Thank you so much

Hi,

To make the mega menu work, you need to create multi level categories first, then choose the style for the categories.http://prntscr.com/1vofcqn, http://prntscr.com/1vofefx

Please note that collection name for layout must be the same as the menu item name.

We have a very detailed instruction in the user guide. Hope that you can follow the step by step instruction.

If you still have this issue, please give us a chance to verify with you, even if you want a refund from us, you also need to provide details information about theme problems and let our technical team check deeply because the problem can be from apps, from wrong settings… without from theme itself, if there is theme issue, we will fix and update immediately. We think there are misunderstandings here

Yes, theme doesn’t have this function at this time, we will consider for it on the updates. If you need this function now, it can be done as a custom work

Thanks for your reply.

With or without the letter “s” the results are the same. The link you give to us in ella’s themeforest page its wrong. The links you gave to me in your reply are wrong too and doesn’t work, as you can see here: https://prnt.sc/_9xf4rHTDj1p

I still can not access the documentation or the change log pages.

We are so sorry but we still cannot find the reason for this issue. We can open it well and we also see your issue

Can you try this link again on another browser?: http://themes.halothemes.com/marketplace/shopify-ella-documentation/Read_me.html

Changelog: http://themes.halothemes.com/marketplace/shopify-ella-ldp/change-logs/Read_me.html

We will try to figure out this issue soon.

Hi,

It would be great if you can submit a ticket here https://halosoft.ticksy.com/ and give us more details about the style you want to change for the button. And please don’t forget to provide the access into your store. Thank you.

is that the only way to change the button style? I want it oval

Hi,

Yes there is but it needs to be edited in code. So please submit a ticket here https://halosoft.ticksy.com/.

Hi,

Could you please submit a ticket here and provide the access into your store https://halosoft.ticksy.com/? Our team will be happy to support you.

over the support,i can not submit the ticket and i can just comment here. Can anyone help me???/

Could you please help us to extend support time to continue receiving support service, you can refer the policy here: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

Hi, we are sorry to hear this. We are afraid that we don’t have any permission to assist you stop this case.

Thank you for the response!

I will submit a ticket right away!

Hi, unfortunately the support expired and I wasn’t able to submit a ticket.

Do I have to purchase an extended support? Can this be achieved without extended support?

Thanks.

Hi, Could you please help us renew support time to open a ticket, our team will estimate this custom work and will let you know the cost. When the support time expire, you have to renew it to continue receiving our support service. You can purchase Extend support to 06 months at https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

Hi,

Could you please help us extend support and open a ticket, our team will add it to header for you

Could you help me without extending support?

Hi, when the support time expire, you have to renew it to continue receiving our support service. You can purchase Extend support to 06 months at https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

Hi gmwhiteh,

This is our mistake for deleting the old supporter from the system. Our team will give you feedback ASAP via ticket, we apologize for this problem.

Hi,

We will help you with these requests, support team will contact you asap

There is no new update on 27 June 2022, we just updated banners and envato marked it as a new update.

Please join our community to see about the next update of Ella – Ella 6.0 here

Theme just finished its sale event and we will remove the banner now. There is no new update on 27 June 2022, we just updated banners and envato marked it as a new update.

Please join our community to see about the next update of Ella – Ella 6.0 here

For version 6.0, we will have it at the end of July. For RTL, we will do it right after that

we really need the rtl update ..

Yes, we will try our best

Hi, yes, we have a plan for building Ella woocommerce version but we cannot give you the exact completion time. Hope you could wait for us. Please join with us to Halothemes Community to get more information about our theme: https://www.facebook.com/groups/5012450098831850/

Hi,

This is my number: PRIVATE TICKET #3074341 We have invited you to become an employee account on our website to view and resolve our issues in detail. Please check your email: support@halothemes.com. From www.uksn.com.

Hi, could you please submit a ticket here: https://halosoft.ticksy.com/ and give us more detail to describe your request? It would be great if you can provide some illustration images as well.

Thanks what exactly i wanted

Please let me how it will be done time, duration, and price. thanks

Could you please send us an email to support@halothemes.com

Hi, We’re sorry to hear this. We just can offer a refund if we cannot fix for the issues which come from our theme. We don’t offer any refund program for ” Purchase” due to the Themeforests’ Refund Policy here: https://themeforest.net/page/customer_refund_policy: https://prnt.sc/SvcuJZUozSI_

Hi, yes, we have a plan for building Ella woocommerce version but we cannot give you the exact completion time. Hope you could wait for us. Please join with us to Halothemes Community to get more information about our theme: : https://www.halothemes.com/ This group is more than a forum. Your place to connect and collaborate with other businesses near you, like you, or at your stage of growth. - Ask questions and join conversations around popular topics, and find solutions for common issues. - Discover insightful talks and networking opportunities, whether online or in person. - Browse the latest blog posts on commerce and platform.