80 comments found.
What type of theme you provide to purchase frm themeforest? Just Uploaded the themes & when try to import themes it show errors?
Hello,
Please go to https://jellythemes.ticksy.com/ and create a new ticket there. We are going to fix everything and import the demo data.
hello, i just downloaded this theme. it’s not working. send 42 dollars back to me
Hello,
We are sorry for the delay.
Could you go to and tell us more about what’s not working, so we can help:
https://jellythemes.ticksy.com/How to get my money back ?
Hello,
Can we help somehow first? Could you go to https://jellythemes.ticksy.com/ and create a new ticket, so we can help?
hello what plugins & page builder does this theme come with?
Hello,
WPBakery plugin is included in the theme as well as Slider Revolution.
hello, I am about to purchase your audio player on envato, we have an icecast 2.0 streaming link could you try it and tell us if it works on your player before purchasing? we bought another before and we had a problem with the link compatibility…
https://eco.onestreaming.com:8922/stream https://eco.onestreaming.com:18922/streamThank you in advance.
Hello,
This is not supported, I am afraid.
I see this theme hasn’t been updated since 2019. Does it work with the latest version of Wordpress? Also, is an update in the works?
Hello,
It does. After the purchase please make sure to go to https://jellythemes.ticksy.com/ and create a new ticket with included login info. We will import the demo you like and make sure that everything works like it should.
friend update this my page is not working i will my money back
Hello,
Please create a new ticket on https://jellythemes.ticksy.com/ so our support staff can help.
Make sure to include login info as a private message.
How do I change buy album button text & spotify / links below that text – thanks in advance – i have submitted a ticket on your support
Hello,
Please create a new ticket on https://jellythemes.ticksy.com/ so our support staff can help.
Hello, considering purchasing this but curious does this theme give you the option to change “Discography” to “Releases”? Thank you in advance.
Hello,
You can just translate it through files and Loco Translate plugin.
After the purchase contact us on https://jellythemes.ticksy.com/ with included login info so we can check.
Hi, please update: jQuery.fn.load() is deprecated
Hello,
We are planning on updating the theme ASAP.
Hi How to import demo data please?
Hello,
Please download the documentation from ThemeForest > Account > Downloads > All Files & Documentation > check “Import”.
You can also contact us on https://jellythemes.ticksy.com/ with login info so we can import everything.
Does this theme work on Wordpress 5.7?
Hello,
Yes it does. However, if something will get wrong, please immediately contact us on https://jellythemes.ticksy.com/ with included login info. One of our support staff will check it out right away.
How to remove this pop up on your theme it’s very annoying. Please help!!! And when you click on the “x” it’s doesn’t click off.
Hello,
Please for this type of questions create a topic at https://jellythemes.ticksy.com/ and one of our staff will be happy to assist.
Thank you!
The slider Revolution import doesn´t work. The demo installation is difficult and you lack of information like tutorials for the dezibel theme!!
Hello,
Please for this type of questions create a topic at https://jellythemes.ticksy.com/ and one of our staff will be happy to assist.
Thank you!
Hi,
I can’t translate the chains from the Gallery with Loco Translate.
Please help 
Hello,
Please for this type of questions create a topic at https://jellythemes.ticksy.com/ and one of our staff will be happy to assist.
Thank you!
I have problem with r.slider, when i try to import slider i get error can you check this problem or send my new .zip to my email
Hello,
Could you please create a topic at https://jellythemes.ticksy.com/ for this type of questions and one of our staff will be happy to assist.
Thank you!
I would like to change the text on the black rectangle button from “Buy Album” to “Buy Now”. How do I do that? Yes I created a support ticket already.
Hello,
Thank you for contacting us. Please check the answer from our support stuff on https://jellythemes.ticksy.com/ticket/2039095
I purchased this theme, however I am not sure how to install it and make it look like it shows in themeforest. how can I get help with this, very frustrating!!
Hello,
Could you please create a topic at https://jellythemes.ticksy.com/ for this type of questions and one of our staff will be happy to assist.
Thank you!
I did created havent heard from you guys yet.
Please check our answer https://jellythemes.ticksy.com/ticket/1932228/
And where is the demo for installation?
Hello,
Could you please create a topic at https://jellythemes.ticksy.com/ for this type of questions and one of our staff will be happy to assist.
Thank you!
Does this work with Gravity forms? I purchased another theme but gravity forms doesn’t function properly on there. Contact forms 7+ is not enough for us.
Hello,
Unfortunately, we didn’t test it but it should be ok except the styling will be default and not from our theme.
