39 comments found.
Hey brother. I’ve a question and I’ve some urgency with that. I can’t submit a ticket because it says I need to verify my license, but I downloaded from Envato Elements Market. My question his
I’ve installed your theme from Envato Elements, but I can’t change the color of the header, neither change the color of the icons.
I can’t change the colors of the hall theme, can you help me please? I’ve urgency on this.
You talk to the life chat of our website as there is no support system at Elements. Thank you
I want to buy this theme, but i realized the time it takes to load the homepage is very slow. Is there a way to improve it?
Yes, please check now. Thanks
Follow documentation : https://themexriver.com/documentation/prysm-doc/themesetup.html#demoinstal.
Got a folder call Demo-content. But we download using All files & documentation. Total got 8 items zip, but doesn’t included demo-content, how can I get it, only can get by helpdesk? I had open ticket #77292
hi, could you please tell me how can i remove the get quote button from the header and the search icon? thanks in advance
Hi, would you be so kind to contact our support team at https://themexriver.helpviser.com and they will assist you asap.
I Have already place a ticket, but i have already placed a question and nobody haven’t answer me!!! I placed it here, my question is, how can i remove the get in touch button from the header?
Hi, Can you give me ticket id. Thanks
77082
77082
DEMO fail to import
Hi, would you be so kind to contact our support team at https://themexriver.helpviser.com and they will assist you asap.
import not working ..im an avanced user …
Hi, would you be so kind to contact our support team at https://themexriver.helpviser.com and they will assist you asap.
You put a designer with language translation flags but it is not possible to configure any translation, could you explain how I could configure the language translator?
Design is poor quality of work is bad menu will not work properly please don’t purchase this theme or from this developer.
Hi, I bought the Prysm theme but it’s not importing the display model completely, can you help me?
www.multitraders.com.br
Hi, Did you open a ticket? Thanks
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Hi, I am recently brought this theme. i am trying to create a single-page WordPress application. I want to mirror this design (as it is) https://themexriver.com/prysm-theme/it-solutions/home-onepage/
could you please help me on this. can you provide me the step-by-step documentation. </strikethrough>
Found the detailed documentation. thank you for providing step by step.
Hi, would you be so kind to contact our support team at https://themexriver.helpviser.com and they will assist you asap.
Pre-purchase enquiry: Does this theme support LearnPress and LearnDash? Vince
Hi, thanks for Your query. Yes our theme support LearnPress n LearnDash. Just You have to install. If You will face any issues by installing then Our support team will help You. Thanks again.
How can I change the theme colour?
Hello Sir, please open a ticket for support, thank you
Demo website keeps loading forever with preloader spinning. As well as my website with imported demo. A week ago everything was fine
Hi, would you be so kind to contact our support team at https://themexriver.helpviser.com and they will assist you asap.
Done. Ticket #10853
Is this compatible with shopengine?
No, it is compatible with elementor plugin. Thanks
Good luck with sales
Looks great but top menu doesn’t work. Most likely a me issue lol I’m learning and the template looks fantastic!
Hi, Would you please check now we are not having any problems here? would you be so kind to contact our support team at https://themexriver.helpviser.com and they will assist you asap.
Great work!
Congratulation, best of luck with sales 
nice work
Thanks
