484 comments found.
HI, do I need to use it as a MultiVendor theme or can I just use it for my shop without other vendors?
Hi,
It’s just a compatibility issue. So you don’t need to use the MultiVendor plugin if you don’t need to. The website will still work fine.
Hello, when will the Besa update be?
Sorry, I haven’t been informed about that update plan yet
Hi,
Which one of your theme is most lightweight ?
Hi, You can try our latest theme: Maia
hello After viewing your demos, I was wondering if you have a wider layout option available, or if you change the width of the layout after importing data? Thank you
Hi, We can fix that with a little CSS
hello does this come customized for yith compare, quckview and wishlist? thank you
I see in your doco you have this thanks 
If there’s another problem, let me know right away
Hi,
I check this feature still works correctly.
Please send the ticket here: https://tickets.thembay.com/
Our Support Team will help you.
You’re right, I hadn’t installed the MC4WP plugin: Mailchimp for WordPress, thanks!
I reported this problem some time ago, the problem continues:
When the user clicks on the store opening hours (at the dokan seller store), the hours are not displayed. I found this code and removed it. It’s back to normal.
(/themes/besa/css/template2.css) .dokan-single-store .profile-frame .dokan-store-open-close .store-open-close-notice #vendor-store-times { display: none !important; }
Hi,
Sorry, this is the theme error. I remove that code in the Besa theme. It will be fixed in the new version.
Thank you for reporting the bug.
i am thinking to buy this theme, Just want to know will it support multi theme plugin. i want to use 2 themes in a website. is it possible
Hello,
I am afraid that using 2 themes in one website will cause page lag and JS conflicts. So it’s not advisable
when new update available ?
Hello,
The update will be available in a few days.
Hi, can I have the uncropped thumbnails on the shop listing page with original aspect ratio?
Looks like the setting for this on the customizer is not working at all.
Thanks!
Never mind! I’ve enabled ‘Enable Config Image Size’ in the Appearance> customize>general. Then the uncropped worked on Appearance> customize> WooCommerce> Product images. Cheers!
Hi, If there’s another problem, let me know right away. Have a nice day
Hi, where do I get the list of tb-icons and their css classes? e.g. tb-icon-zt-bars
You can get classes here: https://prnt.sc/flCNCNyR7_nZ
Hi,
I’m thinking about using your theme for a car rental marketplace. Do you think I can use it for that and have the following features?
1. Admin can rent cars and get paid online. 2. Car owners create an account for free BUT it’s pending until the admin approves them. 3. Car owners can upload their cars and rent them online and get paid online.
Thank you.
Hi,
Features you want the Dokan plugin to support all of the above. You go to learn more about the plugin Dokan: https://vi.wordpress.org/plugins/dokan-lite/Theme Besa supports compatibility with the Dokan plugin.
This theme really disappointed me! Thought it would be light weight and functional but many things don’t work properly. I fixed several things myself. Now if the general features don’t work properly in the theme then it’s really sad.
For example: All my products are Sale Products. The discount Badge is supposed to be shown accordingly. But in some products, it is shown and in some products, it is not shown.. See Screenshot: 1. https://prnt.sc/W2HtP1RW4cjK 2. https://prnt.sc/Lgh2LP7HOR-j (Very strange thing is two different behavior in the same section and widgets product!!
My Website URL: https://bdsupplementstore.com/
Note: Although the theme presentation is beautiful, but it will disappoint anyone in terms of functionality..
Hi,
1.Thank you for purchasing our theme.
2. I appreciate your comments. But it makes more sense if you send us a ticket. We will help you solve those problems => https://tickets.thembay.com/
3. In case you just want to say that this is a bad theme and you don’t want to use it, you can submit a refund request here: https://themeforest.net/refund_requests/new
Very difficult to handle this theme, All you have to do, Menu not working, I spent 3 hours to fix menu but still not possible – I am really upset with this theme
Hi,
1. If you have trouble using the theme, you can submit a support request here: https://tickets.thembay.com/
2. If the support doesn’t work and you don’t want to use the theme, you can submit a refund request here: here: https://themeforest.net/refund_requests/new
Hi! When the user clicks on the store opening hours (at the dokan seller store), the hours are not displayed. I found this code and removed it. It’s back to normal.
(/themes/besa/css/template2.css) .dokan-single-store .profile-frame .dokan-store-open-close .store-open-close-notice #vendor-store-times { display: none !important; }
I’m reporting here if someone else also encountered this problem.
Hi,
We will refer to this.
Hello! I have a problem with my site, I have a one page site, and when I click on the mobile menu, it takes me to that section but it does not hide the menu.
Thank you
My license has expired
Hi,
Make sure you are using the latest version of the theme and plugins.
I have everything updated to the latest version, however the menu in mobile still does not disappear when clicked. the url is http://santiagor97.sg-host.com/ Thank you
I have checked => It works normally: https://prnt.sc/CzEgGVmltPmV
The problem is that clicking any menu doesn’t hide it
how can I solve that?
Because it is a one page menu, it will not work correctly on mobile.
In this case you need to submit a ticket, we will fix it for you with a Custom JS
I want to remove Previous and Next from the Single article page, Also I want to remove the Author box, How? Please advice
Hello , I am interested to buy 2 themes (2 license ) , any discount for that please?
Sorry, there are currently no offers for that.
Hi! On the checkout page, how do I change the style of shipping method to dropdown? I have several delivery options, it’s a very large list.
Or you can use the plugin: https://wordpress.org/plugins/woo-shipping-display-mode/
Hey, presales question. Is there a way to deactivate the cart and replace it with a automatic buy without money? In my site I don’t want someone to have to give money to close the deal. I want the customer and the vendor to make the purchase outside of the site.
Hi,
I don’t quite understand your idea. But you can pay when you receive the goods.
Here is my idea! I would like all the auctions features but don’t cash out and pay the money back. The buyer who wins the auction contacts the seller directly to settle these questions (payment, delivery, certificates of authenticity, etc.) The seller pays when he simply puts an item online. If I choose “cash on delivery” on Woo Commerce, do I get exactly that?
Hi,
Actually, WordPress Themes do not decide those features. It depends on the auction plugin. So you should find out how the auction plugin you will be using works.
template… bug-filled! slow, bug…
Hello Sir,
We are interested to buy your theme and we have few questions before purchasing please :
1. Can we install the theme on an old website which has another theme installed ? or it has to be a fresh installation of wordpress ?
2. Do you provide support in installation ? how much fees for installation , as we are afraid to lose our content .
3. Can the theme resize the uploaded product image automatically , or we have to upload all same image sizes to have a great look of the site ?
4. Can we have these blocks in the image attached , if this custom work how much ? https://prnt.sc/T5H0EM-YkANh5. Can the uploaded products images be compressed to fit a set resolution and avoid heavy loading on the site ?
Looking for your response.
Thank you.
Hello givemeappbh,
Thank you for your interest in our theme.
1,2 The theme can be used for websites that have data available, but it will take longer to set up, its cost is $ 30
3. In order for your website not to cut corners too much, and to have a beautiful interface, you need to upload all the same image products
4. To get like the image you send, customization is impossible, it is related to the core of the theme.
5. We’ve arranged the cropped image to fit where the products’ images appear. To optimize image compression, you can use additional 3rd party plugins to compress images on the website. https://wordpress.org/plugins/wp-smushit/
