386 comments found.
I send the ticket. please check & let me know ?
Hi there,
ArcHub collection is working fine, would you double check please?
Cheers, Team Liquid
Hey, How to deactivate a license to apply to another development / production site? We activated and imported the theme twice for testing purpose, now it’s showing same URL as two attempts! How we can remove that and activate in different URL?
Hi there,
Could you submit a ticket with the details, or send an email? I’d love to assist you.
Cheers, Team Liquid
Hello,
I bought the theme today and now when I import the theme, my site is blank, no image, text, nothing is imported. What is the problem?
Hi Yunik,
Could you reset and re-import please? If the issue persists, please submit a ticket with all the details. We’d love to assist you.
Cheers, Team Liquod
It remains the same, no demo import. And there isn’t any kind of error.
Did you manage to submit a ticket? We’d love to assist you
Hi, I just bought the template and try to implement it in my existing website. - I would like to connect my projects in the portfolio listing. The portfolio in Archub template is only linked with the posts and not the project. - When i import the pre-built, there are some words display with strikethrough. Could you please help us to fix these issues ? BR
Hi there,
Could you submit a ticket with all the details? We’d love to assist you.
Cheers, Team Liquid
I tried many attemps to send the ticket but it always show that i need to separate the issue ?
Sorry to hear that, if you cannot submit a ticket – please send us an email via profile page. We’re looking forward to hearing from you.
Hello, the Archub Elementor Addons plugin fails with the new version, it does not load the editor, how do I solve this problem?
Hi Miguel,
Let us sort it out for you, did you manage to submit a ticket for this?
Cheers, Team Liquid
Hello, please help me to put the license in the correct domain. I put it as a test and now I can’t update it.
Hi Dominic,
You can re-register as development/production license.
If anything pops up, feel free to submit a ticket, our technical team would love to assist you.
Cheers, Team Liquid
when i click Re-sync with Envato i got an error Refresh token not found
Thanks for your help fixing issues with the initial demo install and a few glitches since – really is working well. I’d like to see a little more guidance for the liquid parallax controls in elementor, and also can the parallax be made to work on mobile? I can worry about speed and optimisation at my own risk, but really do need parallax on mobile devices, even if i dumb them down a little.
Hi there,
Could you submit a ticket with all the details? We’d love to help you.
Cheers, Team Liquid
I purchased two licenses with the intent of having two separate demos using two separate subdomains (same domain), I cannot activate the second license and additionally, the import demo fails. Wizard fo through all the whole process and says it was successfull but no content was imported. Submitted a ticket awaiting an answer
Hi there,
Let us assist you, did you manage to submit a ticket for this, if yes – would you share the ticket id?
Thanks, Team Liquid
what mail do you have to serve your customer?
i tried to reply the mail from info@liquid-themes.com, but it looks like just bot, no answer/reply since i sent it at Jul 14.
Hi there,
We do serve via support portal, but your email is already responded as I see.
Cheers, Team Liquid
i responded with a question and not a single reply on your side after that.
Same question from TheDropMarket, how can i deactivate the license. I’m planning to buy Hub Theme as well, so i can decide what’s theme should i use on each sites i own. that’s why i want to know that.
There is no need to deactivate a license, feel free to activate again on the same domain. If you need to change the domain – please let us know.
How can we deactivate our license to apply to another production site? We only used it for a test site and theres no obvious way to deactivate? Why is this such a difficult thing to do?
We had to purchase another license because you dont have an efficient way to deactivate, and the second license doesn’t show up in the Liquid Portal?? This is holding up our process!! This needs to be addressed!
Ticket has been submitted! #14503 Let’s get this resolved guys!! You’ve got to get this resolved ASAP!!
It seems as though the second license has showed up now. It took a while to populate i guess, but atleast thats solved. Deactivation process is still not clear, so could you guys shed some light on that?
Hi there, you don’t need to deactivate the license. You have unlimited activations on that particular domains.
What does that even mean? “That particular domains.” The point to a theme deactivation is in case we want to use our license on another site! Installs aren’t always a good fit, sometimes you have to scrap the project and use another theme, therefore a DEACTIVATION process is needed in order to use the theme elsewhere if need be. So what exactly is your point?
Customer support is absolutely TERRIBLE. The worst we’ve encountered on Envato. For two weeks we’ve been trying to get a simple request through to your support team. We need to DEACTIVATE one of our licenses ( purchase codes). Every other author on Envato provides a simple user friendly way for customers/designers to do this!!! What are you people doing here? You don’t respond to customers, you don’t explain things or provide help?? We need this resolved now!! We’ve already got a ticket in your system! Use it!
Hi there,
Already it’s done for you.
We give unlimited activations on the same domain, so you can activate as many time as you want on the given domain.
Cheers
The issue was not about the “same” domain. It was an issue of not having control over how to deactivate the theme when / after using for testing site. Thanks for getting to the issue. Most appreciated.
Hello, i bought a second license but it doesnt show up in your portal. I have submitted a ticket:#14429. Thanks in advance!
We’re looking forward to hearing from you
Hello, i answered on the ticket.
The Minimal Theme won’t import.
Hi there, it’s already imported to your site 
Awesome thanks! Great theme!
changelog
Hi there,
Changelog is already added, could you check?
Cheers.
Okay. Honestly i have not Download the theme i just got it for future use
hello, the theme related to construction does not open.
Hello Turgay, could you re-check?
I purchase this theme and follow the steps to import demo, it shows me all good but nothing happened, when i check site there is not data, also I have only 1 site license i try on a domain for testing now it’s not allow me to remove that to use on production site.
You can import and test unlimited times on staging, could you re-check please?
If anything pops up, feel free to submit a ticket.
Hello – This theme looks great, and most likely will purchase. Can i use/apply the Elementor license that I already have, or do I need to use the one that comes with your kit?
Thanks very much!
Well, you can see I went ahead and purchased the theme….and I figured out how to get going with my existing Elementor Pro license, so question above has been answered.
I successfully imported the “Interior Studio” demo, and am finding that certain aspects of the CSS are different from the demo that you published on your site. For example, the comments block…. and I don’t see a way to edit the single post template or comments block anywhere . . . is there a way to do that? And if so, could you please add that to your docs, because I don’t see it explained anywhere either.
If it’s easier, I will open a ticket and provide screenshots, let me know please.
Thank you!
Hi there, thanks for being a user of ArcHub.
Single posts are being edited exact the way as pages, with that said contains some layout options on the post settings.
Feel free to submit a ticket, it would be easier to post the screenshots, too.
Have a good weekend
actually, thinking it through, probably doesn’t need a ticket—i don’t think it’s a bug, just a lack of documentation. the parts of the single post that i would like to edit do not seem to be accessible via the theme customization settings, nor is there an elementor template for the underlying single page (there are no single page templates in the Elementor theme builder, which is what I expected). How would you, for example, change the padding between the bottom of the post content and section that contains the social icons? That’s just one example….
Thanks . . .
Any suggestions on blurry images? My logo and other images are blurry with no non-native plugins installed. Thanks!
Hi Ian, would you submit a ticket with all the details. Technical team would love to assist you.
I purchased a second license of Arc Hub yesterday and it’s still not showing in my dashboard even after resyncing with Envato. I can’t activate it and can’t work. I really dislike your new licensing process. You should have worked out the issues before implementing it. It has cost me many hours of work time. The theme is great, but this sucks.
Hi Ian,
It should be already fine, could you please double check.
Have a good weekend, Team Liquid
Hello.. thanks for the best theme. Truly liquid. Can you advise me how to create this revealing text effect? https://mysticpowerboats.com/models/m4200/
My email is ceo@walizen.com Cheers
Hi there,
Thanks for your kind words Could you submit a ticket, so that the technical team would explain you how to make it.
Cheers, Team Liquid
Hi! Any idea why I can’t import any blocks from ArcHub collections anymore? It just says “templates_request_error – Not found”. Tried to install the arch core plugin again, disabled all the 3rd party plugins and so on, but the problems is still there.
Hi there,
Could you submit a ticket with all the details, I’d love to assist you.
Cheers, Team Liquid
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