31 comments found.
Do you plan to display the tag description in the post tags, as is already the case for categories? Thank you
Hello, thanks for the feedback, we’ll consider your suggestion.
Hello dears, Good day,
Do you offer unlimited website licenses ?
Hello, the ThemeForest license allows for one website per purchase.
Hi, i already installed woocommerce plugin and do the basic setup, but in shop page, when i click “Edit with elementor”, it shows “Sorry, the content area was not found in your page. You must call ‘the_content’ function in the current template, in order for Elementor to work on this page.”. Please help..thankss
Hello, the default shop pages can’t be edited directly, however, you can create a custom archive template using Theme Builder, and assign it to the WooCommerce Shop Page.
any document or website can demonstrate how to create a custom archive template using Theme Builder?
Hello. I have a few questions before we purchase Rise. Is there a main email adress we could send to cause it’s going to be a few questions 
Hello, sure, you can reach us at hello@uicore.co
Hello everyone, we are currently experiencing issues with SiteGround so all our websites are down. We are working with them to get it fixed. Thank you for understanding.
The problem has been resolved, and all services are now up and running.
i fixed
Hi Support,
I’ve used the latest version of the theme and plugin. - Rise v2.0.6 - Element Pack Pro v6.13 - UiCore Framework v4.1.6
Why doesn’t the megamenu feature appear if Plugin UICode Framework is actived in the menu section: https://ibb.co/Q6ydWv9
But if the UiCore Framework plugin is deactivated, the megamenu feature will be active: https://ibb.co/wwPKbBy
Looks like the UICore plugin still has problems with the Element Pack Pro Plugin. Is this a bug?, please if this is a bug provide a solution.
Thank You
Hello, that feature was disabled from our end because it didn’t function properly. If you need to build a megamenu, we recommend using Theme Builder. It’s easy to set up and add it to your website: https://support.uicore.co/help-center/articles/14/16/44/using-theme-builder
Thank you
How to change link address in Log In button (header area)?
Hi, you can change it by going to Appearance – Widgets – Header Custom Area.
I got the answer. Thanks
Hello, if I want to use this theme on two of my personal blogs I have to buy item twice?
Hello, if your blogs are on the same domain (ex: blog1.domain.com, blog2.domain.com), then you only need one license. If you’re running two different domains, yes, you need two licenses.
Hello there is a problem with your template.
In your option i selected : Title Text Align – Set the text alignment for page title.: CENTER
Container Max Width : 100%
But the title stay in left
Why?
Hello,
Please open a ticket on https://support.uicore.co/ and we will be happy to assist you. Please also include your website url so we can check. Thank you!
Greetings, This is a pre-sale query, if you can answer this, that’d be would great.
Is your themes compatible with ‘Translatepress’ Multilingual plugin?
Hello, we haven’t tested it with Translatepress yet. WPML and PolyLang are working fine.
Hey UiCore Team, Thank you for your response guys. Would you guys be kind enough to please test it and let me know? Its has free version in the wordpress repository as well. I just wanna make sure before purchasing :c
Hi, we will test it, but it will take some time before claiming it’s 100% compatible. If you decide to buy the theme, and you find out it’s not working well with Translatepress, we will offer you a full refund.
hey, I just bought this theme. Could you reply to my support tickets please? #1550 and #1549
Hi, both tickets were answered.
thank you, just checked it!
PRE-SALE: Hi, I really like this theme (looking specifically at “Financial Consultant” homepage) – question, is it possible to have a contact form on the homepage slide, similar to the one in this example? https://themexriver.com/prysm-theme/consulting-new/
Please advise. Looking to buy a business theme for a client site and this one is one of the two finalists. Thank you!
Hi, sure, there are e few contact form widgets you can use for that. Or you can import a similar read-made block using Template Library.
Hi,
I would like to purchase your theme but have a question about the demo/preview site. On this page the tabs are not working – https://rise.uicore.co/pages/service-inner/ were it says ‘Services we offer to our clients’ the tabs don’t change. Will this work after I purchase it?
Also, can I add revolution slider? Will it be compatible with this theme? Will the menu items appear behind it?
Thanks in advance!
Hello,
Indeed there was an issue with the tabs but it was caused by the caching configuration, so it was only on our end. I’ve fixed it but will need to clear your browser cache before checking it (or you can check it in a incognito tab).
We don’t include revolution slider in our package but will work without any issues with our theme. If the menu is set to transparent it will appear over the slider.
Hi,
I can see its working now, thanks for fixing that up 
I will be happy to purchase the theme now.
Cheers
Hello, very good template. Can it be integrated with any WooCommerce plugin?
Hi, thanks for your kind words. We tested the theme with a few WooCommerce plugins and it worked fine, but that doesn’t mean it’s compatible with everything available on the market. If you encounter any problems with your needed plugins, we can either look into it and try to fix it, or offer you a full refund.
Hi, I installed demo content, but I can’t get Business Consultant home page. I tried to import this specific content but I only get services, blog, contact pages but not the home. Do I need to increase upload size (actually 256MB). Thanks
Hi, the max upload size is enough. The issue probably comes from elsewhere. Can you please set up temporary admin access for us to check? Just send it in a new ticket here: https://support.uicore.co/
Hi. Your support channel is down again.
Hi, it should work fine now.
There seems to be an issue with the UI Core in the back end it says site currently unavailable. Also, the support portion of the site is having issues.
Hi, sorry for this situation, but our websites have been hacked so all systems are down. We’re working closely with SiteGround to get this fixed as soon as possible.
All systems are back online. Thanks so much for your patience.
Still seeing the same issue when I attempt to use the uicore or go to your support pages.
Hi, it should work fine now, just tested from different locations.
I have regained access. Hopefully you will not have to experience another incident like that. Hackers are a real pain.
This item was featured on ThemeForest
Power Elite Author
Contact the Envato Market Help Team
