125 comments found.
Hi, would you be able to provide ZIP packages with latest versions of those: -Advanced Custom Fields PRO -ShadePro Helper As when we try to update them, we get “The plugin is at the latest version.” and it’s not true. Thank you!
Hi, did you get a response from our support team already?
No, your support page shows “Page not found” for me so I only left the comment here. Please advise.
Hi, not sure why did you get that error! Kindly create a support ticket from here: https://finestdevs.com/support/
For saving time, kindly mention you purchase key there. We will get back to you as soon as possible. We are unable to share these kind of solutions in a public comment.
Hi, why my main menu is duplicated, can you help me please? https://geniapp.cl thanks
Hi, i can´t import pages, menu and content? help me please
Hi, kindly create a support ticket from this page: https://finestdevs.com/support/
One of our agents will look into it and solve it as soon as possible. Thank you.
Hello, I downloaded the new version of the template and now I get the virus alert message
virus so the upload was canceled: Sanesecurity.Foxhole.JS_Zip_17.UNOFFICIAL FOUND
Hi, we can ensure you that our file doesn’t contain any virus.
If you are using any antivirus software, please disable it if you are still facing the same issue. Or, you can redownload the file from Envato and unzip again.
If you still face this issue, kindly send a support request from https://finestdevs.com/product-support/
Can I rename theme folder name?
Hi , is this theme support rtl ( arabic language ) ? thanks
Could you please update Advanced Custom Fields PRO? There’s a vulnarabitlity in Version 5.10.2. Thank you
Hi,
To update the ACF Pro, please deactivate and delete the ACF Pro.. then reinstall the plugin from Appearance > Install Plugins > Advanced Custom Field Pro. There you will get the latest version of ACF Pro.
Thank you for your fast reply. That worked like a charm.
Hello, Does this support multi currency for pricing table?
Hi, No, this theme doesn’t support that.
Is it possible to to make multi currency for pricing block?
Hello,
I’ve installed the “Software” demo and started to work on it a few days ago. Now I’ve noticed an issue with the mobile version.
1 – Using a mobile, go to this link: https://finestdevs.com/demos/wp/shadepro/software
2 – Move the screen to the left and you’ll see this: https://www.dropbox.com/s/ks4u48hvz8mm5zb/2022-05-23%2007.55.19.jpg?dl=0
How can I solve it so it doesn’t move to the side?
Thanks
Oh, I’ve just noticed the question before mine is exactly the same but it’s 19 days old.
Are you maintaining this theme? So sad to see this now, I wouldn’t used it if it’s no maintained.
Hey, all our themes are supported and we push updates frequently. Kindly create a ticket using this link: https://finestdevs.com/product-support/
We normally cannot provide support directly in the comment section.
Great, I’ve created a ticket, number 1664.
I’ll wait for a response.
Thanks
Hello! Great Theme! I just have some problems with the “Software” Demo. On mobile view you can pinch/zoom the whole site smaller and then scroll vertically. This looks like a bug for the visitor because even the reload of the site will not fix the problem. Can you please provide some code to fix that? Thanks and best regards, Norrin.
I bought shadepro 1 week ago, please help I sent you a few emails
Hi, Our support team replied to your ticket 10 days ago and 4 days ago respectively. Kindly check your spam folder if you haven’t received the reply in your inbox.
Hi! How can I disable the preloader from shadepro?
You can disable preloader from Dashboard > Shadepro Options > General. Screenshot: https://prnt.sc/2W-Py0DtPq_K
what if i the shade pro options doesn’t appear on my wordpress sidebar? thanks
I figured out thx
I sent you an email please check. I bought shadepro
How do I change the services slug to something custom?
Hi, sorry for the late response here. To change the services slug, you need to have programming knowledge, otherwise it may cause major error on your website. If you still want to do that by your own, kindly send us an email at support@finestdevs.com
Dear Author, Q-1, Can I use this Package for Multiple domains? Q-2, Also, please explain the use of Various types of Demos / Landing pages like SaaS, Project Management etc. -while I can use only a single Landing page, right? Or I got an option to use all the types like I got 2 different domains -for one domain I will install the SaaS demo – & at other domain, I can use another domain. or I can use them all of the demos under the same sub-domains only. Q-3, What will happen -when the developer gets the whole script & license?
Hi,
1. You should buy single license for each domain you use. 2. You can use multiple demos on sub-domain, but not on multiple domains.
Demo URL not loading. lab.finestdevs.com took too long to response.
Hi Grayic,
I want to use the theme for my startup’s website. But I basically run a cluster, with multiple instances of the same website with a loadbalancer in front of it. How would that work with the license? If need to run multiple instances of the same website in parallel just for balancing the load? Would I need multiple licenses?
Best,
Having Server Error 403 while clicking update button in Elementor and theme is very slow .
Hi, 403 error means: The HTTP 403 Forbidden response status code indicates that the server understands the request but refuses to authorize it.
It seems like it’s a server issue. Kindly check that with your hosting provider.
.
Not getting support and I have a launch today, been two days since I raised tickets…
Hi, we normally reply within 24-48 hours except weekends. Could you please share your ticket number so that I can check what happened?
Hi,
I left two support requests on your website, where you have form, havent been assigned a support ticket number yet…
Hi, you should get an automated reply with ticket ID on your provided email address. Please check that and also the spam folder.
Yes just sent a support request again no emails from you… looks your system is not working! Do let me know how you want me to continue? Should I email on your support email?
You guys have just gone quiet? are you guys not providing support that is paid for?
I am not getting any support request from you or any pending support request for ShadePro. Kindly try to send a support request directly at support@finestdevs.com
And, we are known for our customer support. You can check our reviews. Sometimes we are not available real-time.
Hi there, I’ve used the project manager theme and when the website loads it doesn’t always load the blue background image at the top of the home page. How can I sort this out please?
Hi, could you please create a support ticket with details so that we can check what happened?
Hi there, I have left support tickets before but doesn’t seem to work for some reason. the temporary domain is http://stephenr57.sg-host.com if you would like to take a look. It keeps happening on mobile device
Hi, kindly share your ticket number so that we can check the details and get back to you. Thanks for your patience.
Looking for a theme for a fitness trainer website. Which demo would you suggest for that?
