12796 comments found.
After updating to 6.5.1 and 6.5.2, widget “Product Categories” (in Elementor) does not correctly display category images in the mobile version (Layout is masonry with first wide). Does not correctly sort into two columns.
Hello,
Yes, it is a bug in our theme and we will release an update with the hotfix tomorrow.
Kind Regards
Good morning, pop up stopped working on my site. I tried to deactive all other plugins apart onec which came with the theme, but no improvement I am afraid. I also trying to reset my password for Support section and that is not working. I tried over two days to reset my password and so far I have not got any email with reset link. Could you help me with this issue? Thanks a lot. Jakub78
Hello,
Please, send us your website link using the contact form on our profile page and your admin access. https://themeforest.net/user/xtemos
Kind Regards
Hello,
Just thought to inform you, I come across some sort of bug after update to 6.5 version (even with 6.5.2)
The Home Link under Main Navigation Menu of site, started showing few Unknown Sub-Menus and links under it.
Strange part is that Neither we had Set those inside Link named (Main Menu), Nor they are displaying there when we look from Appearance > Menus > Main Navigation Menu
Home page URL of Staging site = https://staging.vasangini.com/
https://i2.paste.pics/HA4YG.png
https://i2.paste.pics/HA51A.png
Regards
Hello,
Please, continue the conversation related to this issue on our support forum.
Kind Regards
I am facing issue with my shopping cart display – it does not show its content properly – could you please help me resolve – this has happened only after theme update
Preview: https://imgur.com/Vw7Req0
Thank you
Hello,
It seems like you have enabled Elementor’s cart widget that replaces our theme’s widget and its style. You can disable it in Dashboard -> Elementor -> Settings -> Integrations https://gyazo.com/c740c3031eb1238ff47e5b747a0c6941
Kind Regards
Mini-cart is already disabled – yet the issue is coming
I installed Element Pack Pro (and without even using any of its components that issue comes) could you please try making your theme compatible with Element Pack Pro…
Tough I have not added any of its components just by activating it – the issue comes.. Currently I have disabled but look forward for it getting compatible going forward.
Thank you
It looks like the problem is caused by this plugin. Please, contact plugin developers for help on this matter.
Kind Regards
Product category element is broken after the latest update. Layout is masonry with first wide, but the last item also gets class .first on mobile. Is there a way to submit bugs? I don’t have a support but I would like to report a bug. Thanks.
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
Hello,
Yes, it is a bug in our theme and we will release an update with the hotfix tomorrow.
Kind Regards
Thanks!
when i using html blocks in Mobile version HTML block then css not working those are entered in html blocks
Hi,
Please, describe to us your problems in a bit more detail. Attach some screenshots and provide us with a list of steps on how to reproduce them on your website.
Thank you in advance.
Hi there! After updating to the latest version, wishlist link and size guide are no longer on the same line (side by side). Is there a way to fix this?https://imgur.com/mboHXV2 Thanks!
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
It happens because of this custom CSS code. Try to remove it and check how it works https://take.ms/HlvFN
Hi! Thank you very much! It’s like this because I had to put the free shipping bar at the bottom. Anyway, the bar below is more important, so I have no choice. Thank you very much!
Taking the opportunity, I would like to ask another question. When we activate the WP Rocket delay JS exclusions option, no files enter the plugin list, it is empty. Should it appear or is it hidden?
Hello,
Files shouldn’t appear there. They are appended to the list from the plugin’s configuration interface.
Kind Regards
Perfect! Thank you so much!
You are welcome!
I said you before that mini cart quantity has a bug. I think you did not understand what I meant. I can type any quantity in Middle. please check the image. thanks https://pasteboard.co/v8ho3jBg5Oh5.jpg
Hello,
We will fix this in our next theme update. Thank you for letting us know.
Kind Regards
Hi, There is an issue regarding the variations from the last 6.5.0 update release.
Once you have product with more than (aprroximetly) 60 variations, the variations area doesnt load (https://prnt.sc/S7x9eaVlZ2bj). All plugin disabled, but still not working. It appeared first after the update.
Another issue of it is the main image which disappear after few seconds…
We updated to 6.5.2 but still same issue.
- UPDATE regarding the number of the varations that cause the issue * It started from 44 variations.
Hello,
To fix this issue you need to go to Dashboard -> Theme Settings -> Single product -> Images and increase the “AJAX variation threshold” parameter.
Kind Regards
Hi, Just did it (uploaded to few values up to the max) but the issue still there.
Please, send us a link to the page where we can see this issue.
Where can i send it to you in private please?
Use the contact form here https://themeforest.net/user/xtemos
Kind Regards
thanks. sent.
Hi, We were using the following java script to keep all tabs closed initially on mobile for single product. JS was working fine until last few updates. Perhaps some class names might be changed from your side. Would you let me know which are those and how to make JS work again. Thank You in Advance.
/* Keep All Product Page Tabs Closed on Mobile */ if (jQuery(window).width() <= 768) { setTimeout(function() { var $tab = jQuery(’.wd-tab-wrapper’).find(‘a.active’); $tab.siblings(’.wc-tab’).hide(); $tab.removeClass(‘active’); }, 10); }
Hello,
Try to use the following code snippet instead
(function($) {
if ($(window).width() <= 768) {
setTimeout(function() {
var $tab = $('.tabs-layout-accordion.wd-accordion').find('.wd-accordion-title.wd-active');
$tab.removeClass('wd-active');
$tab.siblings('.wc-tab').removeClass('wd-active').hide();
}, 300);
}
})(jQuery);
Kind Regards
Hi, Thank you for the quick response. It’s really appreciable. I tried this code but it doesn’t seem working as expected. I tried this code in theme settings >> custom JS >> document ready. I also tried to put code as global JS but still it’s not working as expected. Would you please check the code again. Thank you.
Please, add this code and send us a link to the page where we can check this so we can see what is wrong there?
Kind Regards
Hi, We have added code to theme options >> custom JS >> On document ready
Kindly check the following URL on mobile device. Though it can be checked on any product page now. As mentioned earlier we want to keep all tabs closed initially on mobile for single product.
https://www.3sista.com/product/20210607003/Thank you for the quick response. TC.
We see that you have some other code on your website now that affects this. Please, leave only our code and check how it works. If it doesn’t help, please, send us your admin access.
Support Form Not Active === Your support period for this theme is already expired at August 24, 2022 and you are not allowed to create topics or replies here. To get an access to the support forum you need to extend your support period. You can purchase a support extension for WoodMart theme on ThemeForest. After you purchase the extension, you need to go to your account page and click on “Update” button for this purchase code in the table.
Hello,
Please, send us a screenshot of the error and your purchase code so we can check what is wrong there. Use the contact form here https://themeforest.net/user/xtemos
Kind Regards
Hello,
Have the following issue with the latest update when I try to generate the CSS file: https://i.gyazo.com/75763b2dd1320dacc5b4874c884efc84.png
I added your IP (which I saw in a reply to someone who had the same issue back in 2020) to allow on Cloudflare, but it’s not resolving it?
I didn’t see this issue with ver 6.4.2, and any other Third-party API/connected plugin isn’t have issues.
Looking forward to your reply.
I tried access your website subdomain directly, and it seems the certificate has expired? https://xtemos.com/ is fine, but with the “woodmart.” subdomain it’s showing errors.
I tried on Chrome and Firefox, and I get this warning:-
“Warning: Potential Security Risk Ahead
Firefox detected an issue and did not continue to woodmart.xtemos.com. The web site is either misconfigured or your computer clock is set to the wrong time.
It’s likely the web site’s certificate is expired, which prevents Firefox from connecting securely. If you visit this site, attackers could try to steal information like your passwords, emails, or credit card details.”
I tried on my mobile with my mobile network connection and the same issue is occurring, so it’s not my internet or browser/device it seems.
Clicking on DEMO on this site shows: “The web page at https://woodmart.xtemos.com/ might be temporarily down or it may have moved permanently to a new web address.”
EDIT: Ignoring the warning, I checked your SSL cert and it has expired today. 
Hello,
Thank you for contacting us. Yes, we have fixed the SSL certificate on our demo already. As for xtemos.com IP, try to whitelist the following one 95.216.69.114
Kind Regards
Hello. Banners carousel fail. The image don’t appear.
Elementror Preview: https://gyazo.com/17848eb59be976bc0e2327833daaa2b2 How it works: https://gyazo.com/136d2ef2fbdb9efe4fda7f9e696f0f34
thanks
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
New Update broke everything on our page! Picture Upload, Shop-Wizard went wild, Buttons not working … Before that everything was fine.
Is there an option to download an old version of the theme or go back to an old version?
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hi, cant register to your side. It tells me my purchase code is already in use. But i didnt register on xtemos yet.
Send us your purchase code using the contact form so we can check it. https://themeforest.net/user/xtemos
Hello,
I found a problem in the new version. When a product has a price less than 1 and is on promotion – there is a lower price, this error message appears above the product photo: Division by zero in /home/yolsrldl/public_html/wp-content/themes/woodmart/inc/integrations/woocommerce/template-tags.php
on line 1294 1294 line is: $ percentage = round ((int) $ product-> get_regular_price () – (int) $ product-> get_sale_price ()) / (int) $ product-> get_regular_price ()) * 100);
https://gyazo.com/08b915615599c92e414698d49537153aHello,
Please, update the theme to the latest version 6.5.2. We have already fixed this problem. Let us know if it still doesn’t work for you.
Kind Regards
Can we have a version without revolution slider and svg ? Don’t need or want them. they only slowdown everything.
Hello,
Yes, you can uninstall the Slider revolution and Safe SVG plugins after importing our dummy content.
Kind Regards
Hello, it possible to “visitor counter” in “real mode” is doesn’t work?
Hello,
Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it? Use the contact form here https://themeforest.net/user/xtemos
Thank you in advance
Hi,
This new version 6.5 does not appear in WP back office upgrades.
Hello,
Go to Dashboard -> Updates and click on the “Check again” button. Then you should be able to see the update notice.
Kind Regards
It doesn’t work. I never had the issue before.
Hello,
Try to do the following to update the theme:
1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.
2. Go to Dashboard -> Updates and click on Check Again.
3. Activate the theme with your purchase code again.
4. Go to Dashboard -> Updates and click on Check Again.
5. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.
Regards
Hello,
Please Go to Theme Settings >> Footer >> Prefooter and remove the content.
Screenshot: https://gyazo.com/89022bee0523ff655274983c5c322872
Best Regards
Hello again For a future update, place FULL SCREEN 2 in the search engine option, place only the ICON IN THE BAR, currently it only works with the rectangle and magnifying glass
https://ibb.co/HY85xYhHello,
Sorry, but your question is not quite clear. Could you please clarify what is wrong there?
Kind Regards
