308 comments found.
kindly assist we have created a ticket since yesterday
I am sorry for the delay. What is your ticket number. We usually reply within 8-14 hours during weekdays and up to 24 hours during weekends. Regards: VamTam
please note you have reacted but on the different ticket, we have alerted you but no response on that kindly assist.
Hi there, what is the ticket number? I will check this for you. Regards: VamTam
we have sent a ticket over a day ago, provided all the credentials but still no response. looks like the support is no longer 24hours
we always need to come here before we get a response and it is never in sequence. truth is support response is rather poor. Imagine we bought the same theme twice
Hi there, the support team doesn’t have access to this board. Also I can’t find your tickets in the Help Desk without a ticket number. You keep claiming some things but I can’t respond without seeing the ticket. Please provide your ticket number. Regards: VamTam
Hello We changed domain and i can;t register the license. Please reset nex theme license for my domain. Ticket number 77113. As soon as possible please. Thanks
Hi there, it is done already. Thank you for opening a ticket.
Thank you
When install required plugins i get this error There has been a critical error on this website. Please check your site admin email inbox for instructions. Beaver builder conflicts
Hi there, thank you for choosing our theme!
We would be happy to help you determine the cause of this issue. Please provide admin and FTP credentials.
Please kindly submit your question as a ticket on our secure HelpDesk so our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
Hello. What a great start for your template, if anything else is the same, i fear i have to do all the work… Anyway… I imported the demo of the site, but the widget area is displayed on all pages, including the home page, how to remove it? I searched on page preferences, etc but no find
Found the solution : you have to activate Jetpack, even if you don’t want this plugin… this is necessary to block widgets on certain page
Hi there, I am glad everything is Ok now.
Please next time kindly submit your question as a ticket on our secure HelpDesk so our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
Is the logo able to change size?
Thank you for your interest in our themes! Yes you can change the size. Regards: VamTam
Hi Dear, I want to buy your this theme but before that I want to see the WP Dashboard and the available theme options there. So, please let me provide any demo login to check the same. Thanks.
HI there, email using this form https://themeforest.net/user/vamtam and we will give you access. Regards: VamTam
Hello
I imported the demo of the site, but the widget area is displayed on all pages, including the home page, how to remove it?
Hi, thank you for choosing our theme!
Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
Hello, after update to wp 6.0.1 and woo 6.7.0 we noticed the error “the link has expired” after updating a product
after further debugging, the beaver builder was causing the issue
Hi, thank you for choosing our theme!
We would be happy to help you determine the cause of this issue. Please provide admin credentials.
Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
Hello, is your theme fully compatible with WPML Plugin? Can we translate also all the pages created with Vamtam builder? Thanks.
Hi there, yes it is compatible. All pages can be translated. If you need help please open a ticket here – support.vamtam.com. Regards: VamTam
Hello ,
I like your theme design. And I am thinking about the buy your theme. But before that, I need to be sure what I can change by using your admin panel. So do you have any demo account to see your admin panel and to see my abilility by using your theme?
Hi there, we can’t provide access to the backend but we have 30 days money back guarantee which serves the same reason. Regards: VamTam
Hello. I bought the theme because it looks great for my project. But first I want to make the website in a development application, then I will move the website to a production environment. Are there any problems if I now activate the license in the development demo? thank you
Hi there, no you can do that. Regards: VamTam
I am replying to the emails you are sending but getting no reply. Please reply as a matter of urgency. This is going to lose me a customer.
I am sorry for your experience. As my colleague have explained, there is not much we can do without a staging site. You have third party, unsupported plugin active in the Live Site and there is a high chance to break it once my colleague start re-uploading everything.
I will have to rebuild the website from scratch as you were not able to help. even the timeline backups i have wont work because of the plugin conflict that has caused this problem.
It says in the description for this theme you can use Elementor. Can this be used to install the demo data for the ‘home-modern’ demo data???
The theme is compatible with Elementor, however you can’t edit the demo content as it is built with different builder – Beaver Builder. Regarding third party plugins, most of them work out of the box. Most of the clients have at least a few. The problem with them is when you run into an issue, we can’t really help, we don’t support them simply because we are not familiar with them and the theme has never been tested. As you they are more than 50000 plugins…...
I must say that saying that the theme is compatible with Elementor when the demo data is 99% of what the theme is (built with beaver builder), is dishonest. Just because Elementor is compatible with Wordpress, does not mean you should advertise/be using the Elementor logo in the description (it doesn’t appear on your demo website).
Also you talk about third part plugins causing conflicts. Jetpack is mentioned in the incompatibility article on beaver builders own website and you include it as part of the plugin bundle for the theme.
https://docs.wpbeaverbuilder.com/beaver-builder/troubleshooting/debugging/known-beaver-builder-incompatibilities/One of the he issue I’m having you wrote an article about (sidebars randomly appearing on pages and needing to go into jetpack and clicking ‘setup’, which does not fix it).
Unfortunately you not the first client confused by that so we will have to add a prominent banner that the demo content is built with Beaver Builder. The compatibility section is not the issue. We put a lot of effort to ensure that the theme is compatible with Elementor and we even think of adding demo content for it. Besides many clients use both builders, Beaver Builder for the demo pages and Elementor for new layouts as they are more familiar with it.
Regarding Jetpack, this is a supported plugin and the features we utilize from this GPL plugin work fine. I can assure you that we will fix issues related to it, as long as you provide a staging site.
Last but not least, we have a no matter what money-back guarantee, so even if you buy this theme by mistake or you are not happy with it we will refund you. No need to stick with it.
you must misunderstand the process of selling a website to a client. You find a theme, you check the reviews, you take a psd of the theme with and put the clients logo on it, you send it to the client, they sign it off, you build it and then you are stuck with that theme.
Your ‘this isnt worth the trouble’ offer of a refund is not actually an option is it (unless i pay someone 10x more money to rebuild it with Elementor to avoid future plugin conflicts and support issues.
Well that’s interesting, you are the first one to complain about a refund for the last 10 years. This is a digital product and you can’t really return the product, hence rarely you will find refunds in this industry.
If as you say the client has already approved the design, indeed the refund is not an option for you, especially if the client really likes the design.
Obviously I have sent my reply to your ticket system, as I do not wish to air dirty laundry here any longer. Don’t you think it would have been nice if you could have helped me?... Never mind.
Hi, the theme has modified the homepage due to jetpack as i have read on your support. I have tried to update jetpack and no resolution e.g. the sidebar is still on the home page. I have also tried deleting jetpack but that has done nothing and the sidebar is still there. could you please tell me how to remove the sidebar from the home page as this is making my home page look a mess. thanks.
although my support has expired, i would not call this support as much as it is a bug in the theme that is effected by a genuine wordpress affiliated plugin.
Hi, thank you for choosing our theme!
We would be happy to help you determine the cause of this issue. Please provide admin credentials.
Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
Please can someone have a my ticket please? its fairly urgent. Thanks.
Hi, as far as I can see my colleagues have replied. VamTam
The reply in the support ticket did not fix the problem. Please can someone reply to the ticket i sent in reply explaining this.
Hi there, I only find this ticket- https://support.vamtam.com/a/tickets/75213 and my colleague is still waiting for you to deactivate third party plugins, remove Custom Code and update plugins. So she hasn’t yet starting the testing . If there are other tickets opened by you please provide the ticket number and I will check that for you. Note that the support team doesn’t have access to this comment board and basically you are not reaching out to them.
Regards:
VamTam
Thank you for the reply, I replied to the email I recieved. I had deactivated all the plugins requested and those that I was advised to update. I did explain this in the email.
HI there, I don’t find other tickets than this one – https://support.vamtam.com/a/tickets/75213 , Can you check in the email what it the ticket number? Regards: VamTam
I replied to the email that I received to which I received no reply. I have updated the ticket with a screenshot of the replied email. This is a highly urgent matter now, please can you help resolve. Regards, Andrew
Hi there, We recently updated WordPress to 6.0 and the theme and plugins. Since theme all the “Projects” have disappeared. Even the “Projects Tab” from the admin dashboard is gone. Please help us out, we had plenty of projects added and now everything is gone. Also if we try to edit the projects section in Vamtam Builder we get this error: “VamTam Builder has detected a plugin conflict that is preventing the page from saving. ( In technical terms there’s probably a PHP error in Ajax. )”
Hi, thank you for choosing our theme!
We would be happy to help you determine the cause of this issue. Please provide admin and FTP credentials.
Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
I want to use this template on a different domain than originally purchased. How can I transfer my licence to the new domain name please. Thank you
Hi there, as long as the licence is not active on 2 domains at the same time you can move as many times as you want. Regards: VamTam
Thanks for quick reply. I do not have access to the original domain name and want to use license I own on another domain name. How do I do it?
hello, any chance you could advise sooner than later as I would like to crack on with the new project. Thanks
I need to transfer my licence like its done on all professional plug-ins and templates. Can you let me know how I transfer licence I own. Thanks
Please reach out to Envato. According to their terms you can’t have the licence active on 2 different domains. The licence is activated by adding it to a website. It is the same procedure deactivating it, Simply remove it from the old website. So you have to ask Envato how do you proceed if you no longer have access to the old site. I suppose they will advise you to reach out to the domain owner and ask him to remove the licence.
You should learn from other professional themes. What you claim is impossible, competition does it with few clicks.
Hello kindly assist:, The template and website worked fine until recently. But all of a sudden they are totally messed and disassembled pages. the website is liranz.com
Hi, thank you for choosing our theme!
We would be happy to help you determine the cause of this issue. Please provide admin credentials.
Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
We have summitted, no proper action was taking or in progress yet, kindly assist we need the site back urgently.
As far as I can see my colleagues have replied.
The template worked fine until recently. But all of a sudden there are disassembled pages, when I edit the pages from the VamTam editor I see them well, but when I publish them they look bad and disassembled, especially the head and footer.
Can you tell me something!
https://www.bastoscia.com/Hi, thank you for choosing our theme!
We would be happy to help you determine the cause of this issue. Please provide admin credentials.
Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
Hello, I just purchased Nex. I followed the install instructions to load theme from WP Admin panel, choose file and click install now, but it is directed to a blank page which says: “The link you followed has expired….Please try again”. Please advise. Thank you.
Hi, thank you for choosing our theme!
We would be happy to help you determine the cause of this issue. Please provide admin credentials.
Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
Pre-sales question: your product page says it has elementor, but I also notice another builder, I prefer elementor and like the modern theme example, is this possible ? and elementor comes with it?
Hi there, I am a bit confused. Where did you see Elementor in the Product Presentation page? The theme is compatible with Elementor but for the Demo pages it uses Beaver Builder. Regards: VamTam
Hi I saw it in the list of your compatible plugins. Oh, ok then that would require a seperate purchase of Elementor. Thanks for your help. We will have to think about it. We do own WP Bakery
Hi there, Eleemntor is free. no need to buy a licence. Regards: VamTam
thanks but the nice stuff requires the pro, that is expensive.. ok we think about it
Hi there, indeed the Elementor Pro is the best extension for Elementor but you have free GPL alternative – https://proelements.org/. However, this is not Elementor Pro compatible theme. You can check our Portfolio – https://themeforest.net/user/vamtam/portfolio Latest 12 themes are built with Elementor Pro. Regards: VamTam
Hi! we’ve your theme in website https://bit.ly/innovacionpm and suddenly almost all images don’t charge even in the slider in home. What could have happened, how to solve it?
Hi, thank you for choosing our theme!
We would be happy to help you determine the cause of this issue. Please provide admin credentials.
Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
Hello, I don’t know what has happened, suddenly the “portfolio” option has disappeared from my Wordpress and therefore all the content related to it. Help!
Sorry, I have already found. It was in the jetpack options
I am glad everything is OK now.
Hi, with latest update i see the sidebar on the left on every page and i’m not able to remove it, how do i do this?
Thanks
Hi, thank you for choosing our theme!
We would be happy to help you determine the cause of this issue. Please provide admin credentials.
Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
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