147 comments found.
Please refund me.
Hi.,
Thank you for contacting us.
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Done
Hi.,
We have installed the theme and imported the dummy data. Please have a look.
Thank you, we look forward to helping you!
Note: Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy the license.
Note: we are always looking for ways to improve the quality of our theme, services, and customer support. If you have a moment, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm
Hoping for a 5 star rating from your end 
hello friends… am about making purchase today. my last question is this. Is it better to have a theme installed before importing the demo content or it best installing the demo content without a pre-installed theme. Because I will like to use the demo content just the way it is
Hi.,
When choosing this option, all the existing content of your website will be lost and replaced with the new data. We recommend using this option for new WordPress installations only.
Import Demo Content : http://docs.wedesignthemes.com/dt_articles/import-demo/
it is a new wordpress installation
Hi.,
You can go ahead purchase our theme. If you’re facing any kind of difficulties in setting up or configure the theme, please get back to us. We are happy to help you.
Note: Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy the license.
ok on the image, have my own but will also like to buy the license … what editing platform should i use in wordpress
Hi.,
Our theme supports both Elementor Plugin as well as WPBakery Page builder plugin. You can use Elementor Page builder in new pages, posts that you are going to use or create. We have built the theme only with WPBakery plugin.
The Elementor page builder works with only newly created pages and not with the dummy pages that are created using the “Import Option”. Only our default page builder will work with dummy pages created with Import Option.
Thank you, we look forward to helping you!
I just bought the theme, i want to install the demo site. I can see the following the the zip file i download 1. Licensing 2. premium-plugins.zip 3. psychiatrist.zip 4. psychiatrist-child.zip
which zip file contains the demo site please
after installing teh plugins i get this error There has been a critical error on this website. Please check your site admin email inbox for instructions.
Hi.,
Theme installation : http://docs.wedesignthemes.com/dt_articles/how-to-install-theme-via-wordpress-dashboard/
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Please send your request to us directly at this email support@wedesignthemes.com
hello team, please I am asked to purchase WPBakery. Can I use my own page editor like elemento?
How do I activate WPBakery. Because I am not willing to pay another $56.00 to WPBakery. Kindly advice
Hi pyawamoah1.,
WPBakery page has already been installed in your theme, we have enabled the role manager to edit the posts and page in your theme. You don’t have to pay any payment to the Wp Bakery Page builder, it’s a theme default builder to make changes.
Thanks!!
Regards., DesignThemes Support.
Can i run the demo content without word press? I use Dreamweaver and note++ for my we apps
Hi pyawamoah1.,
Thanks for contacting us and being interested in our theme.
It is a WordPress theme and It’s not possible to run demo content without WordPress. But you can edit the code using any code editor like notepad, notepad++, sublime, visual studio code, dream viewer, and so on.
Thanks!!
Regards., DesignThemes Support.
so what you are saying is that, if i purchase right now, i can edit the demo content with any of the IDE’s you mentioned and view the result on a Brower without WordPress? I really like the theme and want to use it for a client, but i do not develop in WordPress and i feel it will be waste of client time if i have to now learn it.
also do you have similar theme not built with wordpress?
Hi pyawamoah1.,
We have developed a Psychology theme in WordPress only and we don’t have an HTML framework.
Thanks!!
Regards., DesignThemes Support.
this makes me very sad!!!!
Do you have a similar theme in HTML5?
Hi Pyawamoah1.,
Really we missed valuable clients like you. Unfortunately we don’t have any HTML framework for this theme. You can try our WordPress theme as per your need.
If you have any queries or issues in the future we will support you. We have a wonderful development and support team to help and assists you to resolve your queries and issues.
Thanks!!
Regards., DesignThemes Support.
like the sound of that, will try and get the basics of Wordpress and revert
Hi Pyawamoah1.,
Awesome. We are waiting for the awesome journey with you!!
Thanks!!
Regards., DesignThemes Support.
hi there, does the theme comes with a database?
Hi pyawamoah1.,
Thanks for contacting us !!
Of course, the theme has a default WordPress database and demo contents. If this is not the query you are asking for, kindly explain your query in detail so that we will check and let you know.
Thanks!!
Regards., DesignThemes Support.
ok.. i want to theme, want to concert the content to .PHP and run it with other scripts i have. my DB is in MySQL server. I seem the theme is locked to WordPress which i think is not good, because even though the theme is good, not all developers uses Wordpress. Kindly give me an alternative, cos i really want this theme. Thank you
Hi Pyawamoah1.,
You can connect your WordPress data with your MySQL database you need the hostname, database name, username, and password of the database to connect your WordPress site in your server.
For more details, kindly check our article link, http://docs.wedesignthemes.com/psychology-counselling-theme/
Thanks!!
Regards., DesignThemes Support.
hi after i activating all the required plugins it says “There has been a critical error on this website. Please check your site admin email inbox for instructions.”
and i couldn’t import the demo file as well…
can i edit these pages with elementor ?
Hi umarajisiva.,
Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
Hello , please I need your help … I have some issues The brain animation is not appearing in cellphones And I can’t edit the pages using wp backery frontend !!! , only backend Thanks
Hi..
Please help us have a better understanding of it by getting back with any screenshot like references and also issues and along with your site credentials (WP &FTP access logins) details., So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
hi. i sent an email with more details thanks
Hi Jnnarandag.,
Sorry for the inconvenience. We couldn’t receive any email from your end. Kindly, share with your issue screenshots, domain URL, FTP, and WordPress admin credentials through the right bottom form @ http://themeforest.net/user/designthemes so that will check and resolve your issue as soon as possible.
Thanks!
We are happy to help you!!
Regards., DesignThemes Support.
i sent it again through the right bottom form @ http://themeforest.net/user/designthemes thanks
Hi Jennarandag .,
Thanks for sharing the credentials with us. We resolved your query and issue.
1) Now you can edit the product in the WP bakery front-end editor. Added short video for your reference, kindly have a look https://recordit.co/mTO8Yrs7nK
2) Brain animation in mobile view also fixed and updated. Kindly, have a look.
Let us know if you have any queries or issues. We are happy to help you!
Your valuable rating is important to us. It will make us happier and more energetic to help and support valuable clients like you.
Kindly, rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end
Thanks!!
Regards., DesignThemes Support.
thanks for your help and patience , i sent some other issues
i sent other issues about responsive design 
Hi Jennarandag.,
Your issue has been resolved. Added screenshot for your reference, https://prnt.sc/Tx9jgtPXqd66 Kindly have a look.
https://responsivedesignchecker.com/checker.php?url=https%3A%2F%2Fweb2022.ansiedadecuador.com%2F&width=768&height=1024Thanks!!
Expecting your valuable rating and feedback for us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end
Regards., DesignThemes Support.
hello , i want to pick a color style for my website and then turn off the color picker … Going to Dashboard > Appearance > Psychiatrist Options > General > General Options > Style Picker > No > — the color of the theme remains the default sky-blue-gold color ; i want it to be blue-gold. please i need help
Hi.,
Thank you for contacting us.
Please refer : http://recordit.co/wy65hP6JtA
http://docs.wedesignthemes.com/dt_articles/site-skin/for custom skin : https://support.wedesignthemes.com/knowledge-base/how-to-set-up-the-custom-skin/
hi thanks for the answer i dont have this path Dashboard > Appearance > Designtheme Option > Skins. in this theme … im using a child theme just to let you know thanks
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
ok i sent it already
Hi!.,
You forgot to send the domain name. Send the domain name as well.
i just did it
let me know if need something else
Hi.,
Change Skin Color :
Please refer: http://recordit.co/7qCMqdnjpn
Disable Style picker : http://recordit.co/7qCMqdnjpn
If the issue persists, please more details about your issue, help us have a better understanding of it by getting back with any Screenshot / Video like references to our support team and we will gladly assist you.
Note: we are always looking for ways to improve the quality of our theme, services, and customer support. If you have a moment, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm
Hoping for a 5 star rating from your end
yes , i could finally see all options thanks
we are always looking for ways to improve the quality of our theme, services, and customer support. If you have a moment, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm
Hoping for a 5 star rating from your end
Hello,
Do you’ve mobile apps(Android & iOS) for this theme? if no, do you plan to make?
Hi.,
Our templates can be used to make sites that are compatible with mobiles too. These are however not apps like the ones found on play store/app store.
You can install a PWA plugin that we bundle and this will make the site as a progressive web app (this is different from a mobile app)
As of now we don’t have plan to release mobile app
I don’t work with WordPress. Would it be possible to receive the template in HTML+CSS and publish without using WordPress?
Hi brunofluxx.,
Sorry but we do not have html version of our Psychology theme.
Hello,just purchased the theme. How do i import the demo?
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemesSo that, We import demo data for you.
I’m unable to edit the home page. Its not loading after clicking edit with WP Bakery. http://prnt.sc/26i0rzj
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Not able to edit in Front end editor, it got stuck in WPBakery Logo
from 3 days I am waiting for the support. No response
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
shared it sir, but still no response, I’ve shared my cpanel and wp credentials. Please do it ASAP. I am waiting
Hi.,
Sorry, we didn’t receive your mail. Can you please send your mail ID. We will check this.
Regards., DesignThemes Support.
I’ve sent it again, Just now
Waiting for the support.
please help me need support
my mail ID: adityam7720@gmail.com
what should I do now, from morning I am asking for support, you guys are not responding. what is this? how many times should I share my credentials, I shared to your mail, feedback, reply to mail. Now what should I do? what is going on, I paid for it, this is actually very very bad. worst support. now I am thinking themeforest.net is not a reliable source for wp themes.
Hi.,
We replied to your mail ID. Please check it out.
Regards., DesignThemes Support.
Hi, I have problem with slider revolution which is not visible on the page. I sent You email with my site credentials via https://themeforest.net/user/designthemes but i didnn’t get a replay. Can You help me with this case?
Hi.,
We did not receive your request.,
We would be happy to help out here support@wedesignthemes.com.
Please let us know the improvements and modifications that you need in our theme so that we will consider it in our theme updates. Please post your feedback in this form https://themessupport.com/feedback/
Ok, I just sent message again on this mail: support@wedesignthemes.com. Thank You.
Hi!.,
You forgot to send the domain name. Send the domain name as well.
Hello everything was working fine and now the wpbakery advanced carousel image caption stopped working on both pages. I have checked and all plugins are updated and the theme is also updated. Psychiatrist website can you offer any suggestions please thank you for your time. https://lizmassiah.ca/
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
The demo page never loaded so I left.
Demo Working fine., Please check : https://dtpsychiatrist.wpengine.com/
I have purchased this theme and would like to know how I can add a URL to the ‘Read More’ links on the Image Caption block on this page: https://www.theparospractice.co.uk/
This is the code but I need to add a URL link:
[dt_sc_button title=”Read More” size=”medium” icon_type=”css_class” iconalign=”icon-right with-icon” icon_css_class=”zmdi zmdi-arrow-right zmdi-hc-fw” class=”transparent”]
Hi.,
Please refer this link for more info – https://support.wedesignthemes.com/knowledge-base/veda-how-to-link-the-button/
Regards., DesignThemes Support.
Thank you – I have tried using what you have sent over and it is not working. Do you have a support email address to send details to?
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes We will help you.
Regards., DesignThemes Support.
Hello, We bought the Psychology theme from themeforest.
We installed this theme on wordpress 5.6.2,everything is fine. But when we want to edit the home page with the WPBakery page builder the page remains blocked…
Could you please tell us how to fix it. thank you
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
Hello, we replied back and you said all good. We sent a video showing where we ‘re struggling (showing how the page is not loading). It has been 3 days since we sent that, can you please rapid up the process please. People are stuck in here…Thanks
Hi.,
We are working on the front-end editor issue. As soon as possible we will fix this. So please wait for our theme updates.
Regards., DesignThemes Support.
Can we know a targeted date for this update, please. Because we are stuck now with this issue and we want organize our working plan. Even approximate date, such as last week April, first week may, etc ? Thanks
Hi algui.,
The frontend editor issue does not restrict your project by any means. Since you can always edit your content using the backend editor.
Regards., DesignThemes Support.
Thanks for highlighting this, but our team doesn’t have the expertise to touch the backend, we relied on the frontend editor, as it was mentioned on your specs. Now to get back to my question, any targeted date to fix that please ?That would be highly appreciated. Thanks
Hi.,
Sorry, we can not tell you the exact date. As soon as possible we will fix this and update our theme.
Regards., DesignThemes Support.
Bonjour, j’ai acheté ce thème et suite à bug sur mon site je voulais le réinstaller mais le thème fonction plus. Pouvez m’aider s’il vous plait.
Hi!., Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Hi, to update the plugins where do you need to go? they ask for licenses that are not there
Hi.,
Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes so that we will send you the latest updated plugin files.
I need help from the author for the services info added in the appointment form. Please contact me I have paid support but there is no direct way for me to contact the author. amina@amythmedical.com
Hi.,
Please be more specific about your issues with some screenshots/videos to support@wedesignthemes.com so that we can check and let you know asap.
Regards., DesignThemes Support.
where can i update the copyright information on the footer of the site
Hi.,
Go to Dasbhboard / Appearance / Customize / Site Copyright / Copyright then refer this – https://prnt.sc/111ezvn change text here
RATINGS!!
Please don’t forget to place your worthy ratings Your 5 stars has a crucial part in our overall rating!!! Please visit below video link for how to rate our theme:
Refer : http://recordit.co/YqdTBuEJRm
Waiting to see your 5 stars rating. Thanks in advance
Regards., DesignThemes Support.
