590 comments found.
ive had this for 1 year is there any updates if so how do i update mt theme
Hi,
Please follow our document at https://support.janstudio.net/forums/topic/updating-the-theme/
Kind regards
Hi, a new client’s site is using this template. I don’t have the purchase receipt, it uses version 193.
How can we update it? I can see that updates should be included with the template.
Hi,
Please use the account which bought our theme and follow this topic to update theme and plugins https://support.janstudio.net/forums/topic/updating-the-theme/Kind regards
URGENT Visual Composer UPDATE 7.8.
Visual Composer with the latest version of Gecko is still Version 7.7.2. When will be updated?
There are 1 vulnerability updates. WPBakery Page Builder – v7.7.2 to v7.8
... meanwhile version 7.9
.... no more needed updates for Gecko theme ????
2024-07-22 – version 7.8 - Fix: Security update for additional control over the user role access rights
????
Hey guys, we need an update for the latest WP Bakery version for safety reasons please. Thanks!
Visual Composer with the latest version of Gecko is still Version 7.6. When will be updated?
Thanks
Hi,
Please update theme and update plugin.
Hey guys, we need an update for the latest WP Bakery version for safety reasons please. Thanks!
Hi,
Please delete plugin and reinstall to update. Btw, please renew your support.
Thanks
Hi ! Is the current version of the Gecko theme compatible with WordPress in version 6.5.2 ? Can we perform the major WordPress update or should we wait for an update to the Gecko theme ?
Thanks in advance !
Hi,
Yes our theme compatible with WordPress version 6.5.2
Kind regards
Gecko Theme Update for/with (included) WPBakery Page Builder 7.4 available ?
...
Hi,
We will update theme include WPBakery Page Builder 7.4 soon,
Kind regards
Gecko Theme Update for/with (included) WPBakery Page Builder vulnerability updates 7.6. available ?
Hi,
Please delete plugin and install new version.
Btw, your support expired so long. Please renew your support.
Thanks and regards
Hi, we do that but “your” version is 7.5 with the vulnerability. For fixing this you should release 7.6
Thanks & Regards
... sorry my mistake, now it is 7.6 
Hi ! Is the Gecko theme compatible with the latest version of WordPress in 6.3 and WooCommerce in version 8.0.2 ? Or should we wait for a Gecko theme update ?
Hi,
Our theme compatible with WordPress in 6.3 and WooCommerce in version 8.0.2
Kind regards
Hi !
I will come back to you as a continuation of my previous question. Is the latest version of Gecko compatible with WordPress version 6.4.1 and WooCommerce version 8.3 ?
Thanks in advance !
Hi,
Our theme compatible with WordPress in 6.4.1 and WooCommerce in version 8.3
Kind regards
Hey guys, the Visual Composer needs update to 6.13 because of security reasons (XSS vulnerability). Can you release an update?
Thank for report, we will check and update soon.
Kind regards
my panel quick installed Wordpress 6.2. Is this theme compatible?
Hi,
Thank you for interested in our theme.
Yes, out theme compatibled with WordPresss 6.2 version,
Kind regards
Unable to import demo janstudio is not responding.
Hi,
Thank you for choose our theme.
Our support team replied your topic, please follow it.
Kind regards.
I tried everything for setup but lot of errors. Do you really have any solution, I gave you everything, ask me I will provide more access, I need furniture demo error free on my portal.
Hi, It had been a while since there was an update, is there an update coming soon?, the bakery plugin needs an update for a while now, for safety reasons it would be nice if you can provide this. Warm regards
Thank,
We submit update and waiting for Envato team check.
Kind regards
Hi,
I want to update to PHP 8.x. Is the GECKO theme and the plugins compatible?
Kind Regards
Hi, Yes our theme compatible with PHP8
Kind regards
Hi,
I want to update to PHP 8.0. Is this theme compatible?
Kind Regards
I tried to update and i get the following error message:
Deprecated: Required parameter $meta_value follows optional parameter $meta_key in /www/xxxx/public/wp-content/themes/gecko/core/admin/functions/fallback.php on line 31
Hi,
Please edit wp-config.php and change code
define( ‘WP_DEBUG’, true);
To
define( ‘WP_DEBUG’, false);
Kind Regards
I have updated gecko theme but in variable products i have set 45 in stock but on live site the customer can’t buy 30 of this variable product. when we but over 10 the add to cart button is disabled. you can see it here https://nitro2power.gr/torq-energy-gel-xoris-kafeini-45gr/ when you want to order lemmon drizzle gel. I have updated all my plugins and version of wordpress.
Hi,
Please create new topic on our support forum at https://support.janstudio.net/forums/forum/themes-support/gecko/ with your site url and login credentials. Our support team will check and help you solve problem.
Btw, your support expired. Please renew your support at https://themeforest.net/downloads
Thank and regards
Hi !
Is the theme compatible too with version 6.0 of Wordpress ? Or should we wait for a theme update ?
I prefer to have your confirmation before performing updates on client sites. 
Thanks in advance !
Hi Grafik,
Our theme compatible with version 6.0 of WordPress. You can update for your client site.
Kind regards
Hello,
I have purchased this Theme but wanted to purchase the Gecko 5.0 that is compatible with shopify and have realised I made a mistake, is there any way I can get a refund or put this towards purchasing the Gecko 5.0 Theme?
Thank you
Hi,
Please submit refund request if you do not download our theme. We will give back your money. Kind regards
Hi ! Is it normal that we can’t manually integrate the “Read more” tag into an article ? I have integrated the tag with Gutenberg, the “Read more” button does not appear and therefore the text below is not hidden. Is this feature disabled on the Gecko theme ?
Thank you in advance for your help.
Hi,
Please go to JanStudio > Theme Option > Blog and follow this screenshot https://tppr.me/nBUqo
Kind regards
Thank you for your answer but it is already like that.
I may have expressed myself badly… It is when adding the “Read more” tag in the content of a single article/post/page that it does not work.
Hi,
Please create new topic on our support forum at https://support.janstudio.net/forums/forum/themes-support/gecko/ with your site url and login credentials. Our support team will check and help you solve problem.
Btw, your support expired. Please renew your support at https://themeforest.net/downloads
Thank and regards
Hello, I have purchased the theme. When I go to edit product page at backend the sidebars are blinking as I go down through the page. Please see the video: https://screencast-o-matic.com/watch/c3eDXtVFzM3
Best regards
Hello Maria,
Please create new topic on our support forum at https://support.janstudio.net/forums/forum/themes-support/gecko/ with details of your issue, your site url and login credentials. Our support team will check and help you solve your problem.
Kind regards
I tried to register to your forum but it doesn’t send me any activation email. So I can’t create a new topic.
Can you send me the username or email you register on our support forum to check?
Thanks
Hi Maria,
I’ve just send you reset link to your email, please check.
Kind regards
Hello, I haven’t received anything. Best regards
I tried many times to register for your forum without success. I’ve sent you also an email in 27.3 but you haven’t yet responded. But now I have another problem. The thumbnails on the product-page are blurry. Is it because of the image size? And I can’t see the image I choose until I choose a color variation.
Kind regards
Hi Maria,
We replied your email on 27March, please check your email again https://tppr.me/CRSJv.
Please go to Appearance > Customize > WooCommerce > Product Image and change size of image.
Kind regards
Thank you for the information. I haven’t seen any email from you. I don’t know why. But as for the images I’ve just seen that at your demo the thumbnails are also blurry. And if I choose a different color of the product the images get more blurry. Is there any way to fix this? Or is it going to be an update in the future?
Kind regards
Please check if you block email from our email’s address. Can you take screenshot of your site or send us your site url to check.
Thank
Hello, you can see your demo https://janstudio.net/gecko/fashion/product/blue-cotton-leggings/ . It’s the same issue. The thumbnails are blurry.
Hi Maria,
Please add code at https://pastebin.com/ZY2APCRV to gecko-child > functions.php and increase 170 to your number.
Kind regards
Hello. I am looking to add different sizes/weights to certain products on my site. However, when I add attributes, there doesn’t seem to be a section for ‘variations’ so that I can change the prices for different weights/sizes. And Idea why this might be? Would really appreciate any help on this. Very confusing! Thanks
Hi,
Can you please create new topic on our support forum http://support.janstudio.net/forums/forum/themes-support/gecko/ with detail of your issue, your site url and login account. Our support team will check and help you solve problem.
By the way, your support expired. Please renew your support at https://themeforest.net/downloads
Thanks and regards
Hi, I tried to log in but it say ’ There is no account with that username or email address’ – And then, when I go to register and put in purchase code it says ‘Sorry, but that item purchase code has already been registered with another account. Please login to that account to continue, or create a new account with another purchase code.
Any idea?
Thanks
Can you send me your email and purchase code to janstudio.net@gmail.com i will check and find your account.
