50 comments found.
I need to create a call to action button, but on the mobile phone it appears only inside the menu I need it to appear beside the header logo as I am not planning to create a header menu at all.
Hello, If you don’t have a menu set than on mobile it sold place your CTA outside (in the header not in the menu) Get in touch with us via email and we will assist you with that – suport@uicore.co
I am trying to install the demo but I get Errors occurred during import. See Error Log. but in error log there are no errors “Hurrrrray, no errors logged!”
Hi, please send temporary admin access to hello@uicore.co and we’ll check. Thanks
Sent, Thanks in advance 
Thanks to ebst support ever, they solved this issue in a few minutes despite my support is expired
Hello, would this theme work with Elementor Cloud Website Builder?
Hello, yes, we already have many users on Elementor Cloud and it works without problems.
Can I add Tag descritpions before list of posts?
Hi, sorry for getting back so late. You can add any custom content before the post list, using hooks.
1. Create your custom content with Elementor, and save it as a template. Go to Saved Templates, and hover over your template to get the ID: https://uicore.d.pr/gHneFS
2. Go to Theme Options – System – Install and Activate Child Theme.
3. Go to Appearance – Theme File Editor and edit functions.php
4. Add this code: https://uicore.d.pr/3hKqLM
5. Replace 11320 with your own template ID (make sure you do it in both places).
I know this is just a workaround, but we’re planning on adding Theme Builder support for Archive and Single this fall
HI I have Problem For responsive footer in mobile Can you help me Thank you
Hi, go to Elementor – Settings – Experiments and disable Improved Asset Loading + Improved CSS Loading.
I have problem for the send email or receive the email example for contact us form i don’t know haw I do configuration that when i receive the email
Hi, if you’re using Simple Contact Form widget, you can configure the email address in WP Dashboard – Element Pack Pro – API Settings.
I WANT TO UPLOAD A helvetica rounded TYPEFACE but it does not update on my website, i add this in global font – customfont
Hi, first, make sure you upload all required formats, for maximum compatibility. You can use this tool to convert your font: https://transfonter.org/
If that doesn’t work, please set up temporary admin access for us and we’ll check: https://support.uicore.co/
Want to purchase this in 29USD but now its 39USD, When the price goes to 29USD, will definitely buy it.
Hi, we don’t have any discounts scheduled in the near future and the pricing is set to increase soon.
I want to buy in intro price as seen in live view, but the add cart now your add cart price is 39
Sorry, but the pricing on cover hasn’t been updated yet. Current price is $39.
Okay, Wan’t to buy in 29
Your demo is still not working
Should be working fine now.
Hi, I would like to buy the theme thats single product, but right now I see that template broken on chrome, but its working on mobile ( I can send pictures through email if needed).. Also I have a question if the theme allows for an affiliate implementation?
Hi, sorry for this situation, but our websites have been hacked so all systems are down. We’re working closely with SiteGround to get this fixed as soon as possible.
All systems are back online. Thanks so much for your patience.
Hi, thank you. I would still like to know if its possible to implement affiliate system of sales in this template?
Hi, it depends on which system you need to use. Most plugins should be compatible with the theme, but if you run into issues, you can contact us on our support system.
I bought the theme, just under a different name, but under Demo Import I don’t have an option to select any optiions.Is this because of the error of WebP not supported? after that is enabled it should be possible to import?
Hi, yes, WEBP support is required for both demo import and template library. It should work after enabling it on your server.
Hi, the host provider is not supporting webp at this moment. I will be searching for a new one. Is there an issue with licence code activation after reinstalling the theme on a new server?
Hi, you can use the same key on the new server. It will say it’s already registered, but there’s an option to register the new url, which will automatically de-register the old one. If you’re looking to switch hosting, we recommend SiteGround: https://www.siteground.com/go/uicore-wp
That’s what we’re using and it works really well.
I can’t import the demo as your website is down, Please fix this ASAP.
This site is currently unavailable. If you’re the owner of this website, please contact your hosting provider to get this resolved.
Hi, sorry for this situation, but our websites have been hacked so all systems are down. We’re working closely with SiteGround to get this fixed as soon as possible.
Oh, that is bad, God be with you. Can you help me to import a demo till you fix the issue with siteground?
Unfortunately not, all systems are down, including demo import and template library. We’ll let you know once it’s fixed. Thanks so much for understanding.
I know its too bad to get hacked, I am sorry to know that. Can you tell me an estimated time please to get this fixed?
All systems are back online. Thanks so much for your patience.
I am sorry that your website is still down 
Please try to clear your browser cache. Do the same in Theme Options – System – Refresh UiCore Data.
The website still not working even after changing the browser and clearing the canche. When I try to import the demo after refreshing the UiCore Data it give that message “Demo list is updating” and it keep loading forever
support.uicore.co not working uicore.coo is working, so the issue exists is support subdomain
Hi, it should work fine now, just tested from different locations.
I cant install Real state demo, not chargued the data 
/ I cant activate the theme beacause the view never loaded the contain only wordpress dashboard, Activating PROXY settings only show “Demo list is updating” / All plugins for enabled .webp on new version Wordpress not working and the documentation is not avaible pfff
Hi, sorry for this situation, but our websites have been hacked so all systems are down. We’re working closely with SiteGround to get this fixed as soon as possible.
All systems are back online. Thanks so much for your patience.
Hallo
I cannot import demo the say
This site is currently unavailable. If you’re the owner of this website, please contact your hosting provider to get this resolved.
Your url hosting is down? -> https://ibb.co/W6LhHvS
Hi, sorry for this situation, but our websites have been hacked so all systems are down. We’re working closely with SiteGround to get this fixed as soon as possible.
Okay, can you plz write back when all live again?
All systems are back online. Thanks so much for your patience.
I have stil same iusse! I cannot loeading the content
Demo content is loading. I wait 5 min now
Try going to Theme Options – System – Refresh UiCore Data. If that doesn’t work, please set up temporary admin access for us and we’ll check: https://support.uicore.co/
And also, do I need to purchase Elementor Pro?
No, you don’t need to purchase any other plugin or subscription. All features are available with the theme.
Elementor Pro isn’t active here please.
Elementor Pro is a subscription based plugin, and it can’t be bundled with any theme. Our themes do not depend on that plugin, so it’s not necessary to purchase it.
I couldn’t edit the form after installing the eBook demo. Pls how do I do this and add my own optin form from mailchimp? Thanks.
Hi, you can use “Mailchimp” widget if you only need to capture the name and email address, or MetForm Pro, if you need a more complex form. You can install MetForm Pro in Theme Options – Plugins.
Thanks for the quick response. So how do I link the form to my MailChimp?
If you’re using Mailchimp widget, go to WP Dashboard – Element Pack Pro – API Settings and set your API Key and List ID. For MetForm PRO, follow this guide: https://wpmet.com/doc/integration/
Just bought the theme, nice work. One question; there is no one-click demo install in my Theme Options. Only option is to import pages and blocks.
On your website (https://support.uicore.co/help-center/articles/14/5/8/import-demo-content) is a screenshot of the option to import a whole demo, I do not have this option. Is it removed?
For clearification, I am looking to import a demo, including al the theme settings (colors, fonts etc), just like it shows on your demo page.
Hi, this is how it should look like: https://uicore.d.pr/8mECcs
If you’re seeing the API Proxy notice, you need to enable proxy in System tab. If it still doesn’t work, please set up temporary admin access for us to check: https://support.uicore.co/
Nope, doesn’t work. It gives me a WebP error. Strange that this affects the demo import. Created a ticket with your support team.
Understood. Unfortunately, WebP support is needed to run demo import, since all our images are using this format. You can follow up the discussion on our support system.
Hi,
I like the graphics in the Workshop demo (https://convertio.uicore.co/workshop/). So I would like to ask you – as an pre-sale question:
1. Will all Inner pages look the same as this demo? Will they have the same style, same graphics? Because here https://convertio.uicore.co/workshop/ is only one page, it is not possible to look at the other Inner pages.
2. Will this graphic from the demo Workshop be included in the package after purchase? Will it be possible to use these graphics (icons, pictures…)?
3. Will the elements look the same as the main graphics in the demo Workshop? I’m interested in tabs, accordions, fancy hoover buttons etc.
Thank you
Hello,
1. We only have one set of inner pages, and you can check them out in the pages tab on any of the demos. When you import inner pages, it will automatically take settings of current demo (colors, fonts, button, header, footer), however, the images and elements will remain the same. This means pages will adapt to Workshop demo, but it won’t have the same graphics.
2. Yes, graphics are included and you can use them.
3. After the import, all elements in the page will look exactly as in the demo.
Thanks, but I’m not sure I understand.
1. My general question is whether it is possible to use the graphics from the Workshop demo on all Inner Pages. If so, how? I tried https://try.uicore.co/convertio/ – Run Demo import – Workshop (checked all options). Then New Page – Edit in Elementor – UiCore Library – Pages… and here I didn’t find any page from the Workshop demo. So how can I create a custom page from UiCore Library to make it look like Demo Workshop? For example, I want this https://convertio.uicore.co/pages/about-us/ to look like the Workshop demo.
2. Is this all graphics, which will be included: https://prnt.sc/DS7mfYsrQch1\? Or there will be more?
Thank you
Hi,
1. The workshop demo doesn’t have any inner pages available in demo import. The only set of inner pages is the one you can import in Theme Options – Demo Import – Import Inner Pages. To make the about us page look like Workshop, you will need to adapt it and change the images by yourself.
2. Yes, those are all the graphics included in Workshop demo.
Hello,
Is the main difference between your products the demos and templates included? Any other tech differences?
Hello, that’s correct. Features are the same on all themes, the only difference is the demos and templates.
Hi, somone to help pls it says it cannot connect with API and i cannot load the library. Pls i must work Someone to help resolve it I have add the licence several times, it says in ok but still have issue with template library Pls someone to help resolve it Thanks
Hi, first make sure you’re using the latest version (1.0.1) and you have connection proxy activated in Theme Options – System. If it still doesn’t work, please set up temporary admin access for us to check: https://support.uicore.co/
I have version 1.0.1 and i have proxy activated. I have create a ticket also with creds Pls if its possible help fix it in order to work. Its important Thanks
Hi, the issue is fixed & we replied to your ticket.
Many Thanks Guys!!!
