102 comments found.
When I am doing activate XStore Core Plugin then getting error.
There has been a critical error on this website. Learn more about troubleshooting WordPress. website url : https://kalyaniigroup.com/
It is a core plugin of another theme. So if you activate it, it will most likely break. You cannot use that plugin if you want to use our theme.
Please respond to Ticket ID: 45R-X6Q-33QN. We cannot edit Woocommerce product thumbnail size. Changes don’t save.
Hi,
You need to turn on “Enable Config Image Size” in Theme Options.
Please read more in our document: https://thembay-docs.gitbook.io/greenmart/woocommerce-setting/products-image-size
Ok thanks, Sorted.
UPDATED DIZA NEW TEMPLATE BROKE MY SITE AND RESIZED MY TEMPLATES. THIS HAPPENS EVERY SINGLE TIMER. AVBSOLUTELY THE WORST THEME TEMPLATED BY DIZA THEMBAY. NOT ASKING FOR SUPPORT SIMPLY REQUEST THIS GARBAGE YOU SOLD TO US WORKS PROPERLY
THE WORST THEME TEMPLATE WITH PROBLEMS EVERY TIME YOU UPDATE. REALLY STARTING TO REGRET BUYING
Diza – Pharmacy Store Elementor WooCommerce Theme
Hello,
1. If you are already using WordPress, you will need to get used to constant updates.
2. You should have a backup site to test updates on first.
3. Read the changelog carefully before updating.
4. Contact us immediately if there is a problem.
Listen, we are well aware of the constant updates, so don’t try to be over smart. We have a backup and have tested the site, but the issue is this garbage theme that is broken and we have constant issues with your theme.
you have the audacity to talk to us about the changelog? What isa wrong with you? At least have the decency to address our concerns instead of making excuses for the issues we are facing and trying to lame us for your defective theme and updates
Yes, there is a problem, and that is why we contacted you so learn some manners and respectfully address our concerns. IS THIS HOW YOU RESPOND TO CUSTOMERS WHEN THEY HAVE ISSUES WITH YOUR THEME?
For several years this has been going on and there are constant issuers with the theme, and you can see this from our previous concerns, some of which have never been addressed
All we are asking is how to fix this issue, and this is how you respond, and give us your foolish lecturing us on changelog and and updating, and that we should have a backup?We asked a simple question! WHY IS THE THEME BREAKING REVERTING TO REDUCED PAGE SIZE?
AND HOW DO WE FIX THIS?
WHAT?? ARE YOU SO POLITE??
First of all I got a 1 star review email before you made this comment.
Your tickets have always been answered.
Your tickets are mostly about “out of date file WooCommerce” error and that error definitely needs to update the theme because the Theme needs to update the file to be compatible with the new version of WooCommerce.
You didn’t mention any problem after the update??? When did you mention the problem after the update? In which ticket???
You are absolutely right. You received a 1 star review because this has been an ongoing issue and we are frustrated because it happens every now and then.
Never mind your excuses. Just fix the issue please. And for the record it is not a woocommerce issue. We have already updated the Woocommerce. Please stop making excuses.
The theme broke from a full page to and reduced to half the size with no explanation and after we had to manually have our developer fix this.
Let’s get on with it
I haven’t received any ticket about that issue from you.
You keep talking about issue, issue. So what is the issue??? Why don’t you send us a ticket about that issue so we can check.
Then what do we fix when our demo is not broken????
I get a 404 error when I click on the login tab. How can I solve this problem?
Thanks, I’ve finally solved the problem with the permament links.
Hi I bought this code under envato elements how to get this latest version?
Hello,
Theme is synchronized on both platforms, so you can try downloading again or wait for 1 day
I get a 404 error when I click on the login tab. How can I solve this problem?
Bonjour. J’ai acheté ce thème hier. L’installation du thème a échoué et m’indique que le fichier style.css est absent.
Hi,
Video tutorial: https://youtu.be/b2QDFEvFlUQ?si=GaEty9Vy6HFr9JbOMerci. J’ai installé le thème. Cependant, le slider et quelques produits ne s’affichent pas correctement. Le slider affiche : there is nothing to show here! Slider with alias slider-medecine not found
Hello, Please send the ticker here: https://tickets.thembay.com/
Our Support Team will help you.
I tried importing the theme with the latest version of wordpress but the theme is installing and looks broken, all the products are missing and not displaying, help
Hello, Please send the ticker here: https://tickets.thembay.com/
Our Support Team will help you.
Is it possible to set such condition in checkout that: 1. If cart value exceeds 500 rupees, then shipping will be free. else shipping will be applied. 2. does it supports shiprocket integration? 3. Is it supports SMS gateway integration for OTP based login for customers? if yes, which gateaway and waat plugin needed. If i purchase the theme will your team help me setting these things?
Hello,
Thank you for your interest in our theme.
1. 500 rupees: You can use the plugin https://wordpress.org/plugins/woocommerce-advanced-free-shipping/
2. Shiprocket: We have never tested that
3. SMS: We have not used any plugins with similar functions so we cannot advise
Does it already come with Elementor Pro? In the catalog function, is it possible to have a “quote or whatsapp” button?
Hi,
Diza theme does not include Elementor Pro, our theme is built on the Elementor Free.
Sorry, the Diza theme does not have the “quote or whatsapp” function.
Hello Dear, can I edit the reistration form as I wish? For example add a phone number instead of the emial?
Hi,
You can refer to the following article: https://youtu.be/LNs7iaM87ig?si=bk5Nr91fGoo2PeO1Seems like my website’s purchasing feature is gone. Same as login menu. I hope its not a big issue and fixed as soon as possible.
Hi,
We check that our demo is still working normally, you can update the last version of the theme to be compatible with the latest plugins.
Hi, unfortunately updates didn’t brought them back. I’ve opened a ticket. Hope you’ll reply immadiately.
Your ticket has been answered. Please check
It has been very helpful. Thank you for your help.
hi how to change Breadcrumb on regular page?
Hello, Please send the ticker here: https://tickets.thembay.com/
Our Support Team will help you.
already not respon yet please
Sorry, the response may be delayed on weekends.
We will check it out soon
hi i try to upload banner on my website www.asiatrip.id but image automate compreseed and make it looks blur
Hi,
Please send us a ticket to get the best support.
Hello could you please bring abit of acessbility to theme especial add a skip to main contnt link and also tab and screan reader focous and menu acessibility toggle expend and not expend
Hi,
Sorry I don’t understand what you need help with.
Please send the ticker here: https://tickets.thembay.com/
Our Support Team will help you.
Hi! Please, can you please tell me how to remove the gray border around the images in the homepage in the best sellers box? Thank you very much for your kindness! https://prnt.sc/TV3wxT-uwUCN
I tried like this: https://prnt.sc/QUyvz6KzBgsJ but I didn’t solve…
Hi, thank you. 
Nothing happened
You need to add CSS in the theme options. Or you can check your website cache
Here? https://prnt.sc/krG7PP14CUUt I put it and then cleared cache, but nothing!
I bought the theme through Envato Elements. Can you support me through tickets?
Unfortunately, you won’t get that kind of support. Please tell me your website
Hi, thanks for your reply. Can I send you in private?
I opened a ticket: SX2-TYX-QM68
Hi, Ticket has been answered.
is there upload prescription note functionality?
Sorry, the theme doesn’t support that feature.
However our Nika theme is available. You can consult: https://themeforest.net/item/nika-medical-elementor-woocommerce-theme/31332266
Hi,
Sorry, It’s a bug in the update, you can fix it temporarily with the following CSS:
.mobile-btn-cart-click #tbay-click-buy-now { background:#075cc9 !important; }
Not changed. I want change orange color in blue
That piece of CSS code definitely works. Please submit a ticket and provide more information. I will check again for you
Hello! How do I change the url adress for the search icon in mobile header? I want it to open a elementor popup when the icon is pressed using dynamic_tag? Thank you!
Hello, Please send the ticker here: https://tickets.thembay.com/
Our Support Team will help you.
When next version release? WP Updated, WC updated, but you did not released any versions more than 4 months.
Hi, The update will be released next week
Ok, sound good. Let’s see… Do you have roadmap for upcoming changes?
Sorry, We don’t have a specific plan yet
Hello, Ticket submit before 2 days but still cant receive any reply.
Sorry, we’re on New Year’s holiday 2022. We’ll be back on Monday, January 3, 2022.
Not compatible with Woocommarce 6
Hi, We will check that soon
Notice Trying to access array offset on value of type null 6 wp-content/themes/diza/inc/vendors/elementor/elements/general/features.php:335
Notice Undefined index: title 2 wp-content/themes/diza/widgets/single-image.php:4 Plugin: tbay-elementor Notice Undefined variable: description 2 wp-content/themes/diza/widgets/single-image.php:12 Plugin: tbay-elementor Notice Undefined variable: single_image 2 wp-content/themes/diza/widgets/single-image.php:17 Plugin: tbay-elementor
Yeah, I’ve added that issue to fix in the update. Please wait
Please check also the issue, site very slow.
