233 comments found.
Hi, I have submitted a ticket on an issue. please can you look at it and respond. Thank you
Dear mate, Thank you for reaching out to us regarding your ticket. We apologize for the delay in responding to your inquiry. Rest assured that our team is currently reviewing your ticket and working diligently to address it. We understand the importance of resolving your issue promptly, and we appreciate your patience.
We will thoroughly investigate the matter and provide you with a comprehensive response as soon as possible. Please be assured that your concerns are important to us, and we are committed to resolving them to your satisfaction.
Once again, we apologize for any inconvenience this may have caused, and we thank you for your understanding. If you have any further questions or need additional assistance, please don’t hesitate to let us know. Thanks.
My website page view not same admin mobile responsive. Can you help, thanks.
Hi there, Thanks for choosing our theme. For your issue, please contact our support team at https://wpopal.ticksy.com/submit and attach your site info also, they will check and support you. Thanks,
Is the theme already compatible with the latest version of wordpress? Any ETA on the update?
Regards, Jan
Yes. I want to assure you that our theme is fully tested and optimized to work seamlessly with the latest version of WordPress.
If the theme you are using does not have an OCDI integration
I can’t see the demo panel. I want to install Home 5 but I couldn’t see the page with all the demos
Hi there, Thanks for choosing our theme. For your issue, please contact our support team at https://wpopal.ticksy.com/submit and attach your site info also, they will check and support you. Thanks,
Hi I am looking for personalized listing ( to real estate agency ) in the dynamic page ( customer profile / single announcement page or other ..) sync with the subscription system
1- possibility to Customize field / added modified deleted Option: example: add 3 phone numbers – integrated zoom (like WhatsApp) – add a button or other fields – text zone …
2- multilingual
3- possibility of displaying / hiding ADS advertising
4- visit statistics for subscribers
5- integrating short code
6- Hide competitors in premium offers
Note :
-Possibility to create iOS/ Android mobile application (or with another plugin)?
- Do you offer special paid customization services?
-Can I send customer requests to technical support ?
Thanks
Hi there, Thanks for choosing our theme. For your issue, please contact our support team at https://wpopal.ticksy.com/submit and attach your site info also, they will check and support you. Thanks,
Hi,
Is it possible to pay for a published property using a payment method integrated in Woocommerce?
Hi.. Please note that this template is not integrated with WooCommerce, and custom development is required to implement it. If you have specific requirements or need assistance with customization, please let us know and we’ll be happy to guide you or recommend a suitable developer. Thanks.
OK – so we’ve had the theme a couple years so we don’t have support anymore, but suddenly the Rehomes core plugin throws a critical error and breaks the site. Assume a conflict with Elementor. Please reply with you plans to address this.
Dear mate,
We are writing to inform you that our team is currently working on updating our plugin and fixing any issues that have arisen. To ensure that your experience is not impacted, we have two options for you to choose from:
1. Wait for the update notification: Our team is working to release the update as soon as possible. The latest you will receive the update notification is 17H today. Once you receive it, please update your plugin to the latest version.
2. Revert to an earlier version: If you need to use the plugin right away, you can revert back to using Elementor version 3.10.2. This version is stable and fully functional. We will notify you once the update is available and you can update your plugin at that time.
We apologize for any inconvenience this may have caused and we are working hard to resolve the issues as soon as possible.
If you have any questions or concerns, please do not hesitate to contact us.
Best regards,
Hello, do you have this template with the real estate agency portal version? to choose properties through rent | sale | sold…? thanks
Dear mate, We regret to inform you that the current version of our template does not yet have the requested feature. We will examine the possibility of incorporating it in future updates. Thank you for your understanding. Best Regards,
Hello,
I get the following error when trying to Install the Demo Data.
There are no predefined import files available for this theme. Please upload the import files manually below.
Can you send me the import files?
Best Regards!
Hi there, thanks for choosing our theme. Please follow this guide to setup WordPress, download the theme file and import a demo: https://wpdocs.gitbook.io/rehomes/download-and-installation/one-click-to-import-demo
If you need technical help, please submit a ticket at https://wpopal.ticksy.com/.
Thanks,
This is a presale question:
My client would like to have smoother scrolling on the website. For example, at the homepage, we will need to change a section when we go down with one scroll wheel of the mouse. So, each scroll will reveal a whole section. Can you help us with that when we purchase the template?
Hi there, thanks for contacting us. Yes, we can support you with it. Once you buy our theme, you can contact our support team at https://wpopal.ticksy.com/.
Hello. Thanks for template. I have question, how edit porfolio page? I have pro version and still can’t do this. I dont wanna edit single item, but main page. Example i want to change header be different on this one page. I can create with elements same, but when search results still redirecting to /portfolio/?osf_portfolio_status=&osf_portfolio_type=&osf_portfolio_budget= Thanks in advance.
Hi there,
Thanks for choosing our theme. For your issue, please contact our support team at https://wpopal.ticksy.com/submit and attach your site info also, they will check and support you.
Thanks,
Dear support,
After updating my website to the newest theme version, my logo is not displaying on mobile anymore. I haven’t changed anything on my website and don’t have a caching plugin. My support is expired, so I can’t send you a ticket. Please help me, because this bad!
Hi, thanks for contacting us. You can send details to our email help@wpopal.com. Thanks,
Hi, I have used this theme, the website is very slow and getting worst… do you have any this issues ? run the speed test, cause of this issue was java scripts and core plugin of this theme… I know my support is expired but kind of hoping to get some help from your team.
thank you
Hi there,
Thanks for choosing our theme. For your issue, please contact our support team at https://wpopal.ticksy.com/ and attach your site info also, they will check and support you.
Thanks,
Does it support Elementor? Do you have any prerequisites?
Hi there, yes, it is built with Elementor. Here are some requirements to use and setup our theme: https://wpdocs.gitbook.io/rehomes/get-started/requirements For further question, please send the detail to our gmail help@wpopal.com, we will check and support you asap. Thank you
unable to edit header and footer. No option to edit with elementor as given in documentations. Please assist.
Hi there,
Thanks for choosing our theme. For your issue, please contact our support team at https://wpopal.ticksy.com/ and attach your site info also, they will check and support you.
Thanks,
Hi, how do you change the social media links on the revolution slider of the homepage? I can’t seem to find them anywhere? Thank you
Hi there, thanks for choosing our theme. Please follow this: https://prnt.sc/-gMawBJP_UH9
Thanks,
Hello,
Suddenly, Elementor is causing a critical error. Here is the php errors I get from WP. I thought the theme comes with and is based on Elementor and Elementor Pro? Please advise as I cannot get into the dashboard.
Howdy!
Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.
In this case, WordPress caught an error with one of your plugins, Elementor Pro.
First, visit your website (https://piraeusrealty.com/) and check for any visible issues. Next, visit the page where the error was caught (https://piraeusrealty.com/wp-admin/) and check for any visible issues.
Please contact your host for assistance with investigating this issue further.
If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.
https://piraeusrealty.com/wp-login.php?action=enter_recovery_mode&rm_token=Y62VsPQvvGbUv71bK27pQ8&rm_key=mbLJlckfpnMPGb0TxTOb7WTo keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.
When seeking help with this issue, you may be asked for some of the following information: WordPress version 6.0.2 Active theme: Rehomes (version 1.4.0) Current plugin: Elementor Pro (version 3.1.0) PHP version 7.4.28
Error Details
An error of type E_ERROR was caused in line 46 of the file /nas/content/live/piraeus/wp-content/plugins/elementor-pro/modules/theme-builder/documents/theme-document.php. Error message: Uncaught ReflectionException: Method get_site_editor_type does not exist in /nas/content/live/piraeus/wp-content/plugins/elementor-pro/modules/theme-builder/documents/theme-document.php:46 Stack trace: #0 /nas/content/live/piraeus/wp-content/plugins/elementor-pro/modules/theme-builder/documents/theme-document.php(46): ReflectionClass->getMethod(‘get_site_editor…’) #1 /nas/content/live/piraeus/wp-content/plugins/elementor-pro/modules/theme-builder/documents/theme-document.php(127): ElementorPro\Modules\ThemeBuilder\Documents\Theme_Document::get_site_editor_type_bc() #2 /nas/content/live/piraeus/wp-content/plugins/elementor/core/common/modules/finder/categories/create.php(94): ElementorPro\Modules\ThemeBuilder\Documents\Theme_Document::get_create_url() #3 /nas/content/live/piraeus/wp-content/plugins/elementor/core/common/modules/finder/categories/create.php(67): Elementor\Core\Common\Modules\Finder\Categories\Create->create_item_url_by_document_class(‘ElementorPro\\Mo…’) #4 /nas/content/live/piraeus/wp-cont
Hi there, thanks for choosing our theme. For your issue, please contact our email help@wpopal.com, we’ll check and help you. Thanks,
i see “DevTools failed to load source map: Could not load content for https://relands.vn/wp-content/themes/relands/assets/js/theme.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE” . pls help
Hi there,
Thanks for choosing our theme. For your issue, please contact our support team at https://wpopal.ticksy.com/ and attach your site info also, they will check and support you.
Thanks,
Hi, I purchased the theme today. Some demo data are not found. what should I do
Hi there,
Thanks for choosing our theme. For your issue, please contact our support team at https://wpopal.ticksy.com/ and attach your site info also, they will check and support you.
Thanks,
hi, does your template support this plugin? https://wordpress.org/plugins/opal-estate-pro/ ? I mean the search engine and the possibility of filtering for more data, such as the number of rooms or the number of bathrooms or other data, to freely configure the filtering. Will the website be possible under WPML? Can I add a comparison of apartment offers and add to favorites? any compatible plugins for this? thx 4 U support
Hi there,
Thanks for contacting us.
1. The theme Rehomes doesn’t support Opal Estate Pro plugin. It’s possible with the search and more filters but it requires custom work to have.
2. Rehomes is compatible with WPML.
3. Yes, it’s possible but it requires more work to have.
Thanks,
