35 comments found.
Hello, how are you?
I’m experiencing issues with my website. It seems that the Assurena-Core plugin needs to be updated to be compatible with the latest version of WordPress.
Could you please assist me with this? Thank you!
Hello, Our recent update has fixed the compatibility issue with Elementor’s latest version.
To resolve the problem, please follow these steps:
1. Download the latest version of the Assurena theme from ThemeForest and replace it on your website.
2. Remove the existing assurena-core plugin from your site.
3. Reinstall the assurena-core plugin from the admin notice on your WordPress dashboard. This will ensure you have the latest version of the plugin.
These steps should resolve the issue. If you still face any challenges, please don’t hesitate to create a support ticket [https://stylusthemes.ticksy.com], and we’ll be happy to assist you further.
I did the work you suggested and the website is working well. You are a remarkable entrepreneur. I appreciate it very much. Happy birthday and may you always be well!
Good to hear that, Thank you 
Site Crashes After Updating Elementor Plugin to Version 3.26.3
Hello. The recent upgrade you made is not working well. With the upgrade of Elementor to version 3.26.0 the website has problems. I did many tests without result. I also tried version 3.26.1 – 3.26.2 and 3.26.3 but the website does not work. I made all the settings and corrections suggested by ELEMENTOR but the problems continue. In the end I did the following: I disabled all plugins on my website except Elementor, to eliminate any conflicts with third-party plugins. I changed the Assourena theme to the default WordPress theme. I upgraded the Elementor plugin to version 3.26.3 and the site is working. But when I brought up the Assurena topic again, the site broke again. Because the problem is in the Assurena theme, I kindly ask you to fix the problem immediately.
With great appreciation for your work.
Hello, Our recent update has fixed the compatibility issue with Elementor’s latest version (3.26.3).
To resolve the problem, please follow these steps:
1. Download the latest version of the Assurena theme from ThemeForest and replace it on your website.
2. Remove the existing assurena-core plugin from your site.
3. Reinstall the assurena-core plugin from the admin notice on your WordPress dashboard. This will ensure you have the latest version of the plugin.
These steps should resolve the issue. If you still face any challenges, please don’t hesitate to create a support ticket [https://stylusthemes.ticksy.com], and we’ll be happy to assist you further.
I downloaded the new update today and thank you. But the Slider Revolution plugin has not been updated from 6.6.15 to the recent 6.7.23.
Best Regards
Hello, The theme includes the latest version of the Slider Revolution plugin. Please follow these steps to update it:
1. Deactivate and delete the existing Slider Revolution plugin from your site. 2. Reinstall the plugin using the notice on your WordPress dashboard. This will update it to the latest version (6.7.23).
If you still encounter any issues, please feel free to create a support ticket here https://stylusthemes.ticksy.com, and we’ll be happy to assist you further.
Thank you very much for the prompt response. I updated Slider Revolution the way you instructed me. I really appreciate it. And because I like the program very much and am completely satisfied, I will rate you with five stars.
Thanks a lot, we appreciate your five-star review.
Hello. Has the subject been abandoned? You are not upgrading. Don’t support?
Hi, does anyone else have their sites that run on assurena crash every other day? I don´t know if it´s the theme itsself, or one of the plugins, or what else, but I am getting super desperate …
Hi Daniela,
After reviewing your email, it seems the issue stems from a security breach on your server, resulting in malicious files/code within your WordPress installation. Our recommendation is to consider changing host or performing a fresh WordPress installation on your website.
Thanks so much for the professional customer service and for sharing your knowledge Vishad!
I like your theme idea. This is looking so attractive and amazing. I want to use it for my dental insurance service page that hosted on WordPress.
Hello, thank you for your interest.
Our theme will work perfectly fine with your dental insurance requirements, feel free to reach out to us if you have any pre-purchase question or need post purchase support.
I want to buy but I can’t find Your company anywhere. How long have you been making themes? Do you have a company website? Regards Raf
Hello, Thank you for considering our theme. We appreciate your interest. We’ve been crafting themes for over 5 years now, specializing in WordPress, and have been part of the Themeforest community since 2020. While our company website is currently undergoing a redesign, we’re also actively engaged in creating captivating WordPress templates.
Rest assured, our commitment to providing top-notch support is reflected in the positive reviews we’ve garnered. Should you decide to purchase our theme, you’ll be well taken care of.
Best Regards,
Thank you for the prompt update. The problem was restored.
PROBLEM Assurena Core
Assurena Core is causing a critical error on my website. YOU ANSWERED No Problem, we have identified the issue which is caused by the latest Elementor update and we are working on the fix in Assurena-core plugin. We will release the update very soon and you will be informed via email.
It’s been 15 days and the site is down. Can you support your program? Good thing I didn’t buy a second license.
Hello, Sorry for the delay! The updated version is currently in Envato’s review queue. It should be live in next 2 days, please send us an email and we will provide the download link for the updated assurena-core plugin for you meanwhile.
The updated version is live now, please replace the current version of theme with new one along with Assurena-core plugin.
Assurena Core is causing a critical error on my website. This is not something I should need to purchase support for when it’s your plugin causing the issue.
Sorry for the inconvenience, Please create a support ticket and we will look into it. https://stylusthemes.ticksy.com/
I can’t because the support is out. All we need is an updated version of the Assurena Core plugin.
No Problem, we have identified the issue which is caused by the latest Elementor update and we are working on the fix in Assurena-core plugin. We will release the update very soon and you will be informed via email.
Appreciate it!
We have fixed the issue. Please send us an email, and we will share the updated files with you. While waiting for the official version to be released, your site can be up and running in the meantime.
I opened a support ticket (#3388060) over 48 hours ago and no response yet. Im wondering why I am paying for support for a theme in which the author fails to respond to customers. Please advise on this inadequate level of technical support….
Apologize for the delay. We have responded to your ticket.
Need to “clone” a clients site (Assurena theme) to a new domain for staging. Unfortunately, after cloning the site crashed. Plugin-conflict test showed that “assurena-core” plugin has caused the conflict. Why?
Hello, Please create a support ticket here. https://stylusthemes.ticksy.com/ With website URL and wp-admin credentials and we will look into it.
The previous dev has not provided the licence for the theme 
No worries, Please send us an email here: stylusthemes@gmail.com
I renewed the support but can not send a ticket. Can you check please?
Thanks for renewing the support, looks like you were able to send the ticket. We have replied you there.
Hi there, I have some concerns about the site speed. I ran a test on Google Page Testing and it shows the mobile site speed takes 7+ seconds to load. Can you comment on the site’s performance at all? Is there a way to make it faster? I really like the design.
Hello, Thank you for your interest in our theme. Yes the site speed is lower on the demo site because of the tons of images, pages, plugins and content that we have used for all the demos, also there are multiple sites hosted on our server which affects the site speed as well. However there are so many ways for you to improve the site speed on your individual website with our theme. We can definitely help you out with that.
Does it support RTL?
Hello, Unfortunately it does not come with RTL support as of now. You can do some custom css or use RTL converter plugins with our theme.
I have an urgent support ticket that needs resolved. Site is down and I need your assistance
Hello, issue resolved, site is up now
pre sale question i like the theme but its new and have less sale is this safe ? its new theme and price is high
Hello, Thank you for your interest in our theme. The theme is not relatively new we have published it in 2020, and we are committed to providing top-notch support to our valuable customers as you can see in our reviews. Do not worry about safety we have got you covered for any required support.
Thank you
thank you . i want to use different section from different demos can i use them ?
Yes, You would have all the flexibility to mix match your page using any section from any demos.
Hello, I have a problem with the theme that needs immediate help. I put in a ticket but if you could get to it, quickly that would be awesome
Hello, We have replied to your ticket. Thank you
Hello I am interested in purchasing this theme but have some presale questions. When is the next update xepected. Does it work with PHP 8.0 and Wordpress 5.8x as that is what is provided by my hosting company. Will the 1 clink demo install include all the images as well as in that it is clean like the demo and not watermarked. Can we change the colours to match our business branding. Please advise also if there is any planned discounts as other similar insurance theme run around 39$ , please see if you can assist as COVID has hit us all and we are trying to recover. Please help urgently
Hello Krish786, We have replied to your email. Thank you
