283 comments found.
hey you got an error on the latest update 1.5.6 and I have submitted a support ticket
Hi there,
Thanks for getting in touch!
We are going to deploy a hot-fix shortly. Meanwhile, we have replied to you support ticket – please check it out.
Kind regards,
Whitebox Studio
hey I have punched your theme one time before and I delete my account and now i have made a new account and punched a new licence again but it don’t work
Hi there,
Please submit a ticket on our Support Forum https://whitebox.ticksy.com/
Kind regards,
Whitebox Studio
I terminated my demo instance without deactivation of purchase code so I cannot use my purchase code with my new instance. please help me
Hi there,
Looks like you have also created a ticket on our support forum. We have just answered your, please check it out!
Kind regards,
Whitebox Studio
hey i noticed a error or some unwanted behavere when you tap : edit this row and set a background image that cover with center center position and background effects set to : Scroll parallax + scale effect
then on mobile view you get a white box on top you cant chance color on when you have a different color background color then white
the class: page-header-inner wtbx-parallax-capture
i have chanced color on the page settings and row settings theme settings and still get the white box on mobile view
Hi there,
For theme support related questions, please submit a ticket on our Support Forum at https://whitebox.ticksy.com/ and provide a reference to a page where the issue can be observed.
Kind regards,
Whitebox Studio
hey i hade some issuse with my first install now i cant use the envato Item Purchase Code: what a joke
hallooooo
Hi there,
Thanks for reaching out to us!
Could you elaborate more on the issue? My wild guess would be that you activated the purchase code on your site, then reset the database and cannot register the code again on a new site?
If that is the case, please contact us using author contact form or submit a ticket on https://whitebox.ticksy.com/ and provide your purchase code – we will deactivate it from our side.
Kind regards,
Whitebox Studio
i have send a request now thanks
my theme’s support period has expired, so I’m unable to submit a ticket, I’m currently running version 1.4.13 of the theme and I’m trying to upgrade to the latest version,
I’m not seeing any options that will allow me to update
Hi there,
Thanks for reaching out! Please refer to our documentation which explains how to update the theme and bundled plugins: http://docs.whiteboxstud.io/scape/#3-update
Kind regards,
Whitebox Studio
Hello,
I am aware that the license has expired. During the license period, I did not ask a single question. I just have one question for you. Please, I will be very happy if you accept.
The mobile version of my site is running very slow. I haven’t been able to figure out why.
Please, could you give any advice?
Sincerely,
These are installed plugins on site:
Duplicate Page Version 4.4.9 Email Log Version 2.4.8 GDPR Version 2.1.2 Lara’s Google Analytics Version 3.3.3 Loginizer Version 1.7.2 ManageWP – Worker Version 4.9.14 MC4WP: Mailchimp for WordPress Version 4.8.7 Ninja Forms Version 3.6.12 NitroPack Version 1.5.15 Polylang Version 3.2.5 Rank Math SEO Version 1.0.95.1 Really Simple SSL Version 5.3.3 Scape Core Version 1.4.2 Secure Copy Content Protection Version 3.3.1 Site Kit by Google Version 1.81.0 Slider Revolution Version 6.1.5 Template Library and Redux Framework Version 4.3.16 WP Extra File Types Version 0.5.2 WP HTML Mail – Email Template Designer Version 3.2.3 WP Mail SMTP Version 3.5.1 WPBakery Page Builder Version 6.0.5
my site address is https://ertugpartners.com/
Hi there,
Thanks for reaching out to us!
Despite the fact that we would like to help, there are two obstacles which prevent us from it. Firstly, there is no way around not having a valid support period, it’s in the user terms and licence terms. Secondly, site speed optimization is not within the scope of theme support. Theme is sold as is, and any customizations, site content or a additional extensions/improvements lie beyond that scope.
From the experience, a lot is dependent on proper image optimization, caching/CDN configuration and of course hosting provider/plan choice. Therefore the advice would be to start with checking these things first.
Kind regards,
Whitebox Studio
Hi im trying to post on your usual support link but im getting a 503 Service Unavailable?
Hi there,
We are very sorry for that. Looks like the support desk service provider gets some maintenance being done.
They are usually fast with those things, so please try again later. In case of very urgent requests, please contact us using contact form on author page.
Sorry for any inconvenience!
Kind regards,
Whitebox Studio
Hi guys, I’ve this problem from WooCommerce:
“Your theme (Scape Child) contains outdated copies of some WooCommerce template files.”
I have the latest version of your theme, and I have replaced the original theme, not the child, but nothing has changed.
How can I solve? Thank’s
Thanks for reaching out to us!
This shouldn’t create any technical problems with displaying WooCommerce pages. Templates are updated from time to time, and we provide the updates to theme-modified templates together with theme updates.
Next time there is a theme update, please do bring WooCommerce templates up to date as well.
Kind regards,
Whitebox Studio
Any recent update plans?
Hi there,
Next theme update is planned for mid-May 
Regards,
Whitebox Studio
Dear all, I install and activate your theme on the demo. ( our domain) Then I duplicate the final job to the new domain for the client and disabled the demo activation I want to active the theme on the client domain but in 2 domains it does not work and said that you already activated it on another domain
Can you please deactivate it on the demo domain and make it free for the client domain?
My support expired already If you have any solution please let me know
Hi there,
Thanks for reaching out to us!
The way you should it is to first deactivate the purchase code on your development site (there’s a deactivation button on Theme Dashboard), then migrate the site, and reactivate the purchase code on the new domain.
Currently you should still be able to deactivate your purchase code on your development site, and after that you should be able to activate it again on the new domain.
Let us know if any more questions!
Kind regards,
Whitebox Studio
Dear all,
Thank you for your fast reply. The problem is that in 2 domains the activation part is totally empty. there is no code and both of them now are not active and I tried to active one of them but it said in another domain it is active but it is not.
I think the problem started by Duplicator plugin – when we duplicated the website in Demo we did not deactive because we scared that all changes will disappered after duplicate so we decided to duplicate then deactive the demo. but it seems in both now we have empty part and we can not active none of them.
I will be happy if you help us and deactive all domains that it is connected to the theme , then we can active for just client domain – they are still waiting and we have no idea what we should do
I have attached a image which shows what we see in both domains and we can not active it. but I am sure our developers actived this theme just for 1 demo domain and that’s it.
https://ibb.co/hgRHvK6Could you please send us an email using the contact form on author page and include your purchase code and website address?
We will check on our side.
Thanks!
Hello, in the masonry image grid layout is possible to have some video in the lightbox? Can i use animated GIFs in the thumbnails and on click open a video?
Hi there,
Thanks for contacting us!
Unfortunately, video are not available in image grids. But you can set up a portfolio grid, where videos are totally possible!
Kind regards,
Whitebox Studio
Hi guys, I’ve bought this template months ago, but just tried to install it now, and unfortunately I cannot send you a support ticket through your site anymore. I’m trying to edit the homepage through the WP Bakery, but, it doesn’t save the page modifications when I click the button, and when I leave, all changes are lost. Could you help me, please? It’s the first time I’m publishing this template live.
Hi there,
Thanks for reaching out to us!
Please drop us an email using the contact form on author page
Kind regards,
Whitebox Studio
Hi, How can I add a Buy Now button next to a product (I’m using Woocommerce)? Can this be done from within the theme options? Thank You!
Hi there,
Thanks for your question!
Please kindly submit a ticket on our Support Forum https://whitebox.ticksy.com/ and let’s discuss what you want to achieve and whether it’s possible.
Kind regards,
Whitebox Studio
Scape ver 1.4.3 editor hangs on launch. Today it took 4 minutes to finally launch. Prior to that it timed out in Chrome Browser with the “Code Hung” error. I have a gigibit connection.
Is there an update for this theme? Been a while and seems to be rather wonky now.
BTW your support system does not work either. Submitted ticket – recognized my email and says I have account – account pwd does not work – used forgot password – did the double verification thing – new password issued with “click here to login and change password – the click here link does not log the user in.
Losing confidence in this theme.
Hi there,
Thanks for contacting us!
Looks like you are using a rather outdated version of the theme. The latest one is 1.5.4 and the last update was released 2 months ago. Please make sure you update the theme and all bundled plugins.
Regarding slow loading – please make sure your browser or system is not a bottleneck. Perhaps the page content is heavy so disabling resource-consuming browser extensions or even switching to a different browser might improve the situation.
As for the support forum – could you please send us a message using author contact form and provide your account name and email? We will sort it out for you. But make sure that you have a valid support period, otherwise you won’t be able to submit a ticket anyway.
Kind regards,
Whitebox Studio
Thanks for the reply. I had no idea the theme was updated. Typically the theme itself tells you in the themes—> appearance area. Looking again just now it indicates no update. That could explain a lot. I am always on top of updates. In this case I have TWO licenses for the scape theme.
Also Envato usually shows a version number in addition to when the themes were updated. In the case of SCAPE it shows no version number tho it does show an update “date” from January.
Maybe you guys could include version numbers in that Envato summary. It would be very helpful.
Unfortunately, we have no control over Envato Market plugin, but we will check and try to replicate the issue to understand if there is anything that we can improve on our side. Thanks!
Meanwhile, if automatic updating doesn’t work for you, please update manually as per instructions here: http://docs.whiteboxstud.io/scape/#3-update
Regards,
Whitebox Studio
I am not able to activate the theme error is showing
Could not get response from the server. Please try again.Hi there,
Thanks for contacting us!
We’ve just replied to your ticket on our Support Forum. Please take a look!
Kind regards,
Whitebox Studio
Hi, I can’t activate the theme on my website. I don’t know which site the purchase code is linked to. How can I learn this?
Hi there,
Thanks for reaching out!
Please send us an email using contact form on author page and include your purchase code – we will sort it out.
Kind regards,
Whitebox Studio
WooCommerce products are no longer displayed individually (in carousels or grouped into categories they are seen).
All plugins are updated to the latest version, including Redux and WooCommerce.
What happen?
Hi there,
Can you please contact us using the contact form on the author page and provide more information on the issue, and preferably a link to a page where we can check this behaviour?
Kind regards,
Whitebox Studio
Hello, I am from Turkey and I want to prepare the web site both in Turkish and English. Is it possible with this theme? Can users choose their language from home page?
https://www.d-marin.com/tr/ Like this page? on top / on the right side, language section?Hi there,
Thanks for your interest!
Although Scape is fully multilanguage-ready theme, you will need plugin to make your site multilingual. Scape is fully compatible with WPML plugin, and if you will be using it, you will be able to use Scape’s built-in language switcher (see demo).
Kind regards,
Whitebox Studio
Hy, my server is crashed and i havent access to my licenc. Can you pleas detach my newest one thanks
solved
Hey, good to hear that!
