100 comments found.
Theme doesn’t support integration with WP Bakery plugin. I tried to find all ways, permitions..but not possible. It gives realtime editing interface but in this them I’m locked to the classic editör. Plugin support is awfull, they even don’t let to create a ticket. The page to give access to Envato account also doesn’t work
Hi,
The theme is compatible with WPBakery page builder.
If we understand correctly you want to use front-end editor? This is disabled by default in our themes, however, you can enable it by following instructions from this article.
If you need any assistance with the theme or plugins included with the theme you should know that you can always turn to our support team here and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking the documentation in this link and our Knowledge Base here.
Support
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Qode Interactive
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It’s been almost a year since the last update of this theme. Will there be any update any time soon? Right now we are getting some JS error at /assets/js/modules.min.js which making a lower test score result of our website.
Hello,
The theme is supported and will continue to be updated. At the moment, we don’t have an ETA for the update’s release.
The current version of the theme is compatible with the latest version of WordPress and PHP 8.2.
In case you need assistance with the theme please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you.
Support
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Qode Interactive
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The theme has problem. When a user is not logged in to WordPress, It doesn’t show: (1) The homepage slider: https://sagen.qodeinteractive.com (2) The filterable property list: https://nectarstagesites.design/masonry (3) The property list masonry: https://sagen.qodeinteractive.com
Hello,
This is most likely if you are using some cache plugin. Please deactivate all your third party plugins except bundled plugins ( Sagen Core, WPBakery, Slider Revolution, Image Map Pro…) clear browser cache and check the page. If the issue disappears, activate your plugins one by one and try to find the plugin that causes the issue.
Support
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hello, I would like to buy this theme, but I see that you haven’t updated in a while. Are you going to abandon it or keep it active? Thank you. Would it be possible to integrate the “real estate” module with the map for real estate? like the one in this theme? https://qodeinteractive.com/wordpress-theme/newhome-real-estate-theme/
Hello,
Thank you for taking interest!
The theme is supported and it will be updated, however, at the moment we don’t have an ETA when the update will come out.
Current version of the theme is compatible with latest version of WordPress, WooCommerce and PHP 8.2.
Unfortunately, it is not possible to add real estate listing feature through theme options.
Feel free to reach us if you have any additional questions.
Support
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tank you so much
Support
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Great theme! I have customized it and loving it. One thing, when I send the link to our website it includes our feature image but also the Sagen Property Theme image too. I’ve added feature images to all published pages, but still the Sagen Property Theme is included in the preview when sharing the web address via text message.
Hello,
Please check if there is a social share image already set in Sagen Options > Social Networks > Open Graph options.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Thank you!
Support
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Dear Sir/Madam
Hope this email finds you well. We have gotten Sagen theme for our website,and we have faced a new problem when we changed header type from vertical to minimal header type, and it is that there is no language switcher button in the menu with minimal header. You are requested to guide us how to solve this problem and have the language switcher button.
Thank you in advance.
Hello,
Different header layouts have different widget areas. You can find more info here and if you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
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Only a few hotspot locations on the “apartment-complex” page are displayed correctly on mobile devices.
Hello,
Thank you for reaching us!
This section is created using the Slider Revolution plugin which is included as a bundled plugin with the theme. This plugin allows hiding/showing certain sliders on different devices and here some hotspots are hidden intentionally on mobile due to limited space.
Do let us know if you have any additional questions.
Support
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Hello Sir, I can’t modify existing sagen property project, it shows code, please help
Hi there, Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
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Hi,
Last update was a year ago, is this theme still actively supported?
Thanks!
Hello,
The theme will be updated, however, at the moment we don’t have an ETA when the update will come out. Anyhow, the latest version of the theme should work correctly with the latest WordPress version.
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Hi i have problem in Blog. When i set up category in posts. When refresh blog page it is always different category showing. Check video : https://www.dropbox.com/s/72a8xkku3q7f6j1/Z%C3%A1znam%20obrazovky%202023-03-16%20o%2013.31.44.mov?dl=0
Hi there,
I have noticed that you are not using the latest version of our theme and required plugins, so please update the theme and plugins by following the steps from this article.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
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Hi! I had problems with the demo import. I opened a support ticket, but no one answered. Thanks!
Hello,
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Support
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Yes, your colleagues replied and fixed the issue. Thank you for your support!
Support
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Hi, can you please help me with the max execution time required to run this theme and install its demos and other system requirements?
Hi there,
Please note that any premium WP theme requires a bit more dedicated resources on your server, which is something that’s common among robust and complex themes such as ours. Recommended PHP Versions And Resources And How To Set Them.
You should try to import the content, by following the steps from the following article.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
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How to install the pre made demo pages?
Hello,
Once you import our demo content you will get all the pages and settings which you can adjust to your needs. At the moment we recommend importing via XML import.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Hi Guys.. urgently please your Sagen Core needs updating the layout on the blog changes drastically when you click on a single blog and even the nav is affected… please update asap… thanks!
Hello,
As we do not have enough information about what it is that you find troublesome, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
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Hi… it does not let me send a ticket… but this is to do with your core plugin so others should be experiencing same problem and it needs updating…
I have sent you an emial explaining the problem…
Hi,
The theme is working correctly on our local installation.
Please check if you have updated the theme and its plugins to the latest version listed in change log.
If you need to update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins.
After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.
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Hi… please have a look at the email I have sent you… there is something wrong with you blog layout and when I disable Sagen Core the layout works in the blog….
I am update to date with the 1.2 version.. however Wordpress has updated alot since you last update in April… plus we are on PHP 8.0 which has changed things too…
Hi,
Please navigate to Appearance > Install Plugins and check if you’ve also updated Sagen Core plugin to the latest version.
The compatibility with block-based widgets (added in WordPress 5.8) was included in the latest theme update so you can use the theme on latest version of WordPress.
Also, compatibility with PHP8 was added in the latest update.
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HI… the updates came through for all three plugins thanks!
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Hi,
Already posted at the help center but got no response: #198082
Can you help me please 
Best Regards
B
Hi,
Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Support
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Hi, I can’t set the menu widget (Side Area) for all internal pages. Is it possible to set it from settings without changing it page by page?
Greetings
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
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Hey, i have this ticket opened # 188538. Can you please respond? Thank you
Hi there,
Thanks for writing in! We do see that your request is responded so if you need any further assistance with this please continue the conversation with our support team.
Thank you for your patience.
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Hello I submitted a support ticket ”#186204 – How to Disable Row on Mobile”, please respond, thank you.
Hi there,
We’ve located your ticket and we can see that your ticket has been updated with an answer so please check the ticket status now, and continue the conversation at Help Center.
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Hello I have opened a ticket #183922 to see how we can change the text on the “Make an Enquiry” and change the spelling. Please respond.
Hello,
Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.
Support
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is it possible to trial this theme?
Hello,
Unfortunately, testing environment or trial periods are not available as options. For more detailed overview of theme’s options please check the documentation in this link and if you have any additional questions feel free to ask.
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