Hi,

Please note that It is not us who have the influence over the validity of your support period – our support site gets the info about the validity from ThemeForest’s API and they have the rules which we can not influence – https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

What we can do is to answer the unanswered questions from your existing support ticket here – for any future support requests you will need to purchase the support extension.

Can you please tell us what remained unanswered?

Thanks in advance.

Kind regards,

BoldThemes team

it is bellow. Where can we edit the hight of the header for portfolio page? It si huge

Hi,

There is no out of the box option within the theme to achieve that.

But you can do it by adding few lines of custom css.

In order to control the height on Portfolio landing page you can add the following css:

.page-id-901 .btPageHeadline .bt_bb_port {
    padding-bottom: 4em !important;
    padding-top: 4em !important;
}

on single portfolio pages, you can use the following:

.single-portfolio .btPageHeadline .bt_bb_port {
    padding-bottom: 4em !important;
    padding-top: 4em !important;
}

Please adjust the numbers according to your needs.

Kind regards,

BoldThemes team

Hi,

Thanks for the purchase.

This is the excerpt of the specific page / post – please refer to the following article for details: https://boldthemes.ticksy.com/article/9372/

Should you need additional support in the process of customization, please submit a ticket at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to assist you.

Kind regards,

BoldThemes team

Hi,

Thanks for the purchase.

Can you please submit a ticket at our support site – https://boldthemes.ticksy.com/ with the url of the page you are referring to and wp-admin credentials and our support team will be glad to to take a closer look at the current setup and assist you.

Thanks in advance.

Kind regards,

BoldThemes team

the height of the portfolio page, where can be edited? I have an open ticket of this issue and you close the support.

Hi,

Please note that It is not us who have the influence over the validity of your support period – our support site gets the info about the validity from ThemeForest’s API and they have the rules which we can not influence – https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

What we can do is to answer the unanswered questions from your existing support ticket here – for any future support requests you will need to purchase the support extension.

Can you please tell us what remained unanswered?

Thanks in advance.

Kind regards,

BoldThemes team

Hi, you can try this custom CSS:

.btBoxedPage .btPageWrap {
    max-width: 1600px; /* modify max-width as needed */
}

Solved. It was a cache issue.

and it also appears when I hover over buttons

Hi,

We are not aware of the proper way to do this, although you can try using the following: https://wordpress.org/plugins/hide-titles-on-hover/ It might do the job in satisfactory manner.

Kind regards,

BoldThemes team

Hi,

There is this hack as well – https://savvyify.com/how-to-remove-title-tooltips-from-wordpress-with-jquery-on-hover-fast-and-easy-tutorial/

Kind regards,

BoldThemes team

Hi,

Can you please tell us in more detail what issues are you experiencing with php 8.0?

Kind regards,

BoldThemes team

Hi,

Can you please tell us which version of the theme are you currently running, which version of the Addison plugin and which version of the Bold Builder plugin?

Kind regards,

BoldThemes team

Thank you

Theme: 1.3.7 Bold Builder 1.9.4 Addison Plugin 1.3.7

Hi,

We were unable to recreate the issue in our local environment with the same setup.

Can you please clear your browser cache – it might be that you are pulling the cached version of Bold Builder JS which causes the issue.

If the problem persists after you clear the browser cache, please send us wp-admin credentials and the site url using the contact form on our profile – https://themeforest.net/user/boldthemes (bottom of the right hand sidebar) so we can take a closer look at the issue.

Kind regards,

BoldThemes team

Hi,

Can you please tell us which versions of:

1. Addison theme

2. Addison plugin

3. Bold Builder plugin

are you currently using?

Thanks in advance.

Kind regards,

BoldThemes team

Hi,

The content of the footer is defined by the content of the static page referenced on Appearance > Customize > Header & Footer, Footer Page field.

On the other hand here is how the Setting generally work

The settings in the Appearance > Customize panel are global, meaning that they influence every page on the site by default. On the other hand, you have an option to override these settings on a per page basis. If you take a look at the bottom of the page edit form, you will notice the Override Global Setting part in Settings Section – here you can override global settings for every page.

You probably have a Footer Page override set on the Cottage Home. and it overrides the global setting for all pages.

If you remove it, the Cottage Home will have the same Footer as any other page on the site.

Kind regards,

BoldThemes team

I thank you very much for your answer. It was helpful for me to manage future settings. But I think I described the problem not in the right way. I noted this now. I was talking about the custom fields on a single project. They appear like a sidebar, but this is not the really sidebar. So: the single portfolio text should be full width, without the custom fields beside.

Hi,

The easiest way to sot this out is to add the following Custom CSS to Appearance > Customize > Additional CSS panel:

.btPortfolioSingle.btPostSingleItemStandard .btArticleContent .btArticleSuperMeta {
    -webkit-flex: 1 1 100%;
    -ms-flex: 1 1 100%;
    flex: 1 1 100%;
}

.btPortfolioSingle.btPostSingleItemStandard .btArticleContent .btArticleContentInner {
    -webkit-flex: 1 1 100%;
    -ms-flex: 1 1 100%;
    flex: 1 1 100%;
}

.btPortfolioSingle.btPostSingleItemStandard .btArticleContent {
    display: -ms-flexbox;
    display: -webkit-flex;
    display: flex;
    flex-direction: column;
}

.btArticleSuperMeta dl{
display:none;
}

Kind regards,

BoldThemes team

Works perfectly! Thank you so much. Time for a five star rating…..

Hi,

Can you please tell us which password are you trying to reset?

Kind regards,

BoldThemes team

Hello, my support password reset link

Hi,

We have manually reset the password and sent the new one to your email.

Kind regards,

BoldThemes team

Hi,

Please try adding

.wpcf7-form .ajax-loader {
    position: relative;
    width: 24px !important;
    height: 24px !important;
    margin-top: 10px !important;
}

to Additional CSS panel of Appearance > Customize

It should do the trick.

If you need any additional support in the process, please submit a ticket at our support site – http://boldthemes.ticksy.com/ and our support team will be glad to assist you.

Thanks in advance.

Kind regards,

BoldThemes team

Now i’m getting this error on my widget page in admin The “bt_bb_icon_widget” block was affected by errors and may not function properly. Check the developer tools for more details.

Also how can i change the color of the copyright section alone. I have some pages where i set as white theme but i want dark themed footer.

Hi,

Can you please leave a ticket at our support site – https://boldthemes.ticksy.com/tickets/ with wp-admin credentials so our developers can take a closer look at your current setup and try to pinpoint the cause of the notice?

Also, please leave the print screen of the notice so we can locate it.

Thanks a lot in advance.

Kind regards,

BoldThemes team

Hi,

Thanks for the purchase.

The theme installation and demo import are two separate procedures. After you install the theme, you need to import demo content. Please refer to the theme documentation for all the needed steps (Getting Started Section): https://documentation.bold-themes.com/addison/getting-started/

Should you need any additional assistance in the process, please submit a ticket at our support site – http://boldthemes.ticksy.com/ and our support team will be glad to assist you.

Kind regards,

BoldThemes team

Hi,

Are you using some sort of SEO related plugin?

Kind regards,

BoldThemes team

Hi Yes… I try to check if that is the problem Thank you

Hi,

Thanks for the purchase.

If you edit the slider element, you will notice the properties called Navigation arrow size and Dots navigation. Both of these properties can be set to No arrows / Hide which will remove the navigation.

In addition you can do this via custom CSS as well, you can add

.slick-arrow {
    display: none !important;
}

To Appearance > Customize > Additional CSS panel.

Should you need any additional help in the process, please submit a ticket at our support site – http://boldthemes.ticksy.com/ and our support team will be glad to assist you.

Kind regards,

BoldThemes team

i’m referring to the arrows around ‘step 1’ step2 step 3. (around the 4th section of the page) My content is longer so it sort of distorted the position of the arrow

Hi,

If you take a look at the structure in the Bold Builder, you will notice one row above and one row below the row holding the step elements.

Each of these two rows have two columns – one of the columns holds the image element with the respective arrow image.

So you can remove these two rows or image elements as needed.

Should you need any additional help in the process, please submit a ticket at our support site – http://boldthemes.ticksy.com/ and our support team will be glad to assist you.

Kind regards,

BoldThemes team

Hi,

Thanks for contacting us.

Addison is not compatible with Elementor.

Kind regards,

BoldThemes team

Hi,

Please make sure that you update the theme to the latest version – 1.3.0

Updating the theme should resolve the issue with the portfolio grid filtering.

Kind regards,

BoldThemes team

Hi,

Can you please provide the url of the page with the map?

Thanks in advance.

Kind regards,

BoldThemes team

Hi,

Please send us wp-admin credentials to info@bold-themes.com and we will escalate the issue to our developers.

Kind regards,

BoldThemes team