484 comments found.
Hi, I’m interested in the theme. But I need the option for attributes to open directly on the product page, is it possible? Is there any code for this? It would be like this:
https://drive.google.com/file/d/1vsZLdbbkdhyKKi2NvF2D4ICCTb842maz/view?usp=sharingThanks!
Hi,
You can configure it in the Theme Option. Please follow our document: https://docs.thembay.com/besa/#options-mobile
Hi,
From where I can add the license on the theme to get the regular theme updates? I saw yesterday there is an update from envato market but still I didn’t received from WordPress admin side. Please help me to add the theme licensee to get the regular updates without losing the data!
Thanks
Hi,
Please update theme by follow our document: https://docs.thembay.com/besa/#update-theme
Thanks! Its working!
Major issue with the search bar, it is taking more time to load when we compare with the other websites. Theme is good but issue is with the search bar which is the main component in the ecommerce website. Try to resolve this bugs as soon as possible to get more satisfied customers.
We will try to improve that. Thanks for your comment.
Thanks
Please we modify the interface with elementor pro?
Hi,
Sorry, I don’t understand the problem.
Please send the ticket here: https://tickets.thembay.com/
Our Support Team will help you.
Your theme has elementor pro in it. I was asking if we can modify the header and footer and pages designs as we want since you have elementor pro in the theme.
Sorry, Besa does not have Elementor Pro installed. Is there confusion here? But you can fix it with Elementor Pro. It is best to submit a ticket for support.
SEE THIS IMAGE : https://pasteboard.co/O1xhzyMqYRG8.png
in my website ADD TO CART button arrive downside… don’t know why
How to place this button its original place BESIDE OF ADD TO WISHLIST button
How to change default logo? I saw account active link use Besa logo.
Hi,
Please follow our document: https://docs.thembay.com/besa/#use-logo
Or please send the ticket here: https://tickets.thembay.com/ Our Support Team will help you.
Hello sir, plz help to solve this issue…..
sir when open any single product in website this is normal view plz check this image : https://pasteboard.co/seArbvm4Z9Vo.png but issue is after scroll the page to down this image is display in half area so full page is coved by image so other content not display….. see this image : https://pasteboard.co/GxxeyyXOaAEg.pngSir this issue happened after regenerate thumbnails….plz help to solve
Hello,
I bought it to take advantage of this discount,
I hope everything goes well.
gm 
Hi,
Thank you for purchasing our theme.
If there are any problems, please send the ticket here: https://tickets.thembay.com/
Our Support Team will help you.
Hi, i love this theme but from the comments i can see the theme loads very slow, please before i make my decision can you give a candid answer why the theme loads slow
Hi,
Thank you for your interest in our theme.
1. Please check Besa’s demo speed. If you find it slow, please consider another theme.
2. Speed depends on many factors. Of course, the Besa theme is not the best speed theme. So it needs a good hosting to be able to run fast.
Hi Thembay, I been waiting 8am to 9pm My ticket is still on que. I need your attention I been pulling my hair writing both side here and ticket support site.
Hi,
Sorry for that inconvenience. Your ticket has been answered. Please check again.
Hi Thembay, before, my site was okay, with no issue. After the woo-commerce update, my site went down. Disabling the woo-commerce plugin site is running without a store enabling woo commerce, the site shows a critical error. I need assistance. My site is live, please.
already did please check my ticket RA6-###-26EP , Ticket was sent 13 hours ago.. Please fix, my site is live…
Sorry for the weekend delay. Your ticket will be replied soon. Please wait
Hi themebay, please re-check my reply Ticket RA6-###-26EP Please fix
Hi themebay, please re-check my reply Ticket RA6-###-26EP Please fix
Any luck to my ticket? please I need a fix, please followup
Hi,
Sorry for that inconvenience. Your ticket has been answered. Please check again.
Hello, I see that you say
Note: The plugin is NOT included with the theme and needs to be purchased separately
but which plugin are you talking about ? What is the plugin you need to buy and what is it used for ? Can you put me the link to buy the plugin please. Is it necessary to buy this plugin to make a marketplace work or to make the theme work well?
Hi,
Thank you for your interest in our theme.
1. All Auction, Multivendor plugins are not included. You can buy the Pro versions and use them yourself. Besa theme is compatible with Dokan, WC Marketplace, WCFM Marketplace, WC Vendors, you just need to use one of them.
2. Only Revolution Slider plugin is included as Bundled Plugins.
Hi, How Can i use Header bulider for mobile ? . I cant see header elementor on mobile versiyon
Hello,
Sorry, Header Mobile cannot be edited with Elementor free version. You need to buy Elementor Pro version
how do i get Auction demo?
Hello,
Auction plugins are not included in the package, you need to purchase them separately. So no demo is installed.
Hello
using Dokan plugin
In Cart popup vendor name not display see this image : https://piic.me/img-191
in cart page also vendor name not display see this image : https://piic.me/img-192
also not display on checkout page and in order page plz fix this
yes please check fast and solve this as soon as possible. or if any setting for this plz explain how to set.
But I want to ask: does it only happen with your demo? Or does it happen with our demo? Because I tested our demo, and it works fine
no it happen in original not in demo
Please send the ticker here: https://tickets.thembay.com/
Because we are on the Lunar New Year holiday, support may be delayed.
Nice theme. I have a few Questions…
1. Can a private person register and start a auction? If so how does we get paid? Or the customer pay us and we pay the seller (minus commission)
2. Have pagebuilder?
3. Can use Stripe as payment?
4. Fully responsive (both for mobile and ipad)?
Hello,
Thank you for your interest in our theme.
1. Individuals can register and bid. But I would like to inform that: auction is not a feature of the theme. We only make the theme fully compatible with auction plugins. So you should learn the features of auction plugins.
2. You can build pages with Elementor Builder.
3.4. Yes
Hello, 1. is it possible to add a link button to the header next to the search? 2. how to install the auction template? 3. does the auction template with the “Woocommerce simple auction” plugin have the option to display Auction ends information like here https://el3.thembaydev.com/besa2_yithauction/ ? Thank you
Hello yuriix,
Thank you for your interest in our theme.
1. Yes, you can add a button next to the search header. We use header elementor you can do it easily.
2. You need to activate the corresponding auction plugin in the theme setup, the plugin’s data will appear. (Auction plugins you need to purchase separately are not included in the theme package)
3. Unfortunately each plugin has its own function. It doesn’t have display Auction ends like yith auctions.
How to remove Brands logos from the Shop page?
Hello nwoods27,
To remove brands logo you need to remove this widget here https://prnt.sc/26de6haHi, i am trying to find the admin demo for BESAUCT Multi Vendor Auctions – https://el3.thembaydev.com/besa2_yithauction/.. In the documentation Try for free i can only schedule demo for just the shopping cart, do let me know..or maybe provide a document on how to setup the product auction..thanks
Hello,
Sorry, we do not offer a trial version for Besa Auction. We can only announce that it is compatible with the Auction plugin
Ok, do i have to buy the plugin or is it included in the theme cost ? if any plugin is not included in the cost & required, pls let do let me know..tks
Auction plugins must be purchased separately. They are not included in the package
Ok, which plugins are included & which do have to purchase separately ? i mean multi vendor, wishlist etc..required for auction..are these included or we need to purchase separately ? how does the payment work..does the payment go to the vendor or the site admin ? i don’t seem to find any info on how does it work..tks
Hello,
1. Of all the premium plugins, we only offer Revolutions Slider as Bundled Plugins. Read more here: https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
2. All other paid plugins you will have to purchase separately
3. Pay by default WooCommerce or by plugin you use
i read the article, it’s quite general.. Could you list plugins required to be bought to run the auction, this is so i can estimate the total purchase cost. I’m sorry but i don’t see a list of plugins required except DOKAN, Yith Auctions…tks
Hello,
For the above demo, you must buy the yith auctions for woocommerce premium version.
Hi, few more questions pls on how it works.. Do the payments go to the admin or the seller ? who delivers the orders – admin or the seller ? Is the payment gateway added or integrated with the auctions or multivendor plugin ? tks..
Hi,
1. Money will be paid to the seller. Admin will receive % commission
2. I think shipping is the seller’s business.
3. Payment gateway: You need to install 3rd party plugin
Good Morning, sorry but I have some problems: - Product are not added to cart using AJAX on mobile it throws a 429 error on the server - on some product the quantity field isn’t showed
-Impossible to add products on mobile phoneThank
Hi, Please send the ticker here: https://tickets.thembay.com/
Our Support Team will help you.
Getting this error – https://cln.sh/AmN7HF Please help me to fix this
Hi, Please send the ticker here: https://tickets.thembay.com/
Our Support Team will help you.
