105 comments found.
Hi,
My current PHP version is 7.4. When I upgrade to 8.0 or higher, the site experiences major bugs on mobile.
What should I do?
Thank you for your help. Best regards
Hello,
The current version of the theme listed in changelog is compatible with PHP 8.0.
If you need to update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins. It is important to update Allston Core plugin that will be listed there.
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Hello,
I updated the theme via Envato Market and the plugins (allston-core, etc.).
I tried changing the PHP version, but there’s still a bug on mobile.
I haven’t updated Revolution Slider and the Page Editor. I downloaded the theme files from ThemeForest, and they’re from 2023. Should I delete them anyway and reinstall them? Is Revolution Slider revslider.zip? And is the Theme Editor js_composer.zip? I’m not sure.
The changelog on the theme page doesn’t mention compatibility with PHP 8, and the latest version of the theme is from 2023.
Thank you for your help.
Isabelle
Bundled plugins do get updated with the theme, however, in case you need immediate update of any bundled plugin you can contact us using this email (just add your purchase code in the mail) and our support agents will send you the latest version.
One more important step after update is to navigate to theme Options > General and click on ‘Save Changes’ button in order to generate a new dynamic CSS file.
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Hello!
We’ve used the theme since 2020.
Is still supported and updated?
Haven’t checked for a while.
Hello,
The theme is supported and the updates are listed in changelog.
If you need to update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins.
Bundled plugins do get updated with the theme, however, in case you need immediate update of any bundled plugin you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
Support
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Guys, when is the theme update scheduled? hasn’t released any updates since 2023
Hello,
The theme is supported and we will continue to update it, however, at the moment we don’t have an ETA when the update will come out.
The current version of the theme is compatible with the latest version of WordPress and with PHP 8.0.
Bundled plugins do get updated with the theme, however, in case you need immediate update of any bundled plugin you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
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I am considering to buy this template.
I would like to ask whether your Filter in Portfolio for Categories: 1) Has pagination (Page 1, Page 2 etc) and not only “Load More”, 2) If it works properly (when I click on a new category it takes me to Page 1 of each category).
I want to showcase more than 5000 codes on my website and it’s essential for me that pagination works correctly.
Hello,
Thank you for taking interest.
The category filter can only filter through portfolio items which are already loaded on the page.
You can achieve this by adding links to portfolio categories above the portfolio list, so once the link is clicked the category page with regular pagination will load.
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Hello,
Is it okay to update to WP 6.7.1 and WC 9.5?
Considering changes in languages and WC internal updates.
Thanks
Hello,
The current version of the theme is compatible with the latest version of WordPress. We haven’t tested it with the latest version of WooCommerce, however, it should work correctly.
As you may know, WooCommerce releases new versions of the plugin every few weeks. This means that some of the template files we use in our theme might show up for you as outdated. Note that most of the WooCommerce updates do not change anything critical, so it should not have an impact on the theme’s functionality. You can go through the Checkout process to make sure everything is working fine. If everything appears normal, and in most cases, it will, you can feel free to ignore the ‘out of date’ warning.
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Hello, I receive error on gallery elements after update. How resolve ? (Preview mode working correct).
Warning: preg_match(): Compilation failed: invalid range in character class at offset 12 in /home/ifashion/domains/pronex.lt/public_html/wp-content/plugins/js_composer/include/classes/shortcodes/vc-basic-grid.php on line 177 {status found”}
https://pronex.lt/spec-apdailos-sprendimai/Hello,
Please navigate to Appearance > Install Plugins, and update Allston Core plugin to the latest version (1.4 at the moment).
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Hi, will there be an update to this theme soon as the versions of WP BAKERY and SLIDER REVOLUTION are getting quite old and will no doubt cause issues if not kept up to date… Help appreciated.
Hello,
The theme is supported and will be updated; however, we don’t have an ETA for when the update will be released.
In case you do not want to wait for the next theme update to update any of the bundled plugins you can submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will provide the latest versions.
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Good afternoon, I tried to use your Help Center but it doesn’t work properly somehow, I can’t leave a new request there. I have the following problem. When I click on the search button in the header, the page is moved to the very top and only after the second click the search bar is revealed. This is especially noticeable on iPhones, on android phones the problem occurs rarely and is almost never recreated. I haven’t noticed the problem on desktops.
Hello,
It looks like your support has expired. You can find more info regarding support expiration and option to extend it in this article.
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Hi. Sorry, but we can’t buy extra support because of one issue. Especially it is a template issue.
We couldn’t reproduce this on our end.
Please check if you have updated the theme and its plugins to the latest version listed in change log.
If you need to update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.
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Hi, In the mobile version of the pages with a header that has a background image, a white left margin appears that cannot be removed. This issue also occurs in the demo version of the theme – looks like a bug. How can this margin be removed?
https://allston.qodeinteractive.com/contact/Hello,
Thank you for letting us know. You can add custom css below to Appearance > Customize > Additional CSS:
.eltdf-mobile-header .eltdf-mobile-header-inner .eltdf-mobile-header-holder {
display: inline-block;
width: 100%;
}
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Hi, I just installed the theme and did import all pages. How can I set ‘Parallax showcase’ as homepage? Thanks.
Solved
Do you have the size of the pre set Elated Parallax Background Images ? Thanks
Hi there,
Thanks for writing in! The image size for our parallax images are 2560×1467px.
We hope this helped and if you need any further assistance, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thank you.
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Thanks. On desktop the Elated Parallax looks fine.
Just on mobile, the upper image is cut (regardless of the order of the images, the upper one keeps having an error). See https://laroti.es.
How can I fix this? Thanks again.
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
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Hi there, I do not see any shop filtering by category. Does this theme include shop filtering by product category please? Thanks and kindest regards.
And does your theme include a newsletter subscription? Thanks.
Hi there,
Within Appearance > Widgets > Shop Sidebar you can add categories, also on the shop page you will need to set the Sidebar to be displayed. Select the layout (for example: Sidebar Left 1/3) and choose the Shop Sidebar widget area. That way your shop will be displayed with a sidebar on the Left with your widgets that you have added.
We hope this helped and if you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
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Hi there, these are pre-sales questions before I buy the theme. The other question I have please is: Does your theme include a newsletter subscription? Thanks.
Hi there,
No problem. You should know that our theme is compatible with Contact From 7 and you can use it to create a subscription form and connect it to perhaps MailChimp.
We hope this helped and let us know if you have any additional questions.
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I am not able to access support for this theme after purchase
Hi there,
Have you tried to select under Profile (Elated) and theme Allston, then simply enter your purchase code for the theme.
We have tried this and could access it without any issue. Please keep us updated.
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Hello,
it’s been more than a year without updates Last year you mentioned that you’re working on an update, but never published one.
Do you support WC 7.6 with the new changes to its framework, and WP 6.2?
It’s important for us as old customers to keep our websites updated and secure.
Thank you
Hello,
The theme will be updated, however, at the moment we don’t have an ETA when the update will come out. We haven’t tested the theme with latest version of WooCommerce, however, you can use the theme on a latest version of WordPress with this plugin.
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Hi, is it RTL supported?
Hello,
Unfortunately, RTL is not supported. Anyhow all shortcodes without dynamic shortcodes should be working well on RTL.
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Please provide a support email or link to ticketing. I wasted a ton of time searching for this. I need to enable front end wpbakery because it does not work!
Hello,
Please check this article – How To Enable WPBakery Frontend Editor.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Thanks! I managed to activate it and understood the reason why you disabled it in the first place. It’s pretty much useless since everything is messed up – nothing it’s in it’s place – the modules are all over the place. So beware if you buy this theme – you are forced to use it with the backend editor.
You’re welcome. We do recommend using the backend editor because frontend editor doesn’t work well with some of our theme’s Javascript functionality.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Hi! Where can I translate this? -> https://prnt.sc/gZTAbzX9o6qg
Hi there,
All our theme labels are translatable so please check this article that can help you here.
We hope this helped and if you need any further assistance, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
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Thank you…it worked 
Hi there,
Glad we could help!
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Please see case 190221. I require an urgent solution for this please. I need the masonry gallery items to display with the default proportions however the gallery doesn’t work in Safari. I don’t want fixed proportions, this isn’t a solution to the Safari bug.
Hello,
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.
Support
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Hi! Can I use Loco Translate?
Hi there,
Please take a look at the following article.
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Hi! I was just wondering if Loco is supported…thanks
Hi there,
Since the author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate it if you could contact us at our Help Centre if you have any furhter questions.
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Any news concerning the updates of the theme? There’s a problem with Wordpress 5.7-8-9 (since 7 months) concerning the widgets, and we’re preparing for the 6.x release which will break functionalities.
Hello,
We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out, however you will be notified via email when the new update is online on ThemeForest.
In case that you are running latest WordPress version, please try using this plugin as a temporary solution if you run into issues with widgets on the latest WordPress version.
WP 5.8 introduced block based widgets feature, so we do recommend using this plugin which reverts widgets back to classic as a temporary solution until we add compatibility with block based widgets.
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Hi, I installed this theme on my website but I cannot see the menu which I created in Wordpress for this theme. on my website there is only a blank space without anything, no content, no pages, no menu… could you pls help? Thanks, Linda
Hi there,
Please check have you assigned your menu under Appearance > Menus > Choose menu. If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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