Hello,

please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will take a look.

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Hello,

The regular license covers one theme installation for one purchase code. Therefore, if you used the purchase code on one installation, you need to deregister it first in order to use it on another installation.

You should know that you can now easily deregister your purchase code via our Help Center by following instructions from this article.

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Hello,

Thank you for contacting our support.

Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe. Also, please note that our support management system is sorting requests by the latest requester update, so if you send a new message in the same request, that request gets pushed down the queue.

We’ve checked and we see that your ticket was updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.

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Hello,

We are constantly working on updating all our themes.

The current version of the theme is compatible with the latest version of WordPress and with PHP 8.2.

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Hello,

Thank you for reaching us!

You can use the theme on your local installation, and when you want to move it to live domain, you should just deregister your purchase code from the localhost installation and register it on live domain.

If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.

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Hello,

We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.

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Hi there,

Newer WooCommerce versions had some changes in the HTML structure of the product single gallery and there is a CSS fix for this which our support agents can provide you.

We would appreciate it if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.

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Hello,

Please contact us through this email, include your purchase code in the email, and our support agents will provide you with the css fix for this.

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Hello,

When it comes to creating a multi-language websites using our themes we recommend checking article in this link.

If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.

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Hello,

The current version of the theme is compatible with the latest version of WordPress.

If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.

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Hi there,

Thanks for writing in! The theme will be updated as soon as possible and you can check our themes change log always. If you have purchased the theme you will for sure be notified once theme update is released.

Thank you.

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Hi there,

Thanks for writing in! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi, where is the support request form in your Help Center?

I logged in but the form is not present. I have a problem on the Shop page.

Thank you

Hi there,

You can access it form here https://qodeinteractive.com/submit-a-request once you are logged in.

We hope this helped.

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Hi there,

We are sorry to hear this but we do see that your request is responded and our support team will be more than willing to help with any issue you encounter, so please continue the conversation with our support team.

Thanks.

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Hi there,

Thanks for writing in! We do not have any testing environment unfortunately but you can always check our themes documentation as well as ask us here any presale question you have.

Thank you.

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Hi there,

Thank you for reaching us!

Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks

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Hi there,

You can use the theme on local installation but please note that it is necessary to deregister the theme before uninstalling. You should know that you can now easily deregister your purchase code via our Help Center by following instructions from this article – Deregister Qode Interactive themes via the Help Center.

Also, please take a look at the following helpful article.

Do let us know if you have any additional questions.

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Hi there, Thanks for writing in! There is only an option to display the ratings on the single product page.

Thanks for understanding and if you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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ok grazie mille sono già riuscito. Inoltre volevo chiedere: all’interno del tema è possibile avere la ricerca in alto a destra? grazie

Non esistono i filtri per ricerca?

You’re welcome!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center and include your website URL and one of our support agents will assist you. Thank you.

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Hello,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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Hello,

Thank you for reaching us!

Navigate to Appearance > Widgets > open Header – Area One and remove the Lucent Side Area Opener widget (see this screenshot).

If you have additional questions, please submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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Thansk a Lot

You’re welcome!

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