Hi,

Can you send us the page url so we can take a closer look at the issue?

Kind regards,

BoldThemes team

Hi,

There is no need to additional action on your part. The Avantage theme will work on whatever domain name you use if your WordPress instance is properly configured.

Kind regards,

BoldThemes team

I already used it with a domain name but now we need to change the domain name and hosting . i tried using the purchase code but it did not work with error message “Error. Please check Purchase Code.”

Hi,

The Avantage theme does not require license activation for support and updates.

You have purchased the Avantage theme and the purchase code you are using is related to the theme purchase. On the other hand, you are trying to use that purchase code with the Bold Timeline plugin or Cost Calculator plugin which come with the theme.

You should not activate the licenses of packaged plugins

The packaged plugin updates will come packaged with new releases of the theme your client has purchased, Avantage.

Just ignore the plugin activation screen and you will be fine.

Kind regards,

BoldThemes team

Hi,

Thanks for the purchase.

Please submit a ticket at our support site – https://boldthemes.ticksy.com/ with the url to the page with the button you are referring to – our support team will be glad to assist you.

Thanks and kind regards,

Kind regards,

BoldThemes team

Hi, when submitting a ticket, please select Avantage (not Cost Calculator). The purchase code for Cost Calculator is not provided if it is included with the theme (and it is also not needed for the plugin to work properly).

Hi,

Please let us know which version of the avantage, which version of the avantage plugin and which version of the bold page builder are you currently using

Kind regards,

BoldThemes team

Hi,

Please check the below details:

Wordpress Version is Version 6.0.1 , Avantage Plugin version is Version 2.0.7, Avantage Child theme version is Version: 1.0.0 , Avantage Parent theme version is Version: 2.0.7 and Bold Builer Plugin Version is Version 4.3.9

Thanks

Hi

Please update both the theme and the Avantage plugin to the latest version 2.2.9, you are using almost two years old version of the theme.

Once you update the theme and the respective plugin, please clear all the caches and see is the issue persists.

Kind regards,

BoldThemes team

Hi,

Thanks for the purchase.

If you edit the elements in the back end editor, you can set the color both to the headline element and the text element.

If you need anything more specific, you can always use custom css.

Should you need additional help, please submit a ticket at our support site – https://boldthemes.ticksy.com/ with the annotated screenshot of what you are trying to change and the site url, Our support team will be glad to assist with details.

Kind regards,

BoldThemes team

Hi, yes, please see here under Archive Layout: https://documentation.bold-themes.com/avantage/theme-customization/#portfolio

thank you for reply. if i dont purchase wpml, can i activate theme for sub-domain or need to purchase another licence for sub domain?

Hi,

If the sub-domain is going to be used as another language version of the same site, you do not need to purchase another theme license, you can freely use the existing one.

Kind regards,

BoldThemes team

Yes, i need for language, Thank you.

Hi,

Thanks for the purchase.

It seems that the color schemes are missing on Settings > Bold Builder panel.

Please add the following to Color Schemes field:

Black/White;#000;#fff
White/Black;#fff;#000

It should do the trick.

Also, for all the future issues or questions, please submit a ticket at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to assist you.

Thanks in advance.

Kind regards,

BoldThemes team

fixed. thank you

Hi,

The player on the referenced page seems to be working correctly – we are probably missing something. It would be great if you can send us and annotated screenshot of the issue.

Thanks in advance.

Kind regards,

BoldThemes team

i have tried like 3 accounts now to purchase this same theme but it always show up this message:

Payment unsuccessful – there was a problem processing your credit card. For security reasons we may need you to re-enter your Visa, MasterCard or AMEX details before trying again, or you may need to try an alternative payment method.

Hi,

Thanks for contacting us.

Unfortunately we have no insight into the payment process and the possible issues. It is all handled by ThemeForest. That is why the best option to contact the Envato help and see with them what might be going on – https://help.market.envato.com/hc/en-us

Thanks for understanding and kind regards,

BoldThemes team

Hi,

Please refer to the following article on how to setup your Google Maps API key – https://boldthemes.ticksy.com/article/8049/

Should you need additional assistance in the process, please submit a ticket at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to assist you.

Kind regards,

BoldThemes team

Hi,

Thanks for the purchase.

Can you please submit a ticket at our support site – https://boldthemes.ticksy.com/ with the screenshot of the section or the url of the page where this paragraph can be found and our support team will be glad to assist you.

Thanks in advance.

Kind regards,

BoldThemes team

Hi,

Thanks for the purchase.

Please submit a ticket at our support site – https://boldthemes.ticksy.com/ with the url of the page with the map and our support team will be glad to take a closer look at the issue and assist you.

Thanks in advance.

Kind regards,

BoldThemes team

Thank you very much for your fast answer.

Best regards.

Hello, the PSD file is OK for the slider but did you have PSD files for the others elements from the website please ? Thanks in advance. Best regards.

Hi,

Unfortunately we do not have other PSDs available – we have available only the slider elements

Kind regards,

BoldThemes team

Hi,

Can you please send us the url of the age with the portfolio grid so we can take a closer look at the current setup – the solution largely depends on it?

And just to make sure – you want to disable the link to the portfolio single items from the grid altogether, right?

Thanks in advance.

Kind regards,

BoldThemes team

Yes, I want do that. Thank you.

Hi,

You can add the following to Appearance > Customize > Additional CSS and it should do the trick:

.bt_bb_masonry_portfolio_tiles .bt_bb_grid_item_post_thumbnail {
    pointer-events: none;
}

Kind regards,

BoldThemes team

Hi,

The easiest way to do that is to add CSS Extra Class to desired widget (CSS extra class field) – for example myextraclass

Then you can reference the color using that css class:

.myextraclass .btIconWidgetIcon {
    color: #ff0000 !important;
}

Kind regards,

BoldThemes team

Worked perfectly, thanks!

Hi,

In general

.mainHeader {
    background-color: #ff0000 !important;
}

Should do the job.

if it doesn’t please send us the url of your site so we can take a closer look at the current setup – most importantly the widget arrangements and if Show Content Below Menu is used?

Thanks in advance.

Kind regards,

BoldThemes team

Worked perfectly, thanks!

Hi,

Thanks for the purchase.

Please add the following to the Additional CSS panel of Appearance > Customize:

.btStickyHeaderActive header {
    height: 200px;
}

.btStickyHeaderActive .btLogoArea {
    padding-top: 60px;
}

.btStickyHeaderActive.btMenuHorizontal .mainHeader .btLogoArea .logo img {
    height: 100px;
    margin-top: -20px;
}

Please adjust the numbers accordingly.

Should you need any additional assistance in the process of customization, please submit a ticket at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to assist you.

Kind regards,

BoldThemes team

Hi,

Thanks for the purchase.

Can you please submit a ticket at our support site – https://boldthemes.ticksy.com/ with the screenshot of what you are trying to change and our support team will be glad to provide custom css if it is not possible to set via the theme settings.

Thanks in advance.

Kind regards,

BoldThemes team