136 comments found.
Hello, it seems that the cart has stopped being properly rendered for some reason. please refer to the screenshot https://snipboard.io/mlXN39.jpg. Thanks a lot in advance!
Hello,
Elementor Pro just released mini cart fix 3.12.2. So maybe the Free version is about to be updated with such a version. Please wait.
You can check it here: https://elementor.com/pro/changelog/
Hello, Thanks for the swift reply! The issue here is not with the mini cart. it’s with the main cart. The mini cart work just fine. I also rolled back to elementor 3.11.2 (where the mini cart issue is not happening) and it doesn’t fix the issue any other idea? TIA
Hello. The megamenu does not work, I have done what I see in the video but it does nothing. What I can do? thank you
Can someone who doesn’t work the megamenu help me? I don’t have support. Well, I bought the theme a long time ago and until now I have not used it and my support has expired
thank you
Hi, You can submit a ticket, I will help with that problem
Thank you so much
hello. How to enable shop by brand option, in shop archve page
Hi,
You can set more settings here: https://youtu.be/o6pZpE8YTKwI purchased theme long time ago. But for some reason didn’t use. I installed this theme for my another website last week. This theme doesn’t even support simple woocommerce code such as [product_categories]. I am not able to show product categories in any page.
Hello,
I have replied to your ticket. Please check.
Still awaiting for your response. I feel reply is slow comparing to other theme provider
We have answered your ticket, please check
Thanks. It is working. It is really better than shortcode. Theme is really great.
If you like our support, you can rate 5 stars here: https://themeforest.net/downloads
Thank you very much.
Have a good day 
Can I use whatsup plugin for customers to call each other with vendors for their orders to communicate
Hi,
Thank you for your interest in our theme.
Theme doesn’t have that feature, you just need to install 3rd party plugin with similar function
For the electronics theme; is it easy to make the overall font size smaller?
HI, We can fix it with a little CSS.
Hey, where’s the discount? Why did you delete the discount I was going to buy it tonight 
Hello,
Sorry, the sale has ended. Please wait for the next discount.
What time is the next show? If soon, I will wait, and if it is late, I will have another theme
Sorry, it should be in a month at the earliest.
great theme….the demo has a bug if you click on a product image in the dokan demo and click close….the lightbox centres the buttons at the top and you have to click close a second time
Hi,
Thank you, we will check that soon
Pre-sale question: Does this theme work with WooCommerce Subscription. I like the theme. I am looking for a theme to buy for my store because the one I have is not compatible with WooCommerce Subscription and All products for WooCommerce Subscription. Please let me know in advance. Thanks
Hi,
Sorry, we haven’t tested that yet.
Please send the ticket here: https://tickets.thembay.com/
I will send you the theme so you can try it out
I am having issues activating Thembay Elementor.. Please what can I do to activate it. It says Fatal Error
Hello …
1. i have installed your theme and installed the WOOCOMMERCE FREE SHIPPING ZONE, and here is the setting i used; https://snipboard.io/5Kx0tQ.jpg
But unfortunately, it s not displaying in my mini cart this; https://snipboard.io/8UyZCV.jpg
2. There is weird drop down menu displaying after i hover over on USER ICON, this one; https://snipboard.io/rvaOgc.jpg
Can you kindly pls show to fix them?
Hi. I bought this theme but I have problems.
“My account” page only has login option but does not have register option as seen in demo
Also checkout page does not have option for new or returning customer to register or login respectively. Only asks for billing details.
Please help ASAP. I need to launch the site this week
Hello,
I bought the BESA theme (https://themeforest.net/item/besa-elementor-marketplace-woocommerce-theme/25205400) a few months back.
I am interested in ZOTA theme but not understanding the difference between BESA and ZOTA themes. They look like almost the same.
What are the main difference between “ZOTA” and “BESA” theme?
Hi,
Thank you for your interest in our theme.
1. The biggest difference is in style.
2. Zota has more skins for you to choose from.
3. The theme features are the same.
I bought the theme, but it is not in the theme I need, where can I get it. Zota Furniture
Hello,
Thank you for purchase our theme.
Please send the ticket here: https://tickets.thembay.com/ Our Support Team will help you.
Hi theme author, I have some questions before purchasing the theme.
1- Which multi-vendor plugins does the theme support?
2- What are the demos that support multi-vendor functionality?
3- Does the RTL demo also support multi-vendor?
Thanks.
Hi, Thank you for your interest in our theme.
1. Zota theme is compatible with Dokan, WC Marketplace, WCFM Marketplace, WC Vendors plugins.
2. Full of features as the multi-vendor plugin provides.
3. RTL has maximum compatibility with the above multi-vendor plugins
I purchase this theme and after installing BRW – Booking Rental Plugin WooCommerce there is problem with the product catalogue it does not show the price/hour ,etc. Can i get a refund, i think this theme is not going to work for my website.
Hi,
You can submit a refund request here: https://themeforest.net/refund_requests/newIf we purchase and customimze website as per our requirement there will be any chances to website wil afftect with wordpress redirect malware ? and 2nd question can we use this in multiple website ?
Hi,
1. You customize your website without interfering with the core of the theme, there will be no malware problems
2. The theme works well with WordPress Multisite Network. Each theme license only supports one website.
Hello… I really interested to purchase your theme but just have one question;
Does single variation color page has its own gallery? example, when i click Red color, it will show its own 5 gallery, if blue then blue has its own 6 gallery, etc.?
Hi,
Sorry, the theme doesn’t have the features you mentioned above.
You can check the back-end directly here: https://testdriver.thembay.com/zota/i see … Is there any future plan to implement? because i recently having alot of issue with plugin for that…
Sorry, but we have no plans for that at the moment. So I won’t promise you anything.
will this plugin support well your theme? https://getwooplugins.com/plugins/woocommerce-variation-gallery/ ..
or any other plugin you suggest?
We have checked but the theme is not compatible with that plugin. Sorry, I don’t have any alternative suggestions either
Hello…
How can i add each different menu in different category page? Example, when im on Laptop page, will show different laptop menu on top to select, when im on mobile will show different menu related with mobile…
Hi,
I am afraid this feature is not available, if you want to customize you can use my customize service please submit a ticket here: https://tickets.thembay.com/HELLO again.. seams like your link is broken; https://thembay.com/hire-us/
Hi,
You can submit information in this ticket: https://tickets.thembay.com/How do I solve the problem of sliding images not being displayed in full on mobile?
