862 comments found.
Hello , can i use woocommerce payments gateaway ? because i need to add our custom local gateway in woo thank you
Hello Thanks for your interest. We are sorry you can’t use the payment gateways of WooCommmerce. They charge on yearly basis, whereas you can buy our payment gateway in one time payment as well. Also you can order a new payment gateway in just $200 whereas you will have to pay on yearly basis for the WooCommerce payment gateways. Thanks and regards
The support link doesn’t function today…
We are so sorry this the inconvenience, we are working to restore it back to work. Thanks a lot
Hello, This theme is wonderful, really wonderful, however unfortunately it has countless bugs, so if you ever consider buying it you may consider extending the support as the developer will insist of doing so (simply you have support you get support if none you get none, and you need to live with these bugs around you).
I have no choice now but to extend the support, as I can not cope with the bugs my self any more and I need them to be fixed since client is furious now.
If for any reason the support extension still does not fix these bugs, I will be back, and I will seek a full refund as I am exhausted now.
When you purchase a theme you are given 6 months to check the theme and install it. If you face any problem we help you on every point and there are customers who submit more than 50 tickets but we never say that we don’t support you. But when your support license is expired, you should have some positive feelings for us that we have to run our system so it becomes necessary to renew the license. You actually want lifetime services against 49 dollars thinking we authors don’t eat or drink anything and we need nothing to pay our employees and run our offices. Please note you have to pay to extend the license. As far as bugs are concerned those bugs may be because of extra plugins you must be using without theme or you may be using an older version of Php on your server which may be causing this. So please keep these factors in mind before commenting here. Lastly, we are ready to help you anytime. Thanks and Regards
Hello, 1 – Donate Button to redirect to a specific Page : For now, I want the donate button to link to a specific page. (I may use your code another time) 2 – Banner image: I would like to change the image background from this banner – https://ibb.co/WBwZ3MP 3 – How to reduce the footer top space? – https://ibb.co/PW8jHbK: and also add footer style (3 column)
Thanks
Hello,
1) You can add the link to a specific page on the donation button from the lifeline donation setting. Go to lifeline donation > donation > general popup and select the donation type to an external link. See the Screenshot1.png name screenshot.
2) You can change the image from the section style tab image option. See the Screenshot2.png name screenshot.
3) Add the following code for footer top space in the customizer > additional CSS for footer space
footer {
padding-top:20px;
}
You can change the column from the appearance > footer widget area setting. See the Screenshot3.png name screenshot.
Please download the file of screenshots here.
https://wetransfer.com/downloads/029da85469fa9f5291ca43e1ba2302ec20220414061552/afd256dc0c0bcd53c2ccc33a7312bd9520220414061612/43a647
Thanks,
My support subscription for this theme has expired.
I have updated from the old theme to the one with elementor theme.
Elementor is really difficult to use.Widgets do not load( footer , side bar)I cannot change the footer information
i cannot change the front page logo
the home has set itself to the education theme ( which i want )and the, the logo has set itself to another home page.
the cause list kept giving me a page that cannot be found and then they started working
the right-hand column of the cause list the content is too big, widgets space.
I cannot change those .the footer has gone off totally, how do I get it back to normal.
The theme looks great, but i had not anticipated the number of issues it will give to edit normal stuff.
Is there anything you can do to help, it looks all good on your demo website.
Thanks a lot for reaching us for the problems you are facing. Please note that lifeline theme comes in two different versions: Elementor and WPBakery. Previously, you were using WPBakery version for your website. Now you have updated to Elementor from WPBakery. As a result, the settings and layout of the site have been disrupted. We recommend updating the WPBkery version of our update. First of all restore the backup and then upgrade to WPBakery version which is given in the theme package in themeforest. If you want to permanently shift from WPBakery to Elementor you can hire our team as well for this end. Best Regards
i did a fresh install with the elementor , new website totally, none of my old data is in it,
how do i edit the footer without disrupting it , if you want share an email, i will send you the login details , i dont know why its crashing the widgets.
i cannot change the log on the main screen too.
I have figured my way around elementor.
my email is sunilpimenta@gmail.com
We need to look into it so please extend your support license and submit a ticket at https://webinane.ticksy.com and our team will diagnose and fix it. Thanks
Is the theme compatible with polylang and wp-rocket plugins? Thanks in advance
Thanks for your interest in our product, yes our theme is compatible with both of these plugins. We also provide post sales support so we will guide you as well if you face any problem. Thanks again. Let us know if you need further assistance.
Hello,
unfortunately I have again serious problems with updating your theme. Since support has expired I cannot create a ticket anymore. So I write here.
After updating from version 7.4 to 8.1 of Lifeline theme I can see only a turquise background on my website, pages are empty, nothing there to see, no images, no text.
I have updated the theme, I have installed new required plugins (like lifeline responsive headers, etc.). My website is broken.
I had to roll back to version 7.4.
Now what can I do to make this update work? How could it be, that every major version change is breaking up everything?
Best regards
Bettina
Thanks for contacting us. Actually you are using WPBakery version on your website and trying to update with Elementor page builder. So please update it with version 7.5 given in the package. Let us know if you need further assistance. Thanks
Can you provide this in HTML theam
Hello
Thanks for your interest, this is the new and fresh version of Lifeline which is launched recently with Elementor page builder. We will give this design in HTML a little later, it may take 3 months.
Regards
Thanks for your hard work,
- I can confirm this Lifeline 8.1 is not compatible with PHP 8, it is pushing errors. So you better stick with an older version
It only works on 7.4 and 7.3 ONLY.
- Also, Lifeline 8.1 does not have the Service archive and detail pages, (please amend your change log)
your demo:
https://ibb.co/bNFCHHH
however, the copy we download does not have that in the demo
https://ibb.co/SczxgKK
There are no services whatever imported into the database from the DEMO
Can you please answer the following question?
Are you installing a fresh Elementor version? Or updating the old WPBakery version with this new 8.1 update.
Thanks
I am installing a fresh elementor version completely, on a new domain and new database (no wpbakery at all)
Then we suggest to please contact the team through our support forum at https://webinane.ticksy.com and they will diagnose and fix this for you. You will need to renew your support license though before submitting the ticket. Thanks a lot
This is the second time I am being asked to renew my support for primary requirements and expectations, which should be available for all license holders. Worth mentioning, I am not asking for any customizations or modifications, I am just reporting bugs and technical issues, so you can look into them and have them fixed. I am not asking to fix it only for me, but rather for every license holder.
Also, worth to mention that in your change log, 8.1 you specifically reported that “services” are there, while in reality they are not!
I suggest amending the change log to keep your credibility, and only report what features are really there.
Many thanks for the quick response
Hello, Unfortunately the theme is great however the support is not that up to standards, This is now over 8 days and STILL no reply, Nor any comments about the theme’s change log containing inaccurate information.
Hello
First of all you purchased Lifeline theme WPBakery version and not the Elementor version. We launched a new elementor version just a month ago, that is why we are requesting you to extend the license as your support license is expired months ago. Please read the policies of themeforest regarding this, if you need our help you need to submit a ticket and that is not possible without renewing your support. Brother do you know how expensive the developers are? This is really costly and if we request to extend your support license, you think we are trying to fleece the money. So please understand our concern as well. Now for your errors we are developing a new version and we will launch it within 48 hours then you can download that version from themeforest and update it, your problem will be solved. Regards
hello I have the version 7.3, I tried to upload to the new version but all the website design brokes. how can I upload for do it well? thanks
Hello
Thanks for contacting us for support. Please check the Php version of the server on which you have hosted this theme. We have updated our theme and made it compatible to the latest version of Php 7.3 +. If the problem persists then submit a ticket at https://webinane.ticksy.com so that our technicians can solve this problem for you.
Best Regards
Hello, what a wonderful update, however there is no documentation as how to apply the desired theme layout globally across the site. Only the main front page is changed, while other pages are still showing the default layout. Any advice please?
I just sent an email, since support had expired
Thanks for your appreciation. We will update the latest documentation on Tuesday and we are also making videos for it. We designed new home page layouts and inner pages are also newly built. Please contact the team for further help. Thanks
Hello May I know where can I find the documentation now? As till now they are not in the download section. I can not contact the team as my support had expired.
Hello, any update, please? It is almost 1 week now, where can I find the documentation? Support is not replying to my email, either.
Hello
Thanks for your continued interest. We have updated the new version of the theme in which Documentation is given in the folder. If you need further assistance, please respond so that we can help you further.
Best Regards
Thanks a lot,
I have been trying to install the demo contents, however it keeps failing, I even tried a different host of one of my sites, they both have the same issue. Import Content will keep trying 1,2,3% then it goes back to 0%, it never reaches 100% suddenly it says import completed, but not all contents imported.
I changed my internet connect, I even changed the following:
upload_max_filesize post_max_size memory_limit max_execution_time max_input_time
still no luck
I suggest to please submit a ticket at https://webinane.ticksy.com so that our expert can help you solve it after looking into it. Thanks a lot
Thanks for the quick response, my support had expired, do I need to have a valid one to have this problem looked at?
I do believe it is some technical issue with the import and needs to be looked it. Your help is very much appreciated
Hello again, Let me give it another try, can you please reset the licence activation on my account. Shall I provide u the purchase code? I have been sending emails to your support, but no replies yet.
It is better to reactivate the license and submit a ticket at our support forum at https://webinane.ticksy.com so that you get swift replies. Thanks, waiting for your reply.
Thanks, I am just asking to reset the licence on my account please, the import is not working fine during the installation, it could be some licence issue from your side, your server is blocking something.
I don’t feel I need any customization or any extra modification right now. Only the reset of the licence, kindly.
We are so sorry there is no such process of resetting your license. I guess your problems are because of old version of Php on your server. We have upgraded our theme and made it compatible with the latest Php version of 8.0 so we request to please check this specification of your server and get back to us if the problem persists. I again request to please upgrade the license of support so that you can save your time and contact the team directly to get the solution of your problems. Thanks and Regards
I have tried all 7.3 even I tried PHP 8, even but problem still persisted
Resetting licence:
I was referring to the fact that possibly during the installation, the theme will be activated on my domain via a call back to your server (to check licence validity), I was asking to reset that activation and release the domain, so I try again.
This is an issue to be checked by the team so please contact the team and they will give you the solution of it. Email is support@webinane.com For priority support submit a ticket please. For submitting the ticket login to our support forum https://webinane.ticksy.com thanks a lot
Hello there,
a customer of mine has bought your theme over one year ago. I am responsible for updates and site checks. Since last Lifeline theme update we cannot edit cause pages with WP Pagebuilder anymore. It is not possible in backend mode to access pagebuilder rows and elements. I see only the classic editor with empty text area.
WPPagebuilder settings allow admins and editors to edit pages and causes with backend pagebuilder. It worked until November.
Can you help?
Thanks, Bettina
Hello
Thanks for contacting us. Please submit a ticket at https://webinane.ticksy.com if you have active support license and if you don’t have active support license then send an email at support@webinane.com with the purchase code of your client and we will solve your issue.
Thanks a lot
Hello again, thanks for your feedback. I must recognize, that I cannot use Envato Market plugin anymore for updating your theme, correct? Because when I update with Envato plugin, then version 8 is installed, not the correct one. It would be great, if you could publish this somewhere in your documentation. But there is no paragraph about updating.
Now I installed version 7.5 manually via FTP. Website is working, but very, very slow. Also I installed the plugin Lifeline donation pro, which is named as required. But I cannot acitvate is, there is a big warning and error message.
Also, again, after this update I am not able to use JS composer with causes anymore. I had this problem before (after an update last year). Do I have to roll back again??? This is annoying…
Please email at support@webinane.com with the list of errors and we will solve those issues. Thanks a lot
the projects plugin has crashed, i have updated to the latest theme 7.4. Wp 5.8.1
also the Woocommerce says Your theme (Lifeline) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version.
If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.This should not have happened after update.
There has been a critical error on this website. Please check your site admin email inbox for instructions.
Error Details
An error of type E_ERROR was caused in line 538 of the file /home4/hillsmzp/public_html/jansevamandal/wp-content/themes/lifeline/functions.php. Error message: Uncaught Error: Cannot use object of type WebinaneCommerce\Fields\Number as array in /home4/hillsmzp/public_html/jansevamandal/wp-content/themes/lifeline/functions.php:538 Stack trace: #0 [internal function]: {closure}(Object(WebinaneCommerce\Fields\Number), 0) #1 /home4/hillsmzp/public_html/jansevamandal/wp-content/plugins/lifeline-donation/vendor/illuminate/support/Arr.php(611): array_filter(Array, Object(Closure), 1) #2 /home4/hillsmzp/public_html/jansevamandal/wp-content/plugins/lifeline-donation/vendor/illuminate/support/Collection.php(549): Illuminate\Support\Arr::where(Array, Object(Closure)) #3 /home4/hillsmzp/public_html/jansevamandal/wp-content/themes/lifeline/functions.php(539): Illuminate\Support\Collection->filter(Object(Closure)) #4 /home4/hillsmzp/public_html/jansevamandal/wp-includes/class-wp-hook.php(303): {closure}(Array) #5 /home4/hillsmzp/public_html/jansevamandal/wp-includes/plugin.php(189): WP_Hook->apply_filters(Array, Array) #6 /home4/hillsmzp/public_html/jansevamandal/wp-content/plugi
Thanks for asking us for help. From which version you have updated the theme to the latest version. Regards
I had the 7.3 version last month.
and last night, I updated to the 7.4
If you want to check: the details are below, go to the projects section in the dashboard and open any project.
www.jansevamandal.org/wp-admin/ adminjsm JSMandal@!123
Did you update the plugins together with the theme? We are checking on the backend. Thanks
yes,
Your issue has been solved please check your website now. We are sorry for this error it was a little coding mistake which has been removed. Thanks a lot for your cooperation
Team Webinane, you guys are awesome, the projects issue is fixed but we now have a new one.
Deprecated: contextual_help is deprecated since version 3.3.0! Use get_current_screen()>add_help_tab(), get_current_screen()>remove_help_tab() instead. in /home4/hillsmzp/public_html/jansevamandal/wp-includes/functions.php on line 5586.
Should i update the theme
Your theme (Lifeline) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.
Is there an update for this
We have given the updated files in the theme when we launched new version of Lifeline but woocommerce updates are given regularly even after 3 to 7 days. So we can’t provide regular updates for the small changes WooCommerce is making. So don’t worry we will update these files after few days in which all the files will be updated as well. Thanks
Thank you so much for the support, this is going way and beyond for the Customer, thank you.
You are warm welcome dear client. Please given us 5 star rating. It will be a gift from you and we will be able to say that you have gone beyond the limits in helping us improve our image. Best Regards
Deprecated: contextual_help is deprecated since version 3.3.0! Use get_current_screen()>add_help_tab(), get_current_screen()>remove_help_tab() instead. in /home4/hillsmzp/public_html/jansevamandal/wp-includes/functions.php on line 5586
Hi Team, i get this after update.
Fatal error: Uncaught Error: Cannot use object of type WebinaneCommerce\Fields\Number as array in /home4/hillsmzp/public_html/jansevamandal/wp-content/themes/lifeline/functions.php:546 Stack trace: #0 [internal function]: {closure}(Object(WebinaneCommerce\Fields\Number), 0) #1 /home4/hillsmzp/public_html/jansevamandal/wp-content/plugins/lifeline-donation/vendor/illuminate/support/Arr.php(611): array_filter(Array, Object(Closure), 1) #2 /home4/hillsmzp/public_html/jansevamandal/wp-content/plugins/lifeline-donation/vendor/illuminate/support/Collection.php(549): Illuminate\Support\Arr::where(Array, Object(Closure)) #3 /home4/hillsmzp/public_html/jansevamandal/wp-content/themes/lifeline/functions.php(547): Illuminate\Support\Collection->filter(Object(Closure)) #4 /home4/hillsmzp/public_html/jansevamandal/wp-includes/class-wp-hook.php(303): {closure}(Array) #5 /home4/hillsmzp/public_html/jansevamandal/wp-includes/plugin.php(189): WP_Hook->apply_filters(Array, Array) #6 /home4/hillsmzp/public_html/jansevamandal/wp-content/plugi in /home4/hillsmzp/public_html/jansevamandal/wp-content/themes/lifeline/functions.php on line 546
There has been a critical error on this website. Please check your site admin email inbox for instructions.
This has happened again
Did you make any changes in the website?
Yes , i updated the theme as it was not allowing me to drop the donation amount to zero
Please email again and we will solve the problem again. Thanks a lot for your patience and cooperation.
Hi Team, Webinane any updates to updating the errors
Hi Team any update to fix the errors
hello
Were your errors fixed in the latest update? Thanks and regards
How can we disable the alt text hover?
Can you please explain on which template or page you want to disable this alt text hover? Thanks
Lifeline theme, used in https://resourcecentre.al/, header 2 thank you
any solution?
Hello there, unfortunately I cannot edit causes anymore with JS Composer after last theme update. Backend editor is not active in editing mode. Besides, there was no new version of JS Composer with your theme update. I had to get JS composer 6.6.0 from another theme.
After updating Lifeline Donation PlugIn (required plugins) editing of causes was not possible anymore with JS composer. Only classic mode visible.
After downgrading Lifeline Donation Plugin to former version it was working again.
Please fix that bug!!!
This is because the new version of lifeline is being handled by Lifeline Donation plugin therefore you are not seeing the causes. Please submit a ticket at https://webinane.ticksy.com and our team will do this correct for you. Thanks and Regards
Hello
I purchase your theme Lifeline, and when I try to use there is some problem and I need your help.
The Cause Style 1 in your demo is not the same in my installation, please how can I get the same style as in demo ?
Thank you
Please submit a ticket at https://webinane.ticksy.com and our support team will help you install the demo as per your needs. There must be some settings you missed during installation. Best Regards
HI Support Team ,
I would like to ask about how to increase logo size. Please answer to my question. Why it take to long to waiting for your support answer?
thanks,
Hello
We sent the following answer through ticket 2 days ago. Hello,
Sorry for the late response due to the local holidays and thank you for your patient. You can increase the size of the logo from the theme options > general settings > choose header style > and change the logo size. See the screenshot for a good understanding.
The top space of the menu is due to the size of the logo. When you decrease the size of the logo then this issue will be fixed.
And you can change the color of the menu through the customizer > additional CSS.
header.header2 #menu-navigation li a { color:#020e69; }
add the above code in the additional CSS.
We will be happy to serve you again and help you. Please let us know if you need further assistance.
The images of guidelines are also attached in the ticket.
Thanks,
Hello all, I’m freelancer, Where can I download the trial version to present a cool Website to my client ?
Hello Thanks for your interest in our product. We are sorry for the late response. Can you please send the request at support@webinane.com and we will set this up for you. Thanks again.
I submitted a ticked 5 days ago but you guys have not yet responded to me. Please tell me what is happening so that I know where to go
We have responded your ticket and processed your request. Thanks for your cooperation.
Good evening, also the client section below the page isnt showing well, its distorted on mobile
Did you purchase the theme? We can’t see your purchase history. Thanks
Yes i purchased the theme, is there a way i can prove that if its required, also i noticed some distortion with the currency symbol for causes, currency symbol appears at the top instead of the left side
Which theme you purchased Lifeline or Lifeline2? Thanks
Lifeline2, but i sorted the currency symbol though by removing the decimal and making it zero, but the client section, and slider arrows i cant remove in mobile
Please put your questions relating to Lifeline2 in the comment section of Lifeline2 only to avoid confusion. Thanks
