59 comments found.
Hi, I have purchased Construction Edile theme but there is a error on demo. The cost calculator short code is not working on project pages, this is the page link : https://divisionlux.com/projects/our-projects/
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
I have registered when I try to login, I failed. I tried it many times. And I also submit the login problem form. But I did not get any response from the other end.
Hi,
thanks for let me know, the team already sent to you the correct credentials.
Have a good day Bye
pre-sale: 1. i see you can build your own headers, but do you have some pre-made already, as per description? cause i dont see them on demo pages. 2. can the cost calculator have a simpler form and be displayed over slider? 3. i cannot see the go to top button, can you integrate that? 4. for the future updates, can you integrate dark/light mode switcher? 5. also future update request, can you integrate whatsapp plugin? Thank you!
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
So how I suppose to open a pre sale ticket when your support forum asking for a purchase code. Where is the logic in that? Should be a simple answer that can be given here, hassle free Q&A. Thanks
Obsiously I’ve got the theme afterwords, without being answered to my questions. But before that, I was not able to ask anything on your support page as your clever system asking for purchase code.
Hi,
sorry I just made a mistake in forwarding you the pre-sales form which obviously does not require a purchase code.
Have a good day Bye
Hello, why my WPBakery builder doesn’t work. So far it has worked for about a month and now the wordpress plugins show that I do not have a license. How do I handle this? When I click at the top of menu edit with WPBakery builder, the builder opens, but nothing can be edited.
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
hello, I have purchased the template here in themeforest and when I try to open a new ticket I have an error, my license number is not valid on your ticketing system. It was working before one day when actually I opened a ticket that is still not answer after almost three days. Please check. Thank you
Hi,
If you still have problems please send me your purchase code and user informations through this contact form -> http://support.nicdark.com/support-registrationlogin-problem/
We will create or reset your account and you will be available to create your ticket without any problems.
Have a good day
Bye 
elementor
Hi,
thanks for the interest.
Yes sure the theme is compatible with elementor, however To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Purchased your theme but your support ticket system will not let me register, never receive an email for account setup
I could not find any child theme with your template, can you please supply one
Hi,
If you still have problems please send me your purchase code and user informations through this contact form -> http://support.nicdark.com/support-registrationlogin-problem/We will create or reset your account and you will be available to create your ticket without any problems.
Have a good day
Bye
I have sent you the information yesterday as requested but the issue has still not been resolved
The main issue I have is that your template has no child theme, which is very unusual and effects customisation
If you can supply a child theme ASAP so that I can proceed with customisation of the template
Also, if you can fix your support ticket system so that I can receive a password
Hi,
thanks for the update.
Have a good day Bye
thank you for sending me log in details so I can create a support ticket
Still waiting for a child theme to be supplied so that I can do custom CSS work
Also, I cannot find any changelog, can you please supply a link to one
Hi,
yes sure, you can do all the request you want to our support team.
Have a good day Bye
Hi. I can’t sign in mi support account, and can’t reset password also.
HI,
If you still have problems please send me your purchase code and user informations through this contact form -> http://support.nicdark.com/support-registrationlogin-problem/
We will create or reset your account and you will be available to create your ticket without any problems.
Have a good day
Bye
are these templates built with elementor?
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Pre-Purchase question: looking at these templates: http://preview.themeforest.net/item/edile-construction-wordpress-theme/full_screen_preview/24996972?_ga=2.219262682.216390745.1587421006-311419977.1583259207
Can we change the home page image background to a video background? We have nice aerial drone video we wan to to use on the home page…
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
I registered for https://support.nicdark.com/support-contact/, never get an email from you… was the registration successful?
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Hi, yesterday I opened a ticket on your support site, blog problem, I’m waiting for your answer. Thank you.
Hi,
thanks for let me know you will receive an answer as soon as possible.
Have a good day Bye
ok, thanks, I’ll wait
Recently purchased Constructions Edile theme. Followed the instructions and uploaded theme, imported .XML file, and other elements as mentioned on the Installation video. But for some reason the Header/Menu area is looking different and as well as the font. Not sure whether any style css is missing. And also the demo import section is not working.
Already created ticket in your supoort system, but so for no response from your side.
Hi,
thanks, you will receive your question as soon as possible.
We guarantee our response in 24/48 hours of opening ticket ( we calculated the average waiting time is 15-17 hours ).
For example if you open a ticket on Friday our team will respond on Monday ( response within 24 hours ) or Tuesday ( response within 48 hours ). Keep in mind the time you send the ticket, our working time is 9:00 to 18:00 so do not expect answers in the night. ( Our working time is UTC + 0 ).
Have a good day
Hello, why addon Before & After – Slider Revolution is not inluded? In theme is many time this effect.
Hi,
it is included but you are looking on a wrong section.
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Have a good day Bye
Is this theme 100% compatible with Elementor and Elementor Pro? I notice it’s written WP Bakery as the page builder. But Elementor is in compatible list. Does the theme’s custom elements, ie: Cost calculator, Service Page, etc available in Elementor modules?
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
hi, when I want to import the demo it doesn’t load completely. incomplete loading.
The demos are not visible on the import screen.
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
I wrote, but no answer. How many days will you wait?
Hi,
We guarantee our response in 24/48 hours of opening ticket ( we calculated the average waiting time is 15-17 hours ).
For example if you open a ticket on Friday our team will respond on Monday ( response within 24 hours ) or Tuesday ( response within 48 hours ). Keep in mind the time you send the ticket, our working time is 9:00 to 18:00 so do not expect answers in the night. ( Our working time is UTC + 0 ).
Have a good day Bye
For the latest version of Wordpress, don’t you release a new version of the Theme?
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hello nicdark,
I registered on your support site but the email does not arrive. I also checked the spam folder. Nothing.
Hi,
If you still have problems please send me your purchase code and user informations through this contact form -> http://support.nicdark.com/support-registrationlogin-problem/
We will create or reset your account and you will be available to create your ticket without any problems.
Have a good day
Bye
Hello Nickdark,
can you reply to the support ticket?
Thank you
Hi,
yes sure, we have already replied, please check the reply directly on the support forum and for any problems you can continue the conversation.
Have a good day Bye
hello, hope ur doing fine, i am having a problem in the post options, i cannot find anyways to remove the lorem ipsum from subtitle of any post. i would really appreciate your kind help
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
How to activate theme and wpbackery?
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
I bought this theme and how can i activate in wordpress?
Hi,
simply install the theme and click on the activate link, however for any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
Bye
show please screenshot where i should activate. I didn’t saw that
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hi- I have purchased your item from envato elements, Can you provide support for me cause i have problem with the demo import. I can not upload xml files and contents because i got error message, and my provider lifted up my php memory limit up to 128 mb.
Hi,
Remember that you can also contact us through this form for any technical informations : https://support.nicdark.com/support-contact/
Have a good day Bye
Thank you the quick response. Unfortunately i did not get the purchase code through Envato Element’s( I am subscried for Envato Elements Anually plan, where you can download alos your theme but not with purchase code.)
Hi,
don’t worry you can write in that field that you don’t have it
Have a good day Bye
how can i add logo to the sticky menu i really appreciate your help in that
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
