236 comments found.
Hey,
I love your theme. So far so good 
How do I change the background images of the film showcase? I tried the background settings within the page but the image simply does not change when I upload a new one there, so I am thinking I am probably in the wrong spot. The help center did not help. Any help would be appreciated!
And please don’t tell me to use your support system. I signed up but never received the email to confirm registration, with no way of resending the email (it’s not in spam). It’s rather annoying (sorry) 
Thank you!
Hi there,
Thanks for writing in! We have now verified your account manually so you will be able to login to our help center and submit a ticket without any issue.
Just in case, if you still encounter issues, do send us a mail to our help center providing your purchase code in it and our team will check this.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Please just let me know where I can find this. Your form does not let me post my inquiry despite me having filled out all mandatory fields! I just end up on the same page with nothing posted. Why is it so hard to get an answer to an easy question, that is holding me up for days now?
Hi there,
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could send us a mail to our help center providing your purchase code in it and our team will check this.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Posting worked today. Looking forward to your reply.
Hi there,
Glad to hear this, our team will respond as soon as possible.
Thank you for your patience.
Support
Edge Portfolio part of
Qode Interactive
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Hi, the marketing page for Pelicula says that it comes with a license for Revolution Slider. In my documentation, the file for the Revolution license does not have a purchase code. How do I go about licensing Revolution Slider?
Hi there,
The Slider Revolution plugin came as bundled within the theme, and we, as theme authors, have purchased an extended license for it. You can read more about this here: Bundled Plugins
Regarding activation, please take a look at the following article: Activating Licenses For Bundled Plugins
If you need any further assistance, we would appreciate if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
Support
Edge Portfolio part of
Qode Interactive
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For some reason, I don’t have access to the the features of Slider Revolution. It’s asking me to register.
Hi there,
Please, since author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
Support
Edge Portfolio part of
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Hello,
Thank you for reaching us!
Unfortunately, lightbox which opens once you click on video thumbnail cannot be set to fullscreen. However, fullscreen videos can be used as backgrounds as showcased in this homepage https://pelicula.qodeinteractive.com/video-home/
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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1) In the “Preview” site, there are example like Highlight Slider or Carousel Showcase (https://pelicula.qodeinteractive.com/carousel-showcase/) where thumbnails slide, then you click, and a video lightbox appears. Looks amazing, right? Not when you can’t change anything. When you look at the template, under the “Navigator,” all you get is “Portfolio List.” Then, you can’t change anything inside of it, rendering the template useless. (It seems you have to pay for a Elementor Pro subscription, which is not mentioned before you buy this.)
2) In the various Galleries, it’s the same thing in every template; whether it’s a rows of 2, 3, 4, etc. where can you adjust the images and text over the images? All we get, again, is the locked “gallery” files where you can’t change anything. Even if we wanted to just open an image… how do we change the link from the thumbnail in the demo and how do we change the into/title on that thumbnail? Where did those galleries come from?
3) Big picture—how/where do we adjust the galleries that sit inside of the columns? I’ve looked through this guide and I can’t seem to anything; https://pelicula.qodeinteractive.com/documentation/#documenter_cover
4) If we can’t adjust these video or still galleries in the templates without paying extra for Elementor Pro… how can we go about getting a refund? (Sorry, I’ve spent four days trying to figure these questions out and I think these basic things aren’t possible and it’s beyond frustrating, sorry.)
(I have the six months of support, filed a claim but I didn’t know if this was faster or if anyone else figure-out these issues.)
Hello,
All of the features displayed in the demo can be achieved with free Elementor version and it is not necessary to use Elementor Pro.
Please note that for portfolio list/sliders it’s necessary to adjust images and titles(text) inside portfolio single options. You can find more information in this link.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Hello guys, hope you are well. I am managing a website for a client. Im trying to edit but elementor is not loading? Any help? https://sabrinalindercreative.com/
Not too worry, I noticed there was no htacess file, re saved my permalinks and it worked
Hi there,
Glad you managed to solve this!
Support
Edge Portfolio part of
Qode Interactive
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Thanks for your Theme, we’re using it on our website and we really like it! Unfortunately there is currently a bug. On all of our portfolio-pages the video preview picture is cut by the header-picture. We can’t see the video preview picture. You can check it out on our website: https://redwolfpictures.de/p/g-wagon/ We realized, this bug is not happening on all browsers. The website is working on chrome, but not on firefox, internet explorer or opera (mini). It’s also not working on smartphones.
It would be great, if you could help us fixing that bug on your Theme. Thanks for your work!
Hi there,
Could you please try to update your theme and its plugins to the latest version, since we do see that you are using an outdated version of the theme.
You can follow the guidance on updating the theme from here.
We hope this helped!
Support
Edge Portfolio part of
Qode Interactive
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thanks for your help! We updated all plugins and the theme but unfortunately the portfolio-pages aren’t working right. The bug is still there. What can we do, to fix the problem? Thanks again for your help!
Hi there,
Please, we would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Hello again, thanks for your ongoing help. Unfortunately the problem isn’t fixed, and we are not going to buy new support again from this website. We are expecting this theme to work for more than one year without problems or having to pay again to fix them. Please let someone of your support team contact us to fix this problem. Thank you very much for your understanding!
(It would be third time, if I have to renew you suppport service!)
Hi,
We’ve found that you are running the latest theme version, but your Pelicula Core plugin is not up to date. Please navigate to Appearance > Install Plugins, hit ‘Update’ under the Pelicula Core and wait a bit. The latest version is 1.1.1. Also, please update Qode Framework plugin.
Support
Edge Portfolio part of
Qode Interactive
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I have same problem after updating, pelicula core and code framwork plugin… Also deleted cache (browser and server cache)
Hi there,
Could you please try to disable Lazyload just in case, as we can see that it is present. You can also send us a mail to our help center providing your purchase code in it and our team will check this.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hi, I’ve purchased the theme and running some significant issues will editing and the site page just disappearing. The hosting provider had limits in changing the server criteria that the theme requires. They can not change the System Information section for PHP Max Input Vars from 1000 to 5000, and the PHP Post Max Size set to 128M and adjust the value to 256. After refreshing the page breaks the page and a message shows up, “This site can’t be reached .”.
Hi there,
Please note that any premium WP theme requires a bit more dedicated resources on your server, which is something that’s common among robust and complex themes such as ours. Recommended PHP Versions And Resources And How To Set Them.
If you are having issues with import, you can try XML import: How To Perform The XML Import
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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I tried to see the demo, but it stays sucked on loading logo…. not really a good omen…
Hi there,
We’ve just checked the theme demo link and it is working fine. Please try to access the page once again, maybe they were some current interruptions.
If you are still having issues, please let us know on which browser and device are you checking.
Support
Edge Portfolio part of
Qode Interactive
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I installed your theme but in the meantime, I changed hosting. Now, when installing the theme in the new hosting, this message appears: “This code was already used to register another domain. Please deregister your code there so that you can use it for registering here.” Can you reset/ deregister the purchase code please?
I deleted the entire WP installation. The other web hosting doesn’t exist anymore and I still can’t put the Purchase Code… This should be easier, it doesn’t make any sense
Hi there,
Please check the following article: Deregister Qode Interactive themes via the Help Center
You need to deregister it first before install on some other domain.
If you are having issues, contact us through this email, include your purchase code and one of our support agents will check this and assist you further.
Support
Edge Portfolio part of
Qode Interactive
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I have two questions: 1. Is it possible to display full dates (day and month) on the timeline? https://pelicula.qodeinteractive.com/about-us/ 2. Is it possible to set “Parallax Columns” in the template / in Elementor? The idea is to be able to scroll the content in both columns independently, such as here: https://www.vogue.pl/a/grace-ling-ulubiona-projektantka-jennifer-lopez
Hello,
Thank you for taking interest in our theme!
1. There is an option to change date format for timeline, please see screenshot.
2. Such element unfortunately doesn’t exist within the theme.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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How do I remove the line-through on the navigation menu? I created a page where some of the navigation is anchored to different section on a single page. It causes the navigation links to appear with line-through all the time, I want to remove that.
Hello,
Please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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Hi, I have already submitted a ticket, hope to see response from you soon. Thank you.
Hello,
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Before I buy, I have one question. I want to use the Main Home demo, but I want it to be light, not dark. Will I be able to set it up easily?
Hi there,
Thank you for taking interest in our theme.
You will be able to change the colors of theme to adjust it the way you want. You will be able to change some colors through theme options, some through elements settings and for some you will have to use some custom CSS code.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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I have the problem that the page title is always displayed twice. Firstly in the header and secondly directly above the content. I found an option under “Pelicula Core Option” titled “Page Title In Grid”. However, this function has no effect, neither if I turn it off or on. Do I need to turn something else on or off to get the second track (h2) removed?
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Hello, I have PELICULA and am working with the Parallax Showcase. Love it, but when I place my own slides in the Revolution Slider, it always shows a flash of the original first slide. I’ve tried everything I can think of to get rid of, but it’s still there. I even deleted the original file from my media library, but it still flashes before the first slide fades in. How can I get rid of this???
THANKS SO MUCH!
Hello,
Thank you for choosing our theme!
Please open Module General Options > Layout shown in screenshot and scroll down to “Module Background” options. There you can remove or replace background image set in demo (please see screenshot).
You should know that you can always turn to our support team and you are more than welcome to submit a request at our Help Center and our support team will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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Seems this theme meets my requirements. Here’s my presale question on portfolio. 1. Can have a pagination at the bottom of standard list view? 2. Can display the portfolio list ordered by title? 3. Can add custom field to the portfolio?
Thanks.
Hello,
Thank you for taking interest in our theme!
1. You can enable pagination in portfolio list settings in “Additional” tab (please see screenshot).
2. Portfolio list can be ordered by title as shown in screenshot.
3. You can add “Info Items” on portfolio single pages (please see screenshot), and you can also edit description section using Elementor. In case you set portfolio single type to “Custom” you can edit the whole portfolio single page using Elementor.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Great! Downloaded the free version and tested the portfolio pages. It works well. I can set the pagination and display list ordered by title. However, found a bug on the Prev / Next link at the bottom of single item page. The Prev / Next links are not synced with the order of title but still by date. This feature is required in my new project.
Is it easy to fix this problem?
Thanks.
Hi,
The Prev / Next navigation on portfolio single pages will always go to previously or next published post. This is the default behavior and to change this you will need to edit our theme files.
Support
Edge Portfolio part of
Qode Interactive
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Hi, I imported the Parallax Showcase demo (page) but the slider for that page didn’t. I don’t know how to build the same slider as the demo. How can i get that slider?
I guess I have to import all the content, right?
Hi there,
You should try to import the content again, by following the steps from this article.
If you are missing the sliders, this can be helpful:
What To Do If Your Sliders Are Missing After Importing The Demo
Support
Edge Portfolio part of
Qode Interactive
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这多钱买了既然一个月过去了还没搞好，浪费钱了，还不如搞免费的，各种问题去解决有这世界还不如找团队开发了，真是买错了
Hello,
We are sorry that you’ve got this impression.
We do believe that the theme is well documented, and we do understand that it might be confusing sometimes but you can find our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Hello!
How do I import the “Film Festival” Demo Content onto my WordPress? Is there a tutorial or instruction on how to do this?
Thanks!
Hi there,
When you import demo content you will get all the pages that we have on our live demo and you will be able to set the home page you want.
You can import the content, by following the steps from the following article: How To Import Demo Content Using The One-Click Demo Import Feature (Bridge Versions 18 And Older).
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Hi there,
I am working in the domain of *.com. But since the domain is in the transfer phase, I am working locally by entering my new hosting ip address in the host file of my windows device. I reset the server due to an error. When trying to re-install, I get the error that the license is being used on another domain.
ticket # 163102
Hi there,
We do see that your request has been answered to so please continue the conversation with our support team if you need any further assistance.
Thank you.
Support
Edge Portfolio part of
Qode Interactive
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How do I even get item support? I can’t submit a ticket after purchasing this theme!
Your submit a ticket page won’t let me choose Pelicula as a drop down item. I just bought this theme and want to get rid of the strikethrpough effect on live links. How do I do that? How do I get in contact with support and with the author?
When I go to submit a ticket I can’t bring up Pelicula in the drop down menus
Hi there,
Please check if you have selected the correct Profile (Edge) this way you will be able to choose Pelicula.
We hope this helped.
Support
Edge Portfolio part of
Qode Interactive
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