23206 comments found.
Hi , When i install Porto theme and install plugins , site is not showing and displaying Fatal Error . Please refer to this message from wordpress—-In this case, WordPress caught an error with one of your plugins, Porto Theme – Functionality. Please let me know how to solve this issue as the website is not running
Hello, @manishchahal,
First of all, please make sure that your server requirements must meet the latest Theme/plugins requirements as listed below:
PHP version 7.4.
Memory Limit 256M or higher.
max_execution_time 600 or 1000
memory_limit 256M
max_input_vars 2000
post_max_size 64M
upload_max_filesize 64MRegards, P-THEMES.
Good day, My website breaks whenever the following modules are enabled individually or together: WPBakery Page Builder, Visual Composer. I am on Wordpress 6.0. It does the same on version 5.6.x. I have to remove the modues from the database through cPanel in order to gain access to the site. My support has expired.
Hello, @TWhitty,
First of all, please make sure that your server requirements must meet the latest Theme/plugins requirements as listed below:
PHP version 7.4.
Memory Limit 256M or higher.
max_execution_time 600 or 1000
memory_limit 256M
max_input_vars 2000
post_max_size 64M
upload_max_filesize 64MRegards, P-THEMES.
Got all Ticks on server requirements.
Hello, @TWhitty,
Some of them are not in the server requirements section, like PHP 7.4, so please check it again carefully otherwise, please purchase the support extension and contact us via our support system with your site WP Admin and Cpanel Login details so that we will help you out.
Regards, P-THEMES.
Thanks. I disabled and enabled the modules one at a time and all seems to be working well now.
Sound’s Good!!
Hello, Where i can change the container width because Theme Options > Skin > Layout > Container Max Width does not work. Thank you
Hello, @inforamk,
Please make sure that you have set/selected the Body Wrapper as “Boxed” from Appearance >> Theme Options >> General and then set the Container Max Width (px) from Appearance >> Theme Options >> Skin >> Layout as per your requirements it will work for you.
It only works with and for the Boxed Layout.
Hope this is all clear make sense.
Regards, P-THEMES.
Buen Dia
He creado dos ticket #29294, #29286 favor si pueden responder
Hello, @elviop,
Please be patience, once your support tickets will be resolved, you will get the reply to your support ticket accordingly, Thanks for your understanding.
Regards, P-THEMES.
Unable to buy Theme. This is due to the fact that I am from Russia and your country has blocked transactions with Russian banks. How to get around this limitation, in what other way can I buy this theme? I am not able to purchase a credit card from another country, and in our country does not work Pay Pal.
Hello, @Sniper85,
First of all, thanks for showing your interest in Porto WordPress 
Sorry to say that but the selling of the theme is in Envato hand, so you should have to contact Envato for it: https://www.envato.com/contact/
Regards, P-THEMES.
Hello, have you removed the login popup? If i now click on the login link in the header i get redirected to the normal login page. No more login popup?
Hello, @webb_se,
Please make sure that you have choosed “LightBox” Login Style from Porto >> Theme Options >> WooCommerce: https://postimg.cc/hf2xChYd
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 17/07/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
The “Login Style” is already set to Lightbox. The login popup disappeared after the latest update.
Ok, i spent an hour debugging this for you:
The file /wp-content/themes/porto/js/theme-async.js line 2860 is wrong:
$wrap.find( '.login-popup .porto-link-login, .login-popup .porto-link-register' ).magnificPopup( {According to this the selector porto-link-login should be wrapped in an element with the class login-popup. But this is not true. The is no element with such a class. The login popup re-appears if i change the line to:
$wrap.find( '.porto-link-login, .porto-link-register' ).magnificPopup( {Please fix this as soon as possible.
Some more digging. The class login-popup is actually present in the body tag. It just doesn’t get matched by the selector because of the new wrapper functionality you implemented in the function porto_init_magnific_popup_functions.
New function definition:
function porto_init_magnific_popup_functions( $wrap ) {
if ( typeof $wrap == 'undefined' || !$wrap.length ) {
$wrap = $( document.body );
}Old function definition:
function porto_init_magnific_popup_functions() {Please consider extending my support for free for this debugging session 
Hello, @webb_se,
Thanks for your debugging, we really appritiate it, and we will try to dig into it with the upcoming update of the theme so please be patience and thanks for your understanding.
Regards, P-THEMES.
Hi, I have some pre-purchase questions, do you have any valid email address that can be used for communication(I digged your home site, but could not find one)? I prefer emails, thanks in advance.
Good day, after update to latest theme and plugins my google maps is not displaying, any suggestions
https://ibb.co/Xx75s7Balso after update, the testimonials text in porto shop 1, the text isnt visible https://ibb.co/N3L0qPf
Hello, @sharaz868,
1. Please deactivate the WPO cache minify plugin and check back, if the issue will presist then please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
2. That is because of your WPO cache minify plugin, please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
.sidebar-content .testimonial.testimonial-style-4 blockquote p {
color: #000 !important;
}
Regards, P-THEMES.
i dont think its a cache issue, as i cleared caches after update, see here inspect element, the font and font color has changed after update, why? https://ibb.co/wBxkCHm
(still have not disabled wpo to check anything yet)
Hello, @sharaz868,
Please disable WPO and then remove the entire cache and check back and if the issue will persist then please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
its not that, i disabled it and same issue. No i will not provide creds, i’m tech savy enough to follow instructions.
Porto Maps shows fine in elementor see here https://ibb.co/N3cgPkC
however on the published page it does not show up… the regular maps widget however works. Something is broken after this update. https://ibb.co/RvXxCkL
Hello, @sharaz868,
Just checked your site again now and the Map is showing and working fine now: https://postimg.cc/v4D8GmZf at my end, it must be the cache issue at your end nothing else.
Regards, P-THEMES.
Good day, Porto Maps is NOT working, i had to use the regular maps widget. What you are seeing is the regular maps. Refer to my screenshots and not what you are currently seeing, since i had no choice but to use regular maps.
Hello, @sharaz868,
I am sorry but then we have to debug it on your site as it is working fine for me at my end, so if possible please clone your site and share the Login details via our support system to check.
Regards, P-THEMES.
Hi, This may have been asked but the search feature is somewhat lacking for the answer I need. I have bought the theme along time ago and currently have it running on shop.website.com. My wifes boss wants to have two seperate shops but it’s causing some pain and I don’t want to buy another theme elsewhere.
Can i use the theme on shop.website.com on my www.website.com as well? It wouldn’t be on another server or domain, only on the same website as shop.website.com. If I can do this, do I have to do anything extra with the licence I currently have?
Thank you for your time.
Hello, @cstevensonuk,
1 single license if for 1 single live URL only, this is Envato policy and you may wish to confirm from them as well, so you have to purchase another license.
Please read our very latest announcement here: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset-
Reset link: https://www.portotheme.com/support/reset-sites/
Regards, P-THEMES.
With this theme can I put the woo checkout on a single page as well as the normal shop page?
Hello, @pictonstreetmedia,
First of all, thanks for showing your interest in Porto WordPress
No, sorry to say that but you can not put the checkout on the Single product page, Checkout page is a separate page, so you have to try with any third-party plugin which better meets your requirements.
Regards, P-THEMES.
Hello, I have a problem with the sidebar of the shop https://www.rattisrl.store/shop/ when I click on the filters the sidebar opens, I select the features I want and then it doesn’t close. How can I do to get it closed again? I also set it on the page but it doesn’t change anything. Thanks!
Hello, @danilofrizzi,
I have check your site link, the thing is filter works live with AJAX/jQuery like if you open the filter and choose a category the page will not reload it showing live result that’s why the sidebar will not close. In our demos once you pick a thing from the filter sidebar the page reloads and the sidebar will close when the load and showing result you can see here: https://www.portotheme.com/wordpress/porto/gutenberg-shop4/product-category/accessories/caps/ also, the filters only works only on the shop pages not on the other pages like (Home, About, Contact, etc) are you using a third-party plugins for the filters because I see that the layout of the sidebar not well also.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 12/06/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
The site is displaying a Woocommerce placeholder image instead of product image in the home page blocks!! Where is the option that fix this issue?
Hello, @mansourhamdy,
Are you using any third-party plugin related to WooCommerce on your site? Please deactivate all the third-party plugins and check back your site after removing the browser cache, Hope this will solve your issue, and then again you have to activate all the third-party plugins one by one and check which one is creating an issue on your site.
Otherwise, please contact us via our support system with your site WP Admin Login details so that our experts will check and help you out in solving your issues.
Regards, P-THEMES.
Hi, I have question: WP Bakery vs Elementor in case of usage your theme? The most important is performance impact – which one is faster? Which one have more option? Or maybe better is not use both just build from scratch website with your theme without any builder?
Hello, @kafebiwa,
Both are fully compaitable plugins with out theme, both have many options, both have best speed performance with out theme, however, WP Bakery is the oldest one compaitable with our theme and Elementor is the latest generation plugin, so it has more new styling, and its better to go with the Page Builder.
Regards, P-THEMES.
ERROR! “Please register Porto theme to get access to pre-built demo websites and auto updates. Important! One standard license is valid for only 1 website. Running multiple websites on a single license is a copyright violation.” I bought it before. help me!
Hello, @alohasmartphonedn,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
i think i got confused in the settings. admin reset help me.
Hello, @alohasmartphonedn,
So it means your issue is resolved now? RIght?
Regards, P-THEMES.
I haven’t activated it yet
Hello, @alohasmartphonedn,
Ok then if you are facing the issue, please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
This code was already used in another site. One standard license is valid for only 1 website. Running multiple websites with a single license is a license violation according to Envato license terms. If this is a valid case, please reset your purchase codes through here or contact us with your site url.
Hello, @alohasmartphonedn,
I have again reset your purchase code, now you can use the same purchase code for the activation of your theme.
Regards, P-THEMES.
I have used the Porto Business template, now when I added woo-commerce to it, and when someone clicks on “ADD TO CART” it takes to the 404 error page. how to configure eCommerce in non eCommerce template of Porto
Hello, @manishchahal,
Can you please check it once by activating the default theme like twenty twenty-two, just to make it sure that the issue is with our theme or not?
Regards, P-THEMES.
website CSS is changed if I activate twenty 2 themes and turn it back off
Hello, @manishchahal,
That might be the cache issue nothing else, please remove the cache and check back.
Regards, P-THEMES.
How do I update the theme? Please tell me that
Hello, @manishchahal
There are 2 ways, Automatically and Manually:
Automatically:
1. Take the complete backup of your site before updating the Theme for avoiding any inconvenience.
2. Deactivate all the third-party plugins before updating the Theme.
3. Take a Backup of your Custom Code and remove it from the site before an update of the Theme.
4. If you are using a Child Theme then Activate the Parent Theme before updating the Theme.
5. Remove all the cache from your server, site and finally check back your site after removing the browser cache and check deeply what are the changes that occur on your site after that...
6. After that go to Appearance >> Themes and update the Theme One-Click automatically from there.
7. After that go to Appearance >> Install Plugins and update the Theme required/recommended plugins from there one by one.
8. After that check back your site after removing the browser cache and check deeply what are changes occur on your site after that and if all goes well then.
9. You have to again Activate the Child Theme.
10. Again activate all the third-party plugins one by one.Finally, check back your site after removing the browser cache.
Manually:
Please read and follow the instructions written in this article: https://ptheme.zendesk.com/hc/en-us/articles/360020667197--24-Update-Porto-Theme-Manually-without-Loosing-any-Data-
Regards, P-THEMES.
How do we upgrade WP Bakery? “An error occurred while updating WPBakery Page Builder: To receive automatic updates license activation is required. Please visit Settings to activate your WPBakery Page Builder. Got WPBakery Page Builder in theme?”
Hello, @greggles77,
Please go to Porto >> Theme License and deactivate the theme from there and then again activate the theme with same purchase code and then you have to update the theme to the very latest version and then try to update the plugin from Appearance >> Install Plugins and it will work for you.
Regards, P-THEMES.
This worked thank you. How can I disable the Port VC Add-on? I am getting this error ’ Porto VC Addon is enabled but not effective.’ .
Hello, @greggles77,
You can simply deactivate it from WP-Dashboard >> Plugins as per your requirements.
Regards, P-THEMES.
Hi, what is going on? After last update my site is broken heavily. Why?
Hello, @DeusPixel,
Can you please share the screenshot of your issue and also please share the live URL of your site as well, so that I’ll check it for you.
Regards, P-THEMES.
Hi, I can but privately. How can I contact u?
Hello, @DeusPixel,
Ok, You can contact us via our support system.
Regards, P-THEMES.
Having major issues updating old theme version to newest version. seems to be incompatible with porto functionality plugin or php version or other…is there a known fix?
Hello, @krause54,
There is no such reported issue, First of all, please make sure that your server requirements must meet the latest Theme/plugins requirements as listed below:
PHP version 7.4.
Memory Limit 256M or higher.
max_execution_time 600 or 1000
memory_limit 256M
max_input_vars 2000
post_max_size 64M
upload_max_filesize 64MAnd then please make sure that you are using the very latest version of the theme and then try to update the plugin from Appearance >> Install Plugins.
Regards, P-THEMES.
Hi. For the restaurant demo is there any recommend plugin for the “Book a table” button option?
Hello, @yeraymoya,
You can create a form using contact form 7 plugin, and set it on button click as per your requirements. otherwise you can try with any third party plugin which better meets your requirements.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/06/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
