn’t happen? Say if Date 1st Apr to 5th Apr is booked on Airbnb, we have to make sure that the same dates will show unavailable on your theme.
Thanks
Hi,
Thank you for your interest.
You can sync your bookings from OTAs ex. Airbnb, Booking.com using hotel booking options within the theme to prevent double booking.
Hi, at the moment I’m out of support period but there is a bug with your plugins as I can’t update elementor without making things disappear. Maybe not a big deal in terms of woking theme as it works even with out-of-date plugins, but security is compromised. I clearly understand paid support about extra stuff but maybe can be a good idea even to help those who bought the theme and can’t guarantee the security of his website because of theme bugs.
Regards
Hi,
Thank you for purchasing.
We tested and confirmed that our theme support the latest version of Elementor. Please make sure you update the theme and all required plugins.
Here is detailed instruction about how to update theme https://docs.themegoods.com/docs/hoteller/getting-started/how-to-update-the-theme/
Hi,
I had done all as it has to be done. So, that is not the point as it happens only when I upgrade elementor plug-in only. If I do a clean install it works well, if I go to page editing it looks ok, but in production, all images disappear. Especially the room ones. Maybe there is a call that blocks a feature of three.js and it can be the reason, I don’t know. As I said, sure I’m not under your support anymore, but maybe this kind of bug can easily be avoided even for other clients as personally, I like really much the theme in itself.
Please extend your support then please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
As I said, is not about functionalities but security, and this theme is buggy about updates. If that is your way to push on assistance, I’ll suggest changing the path.
Our theme works fine with Elementor 3.6.2 which is the latest version. You can see it from video screencast here https://www.awesomescreenshot.com/video/8331296?key=52522f1359f5fb2199032dde4aad2989
So the issue you had isn’t relate to the theme. You might want to try to disable all 3rd party plugins to see if it fixes the issue.
Or please extend your support then please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
This is not theme update issue. Thank you for your understanding.
Hello please help me? I have a problem with some Horizzontal Sliders I don’t see images on mobile phones. Please I would need to show the rooms in the mobile version with the texts below that I find
Hi,
Thank you for purchasing.
How did you add the slider? Did you use 3rd party plugin?
Also could you please provide URL of page which has issue please.
No I don’t use external plugins for that. www.casarubinonapoli.it
I checked your site on iPhone and the horizontal slider works fine there. Please see video screencast here https://streamable.com/m1ch6i
I had to bring in an external programmer and it cost more than the theme
hello, does the theme support rtl for arabic language and so on?
Hi,
Thank you for interesting.
Technically all our demo pages are using Elementor which you can change element alignment to support RTL language from Elementor.
For other parts, you can use this plugin https://wordpress.org/plugins/wp-rtl/ to support RTL languages.
thanks, this is an outdated plugin but i will see how far i can go with it.
Hello, updated the localhost php to version 8.0.1. Motopress plugin and the Hoteller theme itself broke with errors. Is your theme compatible with php 8.0.1?
Thanks.
Hi,
Thank you for purchasing.
We tested the theme and Motopress plugin with PHP 8.0.17 and 8.0.8
We confirmed that our theme and plugins work fine there. Please make sure all other 3rd party plugins you activated support the version of PHP you are currently using.
If this the case, then why on local host, that i updated the MAMP version and it uses php 8.0.1, the wordpress site does not load ans shows full errors for incompatibility with new php version?
It is not functioning, it shows error with theme incompatibility and with motopress plugin. How can i share screenshot with you to see what is goiing on? Site is on localhost
Could you please upload it online so I can see it please.
Please share with me an email to share in private. I dont want to share paths publicly please.
Could you please send it through the contact form on this page https://themeforest.net/user/ThemeGoods
Shared thank you
Contacted you via email but didnt get response from you. Followed the configurations but still no resolution occured.
The last reply was coming from your end said “Update: Found it inside WAMP and it is active already”.
So I thought you have already figured out? Am I missing something?
I meant found the parameter you guided me. It is already active but still have the same errors. Can you guide me for additional steps? Issue still exists
Could you please reply back the email with your WordPress username/password so I can check it for you please.
hello i need your help I purchase one of your theme with the booking plugin on it , my problem is that the checkout page is not working ,i press the book now button and nothing happen ,it suppose normally to redirect me at the booking process with PayPal as i have it as a default and enable payment ,all my accommodation are setup right and i have ssl activated as well can you please help me out to understand what the problem is . i have an active ticket as well from your support .
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
I have experienced lot of loss of translation with the new 6.2 Hoteller version, using WPML plugin. It seems compatibility with WPML is no more assured. This is confirmed by WPML support. Still you continue to claim that it is ….. Is there a fix coming ?
Hi,
Thank you for purchasing.
v6.2 only updated Hotel Booking Plugin and there is no change to theme core code so it shouldn’t cause any new issue. You can see theme changelog from here https://docs.themegoods.com/docs/hoteller/extras/theme-changelog/
