64 comments found.
Hi,
i wanted to report 3 bugs that I have in the newest version:
- when I’m creating a new page, in the page options, there is a section for custom CSS and there is another one for JS. it seems there are some character limit rules or something! I used to have some CSS codes here (2,200 characters) but now it’s not working properly and when I’m adding new CSS to this section, it will remove them (if I only have a line with 50-60 characters, it works) – I didn’t have this issue with the previous version
- I’m getting fetal errors on related posts (I didn’t have this issue on the previous version)
- Still, the issue with polylang is here, when i create new page, i need to save the title, go back, use bulk edit and then save again to be able to open it up with Elementor (Theme builder section)
Hello, thank you for the feedback. We noted this, and hopefully, all bugs will be fixed within the next update.
Regarding the Polylang issue, could you please describe the problem over email at hello@uicore.co? Thank you!
Best wp theme that I’ve seen! Great job. I have a notice from envato that your theme has been updated. How can I update? I just upload the downloaded theme and upload it into the current theme. No worry about data loss?
Thank you for your feedback. You can use our autoupdate feature or you can do it by uploading the theme again without any possible data loss. More about autoupdat here https://support.uicore.co/help-center/articles/14/4/38/automatic-updates
How i can import this demo web https://landio.uicore.co/chat-bot/ I installed the theme and the plugins, but this template is not displayed for me why?
in your demo https://try.uicore.co/landio/demo638c7ee650794/wp-admin/admin.php?page=uicore#/demo-import many more templates… ? but after i purchase and install the theme i missing some Templates
Hello,
Can you please send us a temp admin account via https://support.uicore.co/ so we can investigate what is happening on your end? Thank you!
Hi, just i bought Level Theme and look nice. I try to found License Code for Element Pro Pack but i cant. Could guide me please?
Regards.
Hello, Element Pack Pro is fully featured and you don’t need to activate it. This is the case for all bundled plugins on ThemeForest.
Thank you!
Can’t import the demo template. I refreshed the uicore. i got the success signal. But when i’m trying to import the demo website. it just says loading. Let me know what needs to be done
Hello, we cleared all cache on our end, so please go to Theme Options – System – Refresh UiCore Data one more time.
It’s most likely browser cache. Try clearing browser cache, or login in a different browser.
Thanks it worked
Hello, i want to import the demo but it’s stuck in “demo content is loading” i wait and i think it’s stuck.
My support is expired now, but can you help to fix this?
Thanks
Hi, please go to Theme Options – System Refresh UiCore Data, then run Demo Import again.
Hello, I found some building elements that I really need – crypto exchange platform related elements you can find here, middle of page- https://library.uicore.co/lib-blocks/page/4/ How can I get more of these elements? They don’t seem to be enough for a full website? Other elements I’d use would simply not match the design or am I missing something here. I haven’t seen coresponding demo for this elements? Thanks
Hello, those blocks come from a different theme of ours. Template library shares the same blocks on all themes, but the demos are different.
Could you please elaborate, I am a beginner? Thanks
The blocks come from different demos from all our themes, so it won’t necessarily match the demo you pick, but thanks for global colors and global fonts you will be able to adapt it.
Hi, This is a presale questions 1. I tried a trail usage through sandbox and tried adding additional pages, since that is the most challenging for me. – Couldn’t upload the page through library and API failed multiple time and after that it’s downlaoaded with image placeholder which is difficult to edit. 2. All the demos have only home page how can we have the about us and other pages?
Hi, the inner pages can be imported in Theme Options – Demo Import – Import Inner Pages. We’ll check the API library problem.
Hello, I accidently purchase this theme twice. Support told me to request a refund here for this of the purchases
Hello,
Sure just request the refund using this url and we will approve it ASAP https://themeforest.net/refund_requests/newhey I have a problem with the theme, I get an error when I download a demo, and then when I load the demo pages, they don’t come with css… the system requirement is all green
Hello, Sorry to hear that. Please create a temp admin account and send it via https://support.uicore.co so we can take a look.
Is your theme working with Tutor LMS?
Hi, yes, all our themes are fully integrated with Tutor LMS. Even though we don’t have a dedicated demo for it in Level, you can see it another theme, here: https://brisk.uicore.co/education/
Hi there – I love the theme! Its very fast and have the ability to customize the Admin Panel! I have a question though, are you planning to release an update for WooCommerce Pages Customization? For example, customizing Product Page, Shop Page, Cart Page, Checkout Page.
Hi, thanks for your feedback. There are no plans for the near future for WooCommerce customization, but it’s on our long-term development roadmap.
There’s no gradient support in your theme customizer?
Hi, theme options has gradient support for header and page title background. Is there any other item you would like to color using gradient?
Buttons would be great.
Got it. For now, you can use custom CSS, but we’ll consider your suggestion.
I am not able to see a button for “Run Demo Import” on the “Theme Options – Demo Import” Tab. I have tried the Refresh UiCore Data button.
Hi, we answered your support ticket. The problem is with WEBP image extension, which is not supported by your server.
I upgraded my VPS on Dreamhost and got it working! Just wanted to let other developers know who use Dreamhost it is possible to import demo content.
I am trying to import the demo content. I have all green on the status page but when I click on Demo Import > Run Demo Import it just says Demo List is Updating. I went to the support site but looks like its down with cloudflare and maybe an SSL issue so maybe that’s where the connection is failing. I also am trying to go to the Updates section to put in my license key and that page is blank. Not sure what’s going on but need some help from you guys. LOVE the demo sites!
Hi, it should work fine now. Please go to Theme Options – System – Refresh UiCore Data before running demo import.
I liked the template, does it have a HTML static only version without WordPress?
Hi, unfortunately, there’s no HTML version available.
Hi, which is a shared hosting provider where this theme works well and supports webp images.
Hi, we strongly recommend SiteGround: https://www.siteground.com/go/uicore-wp
This is what we’re using for our demo websites and it’s working great. Startup plan should work just fine if you don’t have thousands of monthly users.
Hello! I have a problem with the footer, is not getting the logo that i have uploaded and the footer have two (follow us ) sections by default in the footer. i need your help how to fix this issue. waiting for a response
Hi, please try saving the theme options after changing the widgets. If that doesn’t fix the issue, please set up temporary admin access for us to check: https://support.uicore.co/
Hello, is that template compatible with the new version of Wordpress 6.0?
Hello, all our demo previews and our local testing environments run on WP 6.0. We didn’t find any issues so far, therefore it’s safe to say the theme is compatible with the latest WP version.
Hi, im using wc-products widget for my products table, but the pagination is not working, can you advise please?
Hello, we’ve replied to your ticket on our support system. You can follow up there.
