19 comments found.
this comes in Arabic. how do i change all this to English please?
OMG i have to translate 620 strings?
Please create support ticket here help.themepure.net . Thanks
how do i update my site i am getting a critucal error message, one of the required plugins seems to be malfunctioniung
Please create support ticket here help.themepure.net Please update kleanr core plugin. Thanks
How can I rename ‘Email Us’ and ‘Free Call’ in the header? I attempted to use CSS, but it changed both of them simultaneously, not separately.
Please create support ticket for help. Thanks.
The facts widget on elementor in the theme is not count the numbers just shows it without counting effect. so does it because the new update of WP ?
Please create support ticket here help.themepure.net Thanks.
When I adding the phone or contact number in the customizer option in wordpress the link of tel: goes to this with “http://”
How I can remove the “http://” ? The contact link should only tel:xxx xxxx xxxx
I already found the code and removed your pre code “tel:”
in your theme need to remove the “tel:” in every place where its say “tel:” located: /wp-content/themes/klenar/inc/template-helper.php
<div class="tp-header-top-info-single-text">
<span class="tp-header-top-info-single-label"><?php print esc_html__('Free Call', 'klenar') ?></span>
<a href="tel:(remove this tel:)<?php print esc_url($klenar_contact_link); ?>" class="tp-header-top-info-single-content font-medium"><?php print esc_html($klenar_contact_number) ?></a>
</div>
Will check and update. Thanks.
I can’t find any RTL version of the theme after I install it as a test drive from envato elements. so does it because update matter or something in options of the theme?
Hi, When you enable arabic then automatic enable rtl. RTL settings are okay. Thanks.
Thanks, can I know if the theme has an option to hide the header when scroll down
yes option available. Thanks.
But I don’t see any option either in elementor, appearance customization, widget, or even any section for header. so where is this option exactly?
have you purchase this theme ?
I purchased an envato membership so I download it from Envato Elements, can check that.
I hope if there is an option to mention to me, where is it?
Please create support ticket here help.themepure.net Thanks.
How do we change the Pricing Packages on the Homepage? There are only options for the pricing tabs (yearly/monthly), and title and descriptions. Thanks
Please create support ticket. Thanks
Header menu is broken on mobile devices, and is covered up by homepage picture. Barely accessible to click or touch.
Sorry for the inconvenience. Please create a support ticket here: https://help.themepure.net/support/login
I see that you did not purchase this item themeforest. Thanks
We have an annual subscription on several envato platforms. Your theme was purchased. This is not the only place on envato where you are selling this theme!
Sir, From element customer support not allow. If you purchase from themeforest then we can give you support. Otherwise you can offer custom job for this task. Thanks
Hello. We’ve tried the HTML version for a few months now it it works fine. However, we’re looking to add some more features that can be provided with the WP version. We ran it by our hosting company and they mentioned there are some issues with some versions of Elementor that supsetable to Malware through the FORM fields (even with CAPTCHA). That being said, what version of Elementor comes with this theme, and what are some security/non-malware that are included out of the box with tis theme? We will be using: - This Klenar theme - EDD plugins - An appointment booking plugin - A membership registration - Membership login access point - Discount code plugin - – - anything else that you recommend to ensure stability and security
Thanks!
please mail here for discus basictheme400@gmail.com Thanks
Hello. Please check your email and let me know. Thanks!
Hi, Not found your mail. Please check again. Thanks.
No answer, no follow up. No worries. We’ll buy another theme to use. Thanks
From which mail you have send mail ?
The theme is really impressive. I have a question. Does it support RTL? I want to use it for my Water treatment Solutions page.
Hi, Yes our theme support RTL. Thanks.
Hi
support link is not working please urgent help while loading the theme on mobile this way it works and loads late
https://www.hizliresim.com/ew9acjhHi, Have you create with this support url ?https://themepure.net/help/support/ Thanks.
I’ve opened a ticket, can you help me please
Replied.
Unable to login with equator
Please reply with support ticket. Thanks.
I would like to change some icons, and I created new flaticons fonts. I inserted all the files in the respective folders (css, fonts, scss), but the icons are not loaded when I call them in the template-helper.php file, for example. What does it take for the new fonts to work correctly?
I’m still within support time, but when opening the ticket, it gives the following error when I enter my purchase code:
Error – 404 – fast unknown product Could not find this product in our supported products
Hi, Dont need to put purchase code. Just create a ticket. Thanks.
Great theme!
I’m using this with Envato Elementes and have one question. I selected two logos (one white, other with colors), replaced the logos that came with the demo content, but when I scroll down, it keeps the white logo with the white background from the header, so I cant see it. In the demo page, it changes from white to the darker version seamless.
Sending some printscreens: https://imgur.com/a/P95KRDc
What can I do to fix this?
Thank you very much.
How to add instagram feed in page footer?
Dear sir, You can use this plugins https://wordpress.org/plugins/instagram-widget-by-wpzoom/ Thanks.
Hi, I sent a message to support about editing the theme. The header, footer and slider aren’t updating. Can you please assist?
Dear sir, Please check support replay. and check header settings for color. Thanks.
Hello, im interested in purchasing this theme, due to inactive developers int he past i always post a response time comment on themes i shortlist for a project.
03:37AM UTC +3
Looking forward to your reply.
Hi, You can purchase. Thanks.
After new update. when you scroll home page all the way, the navigational bar goes to the footer and covers almost half of the home page. please check your email for screenshot of error
I have created support with my wp login info. Still waiting to hear back from you. Thank you very much
Issues are fixed. Thanks.
Thank you very much. You are the best. One more question please. I can’t seem to find where to edit the youtube video link on the homepage. Kindly tell me. Thanks
Dear sir, In comments section support is not good idea. If you need any kind if support please replay on support ticket ID. and you can change video here https://prnt.sc/zMxL6sghsHb6 Thanks.
i filled support about an issue with the main page logo displacing the menu and top bar and nobody got back to me for over 4 days. sigh!
Hi, We have replied via support ticket and we have fixed header lissue. Please download latest theme and use latest theme. Issue will be solved. Thanks.
the update is okay but now it has affected scrolling. when you scroll the homepgae, the header that shows goes all the way to cover the footer
and other pages are now so very very slow to load /open
For better performance you need to use wp optimize plugin. Thanks.
Does this support RTL? And the theme is working fine, do not have mobile compatibility Goolge issue?
Hi, Yes RTL supported. Thanks.
Great Work,Congratulations GLWS 
Thanks.
Congratulations, Best of luck with sales
Thanks.
Congratulations, Nice Work, GLWS
Thanks.
