105 comments found.
I am getting this error “Your purchase code is invalid! Theme is not activated! Check your code – maybe it’s from another theme”
Now its working. thanks
Hello,
Thank you for choosing our theme!
Sometimes it needs more time to identify the purchase. Feel free to submit a new ticket at https://themerex.net/support/ if you have any further questions – we’ll be happy to help.
Have a nice one!
Hi,
I would like to understand why after the demo data import the home page does not look like the demo one.
I have followed all the steps.
You can see it here: https://tapestryart.elcadia.com/home-1/
Thank you.
Hello,
Thank you for contacting us!
To investigate your issue additional information is required. Please expect areply to your support ticket shortly.
Regards.
There is a bug if you open the cart, the details don’t display. If you see it out of a woo page, the side cart looks better, but not perfect at all.
Hello,
Thank you for contacting us!
The issue you described cannot be replicated on our demo. Please check the screenshot – https://tinyurl.com/yv3xwzol Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/ and provide the replication steps. Any screenshots would be much appreciated.
Thank you!
Hi, any plans to update this theme to be compatible with the current version of WP (6.3.x)?
Hello,
Thank you for your interest in our theme!
Sure. The theme is fully compatible with Wordpress 6.3. In case any errors arise, they will be fixed right away.
Regards.
Hi Friends, the ticket system doesn’t let us include a new ticket, it says that it doesn’t validate the purchase code.
But we have active support and we had even filed other tickets.
How can we make a ticket again?
Thank you !
Hello,
Thank you for contacting us!
Please submit a Pre-sales ticket at https://themerex.net/support and provide your purchase code in the message body. This does not require purchase code verification. Our Tech support team will be glad to assist you with any questions.
Regards.
Website admin stop working since ~20 days. Themerex plugins ( ThemeREX Addons Version 1.70.3.3) are not compatible with newest WordPress / Elementor version. If the plugin is enable, we are unable to edit a page in elementor.
Hello,
Thank you for contacting us!
To investigate your issue additional information is required. Our Tech support team will gladly offer you a quick fix. Please submit “Presales Question” ticket at https://themerex.net/support/ providing theme purchase code in the message body. It doesn’t require support renewal.
Regards.
slider revolution doesnt wortk after update…. Any news fixing this?
Hello,
Thank you for contacting us!
To investigate your issue additional information is required. You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
Hi Folks, any update news for this year? It is seen that since October they have not updated.
Thanks !
Hello,
Thank you for your interest in our theme!
Please note that the template is fully supported and maintained by Our Team. The theme includes Themerex Updater plugin allowing you to update all bundled plugins directly in the Dashboard and to keep the theme components up-to-date. Please review this guide: https://ozeum.themerex.net/doc/#installation_theme_update
Currently, we are working on the new update. It is at the Testing stage and will be released soon.
Regards.
Great theme, but I can’t seem to activate it? Tried about ten times, but it says the purchase code is invalid?
Hello,
Thank you for choosing our theme!
Let our Tech support team have a closer look at your website settings. Please provide your website details in the support ticket at https://themerex.net/support/ Our Tech Support team will assist you with the issue.
Thank you!
Hello, is it also possible to use it to have portfolios of individual artists who sign up independently, with dedicated plugins as well? Possibly also by subscribing?
Hello,
We appreciate your interest in our theme!
What a great idea for future development, but we do not have such a feature. To have it implemented extra plugin is required. Please feel free to contact our Customization studio at https://themerex.net/support/ (select “Get a free quote” category). They will be glad to find a solution for you.
Regards.
Hello I’m out to buy a theme that can do what you see on odaartgallery.com where they have an artist post type (https://odaartgallery.com/artists/) and the artists can be linked to their their works and exhibitions (https://odaartgallery.com/artist/anthony-nsofor/). Is this possible with this theme? I await your reply. Thank you
Hello,
Thank you for your interest in our theme!
Sure. Please review the Artist Portfolio https://ozeum.themerex.net/home-8/ and Single portfolio custom post type https://ozeum.themerex.net/portfolio/vase-of-flowers-on-dark/
The theme is created with Elementor free version, the most user-friendly page builder, so you can easily combine all the blocks and elements of the template page and create a truly unique site.
To have an artist post type, additional customization is required. Our Custom studio can create it for you. To get started, please submit a request to the “Get a free quote” category at https://themerex.net/support/
Regards.
The theme is not recognizing my purchase code. I have all the correct information as listed on ThemeForest.
Hello,
Thank you for contacting us!
It looks like you have managed to activate the theme. If the issue persists, please let us know.
In case you have any further questions, please create a ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hi, I just installed the theme. Everything worked well.
However, I’m not finding the new theme “ART” inside de Skin page in theme Dashboard. HELP PLEASE!
Hello,
Thank you for choosing our theme!
Your support ticket has been updated. Please find the solution at https://support.themerex.net/ticket/72316
Thank you!
Good morning, I would be interested in your theme to update an art blog. I wanted to ask you, however, if with just woocommerce I will be able to make some digital content available (both for reading on the site and for downloading a pdf) only for subscribers or if the site will be integrated with additional tools. Thanks for your kind attention.
Hello,
Thank you for contacting us!
While it sounds like a fantastic idea for future development, we do not have such a feature available yet. To have it implemented an additional plugin is required. Please feel free to contact our Customization studio at https://themerex.net/support/ (select “Get a free quote” category). They will be glad to find a solution for you.
Regards.
Thanks for your answer. I sent a request for information at the link indicated.
Regards
Great! Thank you for submitting the ticket. Working on your request.
Regards.
Hello! I am unable to activate my purchased theme on wordpress . it shows “Your purchase code is invalid! Theme is not activated! Check your code – maybe it’s from another theme”, But i never used it with any one
I was able to activate. The question is closed, thanks
Hello,
Thank you for choosing our theme!
Feel free to submit a new ticket at https://themerex.net/support/ if you have any further questions – we’ll be happy to help.
Have a nice one!
Pre-sale question: Does it come with event calendar pro? The demo has event calendar pro version as there is an event widget in the homepage. Thank you!
Hello,
Thank you for your interest in our theme!
We have used The Events Calendar free version for our theme which you can check on the demo preview. No Pro version of the plugin has been included in the package – https://ozeum.themerex.net/doc/#installation_plugins_installation
Regards.
nm
Hello,
Thank you for choosing our theme!
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.
Thank you!
Hello there, I am trying to understand how to manage Artist Directory and Page with this theme. Can you indicate me to some examples. I want to have a way for the public to see all the artists I manage their work.
Stefano_Piccinini can you post the website you have build with this theme as I am interested on it as well
Hello,
Thank you for your interest in our template!
The theme allows to output portfolio items by portfolio groups: https://ozeum.themerex.net/portfolio_group/masterpieces/george-w-lambert/ For example, on this page you may present all the works of an artist. Portfolio group can be added to any page you create with Elementor.
Besides, the template is fully customizable, flexible, and great to use, so you will be able to easily modify ithe theme to your needs and create a truly unique site.
Regards.
I have the site out of order due to the fact that the new elementor is not compatible with your thema. I regained support to solve and wrote to you this morning, but I can’t solve it help me
Hello,
Thanks for reaching out to us and providing the website details. Please expect a reply shortly.
Regards.
Hello,
Thank you for getting in touch with us!
It looks like your issue has been resolved. If it persists, please let us know in your support ticket at https://themerex.net/support/ The operator will certainly assist you.
Regards.
thank you very much it seems all solved .. tomorrow I will give a positive feedback. unfortunately I was scared because our website is our life (on a business level)
You are always welcome. No worries, please. We are glad to assist you with any questions on the theme customization at https://themerex.net/support/
Regards.
Does the current theme version support the latest version of Elementor 3.6.4? I ask because updating Elementor from 3.5.6 to 3.6.4 broke the them.
Hello,
Thank you for contacting us!
Our Tech support team will gladly offer you a quick fix. Please submit “Presales Question” ticket at https://themerex.net/support/ providing theme purchase code in the message body. It doesn’t require support renewal.
Regards.
