29 comments found.
Hello, I have a fresh install with the core plugin – I cannot get the date to format any different. Please help!
Hi gonzalesandrew2, Can you please create a ticket st our support https://support.wpocean.com/ Our support agent will help you about the issue. Thank you.
All of the custom date fields format to YY/MM/DD which is not appropriate for my country and confusing and there seems to be no way to format. Why not use the Wordpress General Setting Date Format by default?
I searched through the theme code and did not find a place to update either. Is this all in the Levelo Core Plugin?
Hello SuperiorAssassin, Thank you for purchasing our theme, We already updated all the date format. If you need any help feel free to contact our support https://support.wpocean.com/ Thank you.
On the default homepage, writing the date YEAR/MONTH/DAY is about the ugliest way this could be setup by default. Is there any way to change this?
Hello sir,
I have updated the date format, Please update the new core plugin and save the date again using elementor. it will update.
also if you need any help feel free to contact our support https://support.wpocean.com/Thank you.
Hello! I have problems when I update my elementor. What should I do? Thanks!
Please update the latest core file or contact our support. Thank you.
lavelo-event.php line:398 render() there is an extra div
Hi, We already fixed the issue, on the last update 2.0.3 ( 20 April 2022). Thank you.
The Thema is perfect and it is also very simple to use. I think the bride will be delighted with the result. Congratulations also for the speed in the support
Never seen a support system as fast as these guys. Give me opportunity, I will buy this theme over and again. Very awesome and my client added extra cash after seeing the work. Thanks guys
Thank you.
I have problems with the theme. Created 2 tickets but both were just closed wihtout being resolved.
Hi, Im having problem to import the demo content too. Its been 4 hours already. Please help
Hello sir,
Thank you for purchasing our Theme.
I think you maybe visit a wrong support.. Our support system is https://support.wpocean.com/ ..make a ticket or mail us irsdevimran@gmail.com. with your wp-details. I will import your demo.Thank you.
Hi, I have asked a question in your support system and have not received an answer for 6 days now. Please respond: http://support.wpocean.com/question/stop-slider-from-preloading-all-images/
Hello sir,
Please mail us at irsdevimran@gmail.com Send me the live site link and write details
Thank you.
Demo Detail not Importing
Hello sir,
Can you please send me an email at irsdevimaran@gmail.com I will fix the issue.
Thank you.
Demo Content not uploading
Hello sir,
Can you please send wp-admin and password at irsdevimran@gmail.com
I will import the Demo Content
Thanks
I’m having trouble uploading demo content. It’s loading for 2 hours now, that’s not normal 
My internet connection is very fast. Can you help me please?
I’m having trouble uploading demo content. It’s loading for 2 hours now, that’s not normal comming error Message…My internet connection is very fast. Can you help me please?
Hello sir,
Sorry for this inconvenience. sometime demo import effect for hosting.
Can you please send me your wp user and password at irsdevimran@gmai.com
I will check and import your demo
Thanks
Thanks!I have send email from friendsmode@aol.com with all data.
Can you please send me a message if you have demos installed?
Hello sir,
I got your email and i will send you update on email
Thank you.
they help me for demo import
Thank you sir
i have a problem in the template in the section couple i find the same text in both coloumn groom and bride could you help me?
Thank you
Hello sir,
Please use different Text in two field. I checked and it’s working fine.
for any issue please send us message on email
Thank you
Can i use audio in the background ?
Sorry sir, Not support now. We will update in next version. Thank you
Please can it accept videos ?
Sorry sir, I don’t understand ? Please mail our support for more details. Thanks
I have noticed that you don’t respond to questions posted on the forum. Also i had dropped you a mail. No response from last 2 weeks.
Sorry sir,
Can you please send me an email at irsdevimran@gmai.com
and Type subject.. WP Theme SupportRight now i will fix the issue you.
Thank you
I have mailed you but still i have not received any fix? Can you check if you have got my mail.
Sorry sir,
I don’t get the mail still.Can You Please Send me again.
Thank you.
I have dropped multiple mails to you and you have done nothing about it since one month. I have requested a refund.
Hello sir,
In Which Email you send mail…I don’t get any email .. Please send us mail at irsdevimran@gmail.com
I will fix your issue.
Thank you
I have already purchased other theme now. So. i request you to refund.
Sorry Sir, Contact our Support. Thank you.
hello..I see your profile page. really you have greats portfolio GLWS:)
Thank you
