917 comments found.
Hi there! Is this theme support plugin TranslatePress?
Hi,
Yes, our theme is compatible with the TranslatePress plugin.
Thank you!
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi,
Not able to do that as my support as expired.
Hi,
Sorry, please submit a ticket on this category and our developer will check your problems and support: https://oceanthemes.ticksy.com/home/100001857/
Thank you!
Not able to raise it https://prnt.sc/g6NqmSbRKeCc
Hi,
Please submit your ticket here: https://prnt.sc/7G3c1Jy0pVz3 and https://oceanthemes.ticksy.com/submit/#100001857
Thank you!
Thanks i have raised it
Hi, good job!
I have a big problem to customize header. I have installed your theme and follow your user guide, but when i try to edit Header 2 with Elementor, it block on loading page and i can’t customize header.
Please can you help me?
I have the same problem with Contacts page… instead Home 2 it works correctly with Elementor.
This is last version of wordpress, and it is a new installation
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi, I notice that the subcategory from the store doesn´t show up in our cellphones. We aren´t sure where the problem could be.
Thanks
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
How can I import the basic mega menu as used on the home of the demo sites
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi, I have a problem with the element called “Flip Box”. It does not work correctly on the safari browser. This problem does not occur on Chrome or Firefox. You can view the element running on www.projectdi.it. Is it a bug or can you tell me how I can solve the problem? Thank you
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello, I recently acquired the Engitech 1.4.2 template for Wordpress, it installs correctly on the site and it suggests that I download some plugins, for example, Kirki and Page Builder Elements, among others, once installed I proceed to activate them and all the wordpress crashes showing a 500 internal server error. We have already tried several methods so that this does not happen, however, whenever these plugins are activated in the template, the same thing happens.
I have a brand new Wordpress 5.9.3 installation on a Plesk server, I install everything through the wordpress administrator.
I need help to know what is happening and if it is compatible with my version of wordpress, also if the plugins are the ones that are throwing the site with the 500 error or if they have already been reported this
Greetings.
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Sir, I have a query about how we can create a dropdown mega menu in the engitech theme. I have installed many plugins but they are not working with the theme. Could you please guide me?
Hi,
Please read more this guilde to create a dropdown mega menu in the engitech theme. Thank you!
Sir, that method also wasn’t working
I have tried Already. In the documentation “OT Mega Menu” plugin is mentioned. I have installled it too but it’s also not working with the theme
Sorry, please read more this guilde: http://oceanthemes.net/docs/engitech/4-mega-menu/ , Thanks!
I hope you will reply me ASAP.
Hi,
Please update the Engitech theme version 1.4.1 for your website.
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Dear Team,
Thank you for your prompt reply please help me as i am not able to oen a ticket as the purchase code is showing invalid i downloaded ths theme from envato elements.
how to update the theme from wordpress admin panel there is no option for update and it is not showing that any update is pending. it is showing all is up to date
Hi,
Please download and use this plugin for your website: https://www.envato.com/lp/market-plugin/
Thank you!
Hello,
Why does this bug keep happening even though the pictures have the same size?
Kind regards Daniel Aspvik
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello! I Have an issue with your theme on my blog page. I want to make the Table of Content sticky in the left sidebar. I try to use Elementor Settings, Elementor PRo, custom CSS, and other WordPress plugins. Can you help me to do this correctly or maybe you can give some tips on how to fix it? This is url: http://serwer1975617.home.pl/persooa/blog/personalizacja-tresci-na-podstawie-zrodel-ruchu/
Hi, please submit a ticket to be helped: https://oceanthemes.ticksy.com/
Thanks.
OK, thanks
Do you have any problems with this website. I can’t add new ticket
Hi, you can write more in your old ticket. Thanks.
I don’t have any old ticket on my account. Is any other way to make this situation done?
Hi,
I have deleted your old account, please create a new account with your new ticket and purchased code: https://prnt.sc/M68HKXR8Zt6t and https://oceanthemes.ticksy.com/submit/#100016422
Thank you!
Ok, it works. Thank you!
Great, Thanks!
Hello I keep getting the following email. Please assist
Hello admin,
16 failed login attempts (4 lockout(s)) from IP 202.52.134.191 Last user attempted: admin IP was blocked for 24 hours
Show quoted text
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
What is the purchasing and installing method of Engitech Theme?
Hi, sorry for late reply.
After purchase, you can follow this to install: https://www.youtube.com/watch?v=sVgZ6y_ThkU
I got the Engitech theme through Envato Elements monthly unlimited subscription. I’m having an issue and in need of support, however I was not provided any “Purchase Code” and the “Verify Purchase with Envato” button does not work for me to log a ticket. I am able to download the license certificate from Envato but the support ticket will not accept that either!! I contacted Envato and they point me to Ocean Themes…I NEED HELP. How do I get support??
Hi,
Sorry, you need to have a license from Themeforest to get the support.
Please check user terms from Envato Elements: https://elements.envato.com/user-terms
Thanks.
Hello, In the download package there is a engitech-child.zip file. What is this for? Thanks, Wai
Hi, that’s child theme for this theme.
Sorry, what do you do with the child theme? Does it automatically get installed?
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello, Sorry, can you clafigy?
Will you be checking and providing a solution or did you want me to submit another ticket via https://oceanthemes.ticksy.com/
Thanks, Wai
Hi,
Please create a ticket on our support system to get the best support from our developer: https://oceanthemes.ticksy.com/
Thank you!
Thanks
Good morning, it’s possible use the plugin “Ultimate Post Kit for Elementor” into the Blog page. I tried but when I choose the page in the Admin as Article Page, the layout disappears. Thx in advance
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Good morning, it’s possible use the plugin “Ultimate Post Kit for Elementor” into the Blog page. I tried but when I choose the page in the Admin as Article Page, the layout disappears. Thx in advance
Hi, please submit ticket to be helped: https://oceanthemes.ticksy.com/
You need to have a license on Themeforest to get support. We don’t support customers whoes downloaded from Envato Elements.
This is users term: https://elements.envato.com/user-terms
Hope you understand. Thanks.
hi, i already sent an email to your support with some questions before i order. Still no answer ;/
Hi, we didn’t see your email, you can tell us here.
Thanks.
Hello,
I have created new Menu for the theme, and I set the menu as primary, however, the menu still not changed
I need your help in this regard
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Elementor widget keeps loading forever
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you