47 comments found.
Hello,
I’m interested in buying your Ekoterra theme, but I have two doubts that prevent me from buying it.
I’m talking about this one: https://ekoterra.ancorathemes.com/
The first question is if it is possible to place a video on the homepage instead of the slide.
The second is if in the “What we do” section we can remove the button on top of the photo that says “Read Full Story”.
Thank’s for your time.
Guys, thanks for all the good work, I just got a major issue with ThemeREX Addons and the latest elementor update. The ThemeREX Addons when active won’t let the site load… of course with the ThemeREX Addons NOT active major parts of the site won’t work… it this just me or everybody with elementor PRO?
Hello,
Thank you for contacting us!
Our Tech support team will gladly offer you a quick fix. Please submit “Presales Question” ticket at https://themerex.net/support/ providing theme purchase code in the message body. It doesn’t require support renewal.
Regards.
Thankx guys, I renewed the support because I believe it helps you guys to continue the good work.
i need to submit a ticket , what should i do ?
Hello,
Thank you for contacting us!
To submit a ticket please follow the link https://themerex.net/support/ > click on ‘Submit a ticket’ – https://prnt.sc/vtqlza > fill the form.
Regards.
hello again thank you can we use the theme on rtl website ? is theme rtl support ?
Hello,
The theme supports a left-to-right text direction by default. For RTL website, additional stylesheets are needed. Our Customization studio can create them for you. In order to proceed, please submit a request to the “Get a free quote” category at https://themerex.net/support/.
Regards
Your demos are currently broken. Pls review. I hope this will not be the case after purchase.
Hello,
We really appreciate you bringing this issue to our attention.
Currently, Our Team is working on the theme update. That was the cause of the issue. It has been just successfully resolved. Please check – https://ekoterra.ancorathemes.com/
Please rest assured that we will do our best to make you entirely satisfied with our service.
Regards.
hi, i bought one licence if i need to work and registrer the theme on local then transfert the website online do you think that the licence will still work after the transfert ? Cause I am afraid that the day I put the site online the licence is already considered as used.
Hello,
Thank you for choosing our theme!
Please be aware that one theme license can be used for one website/domain only. But you can easily set up the site on a test domain for development purposes and when finished move it on the proper site/ activate it on the new domain with no problems – https://ekoterra.ancorathemes.com/doc/#general_information_license
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hi!
We plan to build a website that will incorporate a marketplace product later on. Would it be possible – licencing-wise – to use this theme in combination with another application?
Basically, the 3rd party app would be integrated into the website or vice-versa.
We want to make sure that we can use the theme with another application without permission issues.
Thanks a lot!
Hello,
Thank you for your interest in our theme!
You are allowed to use this theme in combination with another application. However, this may require additional customization of the source file. In case some additional stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you. In order to proceed, please submit a request to the “Get a free quote” category at https://themerex.net/support/
Thank you!
Hello,
I need some quick help. The purchase code I enter does not activate the theme. I would be glad if you could help me resolved this asap. Secondly, the Customiser does not load.
Thanks and looking forward to your response.
- Michael
Hello Michael,
Thanks for reaching out to us!
The issue with Customizer is related to the latest WordPress engine update. To fix it, we recommend installing Classic widgets editor plugin – https://wordpress.org/plugins/classic-widgets/
We’ve reset your license key, you may use it again. For more details, please review the comments above.
Regards.
Hello, I bought the team but when i try to use the purchase code it doesn’t work. How do I resolve it?
Hello,
Thank you for contacting us!
There is a limit for the number of theme activations on different websites according to the theme licensing – https://ekoterra.ancorathemes.com/doc/#general_information_license Therefore, your purchase key was blocked.
We’ve reset your license key, you may use it again.
Regards.
Hello 
is it compatible with arabic? thanks
Hello,
Thank you for your interest in our theme!
The theme has a left-to-right text direction by default. For RTL support, an additional rtl stylesheet is required. If there is a need, our Customization studio can create it for you. To get a quote, please submit a ticket at https://themerex.net/support/ – choose “Get a free quote” category.
Please consider these themes with RTL support:
1 – https://themeforest.net/item/impacto-patronus-petitions-social-activism-wordpress-theme/24141838
2 – https://themeforest.net/item/hope-nonprofit-charity-donations/18634753
3 – https://themeforest.net/item/blabber-allinone-elementor-blog-news-magazine-wordpress-theme/24305542
4 – https://themeforest.net/item/helion-personal-creative-portfolio-wordpress-theme-store/24945497
5 – https://themeforest.net/item/gutentype-gutenberg-wordpress-blog-theme/22486033
Regards.
Hi There. I purchased this template 2 months ago and going to upload them into the File Manager in my Cpanel. As I am a newbie, could you assist me which files to be uploaded?
Hello,
Thank you for choosing our theme!
Please use this guide – http://ekoterra.ancorathemes.com/doc/#installation_via_ftp
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hi there. Can I customize the header in any layout I want? and Can I change the page title image to be different in each page? Thank you.
Pre Sale Question :
I like home 1 Demo .. But i does not want Mobile Menu (three horizontal Line ) in that. I want to use Home 2 Menu , Overlapping on Home 1 Sliders.
Is that Possible?
Hello,
Thank you for your interest in our theme!
The header for Home 1 is easily edited with Elementor. You will be able to switch from Burger to the Default menu layout (like on Home 2) – https://prnt.sc/118a7hh
Regards.
Pre-sale: When are you going to update?
Hello,
Thank you for your interest in our theme!
Currently, we are preparing a new update. But the testing process will take some time. It will be released in a short while. For now, you may use Themerex Updater plugin to update all the bundled plugins: http://ekoterra.ancorathemes.com/doc/#installation_theme_update
In case you experience any difficulties, just submit a support ticket at https://themerex.net/support/ Our Support Team will be happy to help you.
Regards.
Hello, I want to buy the theme, but I just did a final check and I see you have a problem in the homepage template regarding the Ekoterra logo (http://ekoterra.ancorathemes.com/). Please check: https://prnt.sc/10p0eme
The logo is fine, but the settings behind make it look elongate. Is it something that you’re planning to repair in the backend? http://ekoterra.ancorathemes.com/ Also, since the launch, I suppose that the template required some updates and bugs to be fixed. I don’t see this in the template’s update log. Could you please give me more details if it happened or not? Thank you in advance.
Hello,
Thank you for contacting us!
The issue with the logo has been successfully resolved – http://ekoterra.ancorathemes.com/
Please note that the template is fully maintained by Our Team. Each release includes bug fixes, improving theme styles, adding compatibility, etc.
Besides, the package contains Themerex Updater allowing you to update all bundled plugins directly in the Dashboard. Please review the detailed instructions: http://ekoterra.ancorathemes.com/doc/#installation_theme_update
The template comes with 6 months of premium support, which can be extended. Just create a ticket at https://themerex.net/support/, and Our Support Department will gladly assist and guide you. Please rest assured that we will do our best to make you entirely satisfied with our service.
Regards.
Thank you very much for clarifying everything.
Its a great theme. But i have problem to change the logo for mobile header. Its always show the default logo. Appreciated the assistances. Thanks
Hello,
The logo for mobiles is replaced in Customize -> Logo and site identtity -> Logo for mobile header: https://prnt.sc/10amdny These are global options. Each page may have a separate header layout where this logo can be overwritten. Please edit the header with Elementor https://prnt.sc/10amex5 to replace the logos for different devices: https://prnt.sc/10amfs0
Our Tech support team will be glad to assist you with any questions like this, just submit a support ticket at https://themerex.net/support/. Thank you!
Regards
Hello,
I have purchased the theme the go fit theme i have sent the purchase code to you and i am still waiting for the refund exchange deal you promised. waiting for you your kind acknowlegedment on the refund request sequel to our discussion. this is my second message please respond to me.
Thank you!
Hi team. Could you please provide page-speed data as currently on your demo server the results are quite poor. Totally agree this can be different from server to server set-up, but what is the best result you have achieved? If you can provide a detailed reply would be much appreciated.
Hello,
Thank you for contacting us!
Please note that we haven’t optimized our demo site speed-wise, because we wanted to show all the possible features our theme offers – so there’s a lot of content. Website loading time depends on many factors like server response time, image optimization, caching etc.
If you check the demo preview page using Pingdom speed test, it is loaded in 3.68 seconds. – https://prnt.sc/xzaf2v
Please provide your website url in the support ticket at https://themerex.net/support/ right after the purchase. Our team will point you to steps on improving website performance.
Regards.
Pre-Sale: I want to buy, but are there any expecting updates of theme? and when?
Hello,
Thank you for your interest in our theme!
Currently, we are preparing a new update, but the testing process will take some time, and I am not able to provide you with the exact date of the release.
For now, the theme is compatible with WordPress 5.5+. To avoid any issues, all bundled plugins should be updated to the latest version using Themerex Updater plugin included in the package. Please review the detailed instructions: http://ekoterra.ancorathemes.com/doc/#installation_theme_update (please see ‘Update Option 1. Update using the ThemeREX Updater plugin’ section)
Regards.
I cannot activate the theme, support ticket is opened a few minutes ago.
Ok solved it. On the Name field, I should add the TF username.
Hello,
Thank you for you reply.
Should you need any further assistance, please submit your request at https://themerex.net/support/ – we’ll be happy to help.
Best regardsWMPL compatibility it’s comming?
