44 comments found.
Hi I have also updated your theme to latest version and it will not allow me to enter activation/purchase code, I did send admin logins details etc via a message via your profile, but still have no reply. Please could you follow up. Thank you.
Hello,
We have responded your email (17.11.2023) and asked for you to share your purchase code since we no place to find/check it. Please respond to that mail, do not share any sensitive data here.
Kind regards.
Hi, I have checked spam folder, inbox and deleted items, no mail on my side, could you send again so I can send the purchase code, thank you.
Done, please check.
Good morning,
I updated your theme to version 4.0 and now I see the message that the purchase code is not valid, despite having entered the correct code.
What happened and how can I overcome this?
Thanks
Hello, thanks for contacting us. Kindly ask you to open a ticket or drop an email for us let’s have a look in place.
Regards
Good afternoon,
I can’t open the ticket because support has expired. Can you please send me an email so we can resolve this situation?
Thank you very much
Hello,
Please use the form on our themeforest profile page, please don’t forget to add your credentials of your wp-admin panel and also your purchase code.
Kind regards.
Done, Thank you
Responded, as I wrote it was probably API shortage to verify your purchase code, it worked when I tried.
Best regards.
Thank you very much
Best regards
Hello, Fatal error on install latest version on PHP 8 : PHP Fatal error: Uncaught TypeError: in_array(): Argument #2 ($haystack) must be of type array, string given in /wp-content/themes/diwine/functions/functions.php:1070
Hello,
Please make sure you have latest version of the theme and all of bundled plugins, if your problem persists you can always write us on on our themeforest profile page so we can help you further.
https://freevision.ticksy.com/Regards.
Hello, thanks for contacting us. Well what you’re asking for sure it can done but we’ve no customization service. Best Regards
From last version Calendar plugin work fine only on firefox or pc-based browser. But on iPhone it doesn’t add the appointments to cart so our costumer can’t pay and receive a confirmation for the appointment.
Hello,
As I tested our demo site its working as expected, please submit a support request to https://freevision.ticksy.com and let us take a closer look.
Kind regards.
Bonjour, Une question avant achat. Ce thème est il compatible avec Elementor ? Merci d’avance
Bonjour, désolé, ce n’est pas compatible.
Merci
Hi. Pre-sales comment. Firstly, I love the theme and it looks fantastic. How often is it updated? Also I see that the LEGAL AGE pop-up appeared all the time, will it have some code around that so if it’s clicked once then it will allow the user to move around freely? Kind regards!
Hello, thanks for contacting us. We do update our themes whenever it requires for plugin updates, minor bug fixes or new features. As for Popup window which suppose to shown only once. Feel free to ask further questions.
Best Regards
Hi. I’m about to purchase this, thanks for your quick reply on this. I will be back in touch if there’s any issues.
Hi. Quick question, can you choose different slideshows from different home pages and use those, so mix different home pages? For example, I like Home Page 1 but I like the slideshow from Home Page 3.
Hello, sure thing you can do that. If you’re already imported demo data just copy and paste required ROW from addressed pages into your page.
Regards
Hi. I’m struggling to import the demo data and it’s showing all sorts of errors, not had this issue before with any other theme, can you get in touch, I’ve just emailed you directly, thanks!
Hello, thanks for reaching us. May i ask if you’ve minimum required hosting configuration at your side? Such issues mostly caused by low-level hosting configuration.
Best Regards
Hi. Not had this issue before with any other theme, i’ve put in a support ticket at: https://freevision.ticksy.com/ please can you review and respond, thanks.
Hello,
We have requested some information as we responded your ticket, waiting for your return.
Kind regards.
Hello,
Just want to add some information about Amazon S3 server issue which also caused importing to dummy data impossible for almost a day, probably that was the issue.
Kind regards.
Hi all. I’ve put in a support ticket and there was some answers required, this was done last week and I’ve not heard a thing. Please can you check your support tickets asap, thanks!
Hello,
Thank you for your patience, the ticket has been responded.
Kind regards.
I got this meassge in the wp admin. Could you help me please?
Your Diwine theme purchase code seems used for other domains too. Please do not share your purchase code with others. For further information go to https://freevision.ticksy.com and submit a support ticket.
maybe the test domain is still remaining, but this is the only domain i’m using it.
old domain (out of use): https://teszt.angyalboraszat.hu/ final doamin: https://angyalboraszat.hu/
Thank you for advance
Hello,
Thank you for your patience. If you know you are the one who used the key for such cases (like staging) its OK, those kind of usage won’t be filtered.
Kind regards.
Hi, I have some presale questions for Diwine theme: 1- It’s possible have a filter (all wine, classic, heritage etc…) on shop page, like on the product page? 2- It’s possible change or use a different slide on mobile? 3- On mobile version your template have a single column for wine list, it’s possible have 2 colum for show 2 wine bottles for each row? 4- On shop page, it’s possible add a second product image for rollover effect or have an animation like zoom the same on rollover? 5- On your demo template are included the animation like wine wave or “bollicine” effect?
Thankyou wery much.
Hello,
1 – Do you want to add a sidebar to your shop page so you can put widgets in like Category Filter? If so, yes. You can add anything into your shop page too.
2 – Possible,you can hide/show different sections on desktop/mobile devices, or you can even make changes on Revolution Slider for your needs.
3 – With little tweaks this could be done however I don’t think it will good but your choice.
4 – No, but good idea, we are about to release an update and we can add a feature like mouse follow gallery which changes images on mouse movement. And there might be a 3rd plugin which will help you with your request since we use WooCommerce/WordPress standards.
5 – Everything you see on our demo site and more included (images and video files are copyrighted, so only available with watermarks, you have to replace them with yours)
Kind regards.
Hello, can we use Georgian Language on this theme? And can a person with no IT background create and administer the web-page?
Hello,
We are using Google Fonts, so you can always find a font which has support for Georgian characters, besides tested with current font selection, it’s working.
We are using WPBakery’s editor which is visual, easy to manage/edit your pages and we are offering free setup service to anyone requested so you can start to edit immediately existing content. Just submit a ticket to https://freevision.ticksy.com
Kind regards.
Thank you! One more question, we have to own/register Georgian domain to set up the web-page, yes?
Hello,
Diwine theme could be used on any (self hosted) WordPress installation with any domain name.
Kind regards.
Good morning,
I would like to use your template to register several tour, hotel and product retailers (wine, cheese).
I wanted to know if it was possible to use WCFM (by wclovers) or something similar to have each member who registers enter the products they want to sell (events, physical products, cellar reservations, etc.), so as to create a marketplace.
Thanks.
Hello,
Diwine is not customized for WCFM plugin but it should work well since the theme made with WordPress standards.
Regards.
Hi
How can I translate the “header image” in the shop page?
https://fotos.subefotos.com/1914c4644a6b3812782cacd025a838dao.pngI need to be able to translate it
Thanks
Hello, thanks for contacting us. May i ask what you mean by image translation? Which image you need to translate?
Regards
Hi The first leanguage in my web is Catalan, and I need translate to Spanish this image: https://fotos.subefotos.com/9bf6cf9378ecccba1b112a20315da729o.png
In “Shop” page https://www.castelldor.com/es/botiga/
Hi, well in this case you need to use WPML translation plugin and duplicate the current page. That how it works.
Best Regards
It is already duplicated as a Spanish translation, but it is the “shop” page and it does not allow me to put another image in the translation
Hello,
Have you tried to switch language on your admin panel to select related shop page? You can also write us by using the form on our themeforest profile page so we can take a look in the place.
Regards.
hello the page builder no longer working with wordpress 5.5 normal ?
Hello,
Please make sure your theme and bundled plugins are up to date, then also clear your browser cache.
Kind regards.
Hi
the are a problem with the menu in small dispostives, when I want to doisplay the submenu in a square dispositive doesnt’ display it.
How can I fix it?
In the demo there are the same problem https://preview.themeforest.net/item/diwine-winery-wordpress-theme/full_screen_preview/23200032?_ga=2.201523736.824362790.1601364510-1955437846.1586934947Hello,
Sorry but I am not clear about your question. Please share URLs over https://diwine.freevision.me if the issue on a specific page.
Regards.
Hello
I am using the template on this web https://www.castelldor.com/
The menu is fine on mobile devices and on computers, but on (1118×801 px) devices the submenu is not displayed. https://fotos.subefotos.com/a98579482c60ba3bebc3b9f62fb24982o.pngThanks
Hello,
Its clear now, we will add support for non ordinary resolution and make it work like tablet (on touch). An update will be released very sooner.
In case you need the solution ASAP please go to line 675 in diwine.js file;
if($(window).width() < 1025) {
and replace with;
if($(window).width() < 1140) {
Regards.
Hello there, please add polylang support. Thanks
Hello,
Thank you for suggesting a feature, we will try our best to add PolyLang plugin support for next versions.
Kind regards.
Dear support team
months ago I used the code
in the product titles so that the title of the product is displayed in three columns. That also worked wonderfully. Today I noticed that the code suddenly appears on the product page, which it wasn’t before.
What can I do so that the code does not appear?
Example: https://baronvonessen.de/product/villa-cordevigo-lugana-ca-del-lago/
Hello thanks for contacting us. Have you opened a ticket for this case? Regards
yes, i did that at the same time #2526455
still didnt get an answer at ticket support 
Hello,
We’ve answered your ticket, access credentials didn’t work.
Thank you,
Regards.
Hello,
As we found out the issue is not related with us but latest version of WooCommerce, We made necessary changes on WooCommerce plugin and the issue already seems fixed for upcoming version.
Regards.
Hi, are we able to update to WP 5.5 yet, or should I wait until ready?
Hello,
Sure, update your theme all bundled plugins too, then you are good to go. And please don’t forget to clear your browser cache.
Regards.
Many thanks 
Hi, pre-sales question: Could add products filter on product list page?
Hello,
As a widget to the sidebar? Yes. Adding some component/content into shop listing page? Yes.
Kind regards.
Thank you, One more question, is it support WCMF (Multi Vendor)?
Hello
We’ve not tested the plugin on our theme but Diwine is theme that used to develop in WordPress standards, so it should work.
Regards.
Hello Support,
After WP update to 5.5, I cannot see the button to activate WPbakery Backend Editor anymore
https://imgur.com/a/Ouy2ldPHow can I turn it on again?
Thank you
Hello, please downgrade your WordPress to previous version for now. We’‘ll release an update for this case. The theme isn’t ready yet for V5.5
Regards
Hello,
I downgraded WP to the previous version, as you suggested and WPbakery Backend Editor started working again.
Today I saw that you had released a new version of the theme with corrections for compatibility with version 5.5 of the WP, but when installing everything (I also upgraded the WP again), I find that the WPbakery Backend Editor does not work again.
Everything seems to be OK, but I just can’t edit the pages with WPBakery
How can I fix this?
Hello,
Please clear your browser cache and also make sure all the plugins up to date. For further support please write to https://freevision.ticksy.com and let us see your issue in place.
Regards.
Yes it was a cache issue It’s working now.
Thank you
Hello,
You should edit items of Timeline Component.
Regards.
Thanks
Hi Dear, in important note section you tell: “All presented, demonstrated layouts has been prepared for only show you visually how capable of and what can you do with it in different industries. Used images in previews such as slider images, thumbnail, all conceptual images or videos NOT INCLUDED in the package due to copyright issues.”. So when I buy your theme what can I use to help me to reproduce a site very similar to demostration layout? I think that images and layout shoud be part of theme like a “Starter Theme” to use. Why you does not add some unspash images so user can choose to replace them. I think that starting from a complete site are the best method to customized it expecially for user without any kind of VisualBuilder’s experience. Thanks.
Hello, thanks for reaching us. Well I see what you mean however based on Envato’s policy we’re not allowed to bundle used stock elements into the package. As for using images from “unsplash”; no way to find what you’re looking for from free image bank especially for such specific delicate theme. Hope you understand.
If you’re intent to use stock images, you may purchase separately.
Feel free to ask for further questions. Regards
Hi, I don’t need image to use in production environment but only for developing. Images with override/watermark are all I aspect to get. Does your stock include watermark images? Thanks.
Hi, sure thing all images are watermarked in demo data.
Hi, good. What do you think in using your theme without woocomerce. I don’t need e-commerce … Thanks.
Hi, well since the theme doesn’t built-on wooommerce sure you don’t have to use it. Simply deactivate it.
Thanks
