102 comments found.
Hello, I purchased this theme last week, but I inadvertently did not see that it does not support Elementor. I want to exchange with a different theme that supports Elementor. How do I proceed?
I tried logging in to the support ticket, but I am not able to reset my password. Can you send me an email that I can use to submit a ticket? Thank you
Hello,
Direct exchange of themes is not possible. You can submit a refund request for Softwerk theme and choose one of our Elementor theme. Our thematically similar Elementor themes can be found in this link.
We sent a password reset link to account with your username. If you are still having troubles to login please contact us using contact form here.
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Thank you, i have already sent the request through the support ticket
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Want to know , if that theme comes with dark option. Like i want to have entire theme in dark for my SaaS Product.
Hello,
There is no specific Dark color demo version, however, the theme comes with options to change the background colors and colors of the fonts. You can use them to edit the demo pages or create your own dark versions of the pages manually.
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Hello there,
It seems to have a vulnerability in your plugin and or theme. Some kind of malware creates redirects to “unappropriated” websites. I cleaned some code in /themes/softwerk/functions.php but i think the malware is also affecting the Softwerk core plugin. Can you please take a look at it ?
Hello,
It’s important to stress that Envato does thorough examinations and inspects all the themes featured on their market, and this is especially true when it comes to the safety aspects.Moreover we, the theme authors, conduct additional tests to eliminate the possibility of there being any malicious content.
If any malicious content does appear to exist on your site, the most likely point of entry can be either the server, in which case you should handle this directly with your hosting provider, and the second possibility is that the malicious content originates from your computer, and it was transferred along with some of your content.
Please check if you have updated the theme and its plugins to the latest version listed in change log.
Also, please contact us through this email (just add your purchase code in the mail) so our support agents can send you the latest versions of bundled plugins.
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Ok thank you for your answer, i will reach the support agent. Have a great day
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I am not able to update the page builder(wp bakery)
Hello,
Bundled plugins do get updated with the theme, however, in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
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Hi, I have setup the theme on local with one domain for development and now I would like to live the website with another domain but its giving error in setup that “Key is already used” so how I can deregister the key from previous domain which I used for testing so I can use it with new domain
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
You can always do it on your end from our help center
If you still need assistance, we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
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Hello, I lost access to my previous theme and I want to setup a new one. Kindly advice on how to. Thank You!
Hi there,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
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I have installed and setup this theme, but facing an issue, site is very slow and server gets down frequently. and I have to reboot the server. Please advise.
Hi there,
Please note that any premium WP theme requires a bit more dedicated resources on your server, which is something that’s common among robust and complex themes such as ours. Recommended PHP Versions And Resources And How To Set Them.
As we do not have enough information in order to help you, and since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
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I cannot activate the theme, it keep saying please wait.
support response time is very poor.
Hello,
Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe. Also, please note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
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I purchased this theme. setup the theme… now I want to import the demo under softwerk dashboard. When click import button, it says “The import process may take some time. Please be patient.” but nothing happens for hours. No progress has been shown. Please advise.
seems like I have wasted my money by purchasing this theme.
Hello,
We are sorry to hear that you’ve got this impression.
Usually demo import issues are related to weak resources and you can see our recommendations regarding those in this article – Recommended PHP Versions And Resources And How To Set Them.
Also, if you are perhaps using some cache plugin, please deactivate it. It’s recommended that the cache plugin stays deactivated during demo import and while the site is still in the development stage.
For demo import please follow instructions from this article How To Import Demo Content Using The One-Click Demo Import Feature.
On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.
In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you and they can also import demo content for you.
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Hi there,
Great theme. But i have some issues. First of all, it’s not possible to make an account. I do not get the confrmation mail in my mailbox. When i choose ‘forget password’ i also do not get any mail (i do check my spam box).
The second thing is that i can not save any template anymore. When i do want to make a template from a row for example, the save as template button is grey. How can i fix this?
And what i also would like to know is how i can change the background color and title color of the accordions.
Would like to hear form you guys!
The second thing, the template thing, i allready worked out to update the wp bakery builder 
Hi there,
Thanks for writing in! We have now manually verified your account so you will be able to sign in to our help center and submit a ticket where our support team will help you with any theme related questions.
Thank you.
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Hi there,
I still can not login to the support center. I do not have an password and the forgot password mail is not coming into my mail?
My question is:
- How can i change the background color and title color of the accordions. (i want custom/different colors) - How can i change the background color and title color of the tabs (i want custom/different colors)
Hope you can you help me with this.
I think it’s the same thing, but i would also like to change the interactive link showcase background en title/text color
Hi there,
Could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
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I need some help please. I am getting a weird issue, where im on the home page, mobile layout so on a phone, and im seeing lorem epsum text on my header ,also my menu gets distorted and i think it has something to do with FAQ. Any help would be much appreciated
Nevermind I found it at the widgets section.
Hi there,
We are glad to hear that you managed to solve this. If you have any theme-related questions or issues, we would appreciate it if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
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I am looking to purchase. What issues can I expect as it seems the theme is compatible up to WordPress 5.5?
Hello,
Thank you for taking an interest in our theme!
We didn’t include the compatibility with WordPress 5.8 just yet. It would be best to wait until we release an official update, but you can also try using Classic Widgets plugin as a temporary solution if you run into issues with widgets on the latest WordPress version.
If you have additional questions, let us know.
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Thanks for your reply . . . but just to be clear, you’re telling me NOT to purchase/use your theme at this time? Do you have any timetable when an update will be available?
Hi there,
We hope that the update will be available soon, we will include compatibility with WP 5.8 for sure. Our developers are working hard on preparing updates for all our themes, and we release them one by one.
Do let us know if you have more questions.
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Hi, I need to use this theme in multi language wordpress. For example Arabic (RTL) is default for user side and admin area, and English (LTR) is my second language just for user area. I need to know what is the best way to translate CSS file for RTL language and recommend for use multi language system.
Hi there,
Thank you for reaching us!
When it comes to setting up Multi-Language website using our themes please check this article – How To Create A Multi-Language Website.
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you regarding any theme related question.
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hello, I want to know if your theme can change the mobile menu from horizontal to a model like this https://shtheme.org/demosd/snowlake/
thank you
Hi there,
Thanks for writing in! The mobile menu appearance is displayed on our demo website and you can check its performance. There is no option to change the appearance for it within our theme options as in your example.
If you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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When are you going to update the theme? Its at 5.5 which is ridiculous
Hello,
Thank you for reaching us!
We didn’t include the compatibility with WordPress 5.8 just yet. It would be best to wait until we release an official update, but you can also try using Classic Widgets plugin as a temporary solution if you run into issues with widgets on the latest WordPress version.
We are constantly working on updating all our themes and our developers are working hard on preparing updates for all our themes, and we will release them one by one. We hope that update will be available soon. Thank you for your patience.
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Hey,
Can i use Elementer for this Theme ?
Thanks
Hello there,
Thank you for reaching us!
Demo content of this theme is built with WPBakery page builder which comes as bundled plugin with the theme. Unfortunately, theme is not compatible with Elementor.
You can check our themes which use Elementor as page builder in this link.
If you have any additional questions please let us know.
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Hi Team,
Please have a look on this Ticket Id as well : # 136695.
Thanks.
Hi there,
Your ticket has been answered, please have a look.
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Hi there, purchased the theme last year and all going great up until recently. The footer disappeared and the nav menu in both desktop and mobile has gone crazy. I understand I’m beyond my support period however this is a product issue not a support issue so I’d appreciate urgent assistance. Both parent and child themes are latest versions as well as all plugins. Thanks
Hi there,
It is a bit hard to tell from here however if you provide us with your website URL perhaps we can help from here. Otherwise you can always send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
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Hi, Everything went smoothly for the installation, just have an issue with the Home menu. In the Home menu, you are listing all the different sub-themes of your theme. The Main Home page is set as the frontpage. How can I assign “frontpage” to the Saas Home. I couldn’t find the how to in your documentation. Thank you in advance for your reply, would appreciate some help here. Cheers, Marc
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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I need to enter the purchase code I received with the theme, as well as my email address to activate my copy of the theme, but the system says the license is invalid. I await a solution. Thanks.
Hello there,
Please contact us through this email, include your purchase code in the email, and our support agents will assist you.
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