105 comments found.
not able to launch google ads on the website created with this template. Get this: “Malicious software Check that your site is free of malicious software or compromises that may harm or gain unauthorised access to a computer, device or network.
Common reasons: Outdated files, themes or plug-ins on hosting providers, such as WordPress Various forms of malicious software on your site, such as computer viruses, ransomware, worms and other malicious programmes or apps Compromised third-party ad networks or analytics vendors”
Hello, please contact Google Ads Support and ask them to point out the malicious files. We already have a few websites using our themes running Google Ads, so it’s probably an optimized image file that’s marked as suspicious at Google.
However, if the reported files are part of the theme, please get back to us and we’ll help you with the approval process.
Google does not provide such info. They just send general info…
Correct, then don’t provide such info, so you will need to contact Google Ads Support about this. You can read more about it here: https://blog.sucuri.net/2022/09/how-to-fix-google-ads-disapproved-due-to-malicious-software.html
Hello, can I use mix elements from different demos?
Figured how mix different demos. My new question is how do I get to use the pro elementor widgets? I noticed that some elements aren’t showing in the demo because they have a padlock and I cannot use them. Kindly assist
Hello, those widgets come from Elementor Pro, which is a different product, sold as a subscription. Unfortunately, Elementor Pro can’t be integrated with any theme, but we packed Element Pack Pro instead, which comes with a lot more widgets and features.
Mobile menu not working yet. https://www.momcare.my/new/. Please check and fix it quick.
Hi, the problem comes from Elementor Header and Footer plugin which completely rewrites the website footer. You can fix it by changing the mobile menu animation from Slide to Fade.
It’s the same problem, caused by Header Footer Elementor plugin. To make it work, you just need to change the mobile menu animation to Fade in Theme Options – Animations.
We want to make the footer mobile responsive like https://www.momcare.my/new this (Its used the plugin)
Please help the footer https://www.momcare.my/ for this website to make like
https://www.momcare.my/newGo to Elementor – Settings – Experiments and disable Improved Asset Loading and Improved CSS Loading. This should fix the issue.
Pre-purchase question
Hi, is this product a theme template that can be used with WordPress and Elementor on any type of hosting? Or is it only compatible with Framer CMS? Thanks for the clarification.
Hi, there is no relation whatsoever with Framer CMS. This is a WordPress theme that can be used on any type of WordPress-optimized servers. If you haven’t decided on a hosting yet, we strongly recommend SiteGround: https://www.siteground.com/go/uicore
Hi. On the preview, you have some text that says “Next Generation Theme Options.” when you scroll down, the text vanishes (Not sure what the feature is called). Its a cool effect. Is this an option of the theme itself or was this custom just for the preview website?
Hello,
We’ve done this by setting the section with that text sticky (this functionality is part of the theme) with a z-index lower that the next section. Before the picture we added a gradient such that the sticky section locks like is disappearing but in fact is in the back.
Hi. If I purchase, will any of the demos have this as a template that I’m able to use? If not, would support recreate it?
None of the demos has this design implemented but of course we can assist you in building it. Just open a request on our support system and we will help you. https://support.uicore.co/
To confirm, before purchase… there’s quite a few things I like on that page that re not in the demos. If I purchase are you happy to export the whole page for me as a template that I can import and then edit? If so, I’ll purchase.
Of course, but demo import should get you the same layout as in the preview. To clarify, templates imported from library will adapt to your current theme options settings, while demo import will also add those settings, making it exactly as in the preview.
Hi. Purchased and sent you a support ticket for the JSON. However I have a bigger issue which is your theme causes an issue with a mega menu plugin I’m using which I’ve used before on other themes with no issues. I’ve opened a ticket and hope you can resolve the issue.
Hello, we answered all your tickets.
Yet not one issue is resolved.
Thanks. Most issues now solved.
Im getting issues importing the ui core demo pages. It suggested I turn on the api proxy, which I did. But its still not working. What should I do? Thank you
Hello, Sorry to hear that. Please create a temp admin account and send it via https://support.uicore.co so we can take a look.
Hello. Does this theme fully support RTL language?
Hi, yes, it’s fully compatible with RTL languages.
Hi, do you have any plans to extend the feature list of this theme or it will only receive bug fixes going forward?
Hi, we’re working on a major release, planned for this fall. Until then, we will only do small updates consisting of bug fixes and minor improvements.
Hello, needed some help to understand: 1. How do I build a portfolio item page – example > https://framer.uicore.co/layouts/portfolio/the-blades-illusion/
2. I have see some portfolio archive pages which have a live filter at the top. Could you please help guide how is that possible?
Hi, the portfolio inner was created using Elementor. Those pages are not included in template library.
Unfortunately, it’s not possible to have a filtered grid using the theme.
Is there a special mechanism to design a portfolio inner page or simple edit with Elementor?
It’s just like any other page, and it’s edited with Elementor.
Hi, how is the pricing compare created? Via some module or is it part of the theme? https://prnt.sc/RfeLkyF3-7V2
Hi, it’s made using inner sections, and it can be imported in Elementor using the template library.
I was trying to reach out to a customer support team but I am not able to find an email. I uploaded the theme but I am still not able to edit on it. Please help not sure what else to do.
Hello, please open a new request on our support system and we’ll happily assist you: https://support.uicore.co/
Do you have Figma version of this theme?
Hello, yes, you can find the file in the download package.
Hi is there an XD or Figma file for this theme?
Hello, yes, Figma file is included in the download package.
Great thank you
None of the new demo’s are available to import in theme options.
I’ve refreshed UiCore Data and they are still not available.
Hi, if you’re able to open demo import menu, but the list doesn’t show anything, please set up temporary admin access for us and we’ll check: https://support.uicore.co/help-center
Nevermind, it’s working now!!!
Hello, unable to import demo pages (Was working fine 2 days ago). Clicking on support -> support.uicore.co takes me to a ERROR 526 – Invalid SSL Page (Host Error). Can you help me out here?
Hi, it should work fine now. Please go to Theme Options – System – Refresh UiCore Data before running demo import.
Thanks for the quick response, works now! Cheers
Hi there, Can you, please clarify if the theme is compatible with Easy Digital Downloads?
Hi, we never tested the theme with that plugin, but if it happens to have compatibility issues, we can either fix it, or offer you a refund.
When I am adding custom fonts through Theme Options -> Global Fonts -> Custom Fonts, the font-display property is added but as font-display: auto can you make it font-display: swap ??? because I getting notice on pagespeed.web.dev
Hi, we’ll add this feature in the next update. If you don’t want to wait until then, please send your login details on our support system, and we’ll add a custom function for you: https://support.uicore.co/
does this theme have an option to set the theme from white to dark mode?
Hi, unfortunately there’s no option for a color scheme switcher. However, you can change the color scheme in theme options to turn the layout into dark mode or vice-versa. This will be permanent though, and your users won’t be able to change it.
As an alternative, you have “Dark Mode” widget that you can add on your page, but with limited control over colors: https://www.uicore.co/framework/elements/dark-mode/
Can you please update Google Font library, few new fonts are missing, for example Roboto Flex (https://fonts.google.com/specimen/Roboto+Flex)
Hi, sure, we’ll do it in the next update. If you don’t want to wait, please reach out on our support system and we’ll send the updated files: https://support.uicore.co/
Hey guys. What’s your support turn around time? I reached out yesterday via your support site, today it’s down.
Hi, your ticket has been updated. We usually reply within a few hours, but we had some issues with the support system. It’s back online now.
