80 comments found.
prepurchase question is any option to have in search find me from my location?
I just purchased the theme, thank you
Hi,
Thank you for contacting. All assistance will be provided through our Support Center.
Customer service is very important to us, so on weekdays we promise to react to all help questions within 24 to 48 hours (a bit longer over the weekend). You might receive a response from us while we are online extremely quickly due to different time zones. Our time zone is GMT+7.
Regards, The JWSThemes Support Team
| Support Center |
I’m trying to submit a support ticket, but my purchase code is not being accepted. What can i do?
Hi,
Please, find your purchase code and verify Envato Purchase Code . Choose IdealAuto – Car Dealer & Services WordPress Theme category when you open new ticket. https://jwsuperthemes.com/envatoRegards, The JWSThemes Support Team
Hello there, we purchase the theme but notice the prioce slider is not working on mobile, also on your demo version – can you please check?
Hi andrea471,
Please let us know what home or page is not working on mobile. Some home will hide slider for optimize view. This can enable and config from slider setting.
It is hidden to optimize viewing on mobile.
Regards, the JWSThemes support team
HI there, I mean the “price slider” next to the dropdown selctions for cars and model – https://idealauto.jwsuperthemes.com/home
Hi,
Thank you for feedback. We will fix and let you know soon
Regards, the JWSThemes support team
looking forward to the fix so we can do it on our side as well – thanks
Hi,
Thank you for your value feedback. Fixed live site and submit new version to Envato.
Regards, the JWSThemes support teamThere is no Ideal auto Wordpress theme in list of products of JWC Themes. Thats why i can’t ticket to get help.
Hello, im trying to open a ticket for this theme on the support page, but can’t find this theme in the dropdown. There is IdealAuto psd file template available and when I use my purchase code with that, it tells me “Sorry, that purchase code is for a different Envato product.”. Kindly advice
Hi,
Please find IdealAuto – Car Dealer & Services WordPress Theme category, not PSD category.
Regards, The JWSThemes Support Team
Support responding after 1 day. The theme is not all translatable. Many things could not be translated. Also Woocommerce plugin not working with theme properly. Can’t add price range(support don’t want to help me with that). I’ll not recommend it
Hi,
If you have some troubles. Please open the ticket and attach some screenshots for clear. We will check and assist.
All assistance will be provided through our Support Center.
Customer service is very important to us, so on weekdays we promise to respond to all help questions within 24 to 48 hours (a bit longer over the weekend). You might receive a response from us while we are online extremely quickly due to different time zones. Our time zone is GMT+7.
Regards, The JWSThemes Support Team
| Support Center |
Hello,
I liked your theme and i want to buy it, but before doing it, i have a question : For the creation of accounts, is it possible to create two types of accounts: - Customer account for car rental - Partner account for adding rental cars and managing orders
Best regards
Hi,
We confirm you can create two types of accounts: - Customer account for car rental - Partner account for adding rental cars and managing orders
If you need to assist. Please open the ticket after buying.
Best regards, the JWSThemes team
Thank you for your answer
Great
i cannot active theme using Item Purchase Code
Hi,
You don’t need to active theme using Item Purchase Code.
All support will be conducted through our Support Center.
We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekday (a bit longer over the weekend). Due to different timezone, you may get very fast response when we are available. Our timezone is GMT+7.
Regards, The JWSThemes Support Team
| Support |
Hi, I loved your theme, I just have a few questions about language packs, how many can you support, 1- it was made all with Elementor 2- Customers receive notifications when their listings come to an end 3- You can activate chat with seller 4- You are thinking of something app
Hi,
Thank you for interesting.
You can use WPML for your language site. All support will be conducted through our Support Center.
We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekday (a bit longer over the weekend). Due to different timezone, you may get very fast response when we are available. Our timezone is GMT+7.
Regards, The JWSThemes Support Team
| Support Center |
RTL support??
yes, you can use RTL for this theme.
Hello Team,
We are not able to access the theme option.
https://stage.dreamautobuilders.com/wp-admin/admin.php?page=jws_optionThanks
I tried to install the demo content but I keep encountering. Request failed. Error code: 503
Hi,
Please, clear cache and use 1-Click import function again. Please follow the below steps to import the demo data on your website: 1. https://prnt.sc/pkwlo5 2. https://prnt.sc/pkwmki 3. https://prnt.sc/pkwn7l
Please, sure all require plugins installed and activate. If you have some troubles. Please, open the ticket and follow your ticket.
your support is expired, just renew support is enough. Here’s how to do that: https://prnt.sc/xygsm2
Regards, The JWSThemes Support Team
| Support Center |
How to edit filter setting I have already generate ticket waiting for your response
Hi,
Please, open and follow your tickets. This section use for pre-sale.
We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekdays (a bit longer over the weekend). Due to different timezone, you may get a very fast response when we are available; our timezone is GMT+7.
Regards, The JWSThemes Support Team
| Support Center |
No update from your side for 48 hours
Hi,
Sorry for delay reply. Please, follow your ticket. We will check and assist you.
Regards, the JWSThemes support team
I just added a support request for some bugs. please check.
Hi,
Thank you for purchasing. Please, open the ticket and follow your ticket. We will check and assist you.
I need to exchange the slug cars for another one, how do I do that?
Hi,
Thank you for purchasing. Please, open the ticket and follow your ticket. We will check and assist you.
Hi, I’ve raised a ticket in the JW Themes portal yesterday. Please check and revert. Thanks
Hi,
Please, follow your ticket. We will check and assist you.
Regards, the JWSThemes support team
When I delete a photo or modify the product, and I click on update from the wordpress panel, the changes do not take place. Even in the product sheet of the back office, everything is as before. The same thing happens when I enter a new product and try to add photos.
please contact me as soon as possible, or reply to the ticket I already have open.
Hi,
Please, follow your ticket and take a screenshot your trouble and attach. We will check and assist you.
Regards, The JWSThemes Support Team
| Support Center |
Hi, a presale question: can I use your theme bo boats instead of car? I mean: can I custom all the car options, filters and icons?
Hi,
You ca use some features for boat, can custom all the car options, filters and icons.
Regards, the JWSThemes team
How do I translate the vehicle specifications both in the backoffice and in the front? (Make, Model, Body style, ecc.)
I opened a ticket but haven’t received a response yet
Hi,
Please, open the ticket and send some screenshots to us. You can use Loco translate or some languages translate plugin.
Regards, The JWSThemes Support Team
| Support Center |
Hi, can I add (or edit( a listing option?
