Hi.,

Thank you for contacting us.

Yes, Spalab themes support RTL languages and also support WPML and Polylang plugins.

Hi.,

Thank you for contacting us.

Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/

If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.

Then we’ll help you to get rid of it ASAP !!

DesignThemes Core Features Plugin This plugin is causing error. When I installed this plugin the demo is fully visible like images and text. But with this plugin I am unable to edit any page with WP Bakery plugin. While when I deactivate this plugin the content on website gone (and replace with some type of short codes.) But then I can easily edit the page with WP Bakery.

Now I want to keep all the text on website and edit the website with WP Bakery, how can I do that? The main cause is “DesignThemes Core Features Plugin”.

Hi.,

Thank you for contacting us.

1) We cannot verify your purchase code since you don’t have a buyer badge for your comment.

Kindly, confirm the purchase code via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can move forward.

2) Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.

Regards., DesignThemes Support.

I am freelancer working for my client.

Hi.,

1) We have resolved the critical error on your site and now it is working fine.

Please have a look: https://recordit.co/4S2RSSA3yJ

2) The WordPress login credentials that were shared did not work kindly share with us valid credentials so that we can check the Header Menus issue and let you know.

Please have a look: https://prnt.sc/CMFTiAZqg3it

Thank you!

thanks a lot, so on my site the page still is not working…i send you credentials again

Hi.,

The shared WordPress credentials did not work kindly share with us your site-updated credentials so that we can check and let you know.

Please have a look: https://prnt.sc/CMFTiAZqg3it

Thank you!

Hi.,

Kindly navigate to Appearance => Onelife Option => Layout => Header => Others where you can change it as per your requirements.

Please refer: https://prnt.sc/OIL4sjSqzo7d

Thank you!

Hi.,

Get into Admin Panel > Appearance > Customize > Additional CSS > Paste the below css code inside the text area > Save All.

@media only screen and (max-width: 767px) { #main-menu ul.menu > li > a {  color: #161515;}
img.retina_logo {width: 165px !important; padding: 20px !important;}}

Note: we are always looking for ways to improve the quality of our theme, services, and customer support. If you have a moment, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm

Hoping for a 5 star rating from your end

Mean want to remove onelife menu instead of this install WP MEGA MENU

HI.,

Kindly refer to the below videos to add the WP MEGA MENU to our onelife theme.

1) https://recordit.co/xOolAD9l7H

2) https://recordit.co/Gz4w2xTbI2

If you face any difficulties kindly contact us.

Thank you!

thanks

Hi.,

Thank you for contacting us and showing interest in our theme.

1) Yes, we can change the map location of the theme as per your wish.

2) once you are purchasing our theme you can get image purchase links in our theme documentation.

Thank you!

Hi.,

Thank you for contacting us.

You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/

Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/

If still facing any issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.

thanks for your replay okay I understand, one more question the bachground of the revslider also broken can I got the same in the demo ?

how I can remove style-picker from home page ?

Hi.,

Kindly navigate to Appearance => Onelife Options => General => Style Picker where you can change as per your needs.

Please refer: https://prnt.sc/pPeIgGW2HA3Z

Thanks!

Hi Pablocenturion.,

Please navigate to Pages -> Homepage -> Slider options -> Enable Slider -> Choose Slider as Revolution slider -> Select your custom slider to display from the dropdown list.

Refer: https://prnt.sc/g0jeEUNBgyq_

Note: We are always looking for ways to improve the quality of our theme, services, and customer support. If you have a moment, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm

Hoping for a 5 star rating from your end

Thanks!!

Hi Lavallass.,

We have checked the theme mail functionality it’s working fine from our end.

Note: Your support period has expired. Kindly renew the support period again if you need further support from us, more about support extension can be read here.

Please follow the instructions in the below knowledge base link for extending the theme support. Please refer: https://support.wedesignthemes.com/knowledge-base/how-to-extendrenew-your-support-period/

Thanks!!

Regards., DesignThemes Support.

Hi.,

Please refer : https://prnt.sc/DZyk3PYIn6L2

Get into Admin Panel > Appearance > Customize > Additional CSS > Paste the below css code inside the text area > Save All.

#main-menu ul li.menu-item-simple-parent ul { top: 80px !important;}
#main-menu ul.menu > li.menu-item-has-children:before, #main-menu ul.menu > li.page_item_has_children:before {top: 80px !important;}

If the issue persists, Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes

So that, we can check and have a clear look form our end.

Hello

Thank you so much Resolved with your CSS code

Truly your’s

Hi.,

Hope your issue is resolved now. If still facing any kind of issues or need any support for this theme, kindly get back to us. We are happy to help you

Note: we are always looking for ways to improve the quality of our theme, services, and customer support. If you have a moment, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm

Hoping for a 5 star rating from your end

Thank you, we look forward to helping you!

Hi.,

Thank you for contacting us.

We cannot verify your purchase code since you don’t have a buyer badge for your comment.

Kindly, confirm the purchase code via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can move forward.

Regards., DesignThemes Support.

Hi.,

Thank you for contacting us.

Yes, Spalab themes supports RTL languages and also supports WPML and Polylang plugins.

Hi xaavian.,

Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.

Thanks!!

Regards., DesignThemes Support.

hi, i fixed the issue using this line of code : .rtl .vc_row[data-vc-full-width] { float: right !important;} in Appearance -> theme options -> layout -> custom css. but the problem now is that all my website single images doesn’t shiow up only the background images.

this is my website : https://www.dryounesbenfdil.com and this is the arabic version : https://www.dryounesbenfdil.com/ar/accueil-%d8%a7%d9%84%d8%b9%d8%b1%d8%a8%d9%8a%d8%a9-%d8%a7%d9%84%d9%85%d8%ba%d8%b1%d8%a8%d9%8a%d8%a9/

Hi mousannif.,

We checked your issue, we need your credentials to resolve this issue. Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.

Thanks!!

Regards., DesignThemes Support.

Hi..

Please help us have a better understanding of it by getting back with any screenshot like references and also issues and along with your site credentials (WP &FTP access logins) details., So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!

Thank you, we look forward to help you!!..

Regards., DesignThemes Support.  

Hi sajadn7169.,

Kindly mail your domain URL, WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue and resolve it as soon as possible.

Regards., DesignThemes Support.

Hi.,

We strongly suggest updating to our latest version of theme that is 3.5 actually, since WordPress has been updated and not all old versions of plugins will be compatible with latest WordPress version, please update to our latest version of theme.

Kindly refer this link for how to update the theme

If still facing any of issues., Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes

So that, we can check and have a clear look form our end.

Regards., DesignThemes Support.  

Hi.,

Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.

Hi I sent my information please check it

Hi.,

We have made the changes as per your needs. Please have a look.

Please refer : http://recordit.co/KpWpsALewh

Note: we are always looking for ways to improve the quality of our theme, services, and customer support. If you have a moment, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm

Hoping for a 5 star rating from your end