3301 comments found.
Hi – I have bought two licenses for this theme, and created two sites. i have messages on both sites saying updates are available and that i should log in with envato via settings. In automotive settings there is a button to log in with envato. When i click the link – i have 2 usable codes, but when i click either of them and then “register” it takes me back to the plugins page where it just says update failed:update package not available. and the message still there is: It doesn’t look like you have entered a valid ThemeForest Username & API Key. To receive updates for the plugin you must validate this information in the Update Settings section. I still have two usable purchase codes, and below this it says ‘used purchase codes’ none.
same with the automatic updates for slider revolution and wpbakery page builder.
It sounds like you are using older versions of the Automotive theme and Automotive Listings plugin that used the old ThemeForest API system. ThemeForest closed this API down a couple of years ago and switched to a new OAUTH system. You will need to download the latest version of the theme and Automotive Listings plugin off of ThemeForest and manually update them to the latest versions that use the new OAUTH system, and then after you do that you will be able to go to Theme Options >> Update Settings and connect your account for updates going forward.
Can’t report problems : This site can’t be reached themesuite.com took too long to respond.
Can’t edit nothing on Theme Options….
Our website is up and running and hasn’t been down, but maybe your IP address is being blocked by the firewall for too many invalid login attempts. Please email us with your IP address at support@themesuite.com and we will whitelist your IP address. Thanks! 
Hi, why does the trade-in page not give a submission notification when you click the button?
I just tested it and seems to work fine for me, please see the screenshot below for what the submission notification looks like:
If it doesn’t appear to work that way on your end, please open up a Support Ticket including temporary FTP and wp-admin logins so we can investigate. Thanks!
Hello, I bought this wordpress theme and installed it in 2018 which was working fine. I haven’t done much on the site since then. This week I have gone back to it and I manually updated revolution slider, bakery builder, Automotive Listings plugin and the theme as well as updating all other plugins and the system beforehand. Since doing this, the website crashes and runs out of resources mostly on product pages. When I disable the automate plugin the website is fine but obviously not what we want. It also happens when disabling all other plugins except the Automotive plugin. The only custom code is CSS. Are you able to fix this or have any suggestions? I am using Automotive Listings Version 17.6.1 and Automotive Theme Version: 12.6. Thank you.
It looks like your support has expired, but please send us an email with a copy of your PHP error_log, and/or temporary FTP and wp-admin logins to support@themesuite.com so we can review the logs and determine what the issue is. Thanks!
Thanks for getting back to me and for your support I appreciate it. I have emailed you at your support email.
Hi, I have v7.9 of the theme and v12.2 of the plugin installed on my live site. When updating both to the most current version, there are errors due to the removal of wp_bootstrap_navwalker. If I pay to renew support, will you guys help with transitioning the menu to whatever you guys are using now?
Likely yes, but it depends whether you have customized files, in which case it may potentially be a paid service if you want us to assist with customizations. Some questions:
1. Are you using a Child Theme?
2. What version of the Automotive Theme are you running?
3. Do you know if any of your files are customized (either core files, or in a Child Theme)?
If you aren’t sure, before paying to renew your support please send an email to sales@themesuite.com including temporary access to your website so we can take a look at the situation and then we can better advise if it is something we can fix within the scope of theme support. Thanks!
Thanks so much for the reply! I’ve just sent you guys an email.
It would really be nice if there was a way to tag or explain what is in the pictures in the inventory listing. We actually use this theme for listing our trailers. It would be nice to be able to explain on some of the pictures what feature we are highlighting. Would you consider adding this feature in the future?
Thanks for the suggestion! We will add this to our list of Feature Requests
Hi to all! Is it possible to set two different slugs for two different types of vehicles? For example, one category would be “Second hand” and another for “Rental”. In practice I would need two different slugs in the seo links.
Thank you very much!
Hmm I’m not 100% sure I’m understanding, if you are wanting to have 2 separate Inventory pages (one for Second Hand and one for Rental) you could just create 2 separate pages and set the permalink for each page. Then use the Inventory shortcode to set up the inventory to only display that specific category on each page accordingly. If you need more assistance with it please open a Support Ticket with some more information and we would be happy to assist further! Thanks
Hello
Even if you choose to hide price for sold vehicules, the financial calculator is still showing it. Financial calculator should not be visible for sold vehicles, or at least it shouldn’t show the price.
Great theme anyway, a lot of possibilities, easy to setup and more than reasonable price.
Thanks for your kind words and suggestion, we will take this into consideration for a future update!
Hello – is there a way for the automotive theme to show “Miles / Kilometers” on the trade-in form, currently it only says “Kilometres”
Yes, there are few different ways you can do about it. Please open a Support Ticket if you need assistance with it.
I have a presale question. I want to add all the vehicle data through VIN. Is it possible in your theme?
We include integrated for Free VIN Check (which is fairly basic information, but it’s free) and also Edmunds (if you are an Edmunds dealer that has access to their API), but outside of these 2 providers we also have premium plugins for 4 other VIN decode providers if you which to set up an account with one of them. If you would like more information on these please send an email to sales@themesuite.com – Thanks!
Can you guide how free VIN check works and how edmunds works. I see the demo and try to add free api key but I didn’t understand how it’s works and how it help while adding new car
Sure, it’s pretty straight forward. Just go to Listing Options >> VIN Import Settings and set Free VIN Check as the default, then enter in your Free VIN Check API Key below. After that you can access all the functionality from Listings >> VIN Import
The search widget on the home page goes to a 404 page, is there a way to resolve this?
Likely you have some sort of configuration issue. Please open a Support Ticket including temporary login details to your website so we can investigate. Thanks!
Hi, after WP update to 5.9.3 my listing page doesen’t work. If I try to add new car or edit the old one I get the message “There has been a critical error on your website”. Also I can’t open or edit any page or post. Is there any problems with Automotive listing plugin? When I put him back on version 17.1 and set php version on 7.4 everythig works normally. But that’s not solution. Any advice?
Thank’s in advance.
What is the PHP error you are getting in your PHP error_log? The latest version of our Automotive Listing plugin supports 7.4, 8.0 or 8.1. We do not support versions of PHP that PHP themselves no longer support: https://www.php.net/supported-versions.php
If you would like to open a Support Ticket including temporary FTP and wp-admin login details to your website we can debug the problem for you.
I have the standard license. I went through an agency that was customizing it on their server before deploying it to my server. How do I make sure that my server will be the only one to have the license to use the theme? Currently it is not allowing me to update on my server for some reason. Any solution for that? Thanks in advance
As long as your website shows Envato Account Connected under Theme Options >> Update Settings then it is the only site that is licensed. If it is not connected, and you click Login with Envato and it shows License already in use, then you will need to reset your license ( https://support.themesuite.com/kb/faq.php?id=15 ) and then try connecting your account again under Theme Options >> Update Settings
Hello. I have a problem when trying to change the layout of the body to box, it does not make any changes and it does not clear cache. how can I solve that?
You can change it to Boxed under Theme Options >> General Settings >> Body Layout. If for some reason that is not working for you, please open a Support Ticket including temporary login details to your website so we can investigate. Thanks!
Hello Author,
I have purchased this theme years ago (roughly 7+ years ago) and have had no issues up until now. Everything was working properly and I would update the theme along with plugins every so often. My most recent update, made the website slower and so far I get an “internal server error” message. I called my hosting thinking it was a fault on their end and they’ve trouble shooted my website many times but the errors keep happening. They told me it is a problem on the theme side of the end and to try and re-install freshly. But I am not able to log in or anything. Can you please reach back, I run a business and need my website running ASAP
Hi otto_med – Glad to hear you have been enjoying the product for so long, but sorry to hear of your recent trouble. This is quite possibly something related to your web hosting or server configuration, but if you would like to open up a Support Ticket including a temporary FTP & wp-admin login and we will be happy to assist you in sorting it out. Thanks
Hello, the issue is non related to my web hosting or server. I have deleted Automotive listings plugin from the theme and my website works up to 60%. I re-install the plug in and my website crashes and does not load. Can you double check it?
Thanks for emailing over your website information. We have moved a copy of your website to one of our servers and emailed you the details how to access to review.
Hi – I am trying to disable Google Fonts, so I added the @font-face for the local downloaded fonts in Custom-Styling. But there are still Google Fonts loaded. How can I disable this?
Please open a Support Ticket and one of our developers will be able to assist you with this. Thanks!
Dear themesuite, unfortunately we don’t have support plan. Is it difficult? I assume that many people will need to deactivate Google Fonts due to GDPR
We don’t currently have an option to disable it, so it would be a bit more involved than just toggling off an option in the control panel. I just did a quick search on the WordPress Plugin Repository and it looks like there is a plugin for this, but that being said we haven’t tested it. Give it try and let us know if it works for you: https://wordpress.org/plugins/disable-remove-google-fonts/ If the plugin doesn’t work we can add this to our list of Feature Requests as it is a good suggestion for a feature to add.
We’ve been using this plugin. But this can’t handle if listings are reached to even a 2000. We’ve uploaded 20k listings… and this plugin is super slow. Is there any way to optimise it? I don’t think this all about system or database. I’ve created my own plugin to show data in front-end and that is faster. Also in the backend listings.. all search, sorting etc is super fast in comparing front-end.
How can it be customized to be faster from front end?
We have had customers use our product with more than 2,000 listings without any trouble. More than likely this is a server-related limitation, or a configuration issue. If you want to open a Support Ticket including temporary login details to your wp-admin and FTP we can do a query debug to see if there is anything else that could be done to further optimize it. We do have a filter that’s used for the wp_query called “listing_args” which you might be able to utilize to optimize it from your child theme.
Our support has been expired. So.. will it work if I share screen recording through a URL?
You will need to renew your support on ThemeForest and then open a Support Ticket for us to assist further.
Hi,
Great theme,
After updating WordPress my Search Inventory Box no longer is working correctly. It seems very similar to a problem you supported in the past:
The drop-downs on the SEARCH OUR INVENTORY box now both show “No Options” for each.
If I go into Listings > Body Style and Listings > Transmission etc, I can see the options I added fine so I seem to have done this OK.
Can you advise?
Thanks.
Hmmm, strange. I can’t seem to find any support tickets with similar issues. Can you provide a link to the page with the Search Our Inventory widget problem?
Here you go, on the bottom of the page: https://milesendmotors.ca/
This appears to be a configuration problem. If you need assistance configuring it please renew your support on ThemeForest and open a support ticket at https://support.themesuite.com including temporary login details to your wp-admin panel. Thanks!
Hi, I would like to know if there is a way to filter out listing with the sold status in the inventory widget? As we like to keep our data to show customers what they could get for what price, but don’t what it to show up in our current showroom room listing page. Thank you in advance.
Yes, you can display only the sold listings by adding either ?show_only_sold or &show_only_sold to the end of the URL depending on your permalink structure. ie: https://demo.themesuite.com/automotive-wp/?page_id=191&show_only_sold
Also if you want to hide all of the sold cars from the main listings just change the setting Listing Options >> Automotive Settings >> Sold vehicles to Hide and this will display all the cars not set to sold (and you can just link to the URL with &show_only_sold to show your sold cars).
If you need any further assistance please renew your support on ThemeForest and open a Support Ticket. Thanks
Hi, than you for all the good work, it has worked very well for me. I have translated all strings with loco translator and it worked perfectly. In the single listing page I can not find were to translate the “Show all images” text. can you please help me find it? thanks
Thank you for the kind words! I’m not seeing that text, do you see it on our demo site? Could you send us a screenshot or a link where we can see it?
