23242 comments found.
Hi Team. I have 2 problems that I need your help:
1. I use Elementor plugin but when I select product category in porto products widget the category cannot load. Link: https://i.ibb.co/hVf2F1x/Untitled111.png
2. How can I use the WPBakery Page Builder plugin. I choose to install in the demo but I get an error that this plugin cannot be installed
Hello. I bought my 2nd license to use it on my jogo.com.tr site, but my project name was yobospor.com. I want to use my license at yobospor.com. can you help me?
Hello, @burakdogan00,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
Hello.
Revolution Slider update is failing from porto> plugins, are there any known issues?
Hello, @furnituresuppliesuk,
First of all, please make sure that your theme is updated to the very latest version, and then please go to Porto >> Dashboard and deactivate the theme from there and then again activate the theme with same purchase code, after that please go to Appearance >> Install Plugins and try to update the plugin from there one by one, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
Hello,
Thank you for your guidance,
I deactivated the licence and reactivated it but unfortunately, the update still fails.
This is the site: https://www.pro-fixroofers.co.uk/
Kind regards
Hello, @furnituresuppliesuk,
Ok then can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hi there, I have an issue with the Porto Template Builder. The options to add a Block / Header / Footer are missing. (screen: https://prnt.sc/YH9Tgcp_5bEX)
On my other website (same setup, demo, and settings) everything is still working. (screen: https://prnt.sc/AO22XsG3sYiT) What am I missing here?
Thanks in advance.
Nvm. Solved it by unchecking Speed Optimisation Wizard > Other Minify > Disable Unused Templates Builders.
Sound’s Good!! 
You are the best…
Dear Porto theme team, Thank you for the incredible work. Everything works just fine for many years and I’m a big fan of your theme! But Header and Footer from Templates Builder doesn’t work any more, its just doesn’t show your blocks, self-made or imported ones. Sure I know how to properly setup them, may be the conditions doesn’t work or there is another problem. Please fix it in new versions of Porto theme.
Hello, @johnthedis,
Sorry for the inconviniance but there is no such Bug with our latest version of the theme, the issue must be on your site only, so can you please contact us via our support system with your site WP Admin Login details so that we will check it for you and help you out if possible.
Hi there, I’m having an issue with the popup menu to login It shows the following errors: 1- https://prnt.sc/hUm2gGFZtcZa 2- https://prnt.sc/8MhtswSgA06_ I have added a wild card and allowed ‘Access-Control-Allow-Origin’ to the domain but still happening Help please
I purchased this theme about a month ago. I have sent multiple support queries via item support. Still I didn’t receive any response. I plan to go for a refund, if i didn’t get any response within two days. Its serious for me as I installed the theme on an actively running ecommerce store. Thank you.
1499
Received your response. I have replied for the mail, all the issues I faced while using the theme. Expecting a reply soon.
Hello, @thasneemklry,
I have just confirmed from the support department and they said that they already replied to your support ticket #1499, so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.
Thanks for your understanding.
Hi, i ask you some month ago, in order to customize the choice of the mobile menu as the possibility to have a label text like “menu” or else or a burger menu. Do you have some news ? or maybe a trick css to do it ? THX !
Hello, @alexissatok,
Do you want to place the text “Menu” beside Mobile Hamberger Menu?
Like This: https://postimg.cc/0rnB5VrH
Then please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
#header .mobile-toggle:before {
content: 'Menu';
margin-right: 5px;
}
Yes great but it don’t work, look at here https://froid-pro-service.fr/
Oups sorry yes it works !!!!!! great THX so much
Also can i tell you something ? Look at the website i given you https://froid-pro-service.fr/ , you see the sub menu, if i want to open it i need to click on the arrow, it will be beter to be able to click every where on the first level, cause user doesn’t understand sometimes, and think it’s a bug.
Hello, @alexissatok,
Sound’s Great that your issue is resolved also for the second point, Sorry to say that but this is not possible, because the Parent Menu Item is also linked with any page, So when you click/tap on the Parent Menu Item it will take you to the particular page with which it is linked, So you can not set it as for open the Child Menu/Sub Menu Items or open all the menu items by default when clicked on the mobile hamburger, This requires Customization and if you want our paid Customization services you can contact our Customization team as well.
Ok but a link is a link if i have no sub menu i can click every where and it detect it, so if it’s a submenu it might detct also if i click everywhere… BUT anyway i had speaken with your support, CAUSE i have another PORTO THEME and it do exctly what i want, look at this website i can click every where and it open the submenu. And your support told me that they are going to modify in next update in order to ad it… Look at here : https://la-marianne-du-cbd.com/
can i have mobile menu different than desktop menu? i want people to open the sub menus and see the other sub menu links but when i click it goes to the page instead of opening the sub menus unless i click on the arrow and i cant tell the client click exactly on the arrow! since i bought the theme i hate it and dont know how to fix it and i dont see anything on the documentation, is there any article or comment that i can find the answer?
Hello, @alsettagency,
By default Mobile Menu only took the Main Menu to show on Mobile and this is the default functionality of the Theme.
You can achieve what you want using only a single trick and that is as follow:
1. You have to use the Header Builder Functionality and create 2 Menu’s from Appearance >> Menu, set one as “Main Menu” and the Other as “Secondary Menu”, now you have to use the Secondary Menu to show on Desktop using Header Builder and set Mobile Menu as Main Menu, like this you will have 2 different Menu’s on Desktop and Mobile easily.
AND
Sorry to say that but this is not possible, because the Parent Menu Item is also linked with any page, So when you click/tap on the Parent Menu Item it will take you to the particular page with which it is linked, So you can not set it as for open the Child Menu/Sub Menu Items or open all the menu items by default when clicked on mobile hamburger, This requires Customization and if you want our paid Customization services you can contact our Customization team as well.
Regards, P-THEMES.
What if i just disable the theme menu and use elementor pro to build header? would that cause any problems?
or can i just deactivate menu on mobile and use elementor header for mobile? i have 2 menus setup, one for desktop, second for mobile which the menus are custom link with # so it shows sub menus if click but cant set it up on mobile
Hello, @alsettagency,
We are sorry but we haven’t tested it, please take the complete backup of your site and then try with it.
Regards, P-THEMES.
Hi, In Events list page, the events are listed in descending order. How can i reverse the order so that the event in the closer date displays first?
Is this the file that controls the order? content-archive-event-list.php
Can you provide more help with this?
Hello, I would’nt need support if your Theme would UPLOAD the theme DEMO as I selected. It’ doesn’t look like the demo, it seems broken. Can you help without the support renewal condition? The theme should at least upload and appear as Demo. Thankx
Hello, @uesse,
Can you please share the URL of your site has an issue, so that I’ll check and help you out in solving your issue?
Regards, P-THEMES.
how to change background color of tabs name and text color of tabs name in single product page
Hello, @saifaman,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
.woocommerce-tabs .resp-tabs-list li.resp-tab-active {
color: red !important;
background-color: yellow !important;
}
Regards, P-THEMES.
Hi there, I have a couple of Licences – Can you give me the link to manage the licenses as we have many sites and have lost reference to what sites hold what license. Thanks.
Hello, @whisper,
This is the Reset link, you can manage your licenses here: https://www.portotheme.com/support/reset-sites/
Regards, P-THEMES.
Help – I have blank admin pages after update. Recently updated to WP 6.0 and latest version of the theme but now all areas in the back end show blank pages apart from your Dashboard area. Can’t access plugins, themes or pages. Have sent request via support but no response. Please can you help?
Hello, @joannacraig,
Can you please let me know your ticket number so that I’ll ask from the support department, to check it as on top priority.
Regards, P-THEMES.
1344 – I have had a response now but not resolved yet.
Hello, @joannacraig,
I have just confirmed from the support department and they said that they already replied to your support ticket #1344, so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.
Thanks for your understanding.
Regards, P-THEMES.
Apologies – it was just because I had submitted a ticket and it took a while for a response. But we’re all sorted now and grateful for your assistance! 
Great! Thanks for the confirmation 
how can i get agency license
Hello, @cecobaba,
First of all, thanks for showing your interest in Porto WordPress 
There are 2 possible licenses Envato provides: https://postimg.cc/yJGgbtmM you can read more about those licenses here: https://themeforest.net/licenses/standard and furthermore you can contact Envato for it as well: https://www.envato.com/contact/
prices are too high. I want to pay as the site sells. It seems that we will not find a middle ground. I think it’s on sites that I will use without a license. If you want to help, you can contact me.. ablak36@hotmail.com
Hello, @cecobaba,
Sorry to say that but there is no such policy, we and you have to follow the Envato policy.
Regards, P-THEMES.
I need to use it without license. dollar is very high. If you can give it with 50% discount, I can buy it as per site. I can’t get any other license. I will install without a license. All demos are already available. Normally I don’t need a license. I want you to win while I win.
Hello, @cecobaba,
Sorry to say that but this is not possible and there is no such policy, so please try and understand, this is against Envato policy.
Regards, P-THEMES.
then there is no problem in using the theme without license
Hello, @cecobaba,
You can not use the theme without license activation.
Regards, P-THEMES.
Good day,
Porto Functionality plugin is crashing my client’s website.
I disabled plugins to discover that only Porto Functionality plugin caused the website to display an error below
There has been a critical error on this website. Please check your site admin email inbox for instructions.
The theme and plugins are up to date.
I also deleted the old Porto Functionality plugin, in order to install the new one from the porto setup wizard, but while installing the critical error displays.
Please, how can this be resolved?
Thank you
I have seen the issue. It is a conflict with Porto Functionality plugin and WPBakery Page Builder.
Both plugins cannot be activate at the same time.
Plugin versions are 6.9.0 WPBakery Page Builder and 2.3.2 for Porto Functionality.
I have also tried using 6.8.0 and 6.7.0 of WPBakery Page Builder with Porto Functionality but still not working.
Please, how can this be resolved?
Thank you
I downgraded to Version 2.2.1 for Porto Functionality and I am using WPBakery Page Builder Version 6.9.0 and the website is loading fine.
So the issue is with the update of Porto Functionality plugin
Theme Version: 6.3.3 PHP version: 7.2 I am using the Parent theme with my Customization Wordpress Version: 6.0
Hello, @eoriaifo,
That might be the reason, can you please change your PHP version as 7.4 and try again and let me know the result.
Regards, P-THEMES.
Good day.
You are right, the issue was with the php version. I changed it to 7.4 and the website is loading with the latest version of Porto Functionality plugin.
Thank you
Sound’s Good!! 
Hello! I bought the Porto | Multipurpose & WooCommerce Theme license and created a website, but did not use the WooCommerce tool on it. Now I want to move this site to another domain and hosting. Do I need to buy the same new license for $59 to make it work? Or can I buy this Porto – Multipurpose Website Template theme for $16 and all the settings will be transferred without any problems? https://themeforest.net/item/porto-responsive-html5-template/4106987 I don’t plan to use WooCommerce. Thanks.
Hello, @firecompro,
If you want to use the Theme on WordPress then you have to purchase this one: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/reviews/9207399
And if you want to use the theme on HTML, then you can go with this one: https://themeforest.net/item/porto-ecommerce-shop-template/22685562?s_rank=7 It is a Custom HTML template and you have to change all the things in the core files.
Do all the demos have the version in Elementor installable?
Hello, @workwsa,
First of all, thanks for showing your interest in Porto WordPress 
You can check all our pre built demos here: https://www.portotheme.com/wordpress/porto_landing/demos_overview.html and on that URL you have to choose “Elementor” filter and you will be able to see all the demos with Elementor possibility: https://postimg.cc/rKsdMhKQ
Is it possible to add items to cart and then submit cart information as a form instead of going to checkout?
Hi, We have a little problem when download the Business Consulting 3 demo with bakery.
All is good except the header who doesn’t show. On your site it’s look like a template builder but on our side we don’t have a header template (but we have the custom Footer).
Do you know what we can do to solve this ?
Hello, @webprintservices,
In that demo, we have made the header using Custom Header Builder with Porto builder, so please make sure that you have set the Header Type as: “Header Builder in Porto Template builder” as shown in this screenshot: https://postimg.cc/tZmVHZj0
And also please make sure that you have that Custom Header under Porto >> Template builder >> Header: https://postimg.cc/Mn85L457
And you have to check the condition as well by editing that Custom Header: https://postimg.cc/xcPFvtsY
hi,
Thanks for your answer !
The problem is we don’t have that Custom Header under Porto >> Template builder >> Header: https://postimg.cc/Mn85L457
Is that possible for you to send the content of this block ? we don’t want to run again the demo installation process …
we really want to save time, can’t you just send us the plain text, css and JS of this header block …?
Hello, @webprintservices,
Here is the Code:
[vc_row content_placement="middle" wrap_container="yes" no_padding="yes" el_class="custom-header-top z-index-1 position-relative"][vc_column width="1/2" el_class="w-100 w-md-40pct w-xl-100pct"][vc_raw_html el_class="mb-0 custom-icon"]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[/vc_raw_html][/vc_column][vc_column width="1/2" el_class="d-flex align-items-center w-md-60-right w-100 w-xl-100pct"][vc_custom_heading text="Mon - Sat 9:00am - 6:00pm / Sunday - CLOSED" font_container="tag:h5|font_size:12.6px|text_align:left|color:%23212529|line_height:24px" use_theme_fonts="yes" font_weight="600" letter_spacing="0" el_class="ms-auto mb-0 m-r-md d-none d-md-block"][porto_hb_social icon_size="16.8px" icon_border_spacing="48px" box_shadow="horizontal:px|vertical:px|blur:px|spread:px|style:none|"][/vc_column][/vc_row][vc_row content_placement="middle" wrap_container="yes" no_padding="yes" is_main_header="yes" el_class="custom-header-main"][vc_column][porto_hb_logo][porto_hb_menu location="main-menu"][vc_btn title="Contact Us" skin="dark" btn_fs="15.4px" btn_fw="600" btn_ls="0" link="url:https%3A%2F%2Fwww.portotheme.com%2Fwordpress%2Fporto%2Fbusiness-consulting3%2Fcontact-us%2F|title:About%20Us" el_class="mb-0 custom-btn-style-1 m-r-lg m-l-sm d-none d-lg-block" btn_px="20px" btn_py="8px"][porto_hb_search_form popup_pos="left" toggle_color="#212529" toggle_size="15.4px"][porto_hb_menu_icon][/vc_column][/vc_row]
And here is the Custom CSS:
/* Header Top */
.custom-icon i { font-size: 25px; color: #fff; }
.custom-header-top-nav-background { position: relative; font-size: 13.86px; letter-spacing: -0.5px; }
.custom-header-top-nav-background>li>span { padding: 5.5px 10px; }
.custom-header-top-nav-background::before { content: ''; position: absolute; top: 0; right: 0; width: 100vw; height: 100%; transform: skewX(-25deg); z-index: 1; background: #f04c23; }
.custom-header-top .row { flex-wrap: nowrap; }
.custom-header-top-nav-background::after { content: ''; position: absolute; top: 7px; right: -7px; width: 100vw; height: 100%; transform: skewX(-25deg); z-index: 0; background: #f79a82; }
@media (min-width: 768px) {
.w-md-40pct { width: 40% !important; flex: none; }
.w-md-60-right { width: 60%; flex: none; max-width: 60%;}
}
@media (min-width: 1200px) {
.w-xl-100pct { width: 100% !important; max-width: 50%;}
}
/* Header main */
.custom-header-main { border-bottom: 1px solid transparent; }
#header.sticky-header .custom-header-main.change-logo .logo img { transform: none; }
#header.sticky-header .logo { max-width: 162px; }
#header.sticky-header .custom-header-main.sticky { border-bottom-color: rgba(234, 234, 234, 0.5); box-shadow: 0 0 3px rgba(234, 234, 234, 0.5); }
#header .custom-header-main .container, #header.sticky-header .custom-header-main .container { display: block; min-height: 1px; }
.custom-header-main .main-menu { margin-left: auto; }
.custom-btn-style-1 { position: relative; transition: ease transform 300ms; }
.custom-btn-style-1 > a, .wpcf7.custom-btn-style-1 { position: relative; z-index: 1; }
.custom-btn-style-1 a:before, .wpcf7 .custom-btn-style-1::before { content: ''; position: absolute; top: 0; left: 0; width: 100%; height: 100%; background: #212529; opacity: 0.7; border-radius: inherit; transform: translate3d(5px, 5px, 0); transition: ease transform 300ms; z-index: -1; }
.custom-btn-style-1:hover { transform: translate3d(2.5px, 2.5px, 0); }
.custom-btn-style-1:hover a:before, .wpcf7 .custom-btn-style-1:hover::before { transform: translate3d(0, 0, 0); }
#header .searchform-popup { margin-right: 0; }
#header .searchform-popup .search-toggle:hover { color: #f04c23; }
#header .searchform-popup .search-toggle { width: auto; }
#header .fa-search::before { content: "\e090"; font-family: simple-line-icons; }
#header .main-menu>li.menu-item { margin-right: 2px; }
.mega-menu .narrow li.menu-item>a { padding-top: 6px; padding-bottom: 6px; }
@media(max-width: 991px) {
#header .searchform-popup { margin-left: auto; }
.custom-header-main { padding: 33.5px; }
#header .custom-header-main.sticky { padding: 23.5px; }
.w-md-60-right h5 { font-size: 10.2px !important; }
}
@media(max-width: 767px) {
#header .share-links { margin-left: auto; }
}
@media (max-width: 400px) {
#header .share-links > a {
height: 38px;
line-height: 38px;
width: 38px;
}
}
Amazing ! Thanks a lot !
You’re Most Welcome!!