25 comments found.
Hello. I purchased this theme in 2021 but never used it. I did activate on a site just to look at it but never actually used the theme and the site I activated it on is no longer wordpress. I now have a new wordpress site (same domain name except it’s .com not co.uk) and wish to use the theme but it will not let me because it had been previously activated (although not used). The new site won’t allow me to activate because of one previous activation. How do I fix this? I did message you but have not yet received a reply. Thank you
Hi there,
We just disconnected your lisense code from your previous domain so you can use it on your actual site now without any problems.
Also, please keep in mind that if help is needed, please submit a ticket on our support desk and our team will gladly help you out with your issues. We do not provide support service on any other platform.
Have a nice day! 
Thank you so much for your help
You’re welcome.
Have a nice day!
the links on the site do not work. will they work when we buy? for example services etc.
Hi there,
Thanks for your interest.
If you’re referring to the header menu links on the live demo: https://ninetheme.com/themes/company/ , we just checked it and it works fine. If you’re looking for something else, please let us know.
Thanks
How to remove registration / puchase code from website/domain that not exist at the moment?
Hello,
It seem you’re using that lisense on your previous domain since 15.08.2021. I disconnected it from your previous domain for now but please open a ticket on our support desk if help is needed again.
Thanks
Good morning, I would like to purchase this template. I wanted to know if it supports Polylang for multilingual and since it has WPBackery, how do I manage multilingual footers
Hi there,
Good mornig
Yes, the theme is compatible with multilangual plugins such as Polylang and Wpml
Thanks
Thanks, but if I have set up the site with WpBackery, how can I change the footer depending on the language? My support just expired and I can’t send you a ticket, that’s all I need to finish the site, I hope you’ll understand. Thank you
hi is it designed in elementor?
Hi,
Unfortuanetly no, build with WPBakery
Regards
Can not active the theme, Please support
Activate NT Company An error occurred, please try again.
Hi there,
Thanks for purchasing. Please submit a ticket on our support desk provided here: https://ninetheme.com/support/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket Cheers!
I can not create a ticket with this theme. Please support now
Please send us a mail : https://themeforest.net/user/ninetheme
Here, https://www.charlesandcharlesgroups.com/ (still under construction). I want to make space between address and email on “Top Header Options”
Hi there,
First off, thank you for purchasing.
Sure, please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
How to remove “Get a Free Quote” from the menu?
Hi there,
First off, thank you for purchasing.
Please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
hi, how to change the top part whichis the logo section and the bottom section of the web which has black colour, i already look over but i dont find how to change it, thanks
Hi there,
First off, thank you for purchasing.
Please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
hi , yet again, it has been 3 days I am trying to get support through various emails, and tickets, yet absolutely no one is answering. The video default video background always displays despite changing the URL to my own youtube video background, how do I fix that??? can you please get in contaft with me.
Hi there,
Apologises for the inconveniances that caused. We’ve just checked this username. It seems to be registered but not any submitted ticket yet.
Please check your mail inbox including spam box. You can add a video background as shown here: https://prnt.sc/10uzxy0 If help is needed again, please post a message via mails ( to Abdullah, who has recently been in touch with you )
Cheers!
Does the template support sub-menus? There is a drop down but can you have a drop down from the drop down?
Hi,
I’ve just noted this down and we’ll add 3rd level menu in the upcoming update.
Cheers!
Hi, I can’t install and activate this theme. After activation, wordpress doesn’t run and display a white screen with a fatal error on “easy_installer / init.php”.
You can see this problem at: http://aeq-consulting.es/2018/Can you help me, please? Thanks.
Hi,
Thanks for purchasing.
Sure. Please submit a ticket on our support center here: https://9theme.ticksy.com Our support team will help you out.
Cheers!
When will this theme compatible with WP 4.9?
Hi
We are working on update, will be ready asap. If you have problems please update some plugins
All the best
The bundled VC doesn’t work with WP 4.9. So we can’t update…
Hi,
Please post a mail to the address regarding the latest version of VC: https://themeforest.net/user/ninetheme-support
Cheers!
Hi, I purchased this theme months ago and my support has expired. I has a question though. Will you ever release updates for this theme? Because I haven’t received not one in all this months and problems are begning to show, especially with visual composer, which came bundled with the theme. Meantime Wordpress has released several updates and I’m afraid that without updating the theme and its mandatory plugins, my website will soon crash. Awaiting yours Best regards
Hi,
Please post a mail regarding this issues to the following adress :
https://themeforest.net/user/ninetheme-supportBest Regards
Thanks!
How can I make sure the the free quote button is available on mobile devices?
Hi,
Please send a message to the ninetheme support, as your support seems to be expired. Our support team will help you out if you provided your website url.
https://themeforest.net/user/ninetheme-supportCheers !
Is this something that is supposed to work, yes or no? It isnt clear in the documention.
It is invisible, if you open a ticket we will help you for visible button. We can’t help you without support center, thank you for understanding.
All the best
Hello! I found some bug in your theme which prevents me from using it. On the main page in about company section – right text field is uneditable because it unrecognize html-tags. Even in your demo it has unrecognized tags: http://trysite.today/wp-content/uploads/2017/06/Screen-Shot-2017-06-09-at-14.45.50.png Can you fix it? And how can I fox it?!
Hi there,
Thanks for purchasing. Please submit a ticket here : https://9theme.ticksy.com Our support team will help you out.
Cheers !
Hi
Problem for me while installing the plugins … the website tells me that there is an issue with the API …Helppppp I have to set up my website this week 
Hi
Our support team will help you on support system
Best regards
Hi I just did ! Awaiting for your help
Hi,
You ticket has been replied in a detail by our support staff. You can check your ticket
Cheers !
Hi there I know … It was fast and efficient !!! Thanks a lot !! Let’s built my website now Regards
Hi,
Glad to hear that !
Have a great day !
Hi. I want to buy this theme to use with products as a catalog. There is a woocommerce demo with this theme to show to my client here in Brazil?? thx
Hi
Theme already included completely woocommerce pages and features , when you need help we will help you about woocommerce and i am sorry for delayed message.
Best regards
Hi I buy this theme and the contact page gives me an google map error. I create the API key and set it but nothing happen, please what I should do to solve this?
Hi,
Please open a ticket on support system and our support team will help you with your problems. https://9theme.ticksy.com/
Best Regards
Hello, I unprblema with footer. I want to use the widget but reflected two problems. 1) The widget footer areas are 3, 1 of them is missing? 3) I do not see the content I post in widget. It only shows one content of a widget but not everyone who I insert.
You urgently help please? Thank you
I have sent my ticket
Hi,
Our support team replied your questions and wlll keep helping you with your issues within the theme.
Have a great day !
Hi, it’s been a week, but you have not fixed the problems I had asked you with the ticket. I have also given my credentials. Please can you help me? Thank you
Hi,
Excuse me, there is no such a ticket that unanswered for a week in our ticksy system for sure Our support team try to reply our customer’s questions between 5 and 24 hours, in normal circumstances. Could you send your ticket ıd, please ?
Best Regards
[Ticket #959070] 17/11
Hi,
I just re-checked your ticket and you were given a reply 6 days ago saying that your them is under maintenance mode so the support team asked you to disable the maintenance mode or your wp credental to get the access but there seem no feedback from your side. Please open a new ticket with your wp credental and the support team will help you asap.
Best Regards
I have sent to Abdullah my credentials. Why I have to open another ticket? so we lose time. Can you help me?
Hi
There is not any details in your ticket and website details. You need to send us details and your website in maintenance. Please check your ticket and help Abdullah about details.
Best Regards
Amazing theme, Good Luck With Sale 
thank you
