819 comments found.
Hi It seems that recaptcha function doesn’t work, neither v2 or v3. Is there a fix for this?
Your other comment from the product purchase account is already replied.
Thanks for this amazing theme I am using it for almost 1 year, it is very good just recently i am facing problems with media – images I get errors while adding featured image for doctor or service or others as well could try to check the theme again and check if there is any bug related to that thank you so much waiting for theme updates
Hi,
Thanks for reaching out.
There are no known issues related to the media library or image uploading. So, if you are experiencing it, it must be with your website only.
Kindly reach out to our customer support as we have to look into it thoroughly.
Regards
Will there be a template correction to correct the error? Error thrown Class ‘Elementor\Scheme_Typography’ not found
Hi,
We are working on it and will launch an update soon. For now please downgrade the elementor version to 3.5.5 as seen in the following screenshot.
https://capture.dropbox.com/sWS6SBstHdiMgUSkPlease let me know if you face any trouble doing that so that I can help.
Regards
Hi,
Could you please confirm if following is possible in your theme?
1. Store and retrieve records of Patient.
2. Records would include name, number, reports (attachments: jpg,png,pdf,doc,docx,txt) and other basic info
3. Upload Patient photo via phone camera,Desktop web cam & fileupload
You similar previous comment has been replied already.
Yes, that was on HealthPress theme
https://themeforest.net/comments/28143189
Sorry for the confusion. The following reply is for MedicalPress theme itself. We are just maintaining the HealthPress theme for now.
The asked functionality is not yet part of the theme. However our team is working an some additional features which includes patient management for logged in users as well. It is not part of the theme yet but in near future it will be. I am not able to give you the exact timeline for that for now.
- Once the patient management is added then the submission page can be used from anywhere. But, how you are putting it might not be included in the start as it involves the mobile apps at some level. We will be improving the functionality upon requirements for sure.
Let me know if you have any more questions.
Best Regards.
hi, after update, Appointment Form has disappeared from the banner, i can’t see even on the backend under options > home.
Hi,
Thank you for using our product.
Please make sure that all the required plugins are enabled. Also, if you are coming from very old version then you need to follow the article given below.
https://support.inspirythemes.com/knowledgebase/how-to-update-medicalpress-theme-to-version-3-0/If you still can’t figure it out then please sign up at our support website and ask your question over there and we will assist you properly.
Best Regards
i have taken all of the step as mentioned on the guide link, however, problem is still there. form is not showing up.
Hi,
Please email us at support[at]inspirythemes.com, and we will debug the mentioned concern for you.
Thanks & Regards
please check your email, sent you login details, thanks
Hi,
It will be addressed shortly.
Best Regards
hi any luck with this issue? thanks
Thank you very much for your help.
Hi,
Your ticket was replied. We will communicate further in that ticket.
Best Regards
Can I update to WP 5.9 using the last version of this theme? Is the theme ready for the WP 5.9?
Hi,
There are no known issues that appeared in the current update of WordPress so you can update to the latest version along with the required plugin updates.
If you face any issues then you can come to our support site so that we can look into it right away.
Best Regards
Hello, I’m making a 3 language supported page with your theme. I imported the demo and proceeded by modifying it. I have now added other languages. However, I cannot import the image transition and written design on the main page on the page of other languages. I request your help on the matter. Thanks.
Hi,
Thank you for using our product.
Please come to our support site and share your details so that we can help. (support related links are provided below)
Thanks & Regards
Support Site | How to get “Item Purchase Code”
Hi! Is there any coming update for the theme?
Hi,
Yes, an update is scheduled to be released by the end of this month or early next month.
Thanks & Regards
I want to purchase this theme but I need to ensure that the rtl demo content is include 100%. Thanks in advance.
Hi,
Thank you for taking an interest in our product.
This theme comes with one click demo import option that can help you import from all the available variations.
Let me know if you have any more questions.
Best Regards
Hello InspiryThemes Is there any problem int your RTL Demo for this theme when browse it using iphone devices ? please check
Hi,
Thank you for taking an interest in our product.
There are some issues in the RTL styles on smaller resolutions which will be fixed in the upcoming version.
We are working on an update which has some new features. It will be pushed to live in two weeks approx.
Best Regards
I tried this Demo, it is good, but when come to Iphone for example iphone12 it has responsive issue : it is sliding right
https://www.screencast.com/t/XaJhr1YiDdmy question is : is this problem on demo only? because I want to purchase this theme for Arabic language thank you
Hi,
Thank you for taking an interest in our product
I have it tested and found the problems on our end as well. These issues will be fixed in the coming update in several days.
If you are willing to purchase this theme before our update then I can get those problems fixed right away on your website. You can message me using my profile page or on our support site after the purchase and setup of the theme on your installation.
Thank you again for mentioning it to us. Please let me know if you have any more questions.
Best Regards
Thank you for your response
I will wait about one week to purchase the theme. Hopefully, you will finish the updates asap.
Best Regards
Hello. Any updates pls?
Hi,
During the features research we increased the scope of this next update which is why it was delayed.
Please move forward with your site setup and send me a message after that. I will get these options added to your site rightaway.
Best Regards
thank you so much
Is it possible for to online payment when telemed ?
Hi,
Thank you for taking an interest in our services.
This theme is not integrated with the service mentioned above. So it is not possible to get online payments using telemed.
Please let me know if you have any more questions.
Best Regards
Hello, how can it use “appointment form” as a widget so i can add it at any place through the website ??
Hi,
Thank you for using our product.
The appointment form is available in Elementor Addon which you can use anywhere in the website.
Please let me know if you have more specific requirement in this regard so that I can offer you a solution accordingly.
Best Regards
i can add the Element but i need to use it at the widget to show at the sidebar
and when i add the addon it not show with arabic witch is already translated at the appointment page
For now, there is no appointment sidebar widget available. However, it is a good suggestion and I will put it in the update list so that we can consider it adding in one of the coming updates.
The medicalpress-elementor-addon is a separate plugin so you have to translate related strings in the language of available in the plugin languages directory as well.
Let me know if you have any more questions.
Best Regards
Update the pluing redux-framework and my website says “There has been a critical error on this website”.
TypeError: Argument 1 passed to Redux_WordPress_Data :: process_results () must be of the type array, object given, called in /hermes/bosnacweb05/bosnacweb05cb/b1777/ipg.marc10123/cies/wp-content/plugins/ redux-framework / redux-core / inc / classes / class-redux-wordpress-data.php on line 266 and defined in /hermes/bosnacweb05/bosnacweb05cb/b1777/ipg.marc10123/cies/wp-content/plugins/redux- framework / redux-core / inc / classes / class-redux-wordpress-data.php: 153
Hi,
Please visit our support site and share your url there so we can check and help you with this problem. (support related links are provided below)
Thanks & Regards
Support Site | How to get “Item Purchase Code”
Widgets page is blank
Hi,
Thank you for using our product.
I need a bit more detail about the issues you are facing so that I can suggest a solution. (support related links are provided below)
Thanks & Regards
Support Site | How to get “Item Purchase Code”
the problem occurs when updating to version: 5.8 of wordpress
Hi,
Please come to our support site as mentioned above so that I can take a look at your issue and help you fix it.
Regards
.
Good Day, Is there a way to add a link around the telephone in the top header. Currently the code is showing in the front end when we add the code. Please advise.
Hi,
Thank you for using our product.
It is possible to have a link behind the phone number but it needs some minor code modifications. Please come to our support site so that we can help. (support related links are provided below)
Thanks & Regards
Support Site | How to get “Item Purchase Code”
Does the appointment form have the ability to redirect visitors to a “we will contact you to confirm” page after they submit their form? and if it not available witch file on the theme i can find the code to add this feature
Hi,
Thank you for using our product.
You can find a ‘Thank you page’ option in ‘Dashboard > MedicalPress > Theme Options > Home’. It will redirect the user to a selected page.
Let me know if you have any more questions.
Best Regards
thank you very much 
Hello, our menu on mobile is not showing, please see: https://snipboard.io/jpgfmU.jpg We updated fo the latest version but still with this issue. Can you please help us? Thanks !
Hi,
Please visit our support site and share your url there so we can check and help you with this problem. (support related links are provided below)
Thanks & Regards
Support Site | How to get “Item Purchase Code”
Hi, The bundled Revolution Slider doesnt support PHP7.4 which is recommended by Wordpress. I have gone to your support page, but cant ask a question as my support has lapsed. Are theme and plugins not included in your updates to the current recommended levels of hosting software? How can i go about getting the latest PHP 7.4 supported version of Revolution Slider with your theme?
Hi,
Thank you for using our product.
We add the latest available versions of the related plugins on each theme update. If a plugin is updated after our theme update then that will be added to the next time our theme is updated.
Please send me a message using our profile page so that we can communicate by email.
Best Regards
Thank you – i have emailed you through the profile screen. Please let me know when you receive it and to respond. Thanks
Hello guys,
we have a very weird problem that we cant figure out. Part of the website is not showing on some desktops, but all parts are showing on mobile devices. Please help.
Sean
Hi Sean,
Thank you for using our product.
We need to check this issue on your website so please come to our support site and share your details so that we can help you fix it. (support related links are provided below)
Thanks & Regards
Support Site | How to get “Item Purchase Code”
