52 comments found.
no matter what I do, I can’t change out the google fonts. Cleared all caches and browser. I have changed the Red Hat font to Bebas Nue, and it just keeps showing the Red Hat font. Please advise
2 days no response and have support. Please get back to me
Can I please get a response. I have commented here, and sent a message through your support email system.
PLEASE REFRAIN FROM PURCHASING THIS PRODUCT. THE AUTHOR IS NO LONGER PROVIDING SUPPORT.
Hi guys.. the live demo seems dead. O.
Hi,
Thank you for bringing this to our attention.
This issue was a temporary problem that occurred a few months ago, and it has since been resolved. The live demo is now fully operational. Please feel free to check it again, and let us know if you encounter any further issues.
Best regards, Rascals Themes
Hello,
Is this theme going to run on a Wordpress version higher than 6.2?
Thank you
Hello,
Thank you for your interest in our theme.
Yes, the theme is compatible with WordPress versions higher than 6.2. We regularly update our themes to ensure compatibility with the latest versions of WordPress.
If you have any other questions or need further assistance, please feel free to ask.
Best regards,
Mariusz
Hello
This is a pre-sales question:
- Is it possible to change the mouse animation icon with our logo?
- in the case of. What kind of image gif/png/jpg is acceptable?
- I see a lot of error feedback on comment. Have all bugs been fixed?
Thanks!
Hello,
Thank you for considering our theme for your project and for reaching out with your pre-sales questions.
Regarding your inquiry:
1. Changing Mouse Animation Icon: By default, changing the mouse animation icon to your logo would require some code modification within the template. If you have the necessary skills, you should be able to accomplish this customization. However, it may involve modifying the template code.
2. Acceptable Image Formats: For the mouse animation icon or any other image customization, acceptable image formats typically include jpg, png, and gif. Please ensure that the image you provide is in one of these formats for compatibility with the theme.
3. Bug Fixes: We continuously strive to address and fix any reported bugs promptly. While we cannot guarantee that all bugs have been fixed, we are committed to resolving reported issues in a timely manner to ensure the best possible experience for our users. If you encounter any bugs or issues, please don’t hesitate to reach out to our support team, and we will do our best to assist you.
If you have any further questions or need clarification, feel free to ask. We’re here to help!
Best regards, Rascals Themes
Whats up guys, I purchased your template a few years ago and recently im visiting the page and it redirects me to a spam page. I was reading that this can be caused because the code might have been hacked or there cound be a vulnerability somewhere on the theme code. Is there any way for you to check if this is accurate cause i’ve noticed you havent updated the there in a long time. Please let me know. Thanks.
Hello, Hope you’re doing well today;
I am truly sorry to hear that your website has been hacked. WordPress can be susceptible to various types of attacks. Some common causes include weak passwords, outdated plugins or themes, and vulnerabilities in third-party integrations.
To address this issue effectively, we’ll need to investigate the specific circumstances surrounding the attack. Please provide more details via email or let me know if you have any specific concerns.
Thank you for your understanding, and I am committed to resolving this matter promptly.
Question; is there a limited number of albums that the beat page can show? If so, how can I increase this number/limit? Because I have “published” 9 albums on the beats page, but the 10th album will not show – even though it’s published. And if I move that same 10th album to the 5th slot – it will show on the beats page as published?? Thanks in advance
Is anyone going to respond to this question? Its been over 2 weeks and I’ve submitted 2 support requests in addition to posting here. I know you guys are probably slammed, but can you please help me out on this?
Question; is there a limited number of albums that the beat page can show? If so, how can I increase this number/limit? Because I have “published” 9 albums on the beats page, but the 10th album will not show – even though it’s published. And if I move that same 10th album to the 5th slot – it will show on the beats page as published??
Hello, Hope you’re doing well today and sorry it took so long for a response.
Please check your email box, I replied to you on this issue.
Kind Regards, Cheers from your Team @ Rascals Themes
I just purchased this theme and am having problems editing several pages (white screen of death”) throughout the site – after demo import. I have reached out via email several times over the last 2 weeks and have still NOT RECEIVED A RESPONSE from these developers!! Please HELP.
Hello,
Sorry it took so long for a response.
Please send again your question, we will answer immediately
Best Regards Rascals Themes
I purchased this theme and am having problems editing several pages (white screen of death”) throughout the site. For example, when I try and edit the “Beats” page, I get a blank page (White Screen of Death). This same result happens on several additional pages (another example is the News Page). I have tried deactivating all plugins…but the issue still remains.
Because you provided no responses to my numerous emails, I was forced to hire an Upwork Contractor to help me with this issue. I’m obviously very dissatisfied with having to pay someone else for help with your theme – when my purchase is supposed to include support.
The contractor I hired for help, discovered that the VexToolkit plugin is causing my issue. We are currently working on a fix now – but this will likely cost me additional money, because he has spent several days trying to find a solution with the plugin. I’m working on my site locally, using xampp.
PLEASE HELP
Please remove both of my previous posts – if possible. I just discovered in my email, that Rascals Themes Support responded to my initial request for help OVER 10 DAYS AGO. Somehow, I COMPLETELY MISSED their email – which is totally my fault. Apologies for this Rascals Themes Support.
Hello, I sent support 4 days ago and no answer, i need to fix the issue asap. Please reply back. Thank you
Hello,
Please check your ticket,I already answered you for your problem. You can find more species on your mail.
Cheers from your Team @ Rascals Themes
Hi there, nice looking theme! I know ajax themes are usually a little bit glitchy, but so far the demo looks good, there are a few minor details, on mobile version the “rrss” button is not showing like in the desktop version, is that an option? because I want that button to show aswell on the mobile version. Regards
Hello, We all thank you for your interest in our theme.
Can you explain in more detail because I don’t quite understand which button you mean?
Drop me a line if I can do anything else for you.
Cheers from your Team @ Rascals ThemesIm talking about the social media button on the bottom left corner, it only shows on desktop but not on mobile devices.
Hello,
Is there any way to stop all reveal animations?
Thank you
Hello,
If you are asking if there is one option to turn off all animations, unfortunately there is no such option. You have to stop part of the animation via CSStransition-property: none;
Cheers from your Team Rascals Themes
Amazing looking theme and demos! Curious, is all built w Elementor and theme options and can I checkout documentation pre purchase?
Hello,
We all thank you for your interest in our theme.
No problem with that, you can check here:
http://rascalsthemes.com/demo/vex/documentation/Drop me a line if I can do anything else for you.
Cheers from your Team @ Rascals ThemesDoes it support the latest woocommerce?
hello RASCALS I AM HIGHLY DISAPPOINTED WITH YOU GUYS. I BOUGHT THE VEX THEME FROM YOU GUYS ONLY TO DISCOVER THAT THE DEMO AS DISPLAYED IS NOT WHAT I GOT.
I UNISTALLED IT AND REINSTALLED IT FOLLOWING YOUR INSTRUCTIONS TO THE LATER SAME THING!!!! ALL THE GRAPHICS, STRUCTURE AND DEMO PICTURES DIDNT COME OUT. I HAVE BEEN TRYING TO CONTACT YOU GUYS FOR ALMOST A MOST NOW AND NO RESPONSE OR SUPPORT FROM YOU GUYS WHATSOEVER.
I NEED YOU TO HELP ME RESOLVE THIS ISSUE AT ONCE AND I DEMAND AN IMMEDIATE SUPPORT FROM YOU GUYS ELSE I AM GOING TO SUE YOUR COMPANY FOR MISLEADING YOUR CUSTOMER
Hello,
Please check your ticket, I already answered you for your problem. You can find more species on your mail.
Cheers from your Team @ Rascals Themes
I’d like to know if this wonderful theme is wordpress 6 compatible and if it’s already supported. Warm regards Ale
Hello,
Sorry for delay reply and thankyou for the kind words 
Yes, theme is compatible with WordPress 6.
Cheers from your Team Rascals Themes
Hello;
It has been almost 1 year and there is no update. I wonder if this beautiful theme works perfect with the latest wordpress version?
Pity.. Looks like an abandoned theme..
Hello, Theme is updated all the time. The latest update was posted today.. If you have any questions please let us know. Cheers from your Team Rascals Themes
Mobile version is stucking on iPhone experience. Shopping system is not working properly. When you add some items to cart, it still keep itself empty. Vex is a nice theme but lots of bugs inside. I think this theme must be checked from the top to the bottom. Otherwise using this theme could be a time of waste.
Hey there, why can’t we get any response for weeks from you?
Hello,
Sorry for delay I answered you on your ticket. Please check it and let me know.
Cheers from your Team Rascals Themes
Hey there; I didn’t purchase your theme yet and I didn’t open a ticket actually. I just write here what I see your your demo.
Hello,
Sorry about this mistake.. I will check it these problems on my phone.
Cheers from your Team Rascals Themes
Any update about the issues?
Any update?
Hello,
Today Vex has been updated. If you have any comments, please contact us via the contact form.
Cheers from your Team Rascals Themes
Hi, i have a problem with the editor. When you open a page you need to refresh it to let the CSS load correctly. : https://www.suryas.beauty/
Hello,
Sure, I will help you immediately, just please start a support ticket at https://rascalsthemes.com/support
Please Note: Support staff is available from 8:00AM – 4:00PM (CET) on weekdays and will reply to you as soon as possible.
Cheers from your Team @ Rascals Themes
Hi, i want to buy your theme, but i would like a html version no wordpress. Is it possible please ?Thank you..
Hello,
Unfortunately, but we do not have a HTML version.
Cheers from your Team Rascals Themes
Hello Team rascals, I wrote you 2 weeks ago for support. But i didnt get any message back ot help. Is there any support ??
Kind regards
Hello, Sorry it took so long for a response.
Please check your ticket,I already answered you for your problem. You can find more species on your mail.
Cheers from your Team @ Rascals Themes
Hi, thx for the mail ! But after i responsed and send you the screenshots i didnt get any response yet. This was on Sunday today is friday. You guys make very nice and professional themes. But if we talk about support, i think we have very big differents about the meaning of it. Iam really sorry to say this.
Hey there for some reason on the phone when i load the video page the page lags and the images do not load, i have to refresh the page for it to happen. It does not happen on the desktop version tho
Hello,
Sure, I will help you immediately, just please start a support ticket at https://rascalsthemes.com/support
Please Note: Support staff is available from 8:00AM – 4:00PM (CET) on weekdays and will reply to you as soon as possible.
Kind Regards, Mariusz
What about wpml compatibility?
Hello, We all thank you for your interest in our theme.
No problem with that, theme is compatible with WPML.
Drop me a line if I can do anything else for you.
Mariusz Cheers from your Team @ Rascals Themes
