1003 comments found.
I can’t change the left side bar header image. Thank you!
Welcome back to us.
To effectively assist you with your inquiry, please contact our support team here:
https://themeforest.net/item/pixwell-modern-magazine/24689900/support
Our support team will gladly assist you.
Hi, Where can i ad the ad sense code to the theme? I am trying to find the body part of the theme but cannot find it.
Hi,
You can refer to the documentation below:
https://help.themeruby.com/pixwell/category/advertising/
If not, please contact our support team and will be more specific about the ad type and positions. We will be happy to assist you.
Hi,
It seems that our email could not delivered to your inbox. Could you please check the email address setting?
Hi that email is no longer working and i dont know how to change it here.
Also, at the very bottom of the page right before the footer a black horizontal box shows saying “Unable connect or images not found, Please try to use the token method.”
How can i remove that?
I’m also having trouble adding the menus to the mobile drop down. Can you help with that as well. It just shows the social icons.
Hi,
You can edit the email, please refer to the documentation:
https://help.market.envato.com/hc/en-us/articles/7133766921113-How-do-I-change-my-email-address.
After then, please contact us so we can help you. If not, you can contact us via this email:
themeruby@gmail.com
I need to change the logo link. How do you set it up, please? Unfortunately, the https://wordpress.org/plugins/smntcs-custom-logo-link/ plugin does not work with this template. Thank you.
Hi,
To effectively assist you with your inquiry, please contact our support team here:
https://themeforest.net/item/pixwell-modern-magazine/24689900/support
I do appreciate the hard work that you put into this theme. I also appreciate the help that you gave me when I have needed it.
But this this a DARK MODE BUG that you don’t want to fix. It’s past six months since I bought it and I went as far as recording videos to show you how that WHITE FLASH on dark mode really hurts the eyes and might chase away visitors.
You promised that you’ll fix it on the next update but you haven’t and neither are you showing any commitment to fix this bug!!!
I don’t know why you would dedicate time to develop new Pixwell Templates and not take care of AN ANNOYING BUG!!!!
Here’s is a quick fix if you care to do it https://zwbetz.com/fix-the-white-flash-on-page-load-when-using-a-dark-theme-on-a-static-site/Please commit to fix this bug!!!
Hello,
Our themes use Localstorage instead of the cookie to implement the dark mode. This will help the cache plugins can serve a static zip file for customers immediately and help you to reduce server usages and increase site speed.
However, you may get white flickering on page load if the script is optimized by 3rd party plugins and load late at the footer.
There are only way that switching to use cookie and serve the dark mode at the server side. This will also take more hosting resource.
Regarding your solution: it isn’t help at all in our case, you will also see a white background longer than if you apply these code.
Our developer have an version support for the cookie mode to prevent this issue. However, our team has not released it yet. If you are interest in. Please contact the support team, we will be happy to assist and add it to your website.
BTW, your rating is really unfair for us after our support team provided best support and helped you with a lot customization although your support is expired.
Thank you for your understanding and we hope you can improve that rating.
Hello,
First of all, I have openly stated that your theme is awesome and I love it. Second, I have also lauded you for helping me with customizations and partially offering some help even when my support has expired.
Now to the real issue.
I have complained about dark mode issue for almost SIX MONTHS now. At first, you downplayed it and acted like you’re unaware. I was forced to record videos to show you the issue.
From there, you told me that your developers will investigate and fix the issue IF THEY FIND ANY! In other words, you didn’t express any goodwill to fix that terrible white/dark flash bug.
From your response above, you’ve said that your developers have a solution that’s yet to be pushed to the end users of the theme. Why wouldn’t you tell me about it and asked me if I was willing to try it out? I have sent reminders to you to fix the issue almost every month.
This is a bug that I found with the theme and reported it when my support was active; hence, I do have the right to demand for a fix regardless of whether my support is active or not.
There were other bugs that I reported to you but I decided to ignore them since some I could do without the affected features while others I managed to find alternatives. But I chose not to let go of the dark mode issue.
I will edit my review once this issue is fixed. I tried to give you guys time to commit to fixing it but all that landed on deaf ears.
Let me contact your support and see what you’ll do about it.
Thank you
I’m sorry about my initial rant.
I was just angry and thought you had ignored the issue. But you’ve gone all the way to show me that you care about your customers and you’ve been working hard to fix the issue.
I thank you so much for all your efforts, patience, and care.
Thank you very much for your kindness, we really appreciate it.
I am between Pixwell and Foxiz. I want to know two things about this theme.
1) Pixwell has Foxiz’s “jobtitle” function inside post ( https://prnt.sc/2CECJ0aot2dg )? I did not find any demo with it.
2) This sidebar function ( https://prnt.sc/-b8Fh2BDwwzl ) can be edited for each single post?
Hi,
Thank you for your interest in our themes.
Foxiz and Pixwell support all those features. You can edit the sidebar for each post. ,
I have upgraded to version 1.0 and am seeing some UI bugs.
- Header menu does not display properly - Affects all hierarchies that use list tags in articles
Hi,
Please ensure that the Pixwell core is updated after updating the theme.
To effectively assist you with your inquiry, please contact our support team here:https://themeforest.net/item/pixwell-modern-magazine/24689900/support
Our support team will gladly assist you.
I have updated the Pixwell core.but this problem is not solved.
To effectively assist you with your inquiry, please contact our support team here:
https://themeforest.net/item/pixwell-modern-magazine/24689900/supportHello Pixwell Team,
It’s almost the end of May.
Any update coming?
Hi,
Thank you for your attention.
Due to the heavy workflow so our developer team cannot release the new update in the last week.
Our developer team is working to complete the new update on will release in tomorrow.
Also, we will release a some new demos in this month.
Pls my support expired and I purchased this long time ago, this is one of the features I saw before purchase (related post inside content) but can see that, so I discovered you will have to put it your self using shortcodes but am not familiar with this at all, how to I start by adding this shortcodes? [rb_related title=”Also in This Issue” total=”2”]
This is the how is showing on my site after I input the shortcode in my posts https://prnt.sc/OUhxP0twHtJA
Hi,
Welcome back to us.
It seems the shortcode has been added to a wrong section. To effectively assist you with your inquiry, please contact our support team here:
https://themeforest.net/item/pixwell-modern-magazine/24689900/support
Our support team will gladly assist you.
Regards,
My support has expired, I was not using this like that, but I have decided thou my support has expired, can you help me explain where I will add the short code since your documentation was not clear to me on that
Hi,
Yes, please contact the support team, I will ask for the support team to help you in this matter.
Regards,
Hello,
I’m encountering a problem when using JavaScript Delay. The the JS for the menu hamburger and dark mode don’t execute.
Can you kindly tell me which JS for two to exclude from JS Delay? I know my support has expired but I really need this little favor.
Kindly help me know the JS files to exclude.
Regards
Hi,
Welcome back! Some JS functions need to delay to wait the browser and images loaded.
This is not a problem and will not affect to Core Web Vitals. You can enable JS defer. Please take a look documentation here:
https://help.themeruby.com/pixwell/optimizing-your-site-speed-and-google-pagespeed-insights/
Feel free to contact our support team if you have any questions.
Regards,
Thanks for your reply.
I wish not to use Defer but Delay and exclude some functions that are affected.
If you do a page speed test, JavaScript Async/Defer affects page performance on mobile phones so bad on posts on your theme.
Using Delay boosts performance to exceptional levels. The downside to it is it stops any JS execution until a visitor interacts with the specific element on the page.
In this case, you’ll have to click/tap on the menu button at least two times for the JS to be activated. Same applies to dark mode.
That’s why I wish to exclude the the two from JS delay.
I’m really begging you for this small favour. Kindly tell me the JS to exclude for the hamburger menu and dark mode.
No response?
Hi,
Sorry for the late reply due to the different timezone.
To effectively assist you with your inquiry, please extending your support and contact our support team here:
https://themeforest.net/item/pixwell-modern-magazine/24689900/support
Our support team will help you to make a custom child theme and remove any function you would like.
Regards,
Hello,
Thank you so much for your response via mail. I do appreciate the help you’ve given me despite my support being expired.
Regards
Hi, I think this theme needs to be updated. because this theme conflicted with many incompatible plugins.
Hi,
Thank you for your attention. Our team is working on new version and will release it soon.
The theme is working fine. So if you have any issues. Please contact the support team. We will be happy to assist.
Regards,
Hello, i can not see the news demo on import page. Am i missing something?
Hi,
Please contact our support team, we will help you in this matter.
https://themeforest.net/item/pixwell-modern-magazine/24689900/support
Regards,
Hey guys, hope you’re doing well. I have two licenses from you, amazing theme.
I noticed something, the pagination doesn’t work well when I use the Latest Blog Section (enabled) from the home page. When you press number 2 it goes to page 2 but number one is greyed out also the previous button doesn’t show up. It is not possible to navigate to the other pages except the last one.
On archive & search page all work as expected, the issue is only on index blog.
Do you have a fix for that?
All the best, Stephen
I created a page called Blog and assigned it as the posts page. On that page, the pagination works well. The Latest Blog Section is the only buggy one.
Yep, the problem comes from the Post Offset feature. If I remove any post offset, the pagination works fine. Can you please fix this? I would like to use posts offset too.
Hi,
Welcome back to us.
To effectively assist you with your inquiry, please contact our support team here:
https://themeforest.net/item/pixwell-modern-magazine/24689900/support
Our support team will gladly assist you.
Regards,
This is not a support request. This is a bug that needs to be fixed.
I want to believe your response is an automatic one. Please don’t put me to extend my support for what? For you to check a bug?! Wow, you’re amazing.
Hi,
Thank you for your attention.
Because we are providing support via email, so please contact the support team. We will look for this issue and help you to solve it,
Regards,
is there any reason why custom css not working in my site?
when I’m adding any custom css, it’s not working.
Hi,
Please ensure that the added code correct.
Please contact us via the support URL. So our support team will look for the issue for you.
Regards,
Please add Pixwell theme for Wedding Invitation Landing page support to elementor
Hi,
Thank you for your interest in this theme.
If you bought this theme, the support team will assist and help you to setup this demo with Elementor.
Regards,
Waiting for an update. Hope to see some enticing features. Also, I hope to see the flashing white background when pages load in dark mode is fixed.
All in all, it’s a beautiful theme.
Hi,
Thank you for your kind feedback.
Yes, We will release a big update for this theme in the next month.
Regards,
Awesome! Can’t wait to see what’s in store.
Thank you.
We will try our best to release it soon.
Regards,
Hi, I’ve been getting this error since updating to new pixwell version, all plugins up to date
Deprecated: _register_controls is deprecated since version 3.1.0! Use Elementor\Controls_Stack::register_controls() instead. in /home3/correcw5/public_html/kayshowuniversity/wp-includes/functions.php on line 5323
Hi,
Welcome back to us.
To effectively assist you with your inquiry, please contact our support team here:
https://themeforest.net/item/pixwell-modern-magazine/24689900/support
Our support team will gladly assist you.
Regards,
A big bravoooo to the author of this theme. I am amazed by what i saw.
The entire design is just splendid and superb. However, i have a small worry which needs clarification.
Is there any possibility of disabling the left sidebar where the scrolling social media is showing to make the post view layout large?
If this is possible or it can be tweaked please kindly respond as this will enable me to purchase the theme right away.
Regards.
Hi,
Thank you for your kind feedback. We appreciate it.
The left shares sidebar in the single can turn off via a button in Theme Options. No need coding request.
Regards,
Is there a system for users to leave reviews? For example, user leaves a review and Google can detect how and display the food recipe ratings on the search results page?
In looking at the comments section but I’m not seeing ratings in your example
Hi,
Sorry for this confusion, we mentioned a wrong item.
You can refer to this URL below:
https://tf01.themeruby.com/gadget/2019/12/09/iphone-11-pro-max-is-now-top-rated-phone-by-consumer/#comment-142
Regards,
hi pixwell team i am your regular user since in this industry, but now a days i am facing a error after changing the theme layout , now i am not able to post anything on my blog site whenever i click on post buton it throw an error
“Updating failed. Sorry, you are not allowed to assign the provided terms.”
Please look into this matter need your assistance
Hi,
Welcome back,
We are not sure about your issues because your item hasn’t any string as you mentioned.
Have you try manually update method?
To effectively assist you with your inquiry, please contact our support team here:
https://themeforest.net/item/pixwell-modern-magazine/24689900/support
Our support team will gladly assist and help you to solve issues.
Regards,
Hey. I noticed that this theme uses different sized feature images for each block. Is there a size that can be used for all blocks? Please Let me know.
Hi,
If you purchase this theme, we will happily assist you in this matter.
Regards,
